Dissidents with an innovation cause? Non-institutionalized actors ’ online social knowledge sharing, solution-finding tensions and technology management innovation

Purpose
– Traditionally, most studies focus on institutionalized management-driven actors to understand technology management innovation. The purpose of this paper is to argue that there is a need for research to study the nature and role of dissident non-institutionalized actors’ (i.e. outsourced web designers and rapid application software developers). The authors propose that through online social knowledge sharing, non-institutionalized actors’ solution-finding tensions enable technology management innovation.

Design/methodology/approach
– A synthesis of the literature and an analysis of the data (21 interviews) provided insights in three areas of solution-finding tensions enabling management innovation. The authors frame the analysis on the peripherally deviant work and the nature of the ways that dissident non-institutionalized actors deviate from their clients (understood as the firm) original contracted objectives.

Findings
– The findings provide insights into the productive role of solution-finding tensions in enabling opportunities for management service innovation. Furthermore, deviant practices that leverage non-institutionalized actors’ online social knowledge to fulfill customers’ requirements are not interpreted negatively, but as a positive willingness to proactively explore alternative paths.

Research limitations/implications
– The findings demonstrate the importance of dissident non-institutionalized actors in technology management innovation. However, this work is based on a single country (USA) and additional research is needed to validate and generalize the findings in other cultural and institutional settings.

Originality/value
– This paper provides new insights into the perceptions of dissident non-institutionalized actors in the practice of IT managerial decision making. The work departs from, but also extends, the previous literature, demonstrating that peripherally deviant work in solution-finding practice creates tensions, enabling management innovation between IT providers and users.

Integrating Social Knowledge and Collaboration Tools into Dispersed Product Development

Employee collaboration and knowledge sharing is vital for manufacturing organisations wishing to be successful in an ever-changing global market place; Product Development (PD) teams, in particular, rely heavily on these activities to generate innovative designs and enhancements to existing product ranges. To this end, the purpose of this paper is to present the results of a validation study carried out during an Engineering Education Scheme project to confirm the benefits of using bespoke Web 2.0-based groupware to improve employee collaboration and knowledge sharing between dispersed PD teams. The results of a cross-sectional survey concluded that employees would welcome greater usage of social computing technologies. The study confirmed that groupware offers the potential to deliver a more effective collaborative and knowledge sharing environment with additional communication channels on offer. Furthermore, a series of recommended guidelines are presented to show how PD teams, operating in globally dispersed organisations, may use Web 2.0 tools to improve employee collaboration and knowledge sharing.

When the Practice of Theorizing Meets the Theorizing of Practice. Social Knowledge Making in Organization Science Academia and Managerial Communities

The aim of the present work is to contribute to a better understanding of the relation between organization theory and management practice. It is organized as a collection of two papers, a theoretical and conceptual contribution and an ethnographic study. The first paper is concerned with systematizing different literatures inside and outside the field of organization studies that deal with the theory-practice relation. After identifying a series of positions to the theory-practice debate and unfolding some of their implicit assumptions and limitations, a new position called entwinement is developed in order to overcome status quo through reconciliation and integration. Accordingly, the paper proposes to reconceptualize theory and practice as a circular iterative process of action and cognition, science and common-sense enacted in the real world both by organization scholars and practitioners according to purposes at hand. The second paper is the ethnographic study of an encounter between two groups of expert academics and practitioners occasioned by a one-year executive business master in an international business school. The research articulates a process view of the knowledge exchange between management academics and practitioners in particular and between individuals belonging to different communities of practice, in general, and emphasizes its dynamic, relational and transformative mechanisms. Findings show that when they are given the chance to interact, academics and practitioners set up local provisional relations that enable them to act as change intermediaries vis-a-vis each other’s worlds, without tying themselves irremediably to each other and to the scenarios they conjointly projected during the master’s experience. Finally, the study shows that provisional relations were accompanied by a recursive shift in knowledge modes. While interacting, academics passed from theory to practical theorizing, practitioners passed from an involved practical mode to a reflexive and quasi-theoretical one, and then, as exchanges proceeded, the other way around.

