An��lisis del proceso de reclamos para clientes de la unidad de Negocio de Sal��n Profesional de Procter & Gamble Latinoam��rica

Las decisiones en el mundo empresarial se basan en el supuesto de la existencia de recursos limitados. Sin importar el tama��o de las compa����as, existen procesos cruciales que no pueden ser ejecutados dadas limitaciones de personal, activos f��sicos, financieros entre otros. Por lo anterior, propuestas como las Teor��a de las Restricciones (Theory of Constraints - TOC) y el Manejo en base a Actividades (Activity-Based Management ��� AMB) se han posicionado como un marco de desarrollo dentro de los procesos administrativos y de producci��n de las compa����as. En el presente proyecto se analizar�� el caso del proceso de reclamos presentados por los clientes en Sal��n Profesional, una de las ��reas de Negocio de la empresa Procter & Gamble, con el objetivo de formular una alternativa financieramente viable para mejorar el nivel de servicio en la resoluci��n de reclamos para los clientes de Sal��n Profesional de Latinoam��rica.

The poetical works of Adelaide A. Procter /

"Reprinted from the latest London edition."

The poems of Adelaide A. Procter.

Mode of access: Internet.

The complete poetical works of Adelaide Anne Procter.

"Cabinet Edition."

The poems of Adelaide A. Procter.

Mode of access: Internet.

The role of technology in the shift towards open innovation: the case of Procter & Gamble

As with all new ideas, the concept of Open Innovation requires extensive empirical investigation, testing and development. This paper analyzes Procter and Gamble's 'Connect and Develop' strategy as a case study of the major organizational and technological changes associated with open innovation. It argues that although some of the organizational changes accompanying open innovation are beginning to be described in the literature, more analysis is warranted into the ways technological changes have facilitated open innovation strategies, particularly related to new product development. Information and communications technologies enable the exchange of distributed sources of information in the open innovation process. The case study shows that furthermore a suite of new technologies for data mining, simulation, prototyping and visual representation, what we call 'innovation technology', help to support open innovation in Procter and Gamble. The paper concludes with a suggested research agenda for furthering understanding of the role played by and consequences of this technology.

Fernando III y el gobierno del reino

Resumen: Los cronistas del siglo XIII se han ocupado principalmente de la actividad pol��tica y militar de Fernando III, dejando en penumbra casi todo lo que se refiere a su labor como gobernante. Sin embargo, los diplomas del monarca han informado sobre su actividad legislativa. De estos asuntos nos ocupamos a partir de la documentaci��n y las referencias cron��sticas, y adem��s de la bibliograf��a m��s reciente, en especial la publicada por E. S. Procter, Julio Gonz��lez, Ana Rodr��guez y algunos estudios publicados en el congreso celebrado en 1998 con motivo del 750 aniversario de la conquista de Sevilla.

Keats, Cornwall and the 'Scent of Strong-Smelling Phrases'

Marggraf Turley, Richard, 'Keats, Cornwall and the 'Scent of Strong-Smelling Phrases,' Romanticism (2006) 12 (2), pp. 102-114 RAE2008

Estimating the magnitude of trastuzumab effects within patient subgroups in the HERA trial.

BACKGROUND: Trastuzumab (Herceptin(R)) improves disease-free survival (DFS) and overall survival for patients with human epidermal growth factor receptor 2 (HER2)-positive early breast cancer. We aimed to assess the magnitude of its clinical benefit for subpopulations defined by nodal and steroid hormone receptor status using data from the Herceptin Adjuvant (HERA) study. PATIENTS AND METHODS: HERA is an international multicenter randomized trial comparing 1 or 2 years of trastuzumab treatment with observation after standard chemotherapy in women with HER2-positive breast cancer. In total, 1703 women randomized to 1-year trastuzumab and 1698 women randomized to observation were included in these analyses. Median follow-up was 23.5 months. The primary endpoint was DFS. RESULTS: The overall hazard ratio (HR) for trastuzumab versus observation was 0.64 [95% confidence interval (CI) 0.54-0.76; P < 0.0001], ranging from 0.46 to 0.82 for subgroups. Estimated improvement in 3-year DFS in subgroups ranged from +11.3% to +0.6%. Patients with the best prognosis (those with node-negative disease and tumors 1.1-2.0 cm) had benefit similar to the overall cohort (HR 0.53, 95% CI 0.26-1.07; 3-year DFS improvement +4.6%, 95% CI -4.0% to 13.2%). CONCLUSIONS: Adjuvant trastuzumab therapy reduces the risk of relapse similarly across subgroups defined by nodal status and steroid hormone receptor status, even those at relatively low risk for relapse.

Doljer

Short open content animated film, this means that all the source files (except the music) are given away for use via a creative commons licence.

Part 1 - talk on using Creative Commons and opensource software to make Open Content (what is creative commons ?, what is open content ?)

This is the first part of a 2 part video from my talk in May 2008 on open source content creation.

Part 2 - talk on using Creative Commons and opensource software to make Open Content. (Making of Doljer)

This is the second part of a 2 part video from my talk in May 2008 on open source content creation. Here I am talking about the Making of Doljer

Vimeo, Youtube and Flickr feeds

Links to my media resources at vimeo, youtube and flickr.