Exploring subscription renewal intention of operational cloud enterprise systems - a stakeholder perspective

Retaining customers is a relevant topic throughout all service industries. However, only limited attention has been directed towards studying the antecedents of subscription renewal in the context of operational cloud enterprise systems. Cloud services have historically been offered as subscription-based services with the (theoretical) possibility of seamless service cancellation, in contrast to classical IT-Outsourcing contracts or license-based software installations of on-premise enterprise systems. In this work, we investigate the central concept of subscription renewal by focusing on different facets of IS success and their relevance for distinct employee cohorts. Analyzing inter-cohort differences has strong practical implications, as it helps IT vendors to focus on specific IT-related factors when trying to retain customers. Therefore an empirical study was undertaken. The hypotheses were developed on an individual level and tested using survey responses of IT decision makers within companies which adopted cloud enterprise systems. Gathered data was then analyzed using PLS. The results show that subscription renewal intention of the strategic cohort is mainly based on perceived system quality, whereas information quality explains most of the variance of subscription renewal in the management cohort. Beneath the cloud enterprise systems specific contributions, the work adds to the theoretical body of research related to IS success and IS continuation, as well as stakeholder perspectives.

Exploring subscription renewal intention of operational cloud enterprise systems-a socio-technical approach

Despite the fact that customer retention is crucial for providers of cloud enterprise systems, only little attention has been directed towards investigating the antecedents of subscription renewal in an organizational context. This is even more surprising, as cloud services are usually offered as subscription-based pricing models with the (theoretical) possibility of immediate service cancellation, strongly opposing classical long-term IT-Outsourcing contracts or license-based payment plans of on premise enterprise systems. To close this research gap an empirical study was undertaken. Firstly, a conceptual model was drawn from theories of social psychology, organizational system continuance and IS success. The model was subsequently tested using survey responses of senior management within companies which adopted cloud enterprise systems. Gathered data was then analysed using PLS. The results indicate that subscription renewal intention is influenced by both – social-related and technology-specific factors – which are able to explain 50.4% of the variance in the dependent variable. Beneath the cloud enterprise systems specific contributions, the work advances knowledge in the area of organizational system continuance, as well as IS success.

Subscription by members of K. K. S. I.

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Subscription for building the first Mill Street Synagogue

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Subscription to K. K. S. I. religious school

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Letter of Moses Lopez, Newport regarding subscription of New York members for furniture etc.

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Notice to K. K. S. I. regarding subscription for Lincoln monument

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Address to the pious and benevolent, proposing an annual subscription for the support of missionaries in the Highlands and adjacent islands of Scotland, the isles of Jersey, Guernsey, and Newfoundland, the West Indies, and the provinces of Nova Scotia and Quebec.

Reproduction of copy held by Special Collections, Bridewell Library, Perkins School of Theology, Southern Methodist University. Includes both DjVu and PDF files for download. Mode of access: World Wide Web.

Developing Approaches for Solving a Telecommunications Feature Subscription Problem

Call control features (e.g., call-divert, voice-mail) are primitive options to which users can subscribe off-line to personalise their service. The configuration of a feature subscription involves choosing and sequencing features from a catalogue and is subject to constraints that prevent undesirable feature interactions at run-time. When the subscription requested by a user is inconsistent, one problem is to find an optimal relaxation, which is a generalisation of the feedback vertex set problem on directed graphs, and thus it is an NP-hard task. We present several constraint programming formulations of the problem. We also present formulations using partial weighted maximum Boolean satisfiability and mixed integer linear programming. We study all these formulations by experimentally comparing them on a variety of randomly generated instances of the feature subscription problem.

Receipt to Mr. D. Woodruff for The Examiner Subscription

Receipt for 15 shillings to Mr. D. Woodruff for a subscription to The Examiner newspaper, Nov. 17, 1845.

Letter (unsigned) to F. Hincks which was enclosed with 17 pounds for the pilot with subscription list

Letter (unsigned) to F. Hincks which was enclosed with 17 pounds for the pilot with subscription list, March 14, 1846.

Subscription list for the pilot

Subscription list for the pilot, March 14, 1846.

Letter to Mr. Highman and Mr. Donaghue in which Mr. Harding in enclosing 3 pounds as a subscription for the pilot

Letter to Mr. Highman and Mr. Donaghue in which Mr. Harding in enclosing 3 pounds as a subscription for the pilot. This is initialed by S.D. Woodruff, May 12, 1848.

Subscription to Lady’s Book of Philadelphia, a 3 year subscription from July 1835 – June 1838 made out to H. Nelles

Subscription to Lady’s Book of Philadelphia, a 3 year subscription from July 1835 – June 1838 made out to H. Nelles and signed by S.A. Godey. There is a note from the postmaster on the inner page of this subscription, May 19, 1838.