Dissidents with an innovation cause? Non-institutionalized actors’ online social knowledge sharing, solution-finding tensions and technology management innovation

Purpose – Traditionally, most studies focus on institutionalized management-driven actors to understand technology management innovation. The purpose of this paper is to argue that there is a need for research to study the nature and role of dissident non-institutionalized actors’ (i.e. outsourced web designers and rapid application software developers). The authors propose that through online social knowledge sharing, non-institutionalized actors’ solution-finding tensions enable technology management innovation. Design/methodology/approach – A synthesis of the literature and an analysis of the data (21 interviews) provided insights in three areas of solution-finding tensions enabling management innovation. The authors frame the analysis on the peripherally deviant work and the nature of the ways that dissident non-institutionalized actors deviate from their clients (understood as the firm) original contracted objectives. Findings – The findings provide insights into the productive role of solution-finding tensions in enabling opportunities for management service innovation. Furthermore, deviant practices that leverage non-institutionalized actors’ online social knowledge to fulfill customers’ requirements are not interpreted negatively, but as a positive willingness to proactively explore alternative paths. Research limitations/implications – The findings demonstrate the importance of dissident non-institutionalized actors in technology management innovation. However, this work is based on a single country (USA) and additional research is needed to validate and generalize the findings in other cultural and institutional settings. Originality/value – This paper provides new insights into the perceptions of dissident non-institutionalized actors in the practice of IT managerial decision making. The work departs from, but also extends, the previous literature, demonstrating that peripherally deviant work in solution-finding practice creates tensions, enabling management innovation between IT providers and users.

Knowledge, innovation and emulation in the evolutionary thought of Bernard Mandeville

Of the early modern writers on the division of labour, Bernard Mandeville alone extended it to all aspects of human activity and emphasised its role in a cumulative process of evolution in which each generation modified and built on what had been achieved by earlier generations. This required exploration of the mechanisms through which new knowledge was developed as well as the means by which knowledge was transmitted between the generations. The present article examines Mandeville’s treatment of these mechanisms and explores their theoretical origins. It examines Mandeville’s understanding of the role of the division of labour in facilitating discovery and learning and the role of education and imitation in transmitting social knowledge. It shows that, for Mandeville, innovators were people of ordinary capacity who were alert to the opportunities and challenges of their environment. As a result of specialisation, they possessed tacit knowledge which was actualised in what they did rather than in theoretical propositions. Mandeville’s evolutionary thought influenced subsequent writers on political economy and evolutionary social thinkers. It may also have had some influence on Charles Darwin, though it is not, in itself, Darwinian. © The Author 2013. Published by Oxford University Press on behalf of the Cambridge Political Economy Society. All rights reserved.

Le téléroman, un mode de connaissance du social : l’entrée dans la vie adulte de quatre jeunes personnages de Yamaska

Inspired by the epistemological approach of Gilles-Gaston Granger and the sociological approach of Howard Becker, this thesis focuses on Quebec’s téléroman as a mean of social knowledge. Based on the theoretical conception of entry into adult life elaborated by various researchers such as the French sociologist Olivier Galland, this research aims to assess the sociological value of the Quebec’s téléroman as a form of representation of this phenomenon. To achieve this goal, we describe the entry into adult life of four characters from the téléroman Yamaska : Geoffroy Carpentier, Olivier Brabant, Théo Carpentier and Ingrid Harrisson. By applying the theories proposed by the French sociologist Olivier Galland to these characters, our goal is to study and describe the adequacy, or inadequacy, of such a theory when applied to the experiences of young adults today broadcast in the chosen téléroman. Through the characters of Yamaska, the study aims to see how the theory fits, or not, to the television series, and investigates whether it provides additional knowledge about the phenomenon of entry into adult life. This will help us determine the type of knowledge broadcast through this TV fiction, and focus on the influence exerted on the content and the way it is broadcast by the téléroman’s structure.

Learning patterns in social skills training programs : an exploratory study

While Social Skills Training programs have been shown to improve the social skills of children with Disruptive Behaviour Disorders, the pattern of change in the participants’ learning during the training period remains unknown. Identifying this pattern could assist in determining whether more or less training hours are required to maximize the benefits of such programs within available resources. The current study aimed to replicate the social skills improvements found in previous research, and to explore the pattern of improvements in social knowledge and social performance that occurs during a Social Skills Training program. Two groups of eight males with behavioural problems attended 14 one-hour sessions of Social Skills Training. Multisources, multisettings and multimethods were used to measure social knowledge and social performance across five test phases. Multivariate analyses did not support previous findings showing overall improvements in social knowledge and social performance. Patterns of learning were not found to be consistent across different measures.

A noção de mobilidade social em adolescentes

O presente artigo aborda a compreensão dos adolescentes sobre a noção de mobilidade social, a partir de uma investigação realizada com estudantes de uma escola pública do interior paulista, refletindo sobre a forma como se dá a aprendizagem desta noção. Para a investigação descrita, foram realizadas entrevistas com 20 adolescentes, utilizando perguntas de caráter exploratório, embasadas no método clínico piagetiano, a partir das quais a noção de mobilidade social em adolescentes foi classificada em três níveis sociais propostos por Delval. Mediante os resultados obtidos, pode-se concluir que a noção do conceito em questão é de difícil aquisição pelos adolescentes. Devido a isso, destaca-se a importância do tema para cursos de licenciatura, especialmente o de Ciências Sociais.

