International Students' Quality Expectations in Higher Education

The purpose of this research is to examine factors affecting international students’ service quality expectations in higher education. The aim is pursued by investigating the international students’ quality expectations and the role of price, culture and personal values in forming these expectations. The theoretical part of this research is centered on themes related to service quality, the nature of educational services, the process of forming quality expectations and the antecedents of service quality expectations. The empirical part of the research was conducted with a quantitative method and the data was collected by using a web based questionnaire. The sample consisted of 268 students who applied to international master’s degree programmes in Finland in the spring of 2012. The response rate was 24,1 %. The research results show that personal values and culture affect the international students’ quality expectations of educational services but that price is not significantly related to the quality expectations.

A feasibility study for assessing building occupants' indoor air quality expectations compared to nationally recognized standards

Indoor Air Quality (IAQ) can have significant implications for health, productivity, job performance, and operating cost. Professional experience in the field of indoor air quality suggests that high expectations (better than nationally established standards) (American Society of Heating, Refrigerating, and Air-conditioning Engineers (ASHRAE)) of workplace indoor air quality lead to increase air quality complaints. To determine whether there is a positive association between expectations and indoor air quality complaints, a one-time descriptive and analytical cross-sectional pilot study was conducted. Area Safety Liaisons (n = 330) at University of Texas Health Science Center – Houston were asked to answer a questionnaire regarding their expectations of four workplace indoor air quality indicators i.e., (temperature, relative humidity, carbon dioxide, and carbon monoxide) and if they experienced and reported indoor air quality problems. A chi-square test for independence was used to evaluate associations among the variables of interest. The response rate was 54% (n = 177). Results did not show significant associations between expectation and indoor air quality. However, a greater proportion of Area Safety Liaisons who expected indoor air quality indicators to be better than the established standard experienced greater indoor air quality problems. Similarly, a slightly higher proportion of Area Liaisons who expected indoor air quality indicators to be better than the standard reported greater indoor air quality complaints. ^ The findings indicated that a greater proportion of Area Safety Liaisons with high expectations (conditions that are beyond what is considered normal and acceptable by ASHRAE) experienced greater indoor air quality discomfort. This result suggests a positive association between high expectations and experienced and reported indoor air quality complaints. Future studies may be able to address whether the frequency of complaints and resulting investigations can be reduced through information and education about what are acceptable conditions.^

An investigation into the nature, determinants, and dynamics of service quality expectations

On the basis of a review of the substantive quality and service marketing literature current knowledge regarding service quality expectations was found either absent or deficient. The phenomenon is of increasing importance to both marketing researchers and management and was therefore judged worthy of scholarly consideration. Because the service quality literature was insufficiently rich when embarking on the thesis three basic research issues were considered namely the nature, determinants, and dynamics of service quality expectations. These issues were first conceptually and then qualitatively explored. This process generated research hypotheses mainly relating to a model which were subsequently tested through a series of empirical investigations using questionnaire data from field studies in a single context. The results were internally consistent and strongly supported the main research hypotheses. It was found that service quality expectations can be meaningfully described in terms of generic/service-specific, intangible/tangible, and process/outcome categories. Service-specific quality expectations were also shown to be determined by generic service quality expectations, demographic variables, personal values, psychological needs, general service sophistication, service-specific sophistication, purchase motives, and service-specific information when treating service class involvement as an exogenous variable. Subjects who had previously not directly experienced a particular service were additionally found to revise their expectations of quality when exposed to the service with change being driven by a sub-set of identified determinants.

