Percepción de servicios para la Dirección de Impuestos y Aduanas Nacionales DIAN

Los servicios prestados por parte de una entidad como lo es la DIAN, que tiene como función garantizar el cumplimiento de las obligaciones tributarias aduaneras y cambiarias y facilitar las operaciones de comercio internacional es fundamental en el país, ya que ayudan al desarrollo competitivo del mismo. Entendiendo la importancia que tiene la satisfacción del cliente, este trabajo, que tiene carácter investigativo y descriptivo, identificó las percepciones que tienen los usuarios de la Dirección de Impuestos y Aduanas Nacionales DIAN frente al servicio recibido por parte de esta entidad. Para lograr identificar las percepciones de los clientes se evaluaron, a través de una metodología de encuestas de percepción, diferentes aspectos de las áreas de servicio. Se pretendió confrontar las unidades conceptuales normativas propias y necesarias de la DIAN frente a las percepciones y apreciaciones por parte del ciudadano contribuyente o cliente. Como resultado de este trabajo se identificaron que áreas de servicio presentan mayores reclamos por parte de los ciudadanos contribuyentes y las razones por las cuales se dan dichos reclamos. Adicional a lo anterior, se interioriza en los mecanismos por los cuales las personas o clientes pueden generar inquietudes, quejas o reclamos y si estos mecanismos son lo suficientemente eficientes para dar respuesta a las mismas. Finalmente se identificó el tratamiento que se le da a cada problema por parte de esta institución y si la respuesta final efectivamente llena las expectativas del usuario.

The effects of tax deductibility on the mix of property taxes and use charges: an empirical analysis of the spanish case

This paper tests some hypothesis about the determinants of the local tax structure. In particular, we focus on the effects that the property tax deductibility in the national income tax has on the relative use of the property tax and user charges. We deal with the incentive effects that local governments face regarding the different sources of revenue by means of a model in which the local tax structure and the level of public expenditure arise as a result of the maximizing behaviour of local politicians subject to the economic effects of the tax system. We attempt to test the hypothesis developed with data corresponding to a set of Spanish municipalities during the period 1987-9l. We find that tax deductibility provides incentives to raise revenues from the property tax but does not introduce a biass against user charges or in favor of overall spending growth

The effects of tax deductibility on the mix of property taxes and use charges: an empirical analysis of the spanish case

This paper tests some hypothesis about the determinants of the local tax structure. In particular, we focus on the effects that the property tax deductibility in the national income tax has on the relative use of the property tax and user charges. We deal with the incentive effects that local governments face regarding the different sources of revenue by means of a model in which the local tax structure and the level of public expenditure arise as a result of the maximizing behaviour of local politicians subject to the economic effects of the tax system. We attempt to test the hypothesis developed with data corresponding to a set of Spanish municipalities during the period 1987-9l. We find that tax deductibility provides incentives to raise revenues from the property tax but does not introduce a biass against user charges or in favor of overall spending growth

The effect of direct taxes and other factors on money wage changes in U.S. manufacturing /

Cover title.

A Comparison of the poverty impact of transfers, taxes and market income across five OECD Countries

This paper compares the poverty reduction impact of income sources, taxes and transfers across five OECD countries. Since the estimation of that impact can depend on the order in which the various income sources are introduced into the analysis, it is done by using the Shapley value. Estimates of the poverty reduction impact are presented in a normalized and un-normalized fashion, in order to take into into account the total as well as the per dollar impacts. The methodology is applied to data from the Luxembourg Income Study (LIS) database.

Dimensions of national culture and the accounting environment -The Spanish case-

Gray (1988) has put forward a hypothesis on how a national accountingenvironment might reflect the cultural dimensions identified by Hofstede (1980, 1983). A number of studies have tested Gray's hypothesis, including one by Pourjalali and Meek (1995) which identified a match between changes in cultural dimensions and the accounting environment in Iran following the revolution. In this paper we replicate this work in the context of Spain following the death of Franco in 1975 and the emergence of a democratic constitution in 1978. Specifically, we: 1) Consider Gray's hypothesis built on Hofstede's cultural dimensions and review some empirical tests of the hypotheses.2) Building on the work of Hofstede and Gray, we: put forward some hypotheses on how we would expect cultural dimensions to change in Spain with the transition to democracy.3) Review developments in accounting in Spain following the transition to democracy, in order to identify how well these fit with our hypotheses.

Paradise postponed? The Department of National Heritage and political hegemony

Established following the Conservative Party's election victory in April 1992, the Department of National Heritage has been heralded as an important stage in the growing recognition of the significance of the leisure industry to Britain. By combining, for the first time, responsibility for sport, tourism, the arts, libraries, heritage, broadcasting and film, and by providing them with Cabinet representation, a unique opportunity has, seemingly, been provided to develop and promote the interests of leisure in Britain. This paper takes the view that although this initiative has been broadly welcomed, there are important inconsistencies which require attention. On the one hand the selection of the portfolio appears somewhat eclectic. On the other hand, it is questionable why such a department should have been developed at all. An inspection of the implicit ideology suggests that rather than the traditional use of the state to promote leisure interests, the introduction of the department signifies a shift to the use of leisure to promote the Government's interests. Thus the new Department of National Heritage is to be used as a central feature in the legitimation of the government's political programme. Rather than emphasising its traditional quasi-welfare role, the new place for leisure and heritage is firmly in the market economy. Whilst a leisured society may be the epitome of post-industrialism, therefore, the citizen rights claim for access to leisure activities can only be secured by engaging with the market. This legitimised construction of post- modern citizenship is at the centre of a new political order where choice has been replaced by means and where the classless paradigm championed by the Prime Minister will be a classlessness of constructed omission.

Translation practices in political institutions: a comparison of national, supranational, and non-governmental organisations

This paper explores the settings and practices of translation at three types of political institutions, i.e. national, supranational, and non-governmental organisations. The three institutions are the translation service of the German Foreign Office, the translation department of the European Central Bank, and translation provision by the non-governmental organisation Amnesty International. The three case studies describe the specific translation practices in place at these institutions and illustrate some characteristic translation strategies. In this way, we reflect on how different translation practices can impact on translation agency and how these practices in turn are influenced by the type of institution and its organisational structure. The article also aims to explore to which extent the characteristics of collectivity, anonymity and standardisation, and of institutional translation as self-translation are applicable to the institutions under discussion.

Report on activities of the Caribbean Council for Science and Technology: Workshop on Methodology for Assessment of National Science and Technology Capabilities

Informe de la reunion sobre metodologia para la evaluacion de las capacidades nacionales en ciencia y tecnologia, realizada en Suriname, del 12 al 15 de octubre de 1981. Presenta un resumen de los debates, conclusiones y recomendaciones.

Estado de situación de las cuentas nacionales y grado de avance en la implementación del SCN 1993 en América Latina y el Caribe = Report of the status of national accounts and progress in implementing SNA 1993 in Latin America and the Caribbean

Incluye Bibliografía

Comparabilidad de los sistemas de cuentas nacionales y del producto material en América Latina = Comparability of the systems of national accounts and the material product in Latin America

Incluye Bibliografía

Informe del Seminario Regional de Expertos sobre Comparaciones del Sistema de Cuentas Nacionales y del Sistema de Balances de la Economía Nacional en América Latina = Report of the Regional Seminar of Experts on Comparisons of the System of National Accounts and the System of Balances of the National Economy in Latin America

Incluye Bibliografía