Knowledge management in knowledge intensive service networks:a strategic management approach

Purpose – The main purpose of this paper is to analyze knowledge management in service networks. It analyzes the knowledge management process and identifies related challenges. The authors take a strategic management approach instead of a more technology-oriented approach, since it is believed that managerial problems still remain after technological problems are solved. Design/methodology/approach – The paper explores the literature on the topic of knowledge management as well as the resource (or knowledge) based view of the firm. It offers conceptual insights and provides possible solutions for knowledge management problems. Findings – The paper discusses several possible solutions for managing knowledge processes in knowledge-intensive service networks. Solutions for knowledge identification/generation, knowledge application, knowledge combination/transfer and supporting the evolution of tacit network knowledge include personal and technological aspects, as well as organizational and cultural elements. Practical implications – In a complex environment, knowledge management and network management become crucial for business success. It is the task of network management to establish routines, and to build and regularly refresh meta-knowledge about the competencies and abilities that exist within the network. It is suggested that each network partner should be rated according to the contribution to the network knowledge base. Based on this rating, a particular network partner is a member of a certain knowledge club, meaning that the partner has access to a particular level of network knowledge. Such an established routine provides strong incentives to add knowledge to the network's knowledge base Originality/value – This paper is a first attempt to outline the problems of knowledge management in knowledge-intensive service networks and, by so doing, to introduce strategic management reasoning to the discussion.

Market orientation of service networks:direct and indirect effects on sustained competitive advantage

Market orientation is an organization-wide concept that helps explain sustained competitive advantage (SCA). Since networks become ever more important, especially in the service sector, there is need to expand the concept of MO to a network setting. In line with Narver and Slater (1990), the concept of Market Orientation of Networks (MONW) is developed. This study indicates how MONW relates to the resource-based view (RBV) of the firm and the industrial organization (IO) view in explaining SCA. It is argued that MONW has direct and indirect effects on SCA. More precisely, the antecedent effect of MONW to resources and industry structure is considered.

Routing and dimensioning of 3G multi-service networks

Mémoire numérisé par la Direction des bibliothèques de l'Université de Montréal.

Routing and dimensioning of 3G multi-service networks

Mémoire numérisé par la Direction des bibliothèques de l'Université de Montréal.

Evaluating the use of mobile collaborative augmented reality within field service networks: the case of Océ Italia – Canon Group

The adoption of Augmented Reality (AR) technologies can make the provision of field services to industrial equipment more effective. In these situations, the cost of deploying skilled technicians in geographically dispersed locations must be accurately traded off with the risks of not respecting the service level agreements with the customers. This paper, through the case study of a leading OEM in the production printing industry, presents the challenges that have to be faced in order to favour the adoption of a particular kind of AR named Mobile Collaborative Augmented Reality (MCAR). In particular, this study uses both qualitative and quantitative research. Firstly, a demonstration to show how MCAR can support field service was settled in order to achieve information about the use experience of the people involved. Then, the entire field force of Océ Italia – Canon Group was surveyed in order to investigate quantitatively the technicians’ perceptions about the usefulness and ease of use of MCAR, as well as their intentions to use this technology.

An integration bridge for heterogeneous e-service environments

Dissertação para obtenção do Grau de Mestre em Engenharia Electrotécnica e de Computadores

Unmet Needs SFY 2004 Final Report, February 2005

Despite the successes of the Senior Living Program and other efforts of the Iowa Aging Network, there continue to be documented unmet needs throughout the state, in part because of general fund budget reductions. These are needs identified for elderly Iowans that the community service networks are unable to meet. The sources for this data are interdisciplinary teams with the Case Management Program for the Frail Elderly (CMPFE) and service providers under contract with the Area Agencies on Aging.

Unmet Needs SFY 2005 Final Report Version 2 10/26/2005

Despite the successes of the Senior Living Program and other efforts of the Iowa Aging Network, there continue to be documented unmet needs throughout the state, in part because of general fund budget reductions. These are needs identified for elderly Iowans that the community service networks are unable to meet. The sources for this data are interdisciplinary teams with the Case Management Program for the Frail Elderly (CMPFE) and service providers under contract with the Area Agencies on Aging.

Unmet Needs SFY 2006 Final Report, October 2006

Despite the successes of the Senior Living Program and other efforts of the Iowa Aging Network, there continue to be documented unmet needs throughout the state, in part because of general fund budget reductions. These are needs identified for elderly Iowans that the community service networks are unable to meet. The sources for this data are interdisciplinary teams with the Case Management Program for the Frail Elderly (CMPFE) and service providers under contract with the Area Agencies on Aging.