Quality of outsourced IT services in different degrees of offshoring

The Finnish IT service market can be described to be at a turning point. The clients are ever more interested on services delivered from offshore but certain issues keep them cautious. There is a lack of knowledge on what implications different degrees of offshoring have on service quality. Although there has been significant amount of research related to both service quality and offshoring, several questions are unanswered, terminology remains ambivalent and research findings are inconsistent. The study focuses on the interception of these two fields. The purpose of the study is to learn more about service quality in different degrees of offshoring. At the same time it aims to contribute in narrowing the research gaps. The degree of offshoring can be divided to three delivery modes: onshore, collaboration and offshore. The study takes a mixed method approach where the quantitative and qualitative phases are executed sequentially. First data was gathered from incident management system. Resolution time in different degrees of offshoring was analyzed with Kruskal-Wallis and Jonckheere-Terpstra tests. In addition, the compliance to Service Level Agreement (SLA) in different degrees of offshoring was examined with cross tabulation. The findings from the quantitative analysis suggested that the services with offshore delivery mode perform the best in terms of promptness and SLA compliance. However, several issues were found related to the data and for that reason, the findings should be considered with prudence. After the quantitative analysis, the study moved on to qualitative data collection and analysis. Four semi-structured interviews were held. The interviewees represented different organizational roles and had experiences from different delivery modes. Several themes were covered in the interviews, including: the concept of quality, the subjectivity or objectivity of service quality, expectations and prejudices towards offshore deliveries, quality produced in India, proactiveness of offshore resources, quality indicators and the scarcity of collaborative deliveries. Several conclusions can be made from the empirical research. Firstly, the quality in different delivery modes was found to be controversial topic. Secondly, in the collaborative delivery covered in the study, the way tasks and resources are allocated seem to cause issues. On the other hand inexperienced offshore resources are assigned to the delivery and on the other hand only routine tasks are assigned to the resources. This creates a self-enforcing loop that results in low motivation, low ownership and high employee turnover in offshore. Nevertheless, this issue is not characteristic only to collaborative deliveries but rather allocation of tasks and resources. Moreover, prejudices were identified to affect the perceived service quality in non-predictable way. The research also demonstrated that there is a need in focal company for further data gathering and analysis.

Sydänpuuvaltaisen erikoiskuivatun mäntysahatavaran kosteuspitoisuus kuivausjännitykset eri puuaineen tiheyksissä

Puualan lisääntyvä tarve tuottaa jatkojalosteita on asettanut kuivauksen laatutasolle uusia haasteita ja laadukkaan kuivauksen tulos on perusta jatkojalosteiden toimivuudelle. Yhä enemmän tarvitaan kuivausprosessin ja kuivattavan puumateriaalin kontrollointia läpi koko kuivausprosessin. Näillä toimenpiteillä varmistetaan haluttu kuivauslaatu sisäisille ja ulkoisille asiakkaille yrityksessä. Tämän tutkimuksen tarkoituksena oli selvittää männyn sydänpuuhun muodostuvaa kosteuspitoisuutta kamarikuivausprosessissa. Keinokuivauksen tavoitteellinen loppukosteus oli 12 % kuivapainosta puumateriaalia. Jo aikaisempien tutkimusten perusteella on voitu osoittaa, että loppukosteuden arvo vaihtelee kuivauserässä eri _kappaleiden välillä johtuen puumateriaalin epähomogeenisuudesta. Sydänpuuvaltainen ja tiheä mäntysahatavara, joka sahataan tyvitukeista läheltä juuriosaa sisältää tämän tutkimuksen mukaan runsaasti pihkaa verrattuna latvaosassaan samaa sahetta. Kosteusgradientti on myös suurempi sahatavarakappaleiden tyviosassa. Vuosikasvun ja tiheyden korrelaatio on heikko männyn sydänpuulla. Kesäpuuprosentin korrelaatio tiheyteen on erittäin merkittävä. Pihkapitoisuus lisää puuaineen tiheyttä tyviosassa sahetta. Pintakovuus on puumateriaalin muodonmuutos potentiaali, kun kosteuspitoisuudet tasaantuvat poikkileikkauksessa. Kosteusgradientilla on selvä yhteyspintakovuuteen eli muodonmuutospotentiaaliin.

