Marketing ed Ecommerce nell'editoria, il caso Trading Library

Le pagine che seguono sono il racconto dello studio e della ricerca della soluzione ecommerce ideale per Trading Library, casa editrice rivolta al mondo del Trading. L’elaborato è diviso in tre parti: • INTRODUZIONE:Analisiestudiodelpassato,delpresenteedelfuturo dell’ecommerce e studio del settore editoriale. • LE FASI: Analisi del progetto Trading Library, pianificazione dell’attivi- tà, descrizione delle fasi cognitiva, progettuale e divulgativa. • CONCLUSIONE: Considerazioni,previsioni per il futuro ed autocritica sul lavoro svolto. Nella presentazione di ogni capitolo si sono riassunte le argomentazioni trattate, mano a mano che si scende nelle sottosezioni le informazioni riguardo allo studio svolto diventano più tecniche e dettagliate.

Content marketing and brand engagement on social media: a study of Facebook´s posts in the ecommerce industry in Brazil

Content marketing refers to marketing format that involves the creation and sharing of media and publishing content in order to acquire customers. It is focused not on selling, but on communicating with customers and prospects. In today world´s, a trend has been seen in brands becoming publishers in order to keep up with their competition and more importantly to keep their base of fans and followers. Content Marketing is making companies to engage consumers by publishing engaging and value-filled content. This study aims to investigate if there is a link between brand engagement and Facebook Content Marketing practices in the e-commerce industry in Brazil. Based on the literature review, this study defines brand engagement on Facebook as the numbers of "likes" "comments" and "shares" that a company receives from its fans. These actions reflect the popularity of the brand post and leads to engagement. The author defines a scale where levels of Content Marketing practices are developed in order to analyze brand posts on Facebook of an ecommerce company in Brazil. The findings reveal that the most important criterion for the company is the one regarding the picture of the post, where it examines whether the photo content is appealing to the audience. Moreover, it was perceived that the higher the level of these criterion in a post, the greater the number of likes, comments and shares the post receives. The time when a post is published does not present a significant role in determining customer engagement and the most important factor within a publication is to reach the maximum level in the Content Marketing Scale.

A utilização do blogue na Biblioteca Escolar enquanto ferramenta de Marketing da Informação

O presente estudo avalia as potencialidades do blogue como ferramenta de marketing nas bibliotecas escolares, nomeadamente para difundir o acervo documental existente, para desenvolver a comunicação entre a gestão da biblioteca escolar e os seus utilizadores ou potenciais utilizadores e adequar as tomadas de decisão da gestão da mesma às reais necessidades desses utilizadores. O estudo revela-se pertinente, uma vez que hoje em dia as tecnologias estão presentes nas escolas portuguesas em geral e nas bibliotecas escolares em particular. Para efetuar esta investigação, procedeu-se à elaboração de dois questionários que depois de testados, foram lançados a alunos e professores bibliotecários ou membros da equipa responsável de quinze blogues do distrito de Lisboa. Os questionários dirigidos a alunos de escolas que utilizam blogues nas suas bibliotecas, bem como os dirigidos aos respetivos coordenadores permitem concluir que os frequentadores dos blogues estudados mostram algum desinteresse nos mesmos e que dividem o seu tempo por outras redes socias e sítios da Internet. A atualização dos blogues parece ter uma influência direta positiva na frequência dos mesmos por parte dos alunos. Os professores inquiridos referem a falta de tempo como a maior dificuldade para a atualização do blogue. Face às conclusões a que se chegou neste estudo considera-se pertinente que venha a existir uma reflexão sobre as razões da não interação direta com os alunos e sobre a alteração de comportamentos nas práticas diárias dos docentes, por forma a mostrarem aos frequentadores da biblioteca e do blogue a importância das suas contribuições e comentários.

Ecommerce as internationalization strategy: an exploratory study based on premium fashion brazilian brands: case study of farfetch

As stated by Hoffmann and Coste-Manière (2012) “The web is a mass medium that contrast completely with the traditional codes of exclusivity associated with the luxury industry, and has long been simply rejected by the luxury industry for being an illegitimate distribution channel.” Meanwhile this market presents an incomparable pace of growth and is gradually changing the existing retailing business model and companies must be aware of this change and capable to adapt to it. The internet and cross-border sales already changed the competition throughout retailing and it will increase even more, so companies must be ready to face it. Internet has shown its great opportunity for all markets, although luxury/premium market is not yet taking the proper advantage of its potential, but the necessity to be an omnichannel business strategy is growing. This paper presents an exploratory research based on a case study of how premium fashion Brazilian brands are using Farfetch, e-commerce, as an entry market strategy and how this affects them. The research question of this study is: How is Farfetch helping on the internationalization of Brazilian premium fashion brands?, and in order to answer it was conducted an in-depth interview with the Brazilian head of business development of Farfetch, apart an extensive secondary data research. As expected the study found a list of trade-offs of using an e-commerce, luxury specialized, with a marketplace approach to the brands willing to internationalize. As stated by Altagamma and McKinsey (2015) study “[...] luxury brands have no choice but to embrace the digital era and become truly omnichannel. This will require them a radical rethinking of both their customer experience of their consumer engagement strategy.” Looking either from the Farfetch point of view, trying to understand why they offer this opportunity to the brands, or also from the brand side if this is a manageable approach. This study presents a contribution for both sides, trying to give tools to the brands on understanding the internationalization reasons and approach, as well as explaining Farfetch business model, and the advantages it can bring to them, at the same time of a general market trend analysis for Farfecth.

