Relevância de dois fatores na percepção de qualidade em SACs

Este artigo defende a hipótese de que a qualidade percebida pelo consumidor no serviço prestado pelos Serviços de Atendimento ao Consumidor (SACs) no atendimento telefônico de reclamações é mais influenciada pela percepção da qualidade do atendimento do que pela resolução do problema que gerou a reclamação. O trabalho apresenta uma análise teórica dos processos que levam o consumidor à reclamação e os resultados de uma pesquisa de campo realizada para testar a hipótese proposta em uma empresa de grande porte do setor eletroeletrônico com operações no Brasil.

Two Gestational Sacs, Two Locations - Heterotopic Pregnancy - Case Report

Introduction: Heterotopic pregnancy (HP) is defined as two gestational sacs simultaneously present in two different locations, being the uterus and the fallopian tubes the more common. Sporadic HP is a very rare condition (1:30,000 pregnancies). With the use of medically assisted reproduction the prevalence is significantly higher(1:7,000). Considering spontaneous pregnancy, HP is associated with risk factors, being prior inflammatory pelvic disease the most common. The clinical presentation is similar to that of ectopic pregnancy or spontaneous miscarriage although it is usually a more late diagnosis. Case report: 25 year-old pregnant woman, OI 0000, previously healthy; admitted at the Emergency Department (ED) with acute pelvic pain mainly at the right iliac fossa and moderate vaginal bleeding confirmed by speculum examination. She was hemodynamically stable and the bimanual palpation was painful; no prior medically assisted reproduction technique had been performed. The haemoglobin value was within normal range and the serum β-hCG was 2,763mUI/mL. The ultrasonography at the ED showed an in uterus gestational sac and another one inside the right fallopian tube; in both gestational sacs cardiac activity was absent. HP diagnosis was then established and the patient was admitted at the Obstetrics Ward for surveillance and ultrasonographic/laboratorial reassessment; complete miscarriage of the uterine pregnancy occurred but methotrexate was necessary for the treatment of persistent tubarian pregnancy. Conclusion: When evaluating a pregnant woman with pelvic pain and vaginal bleeding one should always be aware of several differential diagnosis amongst which HP should be considered. If the patient has in uterus viable pregnancy the treatment of the ectopic concomitant gestational sac should be as conservative as possible; methotrexate should not be used in that situation as it leads to uterine pregnancy miscarriage in about one third of the patients.

Adaptaci??n espa??ola de la Escala Multiaxial de Afrontamiento Estrat??gico (SACS) de Hobfoll

Resumen tomado de la publicaci??n

Sacs de gemecs. 'Sacos de sonidos'.

Aplicación para tablilla sensible sobre Windows que requier también tarjeta de sonido. Dirigida al alumnado de Educación infantil y Especial trabaja sobre la discriminación auditiva, las onomatopeyas y la percepción a través de la ilustración auditiva de cuentos y narraciones. Todo mediante dos láminas, una de animales y la onomatopeya que los sustituye, otra genérica con diversidad de sonidos. Al pulsar la tablilla suena el 'ruido' en el ordenador.

Measuring root traits in barley (Hordeum vulgare ssp vulgare and ssp spontaneum) seedlings using gel chambers, soil sacs and X-ray microtomography

Root characteristics of seedlings of five different barley genotypes were analysed in 2D using gel chambers, and in 3D using soil sacs that were destructively harvested and pots of soil that were assessed non-invasively using X-ray microtomography. After 5 days, Chime produced the greatest number of root axes (similar to 6) and Mehola significantly less (similar to 4) in all growing methods. Total root length was longest in GSH01915 and shortest in Mehola for all methods, but both total length and average root diameter were significantly larger for plants grown in gel chambers than those grown in soil. The ranking of particular growth traits (root number, root angular spread) of plants grown in gel plates, soil sacs and X-ray pots was similar, but plants grown in the gel chambers had a different order of ranking for root length to the soil-grown plants. Analysis of angles in soil-grown plants showed that Tadmore had the most even spread of individual roots and Chime had a propensity for non-uniform distribution and root clumping. The roots of Mehola were less well spread than the barley cultivars supporting the suggestion that wild and landrace barleys tend to have a narrower angular spread than modern cultivars. The three dimensional analysis of root systems carried out in this study provides insights into the limitations of screening methods for root traits and useful data for modelling root architecture.

Strategies for Communicating the Value of AACSB and SACS Accreditation

As institutions expand their distance education programs, administrators must formalize faculty workload expectations for the instruction of online and hybrid courses. This brief reviews faculty workload policies for both face-to-face and distance education courses at six mid-sized master’s institutions. Corresponding workload policies for service and research requirements are also examined. Enrollment capacities for online courses, as well as compensation for the instruction of online courses, are also discussed.

Mantispa minuta Fabricius (Neuroptera : Mantispidae) on egg sacs of the orb-weaver spider Parawixia bistriata (Araneidae) in forests of Eucalyptus grandis in Brazil

This is the first report of the interaction between the two entomophagous agents Mantispa minuta Fabricius (Mantispidae) and Parawixia bistriata Rengger, an orb-weaver spider (Araneidae). From egg sacs kept in the laboratory we observed the emergence of adult neuropterans followed by the emergence of a high number of spiderlings. This association illustrates the interactions among the invertebrate predators coexisting in Eucalyptus plantations managed without chemical treatment, in the State of São Paulo, Brazil.

(Supplement Table 1) Individual measurements of prosome length, dry weight and lipid sacs (length, width, area) in arctic calanoid copepods

We present an accurate, fast, simple and non-destructive photographic method to estimate wax ester and lipid content in single individuals of the calanoid copepod genus Calanus and test this method against gas-chromatographic lipid measurements.

Treaty between the United States of America and the Sacs and Foxes of Missouri and the Iowa tribe. Concluded March 6, 1861. Ratification advised, with amendment, by Senate, Feburary 6, 1863. Amendment accepted March 4, 1863. Proclaimed March 26, 1863.

Mode of access: Internet.