基于ISO9000和CMM的软件配置管理系统的研究

1 概述随着软件系统的日益复杂化和用户需求、软件更新的频繁化,配置管理逐渐成为软件生命周期中的重要控制过程,成为软件工程中质量管理中的重要内容。软件配置管理(Software Configuration Management)是通过技术或行政手段对软件产品及其开发过程和生命周期进行控制、规范的一系列措施。配置管理的目标是记录软件产品的演化过程,确保软件开发者在软件生命周期中各个阶段都能得到精确的产品配置。它通过控制、记录、追踪对软件的修改和每个修改生成的软件组成部件来实现对软件产品的管理功能。为了保证对产品有效地进行控制和追踪,配置管理过程不能仅仅对静态的、成形的产品进行管理,而必须对动态的、成长的产品进行管理。由此可见,配置管理同软件开发过程紧密相关。配置管理必须紧扣软件开发过程的各个环节,使整个开发团队象一个交响乐

基于ISO9000和CMMs的需求开发和需求管理平台框架的研究

文章通过分析国内外当前软件需求开发和需求管理中的主要技术和存在的主要问题,并在研究ISO9000和SW-CMM、SA-CMM在软件需求开发和需求管理要求的基础上,结合现代软件工程的需求实现技术,提出了基于ISO9000和CMMs的需求开发和管理平台框架,用于指导国内软件组织软件需求开发和需求管理的实践工作。

基于ISO9000的软件质量保证模型

IEEE; IEEE Computer Society; IEEE Computer Society Technical Council on Software Engineering

ISO9000在软件组织的实施模型

中国计算机学会

基于ISO9000和CMM的软件质量管理系统的研究

中国计算机学会

Constructing quality : the Hong Kong Housing Department journey

This paper explores the ‘journey’ along the ‘never ending quality road’ undertaken by the Hong Kong Housing Department over the last 15 years. It briefly covers the early history of public housing in Hong Kong, the catalytic effect brought about by the discovery of the infamous 26 sub-standard blocks in the mid-80s leading to the subsequent major improvements to process control and structural quality in the period 1985-1990. It then moves onto a discussion of initiatives taken since 1991, including the formation of the List of Building Contractors and the implementation of the Performance Assessment Scoring System (PASS). The paper ends with a discussion of the current status of quality issues within the Department and touches on future initiatives being developed to further enhance the quality of public housing in Hong Kong.

Quality management system and construction performance

This paper discusses the level of effectiveness of quality principles and quality management system implementation and the relationship with performance of ISO9000 certified Indonesian contractors. It also discusses the statistical relationship between quality management systems (QMSs) and key performance indicators (KPIs) amongst a large sample of Indonesian construction companies. Data collected is from questionnaire surveys involving Quality Managers, Managers, and Project and Site Engineers representing 77 different companies. Results indicate that even though some contractors have not yet effectively implemented an effective QMS, most of the KPIs of respondent companies are still at the level of high performance. The statistical results show that the relationship between variables of ISO9000 QMS principles and contractors’ KPIs is significant. These results suggest that an increment in the implementation level of QMS principles can increase KPIs, however that much effort is still required for Indonesian contractors to fully effectively implement QMS principles and thus substantially improve performance against KPIs.

Quality demand in vaccination and how to improve service quality under Total Quality Control [论全面质量管理模式下预防接种工作的质量要求与改进对策]

Under the concept of Total Quality Control, based on their experience, the authors discussed potential demand for quality of immunization services and possible solutions to these demands. Abstract in Chinese 全面质量管理(total quality control,TQC)是在20世纪60年代由美国人V,Feigonbaum和J.unan先后提出的新的质量管理观念,众所周知的ISO9000族标准即建立在TQC理念下的质量管理标准,该标准已成为当今世界全球一致、最具权威的质量管理和质量保证的国际规则[1-2].21世纪是质量世纪,推行TQC,不断改进产品和服务质量,目前已成为我国各行各业在不断激烈的市场竞争下完善自我、保证生存和发展的重要手段.实施预防接种是预防和控制传染病,保护人群健康的重要措施,预防接种工作中,产品即预防接种服务,需方(顾客)为接受预防接种服务的广大人群,是产品的消费者.随社会的迅速发展,人们对健康需求的不断提高,对预防接种工作也提出了更高的质量要求.本文对TQC模式下顾客对预防接种服务的质量要求进行了综合分析,并对如何改进服务质量进行了初步探讨.

