Communication strategy for Continente online store: improving the Ecommerce experience

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Anàlisi i disseny eCommerce : Productes de Casa, venda de productes de la agricultura catalana

El projecte que és trobarà a continuació consisteix en l’anàlisi i desenvolupament d’una aplicació web orientada al comerç electrònic per un client que distribueix productes relacionats amb l’agricultura catalana. Aquest client ens planteja una idea respecte al model de negoci, i ens demana la realització tant de la part de Programació, com la part de documentació necessària per que pugui ser fàcil de mantenir en futures versions del software i tindre un bon punt de partida per a futures versions.

Ecommerce and retail in the UK and USA

Presents findings from separate research projects conducted in the UK and the USA on the impact of e-commerce on retailers and retail property. Examines differences between UK and US retailers along several dimensions: Internet strategies, perceptions of the Internet, barriers to e-commerce growth, and future space requirements. Overall, findings indicate that UK and US retailers have similar attitudes about e-commerce. Specifically, retailers in both samples perceive little threat or impact from e-commerce. Second, barriers to e-commerce growth are similar for UK and US retailers and include fulfillment and security issues. Third, UK and US retailers indicate that their retail space needs will remain the same or increase in the short term, despite the threat of e-commerce. Finally, both sets of retailers believe that entertainment is an important strategy if shopping centers are to remain viable.

eRPUK 2003: eCommerce and Retail Property in the UK: third annual benchmarking survey

This new survey, which has just been completed and includes brand new data, has been funded by the RICS Education Trust and the European Shopping Centre Trust. It follows up our 2000 survey of UK retailers, investors and developers. The report presents results from our new 2001 survey. This continuing benchmark series of studies includes an extensive review of developments in ecommerce and retail in Europe and the USA. The survey reveals a cooling in attitude towards ecommerce in the UK, but there is rapid growth in some sectors and polarisation and marginalisation of secondary centres are likely to increase. In Europe the growth of a three tier system of ecommerce 'pioneers', 'followers' and 'laggards' is becoming established, and the research also reveals results from a recent joint survey on US and UK retailers conducted with Colorado State University. There is a danger of complacency as UK online sales (in percentage terms) now outstrip USA.

Barriers to adapt eCommerce by rural microenterprises in Sweden : a case study

Research has shown that small and medium-sized enterprises (SMEs) are rapidly adopting the e-commerce. However, there is nearly no research into how microenterprises are adopting eCommerce. Present paper focus on microenterprise adaption of eCommerce in terms of barriers in relation to already known research on SMEs. A case study, carried out by 12 microenterprises to find out barriers to adapt eCommerce had been done. The empirical results show that the microenterprises share most of the barriers to adapt the eCommerce with studies of SMEs, but also reveal additional factors affecting adaptation option of eCommerce; supplier agreement, communication and customer strategy. Conclusions are that microenterprises need additional support and communication and customer strategy to adapt eCommerce, depending of their requirement and needs of eCommerce.

Content marketing and brand engagement on social media: a study of Facebook´s posts in the ecommerce industry in Brazil

Content marketing refers to marketing format that involves the creation and sharing of media and publishing content in order to acquire customers. It is focused not on selling, but on communicating with customers and prospects. In today world´s, a trend has been seen in brands becoming publishers in order to keep up with their competition and more importantly to keep their base of fans and followers. Content Marketing is making companies to engage consumers by publishing engaging and value-filled content. This study aims to investigate if there is a link between brand engagement and Facebook Content Marketing practices in the e-commerce industry in Brazil. Based on the literature review, this study defines brand engagement on Facebook as the numbers of "likes" "comments" and "shares" that a company receives from its fans. These actions reflect the popularity of the brand post and leads to engagement. The author defines a scale where levels of Content Marketing practices are developed in order to analyze brand posts on Facebook of an ecommerce company in Brazil. The findings reveal that the most important criterion for the company is the one regarding the picture of the post, where it examines whether the photo content is appealing to the audience. Moreover, it was perceived that the higher the level of these criterion in a post, the greater the number of likes, comments and shares the post receives. The time when a post is published does not present a significant role in determining customer engagement and the most important factor within a publication is to reach the maximum level in the Content Marketing Scale.

