Conflict resolution strategies : influence of organizational and professional commitment nurses

Introduction: The changes in the health area and the set of structural changes in the nursing profession and career interfere in the dynamics and stability of the future of the nurses. Objectives: To study the influence of organizational and professional commitment of the nurses in the strategies of conflict resolution. Methods: This is a quantitative, transversal and non-experimental research, following a descriptive-correlational way. Data were obtained by applying a questionnaire to nurses that work on different types of Primary Health Care Units. As measuring instruments we used three scales that grouped a total of nine subscales used to evaluate: the organizational commitment, the professional commitment and the strategies of conflict resolution. Results: The majority of nurses present moderate scores of organizational and Professional commitment with higher affective commitment to the normative commitment or instrumental commitment and feel that nursing is an interesting and challenging profession, but personal and social perception of nursing relevance is moderately weak. Nurses adopt the domination conflict resolution strategies and accommodation over the head and less integrative strategies and commitment. With subordinates more nurses adopt the avoidance strategy. When the conflictual situation arises with colleagues more endow the integrative strategies and commitment and less domination strategy. The organizational and professional commitment is significantly associated with some solving strategies conflict adopted by nurses as the conflictual situation arises with the boss, with subordinates or colleagues. Some dimensions of organizational commitment and professional foretell to significantly shape the adoption of conflict resolution strategy adopted.

Conflict resolution in overlapping information fields for context-based activity design

Norms are a set of rules that govern the behaviour of human agent, and how human agent behaves in response to the given certain conditions. This paper investigates the overlapping of information fields (set of shared norms) in the Context State Transition Model, and how these overlapping fields may affect the choices and actions of human agent. This paper also includes discussion on the implementation of new conflict resolution strategies based on the situation specification. The reasoning about conflicting norms in multiple information fields is discussed in detail.)

The conflict resolution behaviors of occupational therapy students as a function of the personality types, demographic characteristics and contextual factors

Interpersonal conflicts have the potential for detrimental consequences if not managed successfully. Understanding the factors that contribute to conflict resolution has implications for interpersonal relationships and the workplace. Researchers have suggested that personality plays an important and predictable role in conflict resolution behaviors (Chanin & Schneer, 1984; Kilmann & Thomas, 1975; Mills, Robey & Smith, 1985). However, other investigators have contended that contextual factors are important contributors in triggering the behavioral responses (Shoda & Mischel, 2000; Mischel & Shoda, 1995). The purpose of this study was to investigate the relationships among personality types, demographic characteristics and contextual factors on the conflict resolution behaviors reported by graduate occupational therapy students (n = 125). ^ The study design was correlational. The Myers Briggs Type Indicator (MBTI) and the Thomas-Kilmann (MODE) Instrument were used to establish the personality types and the context independent conflict resolution behaviors respectively. The effects of contextual factors of task vs. relationship and power were measured with the Conflict Case Scenarios Questionnaire (CCSQ). One-way ANOVA and linear regression procedures were used to test the relationships between personality types and demographic characteristics with the context independent conflict behaviors. Chi-Square procedures of the personality types by contextual conditions ascertained the effects of contexts in modifying the resolution modes. Descriptive statistics established a profile of the sample. ^ The results of the hypotheses tests revealed significant relationships between the personality types of feeling-thinking and sensing-intuition with the conflict resolution behaviors. The contextual attributes of task vs. relationship orientation and of peer vs. supervisor relationships were shown to modify the conflict behaviors. Furthermore, demographic characteristics of age, gender, GPA and educational background were shown to have an effect on the conflict resolution behaviors. The knowledge gained has implications for students' training, specifically understanding their styles and use of effective conflict resolution strategies. It also contributes to the knowledge on management approaches and interpersonal competencies and how this might facilitate the students' transition to the clinical role. ^

A formação em mediação de conflitos no desenvolvimento profissional dos assistentes operacionais, em escola pública do 1º ciclo do ensino básico

