Francis Parnell Murphy, governor of New Hampshire; biography of an American,

Mode of access: Internet.

Catalogue des tableaux modernes dont la vente aura lieu... le lundi 19 février 1872... : collection de feu le bon Michel de Trétaigne / [expert] Francis Petit

[Vente. Art. 1872-02-19. Paris]

The ecclesiastical polity of Methodism defended: a refutation of certain objections to the system of itineracy in the Methodist Episcopal church. /

Mode of access: Internet.

The photographic history of the Civil War : thousands of scenes photographed 1861-65, with text by many special authorities /

Includes index.

The Journal of American history.

Editors: 1907-1911, Francis Trevelyan Miller; 1912-1926, Frank Allaben; 1927-1935, Mabel Thacher Rosemary Washburn.

The story of the great war ...

Another issue in 8 vols. has title: The story of the great war, the complete historical records of events to date. Illustrated with drawings, maps and photographs by Francis J. Reynolds ... Allen L. Churchill ... Francis Trevelyan Miller ...

The Molly Maguires.

Mode of access: Internet.

Fighting admiral; the story of Dan Callaghan.

Includes bibliography.

Welland Canal Survey of Lands Francis Goring Parnell, 1826

Survey map and description of Francis Goring Parnell's land created by The Welland Canal Company. Included is a written description of the land along with a drawing of the land. Noteable features include; line between Widow Secord and Parnell's land, line between Rykert and Parnell's land. The deed for the land is dated December 5th, 1826. The land totals 4 acres, 1 road, and 6 perches. Surveyor notes are seen in pencil on the map.

Convergence in the gender wage gap in Australia over the 1980s : identifying the role of counteracting forces via the Juhn, Murphy and Pierce decomposition

The paper utilises the Juhn Murphy and Pierce (1991) decomposition to shed light on the pattern of slow male-female wage convergance in Australia over the 1980s. The analysis allows one to distinguish between the role of wage structure and genderspecific effects. The central question addressed is whether rising wage inequality counteracted the forces of increased female investment in labour market skills, i.e. education and experience. The conclusion is that in contrast to the US and the UK, Australian women do not appear to have been swimming against a tide of adverse wage structure changes.

Boston College's Boston Priests : an account of Boston College men who became priests of the Archdiocese of Boston, 1877-1993 /

"September 1993."

Palæontological report of the Princeton scientific expedition of 1877.

Mode of access: Internet.

Comparing the diffusion of online service recovery in small and large organisations

A key concern organisations face is how to incorporate Internet tools into their marketing communications mix. Where and how should companies invest their human, technological and financial resources? This paper explores a subset of this problem, online complaining and electronic customer service. It applies diffusion of innovation as a theoretical framework to investigate organisational implementation of email technology and explain the outcome of annual customer service surveys in 2001, 2002 and 2003. The results add to the small body of research on electronic service recovery by extending diffusion of innovations to email service recovery and underscoring the importance of adoption phases, particularly for SMEs. Larger companies provide more channels for submitting complaints, which represents an early phase of adoption. There was little difference in how large and small companies respond to online complaints, a later phase of adoption.