Propaganda enganosa e persuasão : reação do consumidor e proposta de políticas públicas

A propaganda vem se difundindo de formas as mais variadas há muito tempo. Não é incomum, entretanto, que em vez de ser usada para transmitir informações e características do que é anunciado, haja empresas que fazem uso de ludíbrio e engodo em suas peças publicitárias a fim de persuadir os potenciais consumidores de uma maneira condenável em termos éticos. Esta tese analisa a reação dos consumidores quando expostos a propagandas enganosas, comparando-a à daqueles que foram expostos a propagandas sem engodo, por meio de experimentos em que 359 indivíduos foram pesquisados e hipóteses testadas, com testes de média entre duas populações e o uso da Escala de Wells, analisando ainda os argumentos de publicitários e de um representante do CONAR a respeito da atuação dos profissionais desta área. Os resultados indicam que os publicitários não se baseiam em um código de conduta para a criação de propagandas visando ao respeito ao cliente; eles indicam que se algo lesivo ou enganoso tiver sido divulgado, isto é devido ao fato de seu cliente ter fornecido um briefing inadequado. Não há, aparentemente, questionamentos dos publicitários sobre a veracidade daquilo que o cliente lhes transmite ao solicitar a concepção de uma propaganda. Com relação aos consumidores, percebe-se que a maioria não conhece as obrigações do CONAR nem leu o Código de Defesa do Consumidor. Eles creem que empresas com maior reputação apresentam mais credibilidade em relação ao que transmitem em suas propagandas, e confundem artifícios legais com enganosos. A maioria dos consumidores que já foi enganada por uma propaganda nunca agiu contra a empresa responsável após ter percebido o que ocorrera. Os principais artifícios usados em propagandas foram testados, tendo sido possível perceber que, ainda que não interfiram em grande magnitude na intenção de compra, são responsáveis por confundir em diversas situações os consumidores, como observado nos casos do uso das expressões “apenas”, “a partir de” e no uso de letras miúdas para “fornecer” informações. As políticas públicas propostas servem para organizar os achados desta tese e o que já foi publicado na literatura sobre o tema, visando a recomendar formas de se educar os consumidores, de se agir em prol de uma sociedade em que propagandas enganosas não sejam algo tão corriqueiro e de punir e controlar aquilo que é divulgado em mensagens que a cada momento atingem uma enorme quantidade de indivíduos, influenciando suas decisões de compra.

A qualidade dos serviços educacionais e a proteção do código de defesa do consumidor

Pós-graduação em Direito - FCHS

Advance fee loan scams : hearing before the Ad Hoc Subcommittee on Consumer and Environmental Affairs of the Committee on Governmental Affairs, United States Senate, One Hundred Second Congress, first session, December 19, 1991.

Shipping list no.: 93-0487-P.

Investigation of regulatory commissions and agencies : interim report of the Committee on Interstate and Foreign Commerce, Subcommittee on Legislative Oversight.

"February 9, 1960."

Reproductive biology and pollination of Govenia utriculata: A syrphid fly orchid pollinated through a pollen-deceptive mechanism

The reproductive biology and pollination mechanisms of Govenia utriculata (Sw.) Lindl. were studied in a mesophytic semideciduous forest at Serra do Japi, south-eastern Brazil. The floral visitors and pollination mechanisms were recorded, and experimental pollinations were carried out to determine the breeding system of this species. Populations of G. utriculata growing at Serra do Japi are exclusively visited and pollinated by two species of hoverflies in the genus Salpingogaster (Diptera: Syrphidae) that are attracted by deceit to the flowers of this orchid species. The lip apex and the column base present small brownish and yellow to orange spots that mimic pollen clusters. Govenia utriculata is self-compatible, but pollinator dependent. Natural fruit set was low (10%), but similar to that of other non-obligatorily autogamous sympatric orchid species that occur at Serra do Japi and of other fly-pollinated orchid species pollinated through deceptive mechanisms.

Negotiation platform for personalised advertising

This paper describes a multi-agent brokerage platform for near real time advertising personalisation organised in three layers: user interface, agency and marketplace. The personalisation is based on the classification of viewer profiles and advertisements (ads). The goal is to provide viewers with a personalised advertising alignment during programme intervals. The enterprise interface agents upload new ads and negotiation profiles to producer agents and new user and negotiation profiles to distributor agents. The agency layer is composed of agents that represent ad producer and media distributor enterprises as well as the market regulator. The enterprise agents offer data upload and download operations as Web Services and register the specification of these interfaces at an UDDI registry for future discovery. The market agent supports the registration and deregistration of enterprise delegate agents at the marketplace. This paper addresses the marketplace layer, an agent-based negotiation platform per se, where delegates of the relevant advertising agencies and programme distributors negotiate to create the advertising alignment that best fits a viewer profile and the advertising campaigns available. The whole brokerage platform is being developed in JADE, a multi-agent development platform. The delegate agents download the negotiation profile and upload the negotiation results from / to the corresponding enterprise agent. In the meanwhile, they negotiate using the Iterated Contract Net protocol. All tools and technologies used are open source.

Advertising of ultra-processed foods and beverages: children as a vulnerable population

The rapid nutrition transition occurring in Latin America has resulted in a sharp increase of childhood overweight and obesity. Recent evidence has shown that food and beverage advertising has a great influence on children’s eating behavior. This population has become a key target market for the ultra-processed foods and beverages industry, which is marketing products in an aggressive way. Evidence shows that Latin American countries have poor regulation of ultra-processed foods and beverages advertising, where the discourse of self-regulation still prevails over statutory regulations. The following commentary explores how advertising might play an important role in developing unhealthy dietary patterns and obesity in Latin American children, as well as the urgent need for government action and the involvement of civil society to tackle this public health issue.

Personalised Advertising Supported by Agents

This paper reports the development of a B2B platform for the personalization of the publicity transmitted during the program intervals. The platform as a whole must ensure that the intervals are filled with ads compatible with the profile, context and expressed interests of the viewers. The platform acts as an electronic marketplace for advertising agencies (content producer companies) and multimedia content providers (content distribution companies). The companies, once registered at the platform, are represented by agents who negotiate automatically the price of the interval timeslots according to the specified price range and adaptation behaviour. The candidate ads for a given viewer interval are selected through a matching mechanism between ad, viewer and the current context (program being watched) profiles. The overall architecture of the platform consists of a multiagent system organized into three layers consisting of: (i) interface agents that interact with companies; (ii) enterprise agents that model the companies, and (iii) delegate agents that negotiate a specific ad or interval. The negotiation follows a variant of the Iterated Contract Net Interaction Protocol (ICNIP) and is based on the price/s offered by the advertising agencies to occupy the viewer’s interval.

Efficient advertising strategies for the fragrance market

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

The integration of online advertising: The effects of source expertise and certainty level of the message on consumer involvement and persuasion in the context of user-generated advertising

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Children emotional reactions toward advertising and brands: A drawing experiment

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics