Electronic mail.

"November-December 1988."

Study of satellite frequency requirements for the U.S. Postal Service electronic mail system /

v.1 Summary -- v. 2. Frequency allocations and network designs -- v.3 Technology studies

The effect of mentoring electronic mail on student achievement and attitudes in a graduate course in educational research

This exploratory study of a classroom with mentoring and neutral e-mail was conducted in a public commuter state university in South Florida between January 1996 and April 1996. Sixteen males and 83 females from four graduate level educational research classes participated in the study.^ Two main hypotheses were tested. Hypothesis One was that those students receiving mentoring e-mail messages would score significantly higher on an instrument measuring attitude toward educational research (ATERS) than those not receiving mentoring e-mail messages. Hypothesis Two was that those students receiving mentoring e-mail would score significantly higher on objective exams covering the educational research material than those not receiving mentoring e-mail.^ Results of factorial analyses of variance showed no significant differences between the treatment groups in achievement or in attitudes toward educational research. Introverts had lower attitudes and lower final exam grades in both groups, although introverts in the mentored group scored higher than those introverts in the neutral group.^ A t test of the means of total response to e-mail from the researcher showed a significant difference between the mentored and neutral e-mail groups. Introverts responded more often than extraverts in both groups.^ Teacher effect was significant in determining class response to e-mail messages. Responses were most frequent in the researcher's classes.^ Qualitative analyses of the e-mail and course evaluation survey and of the content of e-mail messages received by the researcher were then grouped into basic themes and discussed.^ A qualitative analysis of an e-mail and course evaluation survey revealed that students from both the neutral and mentoring e-mail groups appreciated teacher feedback. A qualitative analysis of the mentoring and neutral e-mail replies divided the responses into those pertaining to the class, such as test and research paper questions, and more personal items, such as problems in the class and personal happenings.^ At this point in time, e-mail is not a standard way of communicating in classes in the college of education at this university. As this technology tool of communication becomes more popular, it is anticipated that replications of this study will be warranted. ^

Effects of Training and E-Mail Feedback on Behavior Therapists' Use of Instructive Feedback

Thesis (Ph.D.)--University of Washington, 2016-06

`Electronic Publishing' -- Practice and Experience

Electronic Publishing -- Origination, Dissemination and Design (EP-odd) is an academic journal which publishes refereed papers in the subject area of electronic publishing. The authors of the present paper are, respectively, editor-in-chief, system software consultant and senior production manager for the journal. EP-odd's policy is that editors, authors, referees and production staff will work closely together using electronic mail. Authors are also encouraged to originate their papers using one of the approved text-processing packages together with the appropriate set of macros which enforce the layout style for the journal. This same software will then be used by the publisher in the production phase. Our experiences with these strategies are presented, and two recently developed suites of software are described: one of these makes the macro sets available over electronic mail and the other automates the flow of papers through the refereeing process. The decision to produce EP-odd in this way means that the publisher has to adopt production procedures which differ markedly from those employed for a conventional journal.

Comparing the diffusion of online service recovery in small and large organisations

A key concern organisations face is how to incorporate Internet tools into their marketing communications mix. Where and how should companies invest their human, technological and financial resources? This paper explores a subset of this problem, online complaining and electronic customer service. It applies diffusion of innovation as a theoretical framework to investigate organisational implementation of email technology and explain the outcome of annual customer service surveys in 2001, 2002 and 2003. The results add to the small body of research on electronic service recovery by extending diffusion of innovations to email service recovery and underscoring the importance of adoption phases, particularly for SMEs. Larger companies provide more channels for submitting complaints, which represents an early phase of adoption. There was little difference in how large and small companies respond to online complaints, a later phase of adoption.

A study of Australian company responses to email complaints

As businesses and organisations move online, many question how to use Internet communication tools effectively, such as Web sites and electronic mail (Porter, 2001). Where and how should they invest their time and money in technology? This research explores a small part of this broad question, online complaining and electronic customer service. This paper extends prior US-based research of consumer complaints by email (Strauss and Hill, 2001) in several ways. First, it replicates their research in an Australian setting. Second, this research addresses several future research issues that Strauss and Hill (2001) raised. And third, this paper uses diffusion of innovation (Rogers, 1995) to explain some of the results. The results partially support the findings of Strauss and Hill (2001), take a small step towards further investigation of effective email responses and provide practical suggestions for better email customer service.

Effective pattern discovery for text mining

Many data mining techniques have been proposed for mining useful patterns in text documents. However, how to effectively use and update discovered patterns is still an open research issue, especially in the domain of text mining. Since most existing text mining methods adopted term-based approaches, they all suffer from the problems of polysemy and synonymy. Over the years, people have often held the hypothesis that pattern (or phrase) based approaches should perform better than the term-based ones, but many experiments did not support this hypothesis. This paper presents an innovative technique, effective pattern discovery which includes the processes of pattern deploying and pattern evolving, to improve the effectiveness of using and updating discovered patterns for finding relevant and interesting information. Substantial experiments on RCV1 data collection and TREC topics demonstrate that the proposed solution achieves encouraging performance.

Effective 20 newsgroups dataset cleaning

The rapid increase in the number of text documents available on the Internet has created pressure to use effective cleaning techniques. Cleaning techniques are needed for converting these documents to structured documents. Text cleaning techniques are one of the key mechanisms in typical text mining application frameworks. In this paper, we explore the role of text cleaning in the 20 newsgroups dataset, and report on experimental results.

Trazendo à baila a voz que fomenta pesquisas em linguagem: uma análise crítica do discurso do professor-orientador através do Sistema de Transitividade

A Nova Lei de Diretrizes e Bases da Educação Brasileira (LDB 9.394/96) prevê que a educação superior promova criticidade, reflexibilidade, correlação de saberes, mas também o incentivo ao trabalho de pesquisa e investigação científica, visando ao desenvolvimento da ciência e da tecnologia e da criação e difusão da cultura e, desse modo, desenvolver o entendimento do homem e do meio em que vive. (Artigo 43, inciso III). Entretanto, pouco se ouve sobre essas questões a partir da voz do orientador de pesquisas acadêmicas, o que esta pesquisadora considera um problema de ordem social, tendo em vista a importância desses atores sociais para o campo acadêmico. Os poucos trabalhos que abordam o tema limitam-se a identificar o orientador a partir das impressões empíricas dos orientandos e a refletir as atuações a partir de questões político-educacionais (FLECHA, 2003; MAZZILLI, 2003; BIANCHETTI & MACHADO, 2006). Neste sentido, o presente trabalho procura responder, através da Análise Crítica do Discurso (ACD), o que os orientadores têm a dizer sobre sua prática social. De caráter interpretativo (ALVEZ-MAZZOTTI, 1999), conta com dados gerados por orientadores de mestrado em Linguística/Linguística Aplicada, das esferas federal, estadual e privada, do Rio de janeiro, sendo dois participantes de cada esfera. Na primeira etapa, os sujeitos responderam a uma entrevista semiestruturada. A segunda etapa consta de: a) um questionário; b) correspondências eletrônicas; c) os regimentos dos programas de pós-graduação; e d) revisão histórica da orientação no Brasil. O caráter social deste estudo é a relação dialética entre linguagem e sociedade, já que a ACD considera qualquer evento discursivo ao mesmo tempo um texto (primeira dimensão), uma prática discursiva (segunda dimensão) e uma prática social (terceira dimensão): o modelo tridimensional (FAIRCLOUGH, 2001). O Sistema de Transitividade da LSF pautou a análise da primeira dimensão, confirmando outros estudos sobre o ranking da recorrência dos processos (LIMA LOPES, 2001). A interpretação dessa primeira dimensão aponta que os orientadores atuam na idiossincrasia, e que os principais atores sociais desse fazer são o orientador e o orientando, em relação assimétrica de poder. Na segunda dimensão, a interdiscursividade reforça essa idiossincrasia, mas inclui as pressões institucionais, que agem como reguladoras desse fazer. Na terceira dimensão, os resultados sugerem que aspectos históricos justificam a queda da qualidade dos mestrandos, associando a isso um interesse político, e as características da pós-modernidade a uma nova e híbrida atuação. Além disso, os resultados apontam para um discurso de resistência à hegemonia nas três dimensões de análise. A pesquisa possibilitou ainda a discussão em torno de aspectos práticos: a) a reflexão dos sujeitos sobre seus papeis e atribuições; e b) a atualização do aporte teórico, aplicado a um tema ainda pouco explorado. Deste trabalho, fica um convite a novas pesquisas sobre o discurso do orientador, trazendo à tona não apenas sua voz, conforme a fala literal de um dos entrevistados, mas também contribuições diretas e significativas aos estudos em Linguística e Linguística Aplicada no Brasil

Online journalism: research methods. A multidisciplinary approach in comparative perspective

Journalism on digital networks, and specifically on Internet, is a relatively recent phenomenon, whose spread began in approximately 1994, in parallel to that of the World Wide Web. Study of this new communicative phenomenon began simultaneously in several countries. This, in its turn, was helped by the new possibilities for communication amongst academics - electronic mail, predating the WWW, was, and is, one of the most widely used tools of the university community. The spread of these new forms of global communication helped to raise mutual awareness between research groups, making it possible to form increasingly broad and cohesive networks.