El outsourcing y su influencia en los objetivos de la estrategia de operaciones. Una aplicación empírica

[ES] El outsourcing de servicios permite mejorar los recursos y capacidades de la empresa, al obtener una mejor calidad de los servicios externalizados y un mejor resultado, ya que permite a la empresa centrarse en lo que realmente sabe hacer. Este artículo trata de ver las percepciones que tienen los directivos del sector hotelero acerca de la influencia que puede tener la externalización en la estrategia de operaciones y concretamente en los objetivos de operaciones relacionados con la reducción del coste, la mejora de la calidad, el aumento de la flexibilidad y el aumento del servicio. El estudio demuestra que los directivos consideran que la externalización tiene un gran potencial al presentar una influencia no sólo en la reducción del coste, sino también en los otros objetivos de la estrategia de operaciones, dando así un carácter más estratégico a la externalización.

Rentabilidade da produção orgânica de alface em função do ambiente, preparo do solo e época de plantio

Além da produtividade física e da conservação do solo, o cultivo protegido e o preparo do solo, na olericultura, requerem altos investimentos, muito trabalho e insumos externos. Assim, o objetivo deste trabalho, foi identificar combinações entre ambiente, preparo do solo e época de plantio capazes de melhorar o desempenho econômico e a produtividade da cultura da alface em cultivo orgânico, em Rio Branco, Acre. O cultivo foi realizado em quatro tipos de ambientes: 1 - sombreamento proporcionado em 52% sob latada de maracujá; 2 - 35% de sombreamento sob estufa; 3 - 50% sob tela de sombreamento; e, 4 - cultivo a pleno sol (testemunha), considerando cada ambiente como um experimento, que avaliou-se três preparos de solo (plantio direto, cultivo mínimo e preparo convencional) em duas épocas de plantio (estiagem e chuvosa), sob delineamento de blocos ao acaso, com quatro repetições. Considerou-se como custo de produção a soma de todos os valores (insumos) e operações (serviços) utilizados no processo produtivo, incluindo-se os respectivos custos alternativos ou de oportunidade e a depreciação das instalações. O cultivo em estufa e sob tela de sombreamento aumenta a produtividade em época de estiagem, enquanto em época chuvosa, a produtividade é maior em cultivo sob estufa. O plantio direto e cultivo mínimo a pleno sol ou cultivo mínimo sob tela de sombreamento promovem maior produtividade no preparo convencional do solo. Proporcionam lucro supernormal (RMe > CTMe): o cultivo na época chuvosa (verão); sob sombreamento de latada de maracujá-amarelo; a pleno sol; o preparo convencional do solo sob latada e o plantio direto a pleno sol.

U.S. policy and NATO military operations in Kosovo : hearings before the Committee on Armed Services, United States Senate, One Hundred Sixth Congress, first session, February 25; April 14; July 1, 20; October 14, 21; November 3, 1999.

Shipping list no.: 2001-0125-P.

Special investigation report on emergency medical services operations /

"Notation 4402E."

Guide to rebuilding public sector services in stability operations : a role for the military /

This guide examines the role of restoration of public services within the broader context of stability operations. The extent to which public service reconstruction takes place depends on the mission, the level of resources, and the host country context. This paper provides guidance helpful to U.S. peacekeeping personnel in planning and executing stability operations tasks related to restoration of public sector services and infrastructure. It is designed to supplement existing and emerging guidance, and is specifically relevant to addressing the needs of public sector rebuilding in a post-conflict situation by peacekeeping forces. The material presented here draws both from theory and analytic frameworks and from on-the-ground experience of practitioners.

Absentee ballot legislation : hearing before the Subcommittee on Postal Operations and Services of the Committee on Post Office and Civil Service, House of Representatives, Ninety-sixth Congress, second session ... March 13, 1980.

"Serial no. 96-77."

The Postal service act of 1979 [microform] : joint hearings before the Subcommittee on Postal Operations and Services and the Subcommittee on Postal Personnel and Modernization of the Committee on Post Office and Civil Service, House of Representatives, Ninety-sixth Congress, first session, on H.R. 79 ....

Reuse of record except for individual research requires license from Congressional Information Service, Inc.

Status of postal operations in Houghton Lake, Michigan [microform] : hearing before the Subcommittee on Postal Operations and Services of the Committee on Post Office and Civil Service, House of Representatives, Ninety-sixth Congress, first session, July 2, 1979.

Reuse of record except for individual research requires license from Congressional Information Service, Inc.

Ongoing military operations and reconstruction efforts in Iraq : hearing before the Committee on Armed Services, United States Senate, One Hundred Eighth Congress, first session, September 25, 2003.

Distributed to some depository libraries in microfiche.

Implications for the Department of Defense and military operations of proposals to reorganize the United States intelligence community : hearings before the Committee on Armed Services, United States Senate, One Hundred Eighth Congress, second session, August 16 and 17, 2004.

Distributed to some depository libraries in microfiche.

Manual of operations for state employment services and veterans' reemployment rights committeemen.

Cover title.

Program development plan : automation of field operations and services /

On spine: AFOS program development plan.

Towards an operations strategy for the infusion of product-centric services into manufacturing:service systems implementation

The work in this chapter is concerned with product-centric servitization. This is where a portfolio of services are formed and integrated to support product availability and use. Such servitization can be a valuable source of revenue for a manufacturer, yet little attention has been given to the configuration of the wider operations strategy that needs to be in place to deliver integrated products and services successfully. Therefore, the purpose of this chapter is to put forward a generic set of characteristics for such operations. Our intention is that these characteristics will be valuable to practitioners contemplating sophisticated forms of servitization, as they suggest the likely and significant changes that will be needed to the operations strategy of a conventional manufacturing organisation.

Servitization of the manufacturing firm:exploring the operations practices and technologies that deliver advanced services

Purpose: This paper aims to explore practices and technologies successfully servitised manufacturers employ in the delivery of advanced services. Design/methodology/approach: A case study methodology is applied across four manufacturing organisations successful in servitization. Through interviews with personnel across host manufacturers, their partners, and key customers, extensive data are collected about service delivery systems. Analyses identify convergence in their practices and technologies. Findings: Six distinct technologies and practices are revealed: facilities and their location, micro-vertical integration and supplier relationships, information and communication technologies (ICTs), performance measurement and value demonstration, people deployment and their skills, and business processes and customer relationships. These are then combined in an integrative framework that illustrates how operations are configured to successfully deliver advanced services. Research limitations/implications: The analyses are reductive and rationalising. Future studies could identify other technologies and practices. Case study as a method is inherently limited in the extent to which findings can be generalised. Practical implications: Awareness and interest in servitization is growing, yet adoption of a servitization strategy requires particular organisational capabilities on the part of the manufacturer. This study identifies technologies and practices that underpin these capabilities. Originality/value: This paper contributes to the understanding of the servitization process and, in particular, the implications to broader operations of the firm. © Emerald Group Publishing Limited.