Ecommerce as internationalization strategy: an exploratory study based on premium fashion brazilian brands: case study of farfetch

As stated by Hoffmann and Coste-Manière (2012) “The web is a mass medium that contrast completely with the traditional codes of exclusivity associated with the luxury industry, and has long been simply rejected by the luxury industry for being an illegitimate distribution channel.” Meanwhile this market presents an incomparable pace of growth and is gradually changing the existing retailing business model and companies must be aware of this change and capable to adapt to it. The internet and cross-border sales already changed the competition throughout retailing and it will increase even more, so companies must be ready to face it. Internet has shown its great opportunity for all markets, although luxury/premium market is not yet taking the proper advantage of its potential, but the necessity to be an omnichannel business strategy is growing. This paper presents an exploratory research based on a case study of how premium fashion Brazilian brands are using Farfetch, e-commerce, as an entry market strategy and how this affects them. The research question of this study is: How is Farfetch helping on the internationalization of Brazilian premium fashion brands?, and in order to answer it was conducted an in-depth interview with the Brazilian head of business development of Farfetch, apart an extensive secondary data research. As expected the study found a list of trade-offs of using an e-commerce, luxury specialized, with a marketplace approach to the brands willing to internationalize. As stated by Altagamma and McKinsey (2015) study “[...] luxury brands have no choice but to embrace the digital era and become truly omnichannel. This will require them a radical rethinking of both their customer experience of their consumer engagement strategy.” Looking either from the Farfetch point of view, trying to understand why they offer this opportunity to the brands, or also from the brand side if this is a manageable approach. This study presents a contribution for both sides, trying to give tools to the brands on understanding the internationalization reasons and approach, as well as explaining Farfetch business model, and the advantages it can bring to them, at the same time of a general market trend analysis for Farfecth.

Supply chain strategies in the context of an ecommerce chain (E-Chain)

This paper purpose to explore the relationships between supply chain strategies and product performance in retail e-commerce. In this case, we concern that in current, in order to bear up under competition, organizations have to manage their supply chains so that they meet the needs of their final customers. With this concept in mind, the research presented in this study focuses on establishing the right strategy for supply chains according to their product segment. Thus, after a Literature Review, the paper explain a methodology based in different authors studies. Finally the article focuses on a pratical case in e-commerce retail that describes its application in this field. The research shows that it is possible to use a methodology for classifying supply chains using chain strategies and product features. The use of the right strategy for supply chains will improve the competitive advantage of businesses. One limitation is that the methodology study focuses on only two e-commerce segment; future studies may go further in refining the proposed framework for other segments. The aim of this research is to offer businesses a model for evaluating supply chains, allowing them to improve the performance of their products and services by using the right strategy for supply chains. The classification proposal of this paper presents an original model for classification of supply chains based on different studies on the theme.

New Business Models And Editorial Exemption: A Study On Service Journalism Based On Ecommerce Operations

The paper presents and discusses business strategies based on the association from journalistic content to new commercial practices in digital media. We describe selected examples from Folha de S. Paulo and El País involving service guides, links and ecommerce advertisements. The employed method provides content analysis to illustrate how the search for new business models in journalism may conduct its commercial activities beyond the conventional sale of advertising and subscriptions, including a discussion on the challenges and implications of this practice. The hypothesis is demonstrated by describing operations for the sale of tickets, books, music, and films related to news features and service journalism contents. The text finally wonders and discusses how such commercial actions may affect editorial autonomy and publishing exemption.

Marketing ed Ecommerce nell'editoria, il caso Trading Library

Le pagine che seguono sono il racconto dello studio e della ricerca della soluzione ecommerce ideale per Trading Library, casa editrice rivolta al mondo del Trading. L’elaborato è diviso in tre parti: • INTRODUZIONE:Analisiestudiodelpassato,delpresenteedelfuturo dell’ecommerce e studio del settore editoriale. • LE FASI: Analisi del progetto Trading Library, pianificazione dell’attivi- tà, descrizione delle fasi cognitiva, progettuale e divulgativa. • CONCLUSIONE: Considerazioni,previsioni per il futuro ed autocritica sul lavoro svolto. Nella presentazione di ogni capitolo si sono riassunte le argomentazioni trattate, mano a mano che si scende nelle sottosezioni le informazioni riguardo allo studio svolto diventano più tecniche e dettagliate.