Unmet Needs SFY 2007 Final Report, October 2007

Despite the successes of the Senior Living Program and other efforts of the Iowa Aging Network, there continue to be documented unmet needs throughout the state, in part because of general fund budget reductions. These are needs identified for elderly Iowans that the community service networks are unable to meet. The sources for this data are interdisciplinary teams with the Case Management Program for the Frail Elderly (CMPFE) and service providers under contract with the Area Agencies on Aging.

Unmet Needs Report, July 2006-June 2007

Despite the successes of the Senior Living Program and other efforts of the Iowa Aging Network, there continue to be documented unmet needs throughout the state, in part because of general fund budget reductions. These are needs identified for elderly Iowans that the community service networks are unable to meet. The sources for this data are interdisciplinary teams with the Case Management Program for the Frail Elderly (CMPFE) and service providers under contract with the Area Agencies on Aging. June 2007 Unmet Needs Report May 2007 Unmet Needs Report April 2007 Unmet Needs Report March 2007 Unmet Needs Report February 2007 Unmet Needs Report January 2007 Unmet Needs Report December 2006 Unmet Needs Report November 2006 Unmet Needs Report October 2006 Unmet Needs Report September 2006 Unmet Needs Report August 2006 Unmet Needs Report July 2006 Unmet Needs Report

Probabilistic maximal covering location-allocation models with constrained waiting time or queue length for congested systems

When dealing with the design of service networks, such as healthand EMS services, banking or distributed ticket selling services, thelocation of service centers has a strong influence on the congestion ateach of them, and consequently, on the quality of service. In this paper,several models are presented to consider service congestion. The firstmodel addresses the issue of the location of the least number of single--servercenters such that all the population is served within a standard distance,and nobody stands in line for a time longer than a given time--limit, or withmore than a predetermined number of other clients. We then formulateseveral maximal coverage models, with one or more servers per service center.A new heuristic is developed to solve the models and tested in a 30--nodesnetwork.

Kunnossapitopalveluiden arvopohjaisen elinkaarimallin kehittäminen

Tutkimuksen päätavoitteena on luoda yleispätevä elinkaarimalli, jota voidaan hyö-dyntää laitetason kunnossapitoon liittyvissä päätöksentekotilanteissa eri teollisuu-denaloilla. Elinkaarimalliin yhdistettiin arvoajattelu, jonka pohjalta mallin käyttäjät voivat valita ja painottaa omien näkemyksiensä mukaan arvoa luovat elementit sekä nähdä muille verkostojäsenille arvoa lisäävät tekijät. Aiemmissa elinkaarimalleissa on keskitytty pääasiassa yhteen tarkastelunäkökulmaan, joten verkostotason työkalulle on selkeä tarve. Myöskään arvoajattelua ei ole aiemmin yhdistetty elinkaarilaskentaa soveltaviin malleihin. Työn osalta käytettiin konstruktiivista tutkimusotetta. Elinkaarimallia kehitettiin ja testattiin kaivosteollisuuden yritysverkostoon kuuluvien kahden case-tapauksen avulla. Tutkimuksen teoreettinen osa pohjautui työn oleellisempiin osa-alueisiin, kuten kunnossapitoon, arvoelementteihin ja elinkaarilaskentaan. Työn empiirisessä osiossa hyödynnettiin verkostoon kuuluvien yritysedustajien haastatteluita sekä yritysten tietojärjestelmästä saatuja tietoja. Arvoelementtien muodostuksessa käy-tettiin hyväksi myös muiden teollisuusyritysten ajatuksia ja näkökulmia. Työn merkittävin tulos on ensimmäisen version kehittäminen arvopohjaisesta elinkaarimallista. Elinkaarimalli antaa tuloksina jokaisen verkostojäsenen osalta laitteen kunnossapidon kustannukset ja tuotot vuositasolla sekä kumulatiivisesti koko elinkaaren ajalta niin reaali- kuin nykyarvonakin. Mallin tuloksena saadaan myös yhteistyön myötä kasvaneen lisäarvon suuruus ja jakautuminen verkoston toimijoiden välillä heidän valitsemiensa arvoelementtien mukaisesti. Näin ollen mallia voidaan käyttää tulevaisuuden ennustamisen lisäksi menneiden kustannusten ja tuottojen seurantamallina. Kokonaisuudessaan arvopohjaisen elinkaarimallin tuloksia voidaan hyödyntää laitetason kunnossapitoon liittyvissä sopimusneuvotte-luissa niin arvoa luovien elementtien kuin kustannus- ja tuottotekijöidenkin osalta. Kokonaisuudessaan arvoajattelun yhdistäminen ja hyödyntäminen elinkaarilas-kennassa on vielä alkuvaiheessa, joten kyseinen osa-alue onkin varsin järkevä jat-kotutkimuskohde. Avoimen ja tiiviin yritysyhteistyön kautta saadaan arvopohjai-sesta elinkaarimallista jatkokehitettyä erittäin hyödyllinen työkalu yritysverkosto-jen käytettäväksi. Kiristyvässä kilpailussa verkoston kokonaisarvon kasvu ja ja-kautuminen ovat tulevaisuudessa erittäin keskeisiä aihealueita, joten tämäntyylisten verkostotyökalujen hyödyntäminen nostanee ehdottomasti suosiotaan.

