Plattform för intern marknadsinformation, Banverkets Marknadsavdelning

Detta examensarbete är genomfört på uppdrag av kundansvariga på Banverkets Marknadsavdelning. Avdelningen ansvarar bland annat för samordning av marknadskontakter och avtalssystem rörande bannätets trafikering. Arbetet syftar till att utreda och beskriva det optimala sättet för kundansvariga för kundsegmentet Järnvägsföretag, att nå ut med intern kundrelaterad information. Förutom en grundlig förstudie av den nuvarande arbetsrutinen genomfördes även jämförelser med liknande rutiner hos fem andra stora organisationer. Idéer från dessa organisationer har anpassats till Banverkets egna förutsättningar och de identifierade behoven.Utredningens resultat är tio förbättringsförslag som syftar till att stärka serviceinriktningen, stärka kundansvarigas roll internt samt att skapa en helhetssyn på kunden. En viktig uppgift är att visa kundnyttan av Banverkets handlande och hur kundansvariga samarbetar med kunderna för att öka järnvägstrafiken. I förlängningen förväntas åtgärderna effektivisera organisationen och motivera medarbetare att göra ett bra jobb. För att åstadkomma resultat och hålla informationsarbetet levande är det viktigt att vara tydlig i sitt budskap, sprida rätt och tillräcklig intern marknadsinformation samt att skapa fasta rutiner.

Utveckling av metod för att bedöma behovet av ogräsbekämpning i spår

A system for weed management on railway embankments that is both adapted to the environment and efficient in terms of resources requires knowledge and understanding about the growing conditions of vegetation so that methods to control its growth can be adapted accordingly. Automated records could complement present-day manual inspections and over time come to replace these. One challenge is to devise a method that will result in a reasonable breakdown of gathered information that can be managed rationally by affected parties and, at the same time, serve as a basis for decisions with sufficient precision. The project examined two automated methods that may be useful for the Swedish Transport Administration in the future: 1) A machine vision method, which makes use of camera sensors as a way of sensing the environment in the visible and near infrared spectrum; and 2) An N-Sensor method, which transmits light within an area that is reflected by the chlorophyll in the plants. The amount of chlorophyll provides a value that can be correlated with the biomass. The choice of technique depends on how the information is to be used. If the purpose is to form a general picture of the growth of vegetation on railway embankments as a way to plan for maintenance measures, then the N-Sensor technique may be the right choice. If the plan is to form a general picture as well as monitor and survey current and exact vegetation status on the surface over time as a way to fight specific vegetation with the correct means, then the machine vision method is the better of the two. Both techniques involve registering data using GPS positioning. In the future, it will be possible to store this information in databases that are directly accessible to stakeholders online during or in conjunction with measures to deal with the vegetation. The two techniques were compared with manual (visual) estimations as to the levels of vegetation growth. The observers (raters) visual estimation of weed coverage (%) differed statistically from person to person. In terms of estimating the frequency (number) of woody plants (trees and bushes) in the test areas, the observers were generally in agreement. The same person is often consistent in his or her estimation: it is the comparison with the estimations of others that can lead to misleading results. The system for using the information about vegetation growth requires development. The threshold for the amount of weeds that can be tolerated in different track types is an important component in such a system. The classification system must be capable of dealing with the demands placed on it so as to ensure the quality of the track and other pre-conditions such as traffic levels, conditions pertaining to track location, and the characteristics of the vegetation. The project recommends that the Swedish Transport Administration: Discusses how threshold values for the growth of vegetation on railway embankments can be determined Carries out registration of the growth of vegetation over longer and a larger number of railway sections using one or more of the methods studied in the project Introduces a system that effectively matches the information about vegetation to its position Includes information about the growth of vegetation in the records that are currently maintained of the track’s technical quality, and link the data material to other maintenance-related databases Establishes a number of representative surfaces in which weed inventories (by measuring) are regularly conducted, as a means of developing an overview of the long-term development that can serve as a basis for more precise prognoses in terms of vegetation growth Ensures that necessary opportunities for education are put in place