O objetivo da pesquisa pretende verificar se há um contributo da formação em mediação no desenvolvimento de conhecimentos nessa área e na mudança de atitude nos Assistentes Operacionais (AO), face à resolução de conflitos entre alunos. Os recreios das escolas do 1.º Ciclo do Ensino Básico (1.ºCEB) são os locais onde ocorre a quase totalidade dos conflitos entre alunos (Fernández, 2007; Oliveira, 2007; Rosa, 2007). Esses recreios são supervisionados pelos AO, os quais devem ter formação específica em estratégias de resolução de conflitos. A mediação é apontada como a melhor estratégia na abordagem dos conflitos escolares, perspetivando melhoria na convivência escolar e na construção de um clima escolar positivo, propício à eficácia da educação. A estratégia de pesquisa baseia-se num estudo de intervenção com uma amostra de conveniência, simultaneamente qualitativo e quantitativo. Os dados foram recolhidos por questionário, por levantamento dos conhecimentos anteriores e posteriores à formação e por entrevistas aos participantes. No estudo participaram sete AO. Os resultados revelaram que os AO desenvolveram conhecimentos sobre mediação e percecionaram em si mesmos mudanças de atitude face à resolução de conflitos entre alunos. Os resultados ainda revelaram que os AO se sentem desvalorizados no meio escolar, mas motivados na interação com os alunos. Concluiu-se que a formação em mediação de conflitos oferece um contributo significativo no desenvolvimento de conhecimentos sobre mediação e facilita uma mudança de atitude na resolução de conflitos entre alunos. Concluiu-se também que os AO estão conscientes do seu papel educativo e que têm sugestões pertinentes de melhoria.ABSTRAT This research intends to evaluate whether training in mediation contributes for the development of knowledge in this area, and for changes in attitude, when Operational Assistants (OAs) sort out conflicts between students. The playgrounds of the schools of the 1st Cycle of Basic Education (1stCEB) are the places where almost the conflicts between students happen. These playgrounds are supervised by OAs, which must have specific training in conflict resolution strategies. Mediation is considered the best strategy for addressing students’ conflicts in order to improve school coexistence and positive climate, conducive to the effectiveness of education. The research strategy is based on an intervention study with a convenience sample, both qualitative and quantitative. Data was collected by questionnaire, assessment of knowledge before and after training and final interviews. The participants were 7 OAs. The results revealed the development of knowledge about mediation, who perceives themselves as changing attitudes towards conflicts resolution between students. The results also revealed that the OAs feel devalued, but motivated when interacting to students. Training in conflict mediation offers a significant contribution in the development of knowledge about mediation and facilitates a change of attitude in sorting out conflicts between students. It was also concluded that the OAs are aware of their educational role and have relevant suggestions for improvement.

O papel das crianças e do educador na gestão de conflitos interpessoais

Relatório da Prática Profissional Supervisionada Mestrado em Educação Pré-Escolar

Desenvolvendo a comunicação matemática

Relatório de Estágio apresentado à Escola Superior de Educação de Lisboa para obtenção de grau de mestre em Ensino do 1º e 2º ciclo do Ensino Básico

Entre a oposição e a negociação : Um projeto de investigação-ação sobre o papel do adulto na prevenção e mediação de conflitos entre pares na infância

Esta investigação surgiu da identificação de dificuldades ao nível da interação e gestão de conflitos entre pares, que a investigadora teve a oportunidade de observar no grupo de crianças com quem desenvolvia a sua prática educativa. Este estudo tem como objetivo compreender de que forma a transformação da praxis do educador influencia os processos de prevenção e a mediação dos conflitos entre pares no jardim-de-infância. Tendo em conta as formas e as características das relações entre pares na infância bem como o desenvolvimento moral das crianças em idade préescolar, a investigadora levou a cabo um projeto de investigação-ação com um grupo de vinte e quatro crianças de cinco anos. Ao longo do projeto, a investigadora procurou conhecer e experimentar estratégias de prevenção e mediação de conflitos interpares, monitorizando esse processo através da reflexão sobre a ação, assim como compreender os efeitos dessa experimentação no desenvolvimento profissional e na aprendizagem das crianças. Os processos do projeto são apresentados através de uma descrição densa dos eixos centrais da ação: construção do quadro de regras, organização do tempo e do grupo, organização do espaço e dos materiais, experimentação de instrumentos de pilotagem, reunião de grande grupo e estratégias de resolução de conflitos. Os dados apresentados resultam da interpretação das categorias emergentes da análise das entrevistas e das notas de campo. Através dessa interpretação, foi possível constatar os efeitos positivos do projeto, não apenas ao nível das competências de escuta e de negociação das crianças, mas também para a prática profissional da investigadora, que desenvolveu competências de reflexão e de autossupervisão.

