Design and evaluation of web interface signs to improve web usability : a semiotic framework

Technological innovations, the development of the internet, and globalization have increased the number and complexity of web applications. As a result, keeping web user interfaces understandable and usable (in terms of ease-of-use, effectiveness, and satisfaction) is a challenge. As part of this, designing userintuitive interface signs (i.e., the small elements of web user interface, e.g., navigational link, command buttons, icons, small images, thumbnails, etc.) is an issue for designers. Interface signs are key elements of web user interfaces because ‘interface signs’ act as a communication artefact to convey web content and system functionality, and because users interact with systems by means of interface signs. In the light of the above, applying semiotic (i.e., the study of signs) concepts on web interface signs will contribute to discover new and important perspectives on web user interface design and evaluation. The thesis mainly focuses on web interface signs and uses the theory of semiotic as a background theory. The underlying aim of this thesis is to provide valuable insights to design and evaluate web user interfaces from a semiotic perspective in order to improve overall web usability. The fundamental research question is formulated as What do practitioners and researchers need to be aware of from a semiotic perspective when designing or evaluating web user interfaces to improve web usability? From a methodological perspective, the thesis follows a design science research (DSR) approach. A systematic literature review and six empirical studies are carried out in this thesis. The empirical studies are carried out with a total of 74 participants in Finland. The steps of a design science research process are followed while the studies were designed and conducted; that includes (a) problem identification and motivation, (b) definition of objectives of a solution, (c) design and development, (d) demonstration, (e) evaluation, and (f) communication. The data is collected using observations in a usability testing lab, by analytical (expert) inspection, with questionnaires, and in structured and semi-structured interviews. User behaviour analysis, qualitative analysis and statistics are used to analyze the study data. The results are summarized as follows and have lead to the following contributions. Firstly, the results present the current status of semiotic research in UI design and evaluation and highlight the importance of considering semiotic concepts in UI design and evaluation. Secondly, the thesis explores interface sign ontologies (i.e., sets of concepts and skills that a user should know to interpret the meaning of interface signs) by providing a set of ontologies used to interpret the meaning of interface signs, and by providing a set of features related to ontology mapping in interpreting the meaning of interface signs. Thirdly, the thesis explores the value of integrating semiotic concepts in usability testing. Fourthly, the thesis proposes a semiotic framework (Semiotic Interface sign Design and Evaluation – SIDE) for interface sign design and evaluation in order to make them intuitive for end users and to improve web usability. The SIDE framework includes a set of determinants and attributes of user-intuitive interface signs, and a set of semiotic heuristics to design and evaluate interface signs. Finally, the thesis assesses (a) the quality of the SIDE framework in terms of performance metrics (e.g., thoroughness, validity, effectiveness, reliability, etc.) and (b) the contributions of the SIDE framework from the evaluators’ perspective.

Web-Usability aus linguistischer und formaler Sicht : am Beispiel von universitären Websites

