Utilização de indicadores financeiros e não-financeiros na gestão de hotéis no Rio Grande do Norte: um estudo sob a ótica do Balanced Scorecard

This study presents the results of a research on the use of financial and non-financial performance indicators used by medium and large hotels. The research was conducted in Rio Grande do Norte, a Brazilian State. The objective is to identify the usage of performance measures by these companies. Hotel industry is one of the most important sectors in the Rio Grande do Norte economy. The research takes the Balanced Scorecard as a conceptual framework, since it represents an original contribution to the literature of managerial accounting, for rethinking old issues, pointing out themes that were forgotten or badly interpreted, to discuss the requirements imposed by the economy environment, dominated by competitive companies, and increasing the understanding of the relationship between strategy and operation. The objective of the research is to investigate if the hotel managers make use of a managerial information system or not, when evaluating the performance of their business unit. The research reveals the usage of performance evaluation using a large variety of measures. Among them is worth mention: the usage of accounting profit altogether with the EVA/MVA, the process cycle time, total quality management, process transformation, strategic mission, vision, strategic measures, measures related to feedback, risk, costs, productivity, incomes, customers retention, customer satisfaction and profitability, measures using time as a component, quality of the process, cost of the processes, employees capabilities, information systems, motivation, empowerment and alignment. The research leads to the conclusion that the usage of the deriving concepts of Balanced Scorecard can improve the performance measurement systems used by hotels

Caracterização das intervenções em grupo na rede básica de saúde em Natal-RN

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

Propriedades críticas do processo epidêmico difusivo com interação de Lévy

The diffusive epidemic process (PED) is a nonequilibrium stochastic model which, exhibits a phase trnasition to an absorbing state. In the model, healthy (A) and sick (B) individuals diffuse on a lattice with diffusion constants DA and DB, respectively. According to a Wilson renormalization calculation, the system presents a first-order phase transition, for the case DA > DB. Several researches performed simulation works for test this is conjecture, but it was not possible to observe this first-order phase transition. The explanation given was that we needed to perform simulation to higher dimensions. In this work had the motivation to investigate the critical behavior of a diffusive epidemic propagation with Lévy interaction(PEDL), in one-dimension. The Lévy distribution has the interaction of diffusion of all sizes taking the one-dimensional system for a higher-dimensional. We try to explain this is controversy that remains unresolved, for the case DA > DB. For this work, we use the Monte Carlo Method with resuscitation. This is method is to add a sick individual in the system when the order parameter (sick density) go to zero. We apply a finite size scalling for estimates the critical point and the exponent critical =, e z, for the case DA > DB

Processos aleatórios não-markovianos: perfis de memória

One of the mechanisms responsible for the anomalous diffusion is the existence of long-range temporal correlations, for example, Fractional Brownian Motion and walk models according to Elephant memory and Alzheimer profiles, whereas in the latter two cases the walker can always "remember" of his first steps. The question to be elucidated, and the was the main motivation of our work, is if memory of the historic initial is condition for observation anomalous diffusion (in this case, superdiffusion). We give a conclusive answer, by studying a non-Markovian model in which the walkers memory of the past, at time t, is given by a Gaussian centered at time t=2 and standard deviation t which grows linearly as the walker ages. For large widths of we find that the model behaves similarly to the Elephant model; In the opposite limit (! 0), although the walker forget the early days, we observed similar results to the Alzheimer walk model, in particular the presence of amnestically induced persistence, characterized by certain log-periodic oscillations. We conclude that the memory of earlier times is not a necessary condition for the generating of superdiffusion nor the amnestically induced persistence and can appear even in profiles of memory that forgets the initial steps, like the Gausssian memory profile investigated here.

Entre o fortalecimento e o declínio do vínculo voluntário-idoso dependente em um centro-dia

Trata-se de um estudo qualitativo que utiliza, como referencial teórico, o Interacionismo Simbólico e, como referencial metodológico, a Grounded Theory, visando a: compreender a experiência interacional voluntário-idoso dependente em um Centro-Dia e elaborar um modelo teórico representativo dessa experiência. A estratégia para a obtenção dos dados foi a entrevista não diretiva. Dos resultados, emergiram dois fenômenos: responsabilizando-se pela continuidade do exercício do voluntariado, junto a idosos dependentes, amparado na expectativa reparadora de ex-cuidadores familiares perante uma sociedade com consciência solidária em declínio, e assumindo o papel de voluntário. A experiência nos permitiu ampliar o conhecimento referente ao movimento que eles empreenderam na vivência denominada: entre o fortalecimento e o declínio do vínculo voluntário-idoso dependente em um centro-dia mediado por (des) motivação.

Acari-RN: da construção do território aos limites da pobreza

Acari-RN is one of the earliest municipalities in the region of Seridó Potiguar in rio Grande do Norte. In this municipality, two feelings coexist: power and loss. The former, justified by the process of occupation, which gave birth to its micro-region and the latter, marked by economic impoverishment, starting from the decade of 1970, with the decline of its main wealth: the cotton economy. From the association of these feelings, the motivation for the construction of this piece of work emerged. In it, poverty and inequality are discussed, in a dialect relation with the territory, through a theoretical-methodological reflection and from the analysis of the data collected in a field research. In order to valorize and enrich the theme and the study of the territory of Acari, it was necessary to compare it with the other municipalities that it generated: Currais Novos, Jardim do Seridó and Parelhas. Therefore, the use of the elements of a quantitative and qualitative research, applied in the study section, aimed at finding the poverty indicators, which make it difficult the development in Acari.

Agente comunitário de saúde: perfil adequado a realidade do Programa Saúde da Família?

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)