Resolução da ambivalência em terapia narrativa

Dissertação de mestrado integrado em Psicologia

Development of a New Welding Product Quality Control and Management System Model for China

The Chinese welding industry is growing every year due to rapid development of the Chinese economy. Increasingly, companies around the world are looking to use Chinese enterprises as their cooperation partners. However, the Chinese welding industry also has its weaknesses, such as relatively low quality and weak management. A modern, advanced welding management system appropriate for local socio-economic conditions is required to enable Chinese enterprises to enhance further their business development. The thesis researches the design and implementation of a new welding quality management system for China. This new system is called ‗welding production quality control management model in China‘ (WQMC). Constructed on the basis of analysis of a survey and in-company interviews, the welding management system comprises the following different elements and perspectives: a ‗Localized congenital existing problem resolution strategies‘ (LCEPRS) database, a ‗human factor designed training system‘ (HFDT) training strategy, the theory of modular design, ISO 3834 requirements, total welding management (TWM), and lean manufacturing (LEAN) theory. The methods used in the research are literature review, questionnaires, interviews, and the author‘s model design experiences and observations, i.e. the approach is primarily qualitative and phenomenological. The thesis describes the design and implementation of a HFDT strategy in Chinese welding companies. Such training is an effective way to increase employees‘ awareness of quality and issues associated with quality assurance. The study identified widely existing problems in the Chinese welding industry and constructed a LCEPRS database that can be used in efforts to mitigate and avoid common problems. The work uses the theory of modular design, TWM and LEAN as tools for the implementation of the WQMC system.

Application of thermal ion-molecule reactions in tackling spectroscopic inferences in inductively coupled plasma mass spectrometry

Part I: Ultra-trace determination of vanadium in lake sediments: a performance comparison using O2, N20, and NH3 as reaction gases in ICP-DRC-MS Thermal ion-molecule reactions, targeting removal of specific spectroscopic interference problems, have become a powerful tool for method development in quadrupole based inductively coupled plasma mass spectrometry (ICP-MS) applications. A study was conducted to develop an accurate method for the determination of vanadium in lake sediment samples by ICP-MS, coupled with a dynamic reaction cell (DRC), using two differenvchemical resolution strategies: a) direct removal of interfering C10+ and b) vanadium oxidation to VO+. The performance of three reaction gases that are suitable for handling vanadium interference in the dynamic reaction cell was systematically studied and evaluated: ammonia for C10+ removal and oxygen and nitrous oxide for oxidation. Although it was able to produce comparable results for vanadium to those using oxygen and nitrous oxide, NH3 did not completely eliminate a matrix effect, caused by the presence of chloride, and required large scale dilutions (and a concomitant increase in variance) when the sample and/or the digestion medium contained large amounts of chloride. Among the three candidate reaction gases at their optimized Eonditions, creation of VO+ with oxygen gas delivered the best analyte sensitivity and the lowest detection limit (2.7 ng L-1). Vanadium results obtained from fourteen lake sediment samples and a certified reference material (CRM031-040-1), using two different analytelinterference separation strategies, suggested that the vanadium mono-oxidation offers advantageous performance over the conventional method using NH3 for ultra-trace vanadium determination by ICP-DRC-MS and can be readily employed in relevant environmental chemistry applications that deal with ultra-trace contaminants.Part II: Validation of a modified oxidation approach for the quantification of total arsenic and selenium in complex environmental matrices Spectroscopic interference problems of arsenic and selenium in ICP-MS practices were investigated in detail. Preliminary literature review suggested that oxygen could serve as an effective candidate reaction gas for analysis of the two elements in dynamic reaction cell coupled ICP-MS. An accurate method was developed for the determination of As and Se in complex environmental samples, based on a series of modifications on an oxidation approach for As and Se previously reported. Rhodium was used as internal standard in this study to help minimize non-spectral interferences such as instrumental drift. Using an oxygen gas flow slightly higher than 0.5 mL min-I, arsenic is converted to 75 AS160+ ion in an efficient manner whereas a potentially interfering ion, 91Zr+, is completely removed. Instead of using the most abundant Se isotope, 80Se, selenium was determined by a second most abundant isotope, 78Se, in the form of 78Se160. Upon careful selection of oxygen gas flow rate and optimization ofRPq value, previous isobaric threats caused by Zr and Mo were reduced to background levels whereas another potential atomic isobar, 96Ru+, became completely harmless to the new selenium analyte. The new method underwent a strict validation procedure where the recovery of a suitable certified reference material was examined and the obtained sample data were compared with those produced by a credible external laboratory who analyzed the same set of samples using a standardized HG-ICP-AES method. The validation results were satisfactory. The resultant limits of detection for arsenic and selenium were 5 ng L-1 and 60 ng L-1, respectively.