Assessing the technical competitiveness of printing papers

This dissertation studies the technical quality assessment of a printing paper. The theoretical framework basis on the customer value hierarchy concept and the product integrity concept. The experimental part of the research was divided into two phases: Interviews of the publishers and the printers and the testing of the technical quality of selected consumer magazines and a set of selected white paper samples. The revenue coming from the advertising and the revenue coming from the copy sales arethe most important factors of efficiency of the publisher. They form the highest level in the customer value hierarchy of the publisher. A printed product is profiled according to the target group and product segment. There is no absolute level of good printed quality. It can be studied only in context of the requirements set on the printed product. Publishers quality expectations are basic elements of external product integrity. The most important elements of efficiency of the printer can be summarised to reaching high production efficiency in order toattain good profitability and competitive delivery times. Printers' factors of efficiency base on the customers expectations on the consequences in use situation in the customer value hierarchy. They form the basis of internal productintegrity. The use of purely technical testing to classify printed products according to the customers' expectations proved to be only indicative at its best. The information gathered from the interviews was documented and sorted withthe help of the QFD-technique. The technical quality of two different coated paper grades were assessed based on the customer expectations and based on the best achievable quality. When customer requirements are used for the basis of assessing the technical quality of printing papers the order from best to worst is different than when comparing the papers just based on the best achievable quality.

Interactive quadrangulation with reeb atlases and connectivity textures

Creating high-quality quad meshes from triangulated surfaces is a highly nontrivial task that necessitates consideration of various application specific metrics of quality. In our work, we follow the premise that automatic reconstruction techniques may not generate outputs meeting all the subjective quality expectations of the user. Instead, we put the user at the center of the process by providing a flexible, interactive approach to quadrangulation design. By combining scalar field topology and combinatorial connectivity techniques, we present a new framework, following a coarse to fine design philosophy, which allows for explicit control of the subjective quality criteria on the output quad mesh, at interactive rates. Our quadrangulation framework uses the new notion of Reeb atlas editing, to define with a small amount of interactions a coarse quadrangulation of the model, capturing the main features of the shape, with user prescribed extraordinary vertices and alignment. Fine grain tuning is easily achieved with the notion of connectivity texturing, which allows for additional extraordinary vertices specification and explicit feature alignment, to capture the high-frequency geometries. Experiments demonstrate the interactivity and flexibility of our approach, as well as its ability to generate quad meshes of arbitrary resolution with high-quality statistics, while meeting the user's own subjective requirements.

Le disfluenze e la percezione degli ascoltatori. Valutazione di tre interpretazioni consecutive.

This study aims at exploring listeners’ perception of disfluencies, i.e. ungrammatical pauses, filled pauses, repairs, false starts and repetitions, which can irritate listeners and impede comprehension. As professional communicators, conference interpreters should be competent public speakers. This means that their speech should be easily understood by listeners and not contain elements that may be considered irritating. The aim of this study was to understand to what extent listeners notice disfluencies and consider them irritating, and to examine whether there are differences between interpreters and non-interpreters and between different age groups. A survey was therefore carried out among professional interpreters, students of interpreting and people who regularly attend conferences. The respondents were asked to answer a questionnaire after listening to three speeches: three consecutive interpretations delivered during the final exams held at the Advanced School of Languages, Literature, Translation and Interpretation (SSLLTI) in Forlì. Since conference interpreters’ public speaking skills should be at least as good as those of the speakers at a conference, the speeches were presented to the listeners as speeches delivered during a conference, with no mention of interpreting being made. The study is divided into five chapters. Chapter I outlines the characteristics of the interpreter as a professional communicator. The quality criterion “user-friendliness” is explored, with a focus on features that make a speech more user-friendly: fluency, intonation, coherence and cohesion. The Chapter also focuses on listeners’ quality expectations and evaluations. In Chapter II the methodology of the study is described. Chapter III contains a detailed analysis of the texts used for the study, focusing on those elements that may irritate listeners or impede comprehension, namely disfluencies, the wrong use of intonation and a lack of coherence or cohesion. Chapter IV outlines the results of the survey, while Chapter V presents our conclusions.

