Resources for the implementation of total quality management (TQM) : in education, in nonprofits, and in the service sector /

Includes index.

Total quality management : a time for decision /

Cover title.

Education and training for total quality management in the federal government.

Shipping list no: 92-350-P.

Federal quality management : strategies for involving employees : report to the Director, Office of Personnel Management /

"B-249779"--P. 1.

Serving the American public : best practices in performance measurement : Benchmarking Study Report /

"June 1997."

Process improvement : the DSMC approach.

Mode of access: Internet.

A successful reorganization of human services in Illinois : a report to the Illinois Legislative Taskforce on Human Service Consolidation /

"Compiled and produced by the DHS Office of Press/Communications ..."--Table of contents.

Virtual case manager : tactical implementation plan.

"During the 1996 spring session, the General Assembly passed and the Governor signed landmark legislation creating a Department of Human Services (DHS) effective July 1, 1997. The new department consolidates three human services departments in their entirety : Department of Alcoholism and Substance Abuse (DASA) - Department of Rehabilitation Services (DORS) - Department of Mental Health and Developmental Disabilities (DMH/DD)."

Partnering implementation guide : building communication.

Mode of access: Internet.