Emotional Intelligence As A Determinant Of Conflict Style Adoption Of Managers: A Theoretical Perspective

Successful management is dependent heavily on the manager’s ability to handle conflict effectively. The workforce has been increasingly becoming diversified vis-à-vis the gender, culture and ethnicity. The present work environment has in itself contributed to sowing seeds of conflict with greater diversity, hostility, complexity and newer business competencies in the work context.The classic study of Mintzberg’s Managerial roles approach (1973) also says that a manager has to spend sufficient time and energy in solving conflict as he has to take roles as a negotiator, and dispute handler. An understanding of the conflict and role that it plays in influencing employee behavior constructively or destructively is immense. Therefore conflict when left unmanaged can lead to diminished cohesiveness amongst employees, productivity and reduced organizational fitness. To manage conflict effective conflict resolution strategies that have constructive outcomes is called for. Conflict resolution style theorists opine that collaborative or integrative style, where there is high concern for task and people is considered to give positive individual and organizational outcomes, while the withdrawing /avoidance style and forcing / dominating style are considered to be ineffective in managing conflict. Though managers have typical preferences in the styles followed it need not necessarily be the typical response as it depends on the context, power relationships, emotions etc. The adoption of conflict styles of managers however is dependent on variables like gender orientation, cultural values, personality orientation, underlying relationships – public/private. The paper attempts to draw the importance of managing conflicts at workplace positively and the need for effective conflict resolution strategies. The conflict style adopted and the variables that affect the adoption of each style are discussed and possible interventions at the workplace are suggested

Estratégias de resolução de conflitos em adolescentes angolanos e portugueses

Pretendemos estudar situações de conflito interpessoal e sócio-moral e comparar as estratégias de resolução que são escolhidas por adolescentes de contextos culturais diferentes. Participaram no estudo 89 adolescentes, 44 portugueses e 45 angolanos, com idades compreendidas entre os 14 e os 16 anos, distribuídos de forma equivalente pelos dois géneros. Foram construídos quatro dilemas que configuram situações de conflito interpessoal e moral habituais entre adolescentes (humilhação, inveja, rivalidade entre grupos e traição amorosa) e foram utilizadas quatro medidas, atribuição de comportamento e de emoção, perceção de ganhos e antecipação de custos. Os resultados revelaram que a escolha de estratégias de resolução de conflitos interpessoais (agressão física, agressão verbal, indiferença, negociação e outras) é insensível ao género, mas varia inter-medidas nas histórias de inveja e de traição, varia com o conteúdo sócio-moral das situações, sobretudo entre a história de traição amorosa e as outras histórias, e varia inter-culturas também para a história de traição, onde se verificam diferenças estatísticas nas três medidas. Os resultados mostram ainda que os adolescentes têm dificuldade em antecipar os custos associados às estratégias de resolução de conflitos interpessoais, pois optam maioritariamente por não responder a esta questão.

Context-based interaction design for smart homes

This paper presents the notion of Context-based Activity Design (CoBAD) that represents context with its dynamic changes and normative activities in an interactive system design. The development of CoBAD requires an appropriate context ontology model and inference mechanisms. The incorporation of norms and information field theory into Context State Transition Model, and the implementation of new conflict resolution strategies based on the specific situation are discussed. A demonstration of CoBAD using a human agent scenario in a smart home is also presented. Finally, a method of treating conflicting norms in multiple information fields is proposed.

As ambiguidades linguísticas no inglês e a tradução automática inglês-português: um estudo exploratório

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

O aprendizado de regras matemáticas: uma pesquisa de inspiração wittgensteiniana com crianças da 4ª série no estudo da divisão

Neste trabalho, investigamos o aprendizado de regras matemáticas no contexto da sala de aula, com ênfase, principalmente, nas discussões sobre a linguagem. Nosso objetivo principal foi pesquisar as dificuldades de ordem lingüística, enfrentadas pelos alunos no decurso do aprendizado das regras matemáticas, em especial, o conceito/algoritmo da divisão. Para tanto, discutimos, entre outras coisas, o tema “seguir regras”, proposto pelo filósofo austríaco Ludwig Wittgenstein em sua obra Investigações Filosóficas. Nosso trabalho e nossas análises foram fundamentadas, principalmente, na filosofia deste autor, que discute, entre outros temas, a linguagem e sua significação e os fundamentos da matemática, bem como nas reflexões do filósofo Gilles-Gaston Granger que analisa as linguagens formais. Realizamos uma pesquisa de campo que foi desenvolvida na Escola de Aplicação da Universidade Federal do Pará, em uma turma da quarta série do ensino fundamental. As aulas ministradas pela professora da turma foram observadas e, posteriormente, foi solicitado aos alunos que resolvessem problemas de divisão verbais e não-verbais, seguido de uma breve entrevista, na qual indagamos, entre outras questões, como os alunos resolveram os problemas envolvendo a divisão. Em nossas análises destacamos algumas dificuldades dos alunos, percebidas nas observações e em seus registros escritos ou orais: alguns alunos, em suas estratégias de resolução, inventam novas “regras matemáticas”. Há ainda aqueles que “confundem” os contextos na resolução de problemas matemáticos verbais, bem como a dificuldade de compreensão de problemas que trazem informações implícitas.