Marketing physical activity and healthy eating: A literature review of recent social marketing campaigns and development of a social marketing plan for the CATCH program

Background. This culminating experience project was inspired by an independent study conducted at The University of Texas School of Public Health with Dr. Andrew Springer, DrPH, who works on the evaluation of the Coordinated Approach to Child Health (CATCH) program in Travis County, Texas. It was indicated that a social marketing plan could enhance current efforts for the CATCH program. The aims of the project were to (1) review and synthesize literature on social marketing, with a specific focus on diet, physical activity, and obesity prevention; and (2) apply the gained knowledge toward a practical solution – a social marketing plan for the CATCH program.^ Methods. The literature review aimed to answer the following questions: (1) What audiences (ethnic and age groups), settings, health behaviors, and behavioral science theories have been used in social marketing campaigns? (2) What features of social marketing were used (e.g. formative research, segmentation, and the marketing mix - including promotional strategies and communication channels)? (3) What were the outcomes of the social marketing campaigns? The search aimed to identify studies that met the following inclusion criteria: (a) The study explicitly stated that social marketing was used; (b) The intervention promoted physical activity and/or healthy eating; (c) The population was children, adolescents, young adults, and/or parents; (d) Results of the intervention were available in the published literature The literature review includes studies from the past five years (2004 to 2009). After reviewing the social marketing literature, the insight and knowledge gained was applied to develop a social marketing plan for the CATCH program. The plan was guided by Hands-on Social Marketing, A Step-by-Step Guide and the Center for Disease Control and Prevention's Social Marketing web course.^

Dal libro al click: l'editoria nel digitale

L’accresciuto settore online della produzione, distribuzione e promozione di libri, sia in formato cartaceo che digitale, sta influenzando sempre di più le case editrici e gli autori ad adottare un approccio multimediale, contribuendo a creare un vero e proprio mercato parallelo, i cui vettori sono rappresentati dalla modalità tradizionale a cui si sta sempre più fortemente affiancando quella digitale e multimediale . Questa tesi ha l’obiettivo di analizzare come nell’ambito editoriale il passaggio al digitale abbia comportato una serie di modifiche nei paradigmi con cui la casa editrice e gli autori si interfacciano con i lettori, dalla modalità con la quale i prodotti editoriali digitali sono creati ed immessi nel mercato, al rapporto di comunicazione tra i lettori, gli autori e le aziende del settore. La prima parte della tesi si articola all’interno del rapporto tra editoria e internet, di come si sviluppa la struttura dell’editoria digitale e di come i canali distributivi abbiano modificato la modalità con cui i prodotti editoriali vengono catalogati e venduti, utilizzando i siti web e gli store online delle case editrici e degli autori.Il secondo capitolo indaga in maniera approfondita come una casa editrice dovrebbe rivolgersi dunque al marketing digitale, le tecniche e i percorsi che dovrebbe affrontare per raggiungere o ingrandire il proprio bacino d’utenza. Il terzo capitolo approfondisce la modalità del dialogo che si è venuto ad instaurare tra il lettore e le piattaforme digitali, e di come siano utilizzate dalle case editrici stesse per comunicare con i lettori propri utenti, attraverso una multimedialità che rende il libro un contenuto liquido, ovvero che si dirama in più informazioni. Il quarto e ultimo capitolo analizza nello specifico il caso Amazon Publishing. Seguiranno conclusioni sull'attuale situazione del mercato editoriale e sviluppi futuri.