Ambientes educativos e conhecimento social: um estudo sobre as representações de escola

Este artigo apresenta parte de uma pesquisa sobre a construção do conhecimento social fundamentada na teoria piagetiana. Os dados analisados referem-se às ideias de crianças entre 7 e 8 anos a respeito da escola. Os sujeitos foram alunos de duas classes de primeira série: uma considerada ambiente tradicional e a outra considerada ambiente sócio-moral construtivista. Os dados obtidos sofreram análise qualitativa e quantitativa e as respostas dos sujeitos foram comparadas, com a finalidade de descobrir possíveis diferenças naquilo que as crianças pensam em função do ambiente escolar do qual participam. Os resultados demonstraram que as crianças não possuem compreensão real da função da escola e que houve diferença significativa em função do ambiente escolar pesquisado, especificamente em relação à compreensão que os sujeitos apresentam das razões para a existência de uma escola e das caracterizações de uma escola boa e uma escola ruim. Dessa forma, as crianças inseridas no ambiente tradicional consideram que para a existência de uma escola é necessário somente aspectos materiais; já aquelas inseridas no ambiente sócio-moral construtivista consideram a necessidade de outros elementos, tais como as pessoas. As crianças inseridas no ambiente considerado construtivista também apontam aspectos subjetivos e referentes a comportamentos considerados adequados para a caracterização de uma boa escola, o que não ocorre com os alunos do ambiente tradicional.

Intervenção pedagógica e noções sobre o meio ambiente: a construção do conhecimento social à luz da epistemologia genética

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Crenças envolvendo o não aprender: um estudo evolutivo sobre a construção do conhecimento social

The construction of social knowledge, under the Piagetian approach, has been the target of recent research in the Brazilian context. From this perspective, this article presents preliminary data from an evolutionary study regarding the ideas of children and adolescents about not learning. Herein we present data obtained from the second methodological tool used in this research: an analysis of a story involving a situation of not learning, applied to 80 students between 06 and 16 years old. The main results indicate that most of the students surveyed tend to blame only themselves for not learning. They justify it by factors such as indifference, indiscipline, among others. Students' beliefs are also analyzed according to levels of understanding of social reality and most students presented a very elementary level of understanding.

O professor na visão das crianças: uma pesquisa sobre a construção do conhecimento social sob o enfoque piagetiano

The focus of this paper is on the construction of social knowledge according to Piagetian constructivist theory. We present data related to the ideas of children aged seven and eight years old about the role of the teacher. We observed 52 children, both male and female, immersed in two different educative environments: one considered socio-moral constructivist and the other one, traditional. The main results showed the particular processes of the individuals when they try to comprehend the surrounding reality. The only meaningful difference between the two environments studied was related to the comprehension of the necessity of formation to develop the function of a teacher. In the other aspects observed we have not found meaningful differences concerning the representations of the subjects as well as the environment in which they participated.

Como resolver uma situação de não aprendizagem: um estudo psicogenético sobre a construção do conhecimento social

Based on the Piagetian theory and on the research about the construction of Social Knowledge, this article presents the beliefs of children and adolescents regarding the resolution of a situation of not learning. Data were obtained from 80 students, between 06 and 16 years, who analyzed a story involving this issue. The main results indicate that most participants are not able think about the situation contained in the story in a more complex way, disregarding processes and elements, thus. They tend to give simplistic answers and it demonstrates the characteristics of the most elementary level of understanding of social reality. Even among the older students, a less elaborated representation of this daily social question, “to learn or not to learn”, was also preponderate.

Desenhos sobre aprendizagem e não aprendizagem: a construção do conhecimento social sob o enfoque piagetiano

The article presents preliminary data of a survey that aimed to investigate the beliefs of children and adolescents about not learning. A total of 80 students, aged 6 to 16 years participated of the study. Among the participants, 20 are 6 years old, 20 are 9, 20 are 12 and 20 are 16 years old. As methodological tool, it was asked the participants to draw a person that learns and another one that doesn’t learn. Data was analyzed according to the Piagetian perspective for the construction of social knowledge. The main results indicate that a significant part of the participants tend to blame the students for the result of no learning. This indicates that students are able to consider the amplitude of different dimensions of social phenomena only partially. When considering the level of understanding of social reality, it was observed that, even at older ages, participants have a very basic notion of the social world.