University library virtual reference services : best practices and continuous improvement

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and identifies some best practices for university library VR services relating to chat and email service, collaborative service provision, services staffing, and staff training. Further studies are required to more completely identify best practices for the complete range of VR services.

Reference service policies in ARL libraries /

"August 1994."

A new guide to reference services in the National Highway Traffic Safety Administration.

Mode of access: Internet.

The use of computers in literature searching and related reference activities in libraries : papers presented at the 1975 Clinic on Library Applications of Data Processing, April 27-30, 1975 /

Includes bibliographical references.

Libraries and neighborhood information centers; papers presented at an institute conducted by the University of Illinois Graduate School of Library Science, October 24-27, 1971.

Bibliography: p. 138-140.

Basic reference books;

Mode of access: Internet.

Reference work; a text-book for librarians and students of library work,

Mode of access: Internet.

Basic reference books; an introduction to the evaluation, study, and use of reference materials, with special emphasis on some 200 titles,

Planographed.

The growth of reference service in the United States from 1876-1893.

Photocopy.

Full circle : ninety years of service in the Main Reading Room /

Includes bibliographical references (p. 61-64).

Managing electronic resources /

"August 2004."

Libraries Transforming Communities: The Value in an Academic Library Community at Lincoln University

Inman E. Page Library is coined as an, “Information Mall.” It houses special collections, archives, general reference services, computers, artistic programming, technological resources and space for different types of events. It is a modern academic library in the 21st century that was built on a legacy of scholarly opportunities for Lincoln University students, faculty, and our community in Jefferson City, MO and surrounding cities. The value that needs to be placed on this library is that it is an institution within an institution and should be given top priority as it pertains to continued funding, faculty support, and a place of higher learning that has a library etiquette. As well as, students need to understand the importance of how a library will affect their academic careers.

Find it yourself! A brief course in the use of books and libraries under the contract system,

Mode of access: Internet.