Ein Tag ohne Internet ist für viele kaum vorstellbar. Das Spektrum der Internetnutzer ist breiter geworden und damit sind die Ansprüche an die Websites massiv angestiegen. Die Entscheidung auf einer Website zu bleiben oder auf einer anderen zu suchen fällt innerhalb von wenigen Sekunden. Diese Entscheidung ist sowohl vom Website-Design als auch von dem dargestellten Inhalt abhängig. Die Auswertung, wie schnell der Benutzer Online-Informationen finden und wie einfach er sie verstehen kann, ist die Aufgabe von Web-Usability-Testing. Für das Finden und Verstehen von Informationen sind die computertechnischen zusammen mit den linguistischen Aspekten zuständig. In der Usability-Forschung liegt jedoch der Fokus bislang weitgehend auf der Bewertung der computer¬linguistischen und ästhetischen Aspekte der Websites. In den Hintergrund gedrängt wurden dabei die linguistischen Aspekte. Im Vergleich sind diese weniger systematisch erforscht und in Usability-Richtlinien kaum zu finden. Stattdessen stößt man überwiegend auf allgemeine Empfehlungen. Motiviert davon hat die vorliegende Arbeit das Ziel, Die Web-Usability systematisch sowohl aus linguistischer als auch aus formaler Sicht zu erforschen. Auf linguistischer Ebene wurde in Anlehnung an die Zeichentheorie von Morris die Web-Usability analysiert und der Begriff Linguistische Web-Usability eingeführt. Auf Basis dieser Analyse sowie einer literaturstudie ‘literature review’ mehrerer Usability-Richtlinien wurde ein Kriterienkatalog entwickelt. Bei der Umsetzung dieses Kriterienkatalogs im Rahmen einer Usability-Studie wurde die Website der Universität Johannes Gutenberg-Universität Mainz (JGU) im Usability-Labor unter Anwendung der Methode Eye-Tracking zusammen mit der Think-Aloud-Methode und der Retrospective-Think-Aloud-Methode getestet. Die empirischen Ergebnisse zeigen, dass die linguistischen Usability-Probleme genau wie die formalen die Benutzer hindern, die gesuchten Informationen zu finden, oder zumindest ihre Suche verlangsamen. Dementsprechend sollten die linguistischen Perspektiven in die Usability-Richtlinien miteinbezogen werden.

Live Web Usability Lab

The Live Usability Lab provides an exciting format for demonstrating the potential of usability testing to evaluate Web resources from the patron’s perspective. A panel of librarians will use this innovative, interaction-driven method to assess iCONN, to demonstrate the potential and power of user testing, and to engage the audience by illustrating the process with live data instead of canned examples.

The effectiveness of corporate Web in small and médiumsized business: an analysis of Web Usability

Internet and the Web have changed the way that companies communicate with their publics, improving relations between them. Also providing substantial benefits for organizations. This has led to small and medium enterprises (SMEs) to develop corporate sites to establish relationships with their audiences. This paper, applying the methodology of content analysis, analyzes the main factors and tools that make the Websites usable and intuitive sites that promote better relations between SMEs and their audiences. Also, it has developed an index to measure the effectiveness of Webs from the perspective of usability. The results indicate that the Websites have, in general, appropriate levels of usability.

Estudi d'usabilitat : Aplicació a la web de la Conselleria de Sanitat

Aquest treball mira de definir i situar la facilitat d'ús web. Per tal d'aconseguir-ho, fa un recull de les definicions de facilitat d'ús fetes pels principals experts, recull els principis que regulen la facilitat d'ús i revisa les principals tècniques associades.

Escriure (correctament) per al web

The article presents the requirements of written text to be read on the web, as well as the general recommendations for editing text aimed at facilitating its reading. After introducing the overview of reading of written text, techniques, and strategies, the author turns to factors that condition reading on the web, as well as other specifics. Based on these elements, a series of recommendations is offered for good practices for writing correctly for the web, organised by the three basic components of written text: style or tone, structure, and presentation (orthographic and typographic corrections). Also introduced are tools that can be useful for improving text editing in a corporate environment

Nou web de la Biblioteca Virtual: anàlisi del nou web de la Biblioteca de la UOC

Informe de l'anàlisi realitzat sobre el nou web de la Biblioteca Virtual de la UOC, mitjançant el mètode de test amb usuaris, per tal d'avaluar el grau d'usabilitat de la nova eina. L'anàlisi s'emmarca en el procés de disseny centrat en l'usuari que s'ha utilitzat per al seu disseny.

Usability of government websites in Uganda

Government websites offer great benefits to citizens and governments. Such benefits, however,cannot be realized if websites are unusable. This study investigates usability of government websites in Uganda.Using the feature investigation method, the study evaluated four Ugandan government websites according tothree perspectives. Results show that websites are partially usable in the design layout and navigationperspectives but are rather weak in stating legal policies. Evaluation results provide the Ugandan governmentwith a clear picture of what needs to be improved according to international website design standards. Moreover,the parsimonious evaluation framework proposed in the research is useful for any country that wants to do aquick and easy evaluation of their government websites.

