Conflitos no sul do Brasil e queixa pública contra Alvarenga Peixoto (São João del-Rei, Minas Gerais, 1776-1780)

The objective of this article is to analyze the accounts rendered of the provisions bought by the magistrate Inácio José de Alvarenga Peixoto to serve the soldiers of Minas Gerais state sent to fight in the war against the Spaniards in the south of Brazil.

Health complaint commissions in Australia : time for a national approach to data collection

Health complaint statistics are important for identifying problems and bringing about improvements to health care provided by health service providers and to the wider health care system. This paper overviews complaints handling by the eight Australian state and territory health complaint entities, based on an analysis of data from their annual reports. The analysis shows considerable variation between jurisdictions in the ways complaint data are defined, collected and recorded. Complaints from the public are an important accountability mechanism and open a window on service quality. The lack of a national approach leads to fragmentation of complaint data and a lost opportunity to use national data to assist policy development and identify the main areas causing consumers to complain. We need a national approach to complaints data collection in order to better respond to patients’ concerns.

Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour

The purpose of this research is to extend an understanding of how Black and White South African consumers' causal attributions for major household appliance performance failures impact on their anger and subsequent complaint behaviour. A survey was administered to Black and White South African consumers who were dissatisfied with the performance of a major household appliance item. Respondents resided in a major metropolitan area. The findings showed that, compared to Whites, the Black South Africans felt a low but significantly higher external locus of causality and lower control, and experienced a higher level of anger regarding product failure. The level of anger determined the decision to take complaint action, but racial group determined the type of action taken. Blacks complained more actively to retailers and engaged more in private complaint action than Whites. These findings may show that Black South Africans are developing a more individualistic orientation as consumers. Therefore, researchers should consider the effect of cultural swapping when researching consumer behaviour in multi-cultural countries. Implications for retailers in terms of complaint handling are indicated.

'To do justice and judgement' : the place of passion in public life

Please consult the paper edition of this thesis to read. It is available on the 5th Floor of the Library at Call Number: Z 9999 P65 F47 2003

Complaint behaviour: a study of the differences between complainants about advertising in Australia and the population at large

Advertising expenditure has risen globally and in Australia there has been a 2.7-fold increase in the last ten years. It is suggested that some advertisements may be “unacceptable”, that is, unfair, misleading, deceptive, offensive, false or socially irresponsible. This research is concerned with consumer behaviour and consumer complaint behaviour specifically in the area of advertising in Australia. The findings indicate that complainants are significantly different from the population at large. This research will afford the regulatory bodies a better understanding of the complaining public as well as educating marketing communications strategists in effectively reaching their target markets.

Consumer complaint channel choice in self-service technology encounters

Consumers’ choice of channel to communicate complaints, following the decision to voice to the organisation, has received very little research attention. This study contributes to filling this gap by exploring the drivers of consumers’ choice of complaint channel in the self-service technology (SST) context. Surprisingly, in this context, consumers have often chosen interpersonal complaint channels over electronic channels, resulting in some of the value of using SSTs being lost for consumers and organisations alike. Preliminary findings indicate that the perceived ease of use, the likelihood of organisational response, the desire for social interaction and the source of the SST-related complaint, might provide some clues as to the organisational strategies that can be used to encourage greater utilisation of technology-based complaint channels.

The perennial problem of police gratuities : public concerns, political optics, and an accountability ethos

Despite the perennial nature of the problem of gratuities in considerations of police ethics, many prior analyses of this issue have rested on anecdotal, piecemeal or hypothetical considerations.. This paper draws on a unique sample of actual complaint cases involving gratuities, providing evidence of a range of public concerns about the problem. Gratuities are analysed and contextualised by reference to the concept of conflict of interest, which draws attention to the potential for the performance of public duty to be tainted in fact or appearance. In either case, public trust in the integrity of the police is damaged, giving rise to "political optics" as a key problem with gratuities.  The paper argues that an accountability ethos must be developed to promote active responsibility and a preparedness to prioritise the public interest in policing.

Tell-Trothes New Yeares gift ... And The passionate Morrice. 1593.--John Lane's Tom Tell-Troths message, and his pens complaint. 1600.--Thomas Powell's Tom of all trades. Or The plaine path-way to preferment ... 1631.--The glasse of Godly loue. (By John Rogers?) 1569.--

"The glasse of Godly loue" forms part of a tract entitled: The school of honest and vertuous lyfe ... by T[homas] P[ritchard] Also a ... discourse, of the worthynesse of honorable wedlocke ... by I[ohn] R[ogers]" It is uncertain who is the author. cf. Forewords.

The Actors' remonstrance, or complaint, for the silencing of their profession, and banishment from their severall playhouses. In which is fully set downe their grievances for their restraint ... As it was presented, in the names and behalfes of all our London comedians ...

Mode of access: Internet.

Report of the proceedings of a committee ... sitting ... from the 28th of October to the 8th of November, 1816 ... to inquire into a complaint made by the chaplain respecting the conduct exercised toward him ... by the resident commissioner ...

Mode of access: Internet.

The complaint of Rosamond.

"For private circulation only."

The complaint; or, Night thoughts.

Mode of access: Internet.

The complaint, or, Night thoughts /

Mode of access: Internet.

A statement of facts and policy pertaining to a complaint by certain poultrymen.

Mode of access: Internet.