Resources for the implementation of total quality management (TQM) : in education, in nonprofits, and in the service sector /

Includes index.

Total quality management : a time for decision /

Cover title.

Education and training for total quality management in the federal government.

Shipping list no: 92-350-P.

Guidelines for liquid chemical application for snow and ice control for Illinois' Total Storm Management Program /

"September 24, 1998."

Federal quality management : strategies for involving employees : report to the Director, Office of Personnel Management /

"B-249779"--P. 1.

Serving the American public : best practices in performance measurement : Benchmarking Study Report /

"June 1997."

Process improvement : the DSMC approach.

Mode of access: Internet.

A successful reorganization of human services in Illinois : a report to the Illinois Legislative Taskforce on Human Service Consolidation /

"Compiled and produced by the DHS Office of Press/Communications ..."--Table of contents.

Report on the use of nonconsensual eavesdropping devices during 1996 /

Provides the number of reported nonconsensual eavesdropping devices used during 1996, including reports forwarded to the director by participating state's attorneys, the number of law enforcement personnel involved in the seizure of intercepts, and the total cost to the department of all activities relating to the seizure of intercepts. Also provided are the number of department personnel authorized to possess, install or operate nonconsensual eavesdropping devices and the total number of law enforcement officers trained by the Illinois State Police, Technical Investigation Section, to participate in nonconsensual wiretaps.

Virtual case manager : tactical implementation plan.

"During the 1996 spring session, the General Assembly passed and the Governor signed landmark legislation creating a Department of Human Services (DHS) effective July 1, 1997. The new department consolidates three human services departments in their entirety : Department of Alcoholism and Substance Abuse (DASA) - Department of Rehabilitation Services (DORS) - Department of Mental Health and Developmental Disabilities (DMH/DD)."

Partnering implementation guide : building communication.

Mode of access: Internet.

President's Private Sector Survey on Cost Control : report on the Environmental Protection Agency, the Small Business Administration and the Federal Emergency Management Agency.

J. Peter Grace, Executive Committee Chairman.

President's Private Sector Survey on Cost Control : report on financial asset management.

Also known as The Grace report.

Available information materials on solid waste management : total listing, 1966 to 1979.

"SW-203."

Cost and management of nuclear safety and cleanup and compliance at Department of Energy defense sites [microform] : hearing before the Committee on Governmental Affairs, United States Senate, One Hundredth Congress, second session, Wednesday, July 13, 1988.

CIS Microfiche Accession Numbers: CIS 89 S401-10