引入CMM的软件企业内部质量体系审核

内部质量审核是实施ISO9000认证的质量保证体系的重要组成部分。文章阐述了吸取CMM模型思想在过程控制与改进方面的优势,建立企业的过程数据库,拓宽内部质量审核工作的时间与空间,寻求工作方式方法的改进与优化。

现代质量管理理论在软件组织的应用

International Software Process Association (ISPA); Chinese Academy of Sciences, Institute of Software (ISCAS); ISCAS Laboratory for Internet Software Technologies (iTechs)

质量成本相关问题探讨

为适应市场竞争的需要,我国很多企业在近几年来纷纷完成了iso9000质量管理体系认证工作,标准为企业通过开展质量成本管理来改进和完善质量体系提供了有力的理论依据。对于获证企业来讲,当前最紧迫的问题就是尽快开展质量成本管理,在摆脱困境的过程中充分发挥质量体系应有的作用。

Melhores práticas ambientais em empresas do Rio Grande do Sul

A legislação ambiental, a conscientização ecológica e as relações de comércio têm feito com que muitas empresas desenvolvam práticas ambientais que resultem em maior qualidade ambiental para seus produtos, processos e serviços. O problema de pesquisa foi dado pelo seguinte questionamento: como as empresas do Rio Grande do Sul desenvolvem suas práticas ambientais, visando a melhoria da qualidade ambiental de seus produtos, processos e serviços? O objetivo geral da pesquisa foi: verificar as melhores práticas ambientais em empresas do Rio Grande do Sul, visando a melhoria da qualidade ambiental de seus produtos, processos e serviços. Os objetivos específicos buscaram (1) identificar os principais impactos ambientais negativos e as medidas adotadas pelas empresas para reduzilos, (2) verificar os indicadores adotados pelas empresas para medir a eficiência das ações desenvolvidas, (3) verificar se existe vinculação da qualidade ambiental com as metas de qualidade da empresa e com sua estratégia de negócios. Como método de pesquisa optou-se pelo survey, realizado com 188 empresas com certificação ISO9000 dos setores Químicopetroquímico, Plásticos-borracha, Metal-mecânico e Eletro-eletrônico do RS, seguido por estudo de casos. Os resultados deste estudo indicam que os principais impactos ambientais correspondem à geração de resíduos sólidos e efluentes líquidos, consumo de água e energia. As medidas ambientais adotadas pelas empresas visam sanar os principais impactos ambientais e a atuação ocorre ao longo do processo produtivo. As empresas responsáveis pelas melhores práticas ambientais usam indicadores de desempenho ambiental gerais e específicos e definem suas medidas com base nestes indicadores. No estudo de casos verificou-se que em cada uma das empresas as questões ambientais são tratadas de uma forma diferente, não são identificadas exigências ambientais de mercado, os novos negócios surgem em função da venda de resíduos e redução de custos e a qualidade ambiental é uma questão de eficiência do processo produtivo. A existência de um Sistema de Gestão Ambiental mais estruturado contribui para o tratamento mais abrangente dos aspectos ambientais de todas atividades da empresa.

Economic aspects of safety in the Greek construction industry

The thesis addresses the economic impacts of construction safety in Greece. The research involved the development of a methodology for determining the overall costs of safety, namely the sum of the costs of accidents and the costs of safety management failures (with or without accident) including image cost. Hitherto, very little work has been published on the cost of accidents in practical case studies. Moreover, to the author’s belief, no research has been published that seeks to determine in real cases the costs of prevention. The methodology developed is new, transparent, and capable of being replicated and adapted to other employment sectors and to other countries. The methodology was applied to three construction projects in Greece to test the safety costing methodology and to offer some preliminary evidence on the business case for safety. The survey work took place between 1999 and 2001 and involved 27 months of costing work on site. The study focuses on the overall costs of safety that apply to the main (principal) contractor. The methodology is supported by 120 discrete cost categories, and systematic criteria for determining which costs are included (counted) in the overall cost of safety. A quality system (in compliance with ISO9000 series) was developed to support the work and ensure accuracy of data gathering. The results of the study offer some support for the business case for safety. Though they offer good support for the economics of safety as they demonstrate need for cost effectiveness. Subject to important caveats, those projects that appeared to manage safety more cost-effectively achieved the lowest overall safety cost. Nevertheless, results are significantly lower than of other published works for two main reasons; first costs due to damages with no potential to injury were not included and second only costs to main constructor were considered. Study’s results are discussed and compared with other publish works.