Marketing of Library Services in an Academic Environment

Marketing of information services is now an important goal of librarians all over the ~orld t? attract mor~ users to the libr~ry. thereby promoting user satisfaction. Marketing IS considered ~s ~n Integr~1 part of libraries and information centres mainly due to the developments In information t.echnology, information explosion, and declining library budgets. Kotler defines marketing as the "analysis, planning, implementation and control o~ carefully formulated programs designed to bring about voluntary exchanges of values WIth target markets fo~ the ~~rpos~ of~chievingorganizational objectives". Organizations suc.h as museums, unrversittes, libraries, and charities need to market their causes and their products to gain. political and social support as well as economic support (Kotler, 1995). In the marketing world people are now migrating from the traditional Four P ~lodelto th~ S~VE mode! (Alt~ns~n, 2013). According to the SAVE model, marketing III an orgarusanon must grve pnonty to 'Solutions' instead of the features or functions of~he.'Product" Similarily it is to focus on 'Access', instead of ,Place'; 'Value' instead of Price" so that the benefits are more stressed, rather than production costs. Instead of :Proliloti.on', marketi~g has. to conc~ntrate on 'Educating' the customers, providing lJlfo~mahol~ about t~eJr specific req~lrements, instead of relying on advertising, public rel~tlons, direct selling etc. From a library point ofview, to ensure maximum utilization of library ~ervices there is an increasing need for definite marketing plans to exploit the techn.ologlcal dcvelop",len~s so ~s to entice the users. By anticipating their changing needs and ~y co.mmulllcatl~g WIth them it should be possible to devise strategies to present various library services and products in a perceptive style.

Il mercato del fumetto dal cartaceo al digitale

Con questo lavoro ci si propone di esaminare il panorama del fumetto nel mondo a partire dalle ricerche di mercato a disposizione e l’argomento è stato scelto perché poco trattato in letteratura. I risultati ottenuti hanno portato a galla grosse lacune, soprattutto per quanto riguarda il reperimento di informazioni nel mercato del fumetto in Italia, all’interno del quale si è notato un cambiamento delle preferenze dei consumatori relativo al supporto da utilizzare per la fruizione dei contenuti, con uno spostamento verso il digitale.

La adaptación de materiales docentes de marketing para estudiantes con necesidades especiales. Proyecto Speaking Library

Este trabajo presenta la experiencia docente de una Red multidisciplinar de investigadores (Red I+Do+i), en la que han participado profesorado y estudiantes. El objetivo principal de la experiencia docente “Speaking Library” es tiene una doble vertiente. Por un lado, generar documentos de trabajo especializados en investigación en docencia y en materias curriculares relevantes para el alumnado, así como en soportes más accesibles, atractivos y útiles para la comunidad educativa. Se ha tenido especial interés en los estudiantes con Necesidades Específicas de Apoyo Educativo (NEAE) y en este sentido la creación de materiales ha sido fundamentalmente audiovisual. Por otro lado, la gestión dichos materiales a través de repositorios universitarios (Universidad de Alicante y Universidad Miguel Hernández) y de un canal docente de YouTube (canal IDOi), para su ulterior difusión nacional e internacional a las distintas bases de datos y portales adecuados (OCW, blogs UA, VUALA, Blogs externos, etc.) que facilitarán su consulta. Los resultados y reflexiones finales presentan varios documentos convertidos a un formato amigable, visual y valioso para los estudiantes con NEAE, a la vez que se ha diseñado un protocolo de actuación para la elaboración de los mismos y creado un canal docente en YouTube.

Moneyless business exchange - Practitioners' attitudes to business-to-business barter in Australia

In recent years, domestic business-to-business barter has become institutionalized as an alternative marketing exchange system in Australia, and elsewhere. This article reports the findings of a survey of 164 members of Australia's largest trade exchange, Bartercard There are few, if any, published empirical studies on this topic. This study is exploratory. Most firms surveyed are small firms in the services sectors. Although Bartercard has an extensive membership, trading within the system is limited with most members trading less than once per week and with barter transactions contributing less than 5% of their annual gross sales. The main benefits of membership include new customers and increased sales and networking opportunities. The main limitations include the limited functionality of the trade dollar limited trading opportunities, and practical trading difficulties. In selling, there appears to be no differential between the cash and trade prices, whereas trade dollars are discounted in purchasing. Participants acknowledge that business-to-business barter will remain and grow regardless of cyclical macroeconomic changes. (C) 1998 Elsevier Science Inc.

Survey of countertrade practices in Australia

This empirical exploratory study is part of a larger comprehensive study of countertrade practices in the Asia-Pacific region. A mail survey of 600 Australian international trading firms reveals that a positive attitude toward countertrade exists among both countertraders and non-countertraders in Australia. Further the study reveals the major motivating factors, the benefits derived difficulties faced and reasons for not countertrading by Australian firms. In addition, the study identifies the forms of countertrade used, the countries sewed, and the product and service categories countertraded. The results are compared to earlier studies of UK and Canadian firms, and the implications for international marketing managers are discussed. (C) Elsevier Science Inc., 1997.

Chinese wool auctions: Failed agribusiness reform or future marketing channel?

The spectacular though short-lived operation of China's wool auctions graphically illustrates problems in reforming China's agribusiness sector. A selective coverage of product type and participants, a highly contrived process of price discovery, and an urgent need for parallel reform in related areas all led to the demise of the auctions and are a barrier to their re-emergence as a viable wool marketing channel. Despite the challenges facing wool auctions, this paper argues that they still have much to offer the marketing of wool in China.