Tradurre per le aziende: localizzazione parziale del sito internet di Remedia nell'ottica della fruibilità dei contenuti web

Die vorliegende Masterarbeit entstand im Rahmen des vom Department Traduzione e Interpretazione (Übersetzen und Dolmetschen) der Universität Bologna in Zusammenarbeit mit der Handelskammer Forlì ins Leben gerufenen Projekts Language Toolkit, das unter anderem die Durchführung von Lokalisierungsarbeiten für Unternehmen der Provinz Forlì-Cesena vorsieht. In meinem Fall ging es dabei um das Unternehmen Remedia, welches mich mit der Lokalisierung von Teilen seiner Website (www.remediaerbe.it) ins Deutsche beauftragte. Insbesondere ging es dabei um die Beschreibungen der Hauptprodukte der Abteilung Kräuterheilmittel, bei denen die Werbefunktion und die Verständlichkeit der Webinhalte eine besondere Rolle spielten. Auf ausdrücklichen Wunsch des Unternehmens sollte jedoch die emotionale und evokative Sprache der Ausgangstexte in der Übersetzung nachempfunden werden. Dies führte allerdings zu einer stilistisch treuen Übersetzung, die als Werbetext nicht effizient genug war, weshalb sie vor allem unter dem Gesichtspunkt der Struktur und der Prägnanz verbessert werden musste. Im ersten Kapitel dieser Masterarbeit werden das Unternehmen Remedia, die Palette seines Angebots an natürlichen Produkten und das Lokalisierungsprojekt vorgestellt. Das zweite Kapitel enthält eine Einführung in die Lokalisierung und thematisiert die Rolle des Übersetzers in dieser Branche. Darüber hinaus wird das Thema der Web Usability im Zusammenhang mit der Anordnung der Inhalte in einer Website behandelt und die Abteilung Kräuterheilmittel der Website von Remedia beschrieben. Im dritten Kapitel gehe ich auf die Besonderheiten von Werbetexten in der Kommunikation zwischen Unternehmen und Kunden unter besonderer Berücksichtigung der die Verständlichkeit von Webtexten beeinflussenden Faktoren wie Layout, Textgestaltung und Prägnanz ein. Das vierte Kapitel enthält die vollständige Übersetzung, die der lokalisierten Website entspricht. Im fünften Kapitel schließlich werden die Phasen des Lokalisierungsverfahrens vorgestellt und die wichtigsten Verbesserungen besprochen, die bei der Überarbeitung der stilistisch treuen Übersetzung vorgenommen wurden.

Tradurre per le aziende: localizzazione del sito web di Tecnopress S.a.s.

La presente tesi magistrale si inserisce nell’ambito del progetto Language Toolkit e nasce in particolare dalla collaborazione tra il presente autore e l’azienda Tecnopress S.a.s. Nell’ottica dell’internazionalizzazione della propria attività l’azienda ha richiesto che il proprio sito web venisse sottoposto ad un processo di localizzazione dall’italiano verso l’inglese. Sulla base di queste premesse si è deciso di dividere il lavoro in tre parti: una fase teorica, una fase preparatoria e una fase pratica. La prima fase si è occupata di gettare le basi teoriche necessarie per affrontare consapevolmente l’incarico assegnato. Alla luce delle conclusioni della fase teorica è stata constatata l’esigenza di modificare la natura dell’intervento che si era preventivato di effettuare sul sito web. Fulcro della localizzazione è infatti il locale, ovvero la combinazione di regione socioculturale e lingua presa a riferimento per un processo di localizzazione web. Nelle richieste avanzate dall’azienda figuravano esclusivamente indicazioni relative alla lingua (l’inglese), non già alla regione socioculturale su cui modellare l’intervento di localizzazione del sito. Si è rivelato pertanto necessario procedere autonomamente alla definizione di un locale per il presente progetto, che è stato fatto coincidere con la macrozona europea e cui è stato associato un modello ibrido di English Lingua Franca e Simplified Technical English. Il focus dell’intervento non è stato dunque una regione geografica circoscritta ma una realtà socioculturale molto più ampia e variegata: l’adozione di un locale così ampio e il rispetto dell’indicazione sulla lingua hanno portato il presente autore a optare per un intervento di standardizzazione web. Chiude il presente lavoro una fase operativa, durante la quale sono state create le risorse necessarie al progetto (si segnala in particolare un corpus su misura) e sono state effettuate la standardizzazione e una serie di considerazioni traduttive.