Confronto tra multisided platforms e soluzioni proprietarie per l'ecommerce

Negli ultimi anni si è potuto notare un notevole incremento dei servizi web che hanno come caratteristica comune quella di mettere in comunicazione domanda e offerta per un determinato tipo di bene o di servizio. Questi siti web o applicazioni per smartphone sono chiamati multisided platforms e, negli ultimi anni, oltre ad essere cresciuti molto come numero, hanno anche incrementato considerevolmente il loro valore. Booking.com, Uber, Airbnb, Alibaba, Expedia sono solo alcuni esempi di multisided platforms. È evidente che in tanti settori è in atto una rivoluzione di come si incontrerà la domanda e l’offerta e visto l'enorme successo negli ultimi anni di questo tipo di piattaforme questa tesi vuole studiare i motivi della loro crescita. Dal punto di vista dell’utente è evidente che le multi-sided platforms riducono i costi di transizione, permettendo una ricerca veloce tra le soluzioni che soddisfano il proprio bisogno. Ma dal punto di vista aziendale perché decidere di appoggiare il proprio business su questo tipo di siti o applicazioni? Per rispondere a questa domanda verrà inizialmente fatta una analisi del segmento delle MSPs, e successivamente verrà fatto un confronto tra le principali piattaforme di ecommerce (attualmente Amazon ed eBay) e una soluzione che non si basa su una piattaforma gestita da terzi.

Securing the commercial internet: Lessons learned in developing a postgraduate course in information security management

This paper describes the inception, planning and first delivery of a security course as part of a postgraduate ecommerce program. The course is reviewed in terms of existing literature on security courses, the common body of knowledge established for security professionals and the job market into which students will graduate. The course described in this paper is a core subject for the e-commerce program. This program was established in 1999 and the first batch of students graduated in 2001. The program is offered at both postgraduate and undergraduate level. The work described here relates to the postgraduate offering. Students on this program are graduates of diverse disciplines and do not have a common e-commerce or business background.

Criação de uma plataforma e-commerce para a página de Facebook Handmade, nós apoiamos

Trabalho de projeto apresentado à Escola Superior de Comunicação Social como parte dos requisitos para obtenção de grau de mestre em Publicidade e Marketing.

Criação de um negócio de comércio electrónico com base em marketing de rede

Projeto de Mestrado apresentado ao Instituto Superior de Contabilidade e Administração do Porto, para obtenção do Grau de Mestre em Empreendedorismo e Internacionalização, sob orientação da Professora Doutora Ana Azevedo

Criação e atualização de aplicações para área de retalho por MDA

Nos últimos anos tem-se verificado a constante evolução dos mercados em plataformas na Internet como forma de melhoria não só dos serviços prestados, mas também para o aumento de vendas de produtos e respetiva internacionalização dos mesmos. Este aumento da procura por este tipo de softwares, assim como a constante evolução e atualização dos mesmos tem contribuído para que estas aplicações evoluam em termos de funcionalidades e complexidade. Isto contribui cada vez para a dificuldade de formar equipas capazes de manter e desenvolver estes sistemas sem que comprometa em grandes custos para as organizações. Neste sentido surgiram diversas ferramentas que permitem criar soluções pré desenvolvidas de aplicações na Internet denominadas de "E-commerce applications". Estas plataformas, apesar do utilizador não ter obrigatoriamente que deter conhecimentos de programação para proceder à sua instalação, são bastante restritas tanto aos serviços que podem ser usados, e na sua escalabilidade, visto que normalmente correm em servidores específicos e por vezes as configurações necessárias para instalação tornam-se bastante complexas de ser efetuadas. Pretende-se no âmbito desta dissertação de mestrado propor um modelo de uma arquitetura de um sistema baseado em mecanismos MDA para a área de retalho, particularmente em ambientes de e-commerce. Serão inicialmente sistematizados os principais tipos de ecommerce numa perspetiva de evolução histórica. Será igualmente enquadrado o MDA no desenvolvimento de um sistema de e-commerce. Neste sentido, serão equacionadas as diferenças entre o modelo típico de desenvolvimento de software e o desenvolvimento de software orientado pelas metodologias do MDA. No processo de especificação e desenvolvimento do modelo proposto será realizada uma análise de requisitos, assim como, a proposta do modelo da arquitetura de um sistema baseado em mecanismos MDA, tendo como orientação os requisitos e arquitetura definida na fase de análise. Finalmente no sentido de analisar o resultado esperado para um sistema orientado por metodologias definidas por MDA, serão realizado alguns testes no sistema desenvolvido de forma a analisar o seu desempenho e validar a sua adequabilidade no âmbito do processo de desenvolvimento de sistemas e-commerce