Citrix-terminaalipalvelujen perusteet ja hyödyt yritykselle - esimerkkinä Aurinkomatkat Oy

Tämän insinöörityön lähtökohtana on lähestyä Citrix-tekniikkaa ja sen tuomia hyötyjä ja mahdollisuuksia Oy Aurinkomatkat - Suntours Ltd Ab:n kannalta. Työssä tarkastellaan Citrix-tekniikkaa, joka luo pohjan Citrix-tuotteiden toiminnalle. Keskeisenä aiheena toimii ICA-protokolla, jonka ympärille nivoutuu järjestelmän tehokkuus. Työssä tuodaan esille tyypillisiä Citrix-arkkitehtuurisia ratkaisuja eri etäyhteydenluonti tavoilla. Perustekniikan lisäksi työssä käydään läpi Citrix-tuotteita, joiden kautta selviävät tämän päivän Citrixin tarjoamat palvelut. Jotta ero Windowsin tarjoamien etäyhteysratkaisujen välillä selvenee, on järkevää vertailla Windows-terminaalipalveluita Citrix-terminaalipalveluihin. Lähtökohtaisesti vertailen RDP-protokollaa ICA-protokollaan, jossa selviää ICA:n kyvykkyys monipuolisempiin palveluihin. Aurinkomatkojen suunta on kohti mobiilimpaa ympäristöä, koska matkatoimistojen henkilöstö on jatkuvasti liikkeessä. Tarkastelen ICA-käyttöliittymän käyttöönottoa älypuhelimessa ja tarkastelen muutamia laitevaihtoehtoja. Työn lopussa tutkitaan, kuinka langaton verkko kannattaisi toteuttaa Aurinkomatkojen uudessa ympäristössä tulevaisuutta ajatellen. Citrix-teknologia tuo uusia mahdollisuuksia Aurinkomatkoja ajatellen. ICA-käyttöliittymä tukee lähes kaikkia tämän päivän järjestelmiä. Se istuu hyvin Nokian uusiin älypuhelimiin, toimii hyvin selainpohjaisena ja asentuu kätevästi työkoneisiin sekä kannettaviin. Tarvittaessa yhteyden Citrix-palveluhin saa myös VPN-yhteydellä, josta muutkin sisäverkon palvelut ovat käytettävissä. Citrixin vastaus kustannustehokkuuteen, sen tuomiin mahdollisuuksiin ja käytettävyyteen ilmenee Aurinkomatkoille vasta vuoden tai kahden kuluttua. Tällä hetkellä tärkeimmät sovellukset, kuten käytössä oleva varausjärjestelmä, ovat tuottaneet ongelmia etäohjelmajakeluna. Kun vanha ympäristö saadaan toimimaan Citrixin kautta uudessa ympäristössä, kapenee Aurinkomatkojen hybridi-ympäristö keskitetympään järjestelmään. Tämä tuo aivan uusia mahdollisuuksia Aurinkomatkojen IT-infrastruktuurille. Työ toteutui suurimmaksi osaksi kirjallisuustutkimuksena.

Improvements on ICA mixture models for image pre-processing and segmentation

Today several different unsupervised classification algorithms are commonly used to cluster similar patterns in a data set based only on its statistical properties. Specially in image data applications, self-organizing methods for unsupervised classification have been successfully applied for clustering pixels or group of pixels in order to perform segmentation tasks. The first important contribution of this paper refers to the development of a self-organizing method for data classification, named Enhanced Independent Component Analysis Mixture Model (EICAMM), which was built by proposing some modifications in the Independent Component Analysis Mixture Model (ICAMM). Such improvements were proposed by considering some of the model limitations as well as by analyzing how it should be improved in order to become more efficient. Moreover, a pre-processing methodology was also proposed, which is based on combining the Sparse Code Shrinkage (SCS) for image denoising and the Sobel edge detector. In the experiments of this work, the EICAMM and other self-organizing models were applied for segmenting images in their original and pre-processed versions. A comparative analysis showed satisfactory and competitive image segmentation results obtained by the proposals presented herein. (C) 2008 Published by Elsevier B.V.