Subjective Evaluation of Transmission Errors in IPTV and 3DTV

The increase of multimedia services delivered over packet-based networks has entailed greater quality expectations of the end-users. This has led to an intensive research on techniques for evaluating the quality of experience perceived by the viewers of audiovisual content, considering the different degradations that it could suffer along the broadcasting system. In this paper, a comprehensive study of the impact of transmission errors affecting video and audio in IPTV is presented. With this aim, subjective assessment tests were carried out proposing a novel methodology trying to keep as close as possible home environment viewing conditions. Also 3DTV content in side-by-side format has been used in the experiments to compare the impact of the degradations. The results provide a better understanding of the effects of transmission errors, and show that the QoE related to the first approach of 3DTV is acceptable, but the visual discomfort that it causes should be reduced.

The quality of nonmetropolitan living : evaluations, behaviors, and expectations of northen Michigan residents /

Bibliography: p.261-263.

Balancing high expectations with academic quality:achieving equilibrium in education to promote student employability

A discussion of how to promote employability within the curriculum

Health-related quality of life in Australian children with asthma: lessons for the cross-cultural use of quality of life instruments

The development of Australian forms of the Childhood Asthma Questionnaires (CAQs) is reported. Focus group methods and psychometric analyses were used to establish the conceptual, semantic and technical equivalence of these forms with the UK versions. Both versions also provide for data collection from non-asthmatic youngsters. The internal consistency was found to be acceptable (Cronbach's alpha 0.52-0.90) and the health-related quality of life (HRQoL) scores were found to vary with asthma severity (p < 0.05). Comparison with the UK data revealed that the non-asthmatic scores were higher for Australian than British children (p < 0.001) but that the scores for children with asthma did not differ between the two countries. It was only In the Australian sample that the group with asthma reported impaired HRQoL when compared to their healthy peers. These findings were interpreted in the context of cultural expectations of life quality and conclusions are presented regarding the importance of the gap between experience and expectations. The difficulties raised by the developmental and cultural issues inherent in paediatric HRQoL research were discussed. Qual. Life Res. 7:409-419 (C) 1998 Kluwer Academic Publishers

The importance of quality in the consolidation of textile in Minho

The textile industry has a long tradition in Portugal and it is one of the most important sectors, despite the current economic crisis. It has always assumed a prominent role in terms of employment and a relevant position within the Portuguese economy. The lack of quality and the lower prices that other countries offer causes the loss of clients. Quality is a main tool to survive nowadays in the textile sector. To undertake our analysis, we made use of an existing database where 55 firms belonged to the textile industry, namely to the manufacturing sector. A new survey was created based on the original survey and was sent to 5 firms. Besides the survey, we also sent a few questions to the firms in order to retract more information about the actually situation in our country, concerning the textile industry. Several tables, graphs and pie charts were made to help shed light on our findings. This research was conducted in order to determine the importance of quality in the consolidation of textile firms in the north of Portugal. Most firms in our sample feel that quality improvement, business benefits, mobilizing employees’ knowledge and business image were important and that competition is very intense and is mainly by price and not by differentiation of product or service. The quality program has contributed to improve their competitive position and the improvement of their overall performance. The majority of the firms in our sample undertake TQM measures for quality purposes to meet customer expectations and prevent errors. Of all firms surveyed, the quality is certainly very important for its survival.

Cataract surgery: expectations of patients assisted during a community project in São Paulo, state of São Paulo, Brazil

OBJECTIVE: To identify social characteristics and expectations of individuals seen during a community project for the treatment of senile cataracts. Expected results from their eye surgery and its consequences to their quality of life were studied as well. METHODOLOGY: Cataract patients (visual acuity equal to or lower than 0.2 in the more superior eye) aged 50 years or over, were surveyed by means of interviews held during their visit at the Cataract Project in São Paulo city, State of São Paulo, Brazil, in 1999. RESULTS: The sample was composed of 331 subjects of low socioeconomic level ranging in age from 50 to 97 years (average = 71.8 years). Expectation of total recovery from the cataract condition by means of surgery was declared by 80.0% of the respondents, with no significant differences between male and female subjects (P < 0.1723). Hope to resume manual activities was expressed by 59.8%. CONCLUSION: A predominance of expectations of resuming normal activity and achieving a better quality of life after cataract surgery were identified.