Eyetracking: analisi della user interface di una pagina web

Negli ultimi vent'anni con lo sviluppo di Internet, il modo di comunicare tra le persone �è totalmente cambiato. Grazie a Internet si sono ridotte le distanze e soprattutto tramite i siti web le aziende hanno una propria vetrina sul mondo sempre accessibile. Tutto ci�ò ha portato a nuovi comportamenti da parte dei consumatori che divengono sempre pi�u esigenti nella vastità di informazioni presenti sul Web. Perciò è necessario che le web companies riescano a produrre website efficienti e usabili per favorire l'interazione con l'utente. Inoltre il web ha avuto una rapida espansione per quanto concerne le metodologie di sviluppo e analisi del comportamento del consumatore. Si cercano sempre nuovi spunti per poter acquisire quello che �è il percorso di un utente affinché porti a termine una determinata azione nel proprio dominio. Per questo motivo, oltre agli strumenti gi�à consolidati come il riempimento di questionari o il tracking per mezzo di piattaforme come Google Analytics, si �è pensato di andare oltre e cercare di analizzare ancora pi�u a fondo il "consumAttore". Grazie ad un eye-tracker �è possibile riconoscere quelli che sono i modelli cognitivi che riguardano il percorso di ricerca, valutazione e acquisto di un prodotto o una call to action, e come i contenuti di una web application influenzano l'attenzione e la user experience. Pertanto l'obiettivo che si pone questo studio �è quello di poter misurare l'engagement della navigazione utente di una web application e, nel caso fosse necessario, ottimizzare i contenuti al suo interno. Per il rilevamento delle informazioni necessarie durante l'esperimento, mi sono servito di uno strumento a supporto delle decisioni, ovvero un eye-tracker e della successiva somministrazione di questionari.

Pinterest: um estudo de eye tracking

Dissertação de mestrado em Média Interativos

Cómo realizar tests de usabilidad con personas ciegas

Se presentan una serie de recomendaciones prácticas para realizar tests de usabilidad con personas ciegas. Tanto la planificación, como la ejecución y el análisis posterior son comentados en detalle para aconsejar un conjunto de buenas prácticas. El artículo finaliza con algunas reflexiones críticas sobre la pretendida discapacidad de los usuarios ciegos.

Usability Centered Implementation of a Web Based Value Added Module

Customer specific functionalities are a challenging part of procurement and invoice automation environments. In Basware Enterprise Purchase to Payment product family the customer specific reports are supported only in a basic level without any seamless interface between all EPP products. Also other customer specific functionalities are not supported as there is no customizable interface between the applications and only the most common features are implemented to the products themselves. In this thesis foundations are created for a new web based value added module where it is possible to create seamless customer specific functionalities throughout the whole EPP product family. The work is implemented in a Proof of Concept type of piloting. The system is created in user centered way where the users are able to explain their requests and determine their needs. The result is an excellent foundation for a module that can be developed further.

Web4All: Web Accessibility and Usability at the University of Southampton

"Web 4 All" promotes digital inclusion at the University of Southampton through a process set up to deliver web products that are accessible, usable and enjoyable to use.