Linking client and employee perceptions of the organization: A study of client satisfaction with health care services

Client satisfaction with health care sen ices has usually been researched in terms of socio-demographic and predispositional characteristics associated with the client. The present study included organizational characteristics as predictors of client satisfaction with health care services. Participants in the research were clients and employees of an Australian public-sector health care organization who responded to separate client and employee questionnaires. Hierarchical regression analyses indicated that, after controlling for a number of client characteristics, organizational characteristics, as perceived by employees, accounted for a significant proportion of additional variance in client satisfaction with health care services. Results of the present study provided some support for the proposition that employee perceptions of the working environment should be considered in a more comprehensive understanding of client satisfaction with health care services. Limitations of the study highlight practical difficulties in the assessment of client outcomes and methodological complexities in linking individual and organizational processes.

Client satisfaction and empowerment through social work intervention

This Study examines the utility of satisfaction questionnaires in gauging the effectiveness of social work services in a paediatric hospital setting. Participants completed an empowerment scale before seeing a social worker. Approximately four weeks later, participants completed the empowerment scale again, at which time they also completed a satisfaction questionnaire. The difference between the pre- and post-test empowerment scores was compared with the satisfaction scores, and the influence of some demographic and intervention variables was examined. The results indicated that there was no significant relationship between participants' reported level of satisfaction with the social work service provided and the change in participants' empowerment scores before and after intervention. Most demographic and intervention. variables tested did not yield any significant associations with satisfaction or change in empowerment. However, it was found that those who received both counselling and practical assistance (rather than only one or the other) and those with a higher level of education were more likely to report an increase in their level of empowerment after receiving social work intervention. This study lends further support to the contention that satisfaction questionnaires alone may not provide reliable information with regard to the utility and effectiveness of paediatric hospital social work intervention.

Client resistance in outreaching social work in Hong Kong

This paper reports the survey findings of a study on the outreaching social workers' perceptions of client resistance. In light of their social work practice 10th youth-at-risk in Hong Kong, resistance is generally recognised as a natural phenomenon in the counselling process and to a certain extent, is an obstacle to engaging in purposeful worker-client relationship as well as effecting behavioural changes. On Pipes and Davenport's (1990) classification, the respondents were more likely to classify client resistance as innocuous behaviours like missing appointments and refusing to discuss problems than disarming and proactive behaviours. The implications of these findings are discussed.

Occupational therapists' use and perceptions of written client education materials

OBJECTIVE. The purpose of this study was to examine occupational therapists' use and perceptions of written education materials for clients and the factors that therapists consider before distributing written materials to clients This study also aimed to determine whether use and perceptions of these materials differed for older clients METHOD. A random sample of 50 occupational therapists from Queensland, Australia, working in adult physical disabilities settings was surveyed with a structured questionnaire Data were analyzed descriptively and with nonparametric statistics RESULTS. Of 49 participants who used written materials, 54% had given them to more than halt of their last 10 clients, regardless of the clients' age Written materials, most often information sheets developed by the participants themselves; handwritten notes; and pamphlets were principally used to reinforce verbal information. Clients' cognitive abilities, primary language, communication skills, vision, and level of education most often were considered before distributing written materials Although participants generally were positive about the content and effectiveness of materials, ratings were significantly less positive related to older clients CONCLUSION. Client education was a core treatment modality for participants in this study, with written media most commonly being used to supplement verbal education Because participants were least positive about the effectiveness of written materials for older clients, further development of materials for this audience may be indicated.

Parasite distribution on client reef fish determines cleaner fish foraging patterns

Recent evidence suggests that cleaner fish Labroides dimidiatus effectively control parasite densities on client reef fish that actively visit them to have parasites and dead or infected tissue removed. These findings support the hypothesis that clients benefit from cleaning, However, they do not show how cleaners reduce the parasite load of their clients. Cleaners could selectively feed on parasites or parasite removal could be a side product of cleaners foraging indifferently on the client surface, resulting in the removal of healthy mucus and scales also. To investigate cleaner fish foraging behaviour, we infected individuals of the surgeon fish Ctenochaetus striatus, with parasitic monogeneans on one body side, while the other body side was parasite free. We then allowed these clients to interact with L, dimidiatus. We found that the duration of interactions depended on parasite load, and that cleaners spent both more time and took more bites per time unit on the infected than on the uninfected side, Our data thus support the idea that parasite abundance determines food patch quality for cleaners. The overall outcome of cleaning interactions is thus likely to benefit the clients.