L'autisme, une autre intelligence: nouveauté ou recul?

Dans ce texte, nous soumettons à examen la conception de l'autisme avancée par Laurent Mottron dans son ouvrage L'autisme : une autre intelligence (Mottron, 2004). Le texte comprend quatre parties. Dans la première partie, nous présentons le cadre paradigmatique de l'auteur en matière de troubles envahissants et l'emphase mise sur une catégorie qu'il tient pour majoritaire bien que négligée dans la littérature scientifique et dans les réseaux de services : les troubles envahissants du développement sans déficienceintellectuelle (TEDSDI). Il assimile ce groupe à un nouvel autisme dominant. Dans la deuxième partie, nous montronsque souscrire à l'idée de l'autisme comme une autre forme d'intelligence ne permet pas une conceptualisation adéquate des capacités ni des déficits des personnes concernées. La troisième partie, aborde le problème du traitement de l'autisme. À l'encontre des propos de Mottron, nous défendons la pertinence de traiter l'autisme, notamment par I'intervention comportementale intensive (lCI) et l'analyse appliquée du comportement et jugeons sa position anachronique. D'autre part, la prépondérance et quasiexclusivité qu'il accorde à TEACCH comme réponse sociopsycho-pédagogique apparaît injustifiée. La quatrième partie constitue une critique de l'analyse des émotions chez les personnes autistes que fait l'auteur à partir d'écrits autobiographiques, un retour vers l'introspection comme méthode de recherche. En conclusion, nous déplorons le ton général du propos, trop dialectique, notamment dans sa dichotomisation entre autistes et non autistes. Le militantisme de Mottron pour les « autistes » sans déficience intellectuelle déçoit, de même que le débordement idéologique de sa théorie en faveur de la reconnaissance d'une culture autistique.

Desempeño de las RISS en relación al acceso, coordinación y calidad de la atención en cáncer de mama y diabetes mellitus tipo 2 en Colombia

El objetivo de este capítulo es mostrar los resultados de investigación del desempeño de las redes de servicios de salud frente a diferentes dimensiones relacionadas al acceso, coordinación y calidad de la atención en dos enfermedades crónicas como es el cáncer de mama y la diabetes en Colombia, importantes patologías por su incidencia e impacto así como por la necesidad de la mecanismos efectivos de coordinación para la adecuada atención de los usuarios del sistema de salud. Por tanto, se realiza el análisis del desempeño de dos redes de servicios de salud en la atención de usuarias con diagnostico confirmado de cáncer de mama, vinculadas unas a redes pertenecientes al régimen contributivo y otras al régimen subsidiado. Redes que también fueron consideradas para el análisis del desempeño en la atención de usuarios con diagnostico confirmado de diabetes, en el que de manera adicional participó otra red perteneciente al régimen subsidiado con área de operación en el municipio de Soacha, puesto que las dos anteriores tiene influencia en la ciudad de Bogotá. La fuente primaria de los datos fue la historia clínica y éstos fueron extraídos de acuerdo a ciertos indicadores seleccionados por el equipo investigador a través de un previo proceso de validación y a partir de su importancia para evidenciar el desempeño de las redes de servicios de salud en las dimensiones enunciadas anteriormente. Se muestran los resultados del estudio, a partir de los cuales se propone una breve discusión y conclusiones.