Una escena, una actriz y clic : trabajos de Patricia Bonilla en la oficina

Fondo Margaritainés Restrepo

Propuesta de un programa de capacitación de calidad en el servicio al cliente dirigido al personal de la unidad de salud de Mejicanos Dr. Hugo Morán Quijada.

El enfoque de la calidad se ha convertido en una nueva forma o filosofía de trabajo de las organizaciones la cual se proyecta eficientemente en las relaciones con los clientes o usuarios de los productos o servicios. Esto hace que las organizaciones realicen cambios ya sea en la presentación, diversidad de los productos, imagen corporativa y/o estructura organizacional; formulando políticas que contribuyan a proyectar una imagen favorable a la institución a través de la prestación de servicios con calidad con el fin de responder a las necesidades y expectativas de los usuarios, ya que ellos son la razón de ser de las mismas. En tal sentido, las inversiones en capital humano son de vital importancia para las instituciones, ya que es un medio a través del cual se puede lograr un adecuado desempeño de la fuerza laboral en los puestos que ocupan. Por lo tanto, presente trabajo se creó con la propósito de detectar las necesidades de capacitación del personal de la Unidad de Salud de Mejicanos Dr. Hugo Morán Quijada, relacionados con el servicio al cliente y calidad en el servicio con el fin de proponer un programa de capacitación que sea la herramienta que contribuya al personal de la institución brindar servicios con calidad. La investigación de campo se realizó haciendo uso de fuentes primaria de información tales como la entrevista y encuesta; también de fuentes secundarias entre las cuales se encuentran libros de texto, trabajos de graduación, artículos de internet, y seminarios de capacitación. La elaboración del diagnóstico de la situación actual del personal de la Unidad de Salud se realizó mediante una entrevista realizada a 41 de los empleados que tienen un mayor contacto con el usuario. Para el diagnóstico de la situación actual de los usuarios de la Unidad de Salud; se efectúo una encuesta a los mismos, con el objeto de comparar el servicio proporcionado por personal en las diferentes unidades y servicios que brinda la institución. En éste se identificaron hallazgos relacionados con: tiempo, servicio más solicitado y atención personal, lo que permitió detectar problemas y proponer soluciones que incorporen la filosofía de la calidad en el servicio. Posteriormente se analizó la información recopilada en la investigación de campo, en la cual se encontró que existe insatisfacción en los usuarios por el desinterés y la falta de amabilidad que reciben por parte del personal, asimismo se determinó que la mayoría de los empleados no cuentan con incentivos para realizar mejor su trabajo y carecen de conocimientos básicos de servicio al cliente y calidad en el servicio; lo cual se encuentra sustentado en las deficiencias cognoscitivas identificadas casi en la totalidad de los empleados en las áreas antes citadas. Por tal razón se recomienda implementar un programa capacitación de calidad en el servicio que sirva de guía para la ejecución de las diferentes actividades del proceso de atención y contribuirá a ofrecer servicios de calidad.

Forty-five years of vigilance for freedom : United States Air Forces in Europe, 1942-1987 /

Item 424

Post Hoc Analysis Of The Patricia Randomized Trial Of The Efficacy Of Human Papillomavirus Type 16 (hpv-16)/hpv-18 As04-adjuvanted Vaccine Against Incident And Persistent Infection With Nonvaccine Oncogenic Hpv Types Using An Alternative Multiplex Type-specific Pcr Assay For Hpv Dna.

The efficacy of the human papillomavirus type 16 (HPV-16)/HPV-18 AS04-adjuvanted vaccine against cervical infections with HPV in the Papilloma Trial against Cancer in Young Adults (PATRICIA) was evaluated using a combination of the broad-spectrum L1-based SPF10 PCR-DNA enzyme immunoassay (DEIA)/line probe assay (LiPA25) system with type-specific PCRs for HPV-16 and -18. Broad-spectrum PCR assays may underestimate the presence of HPV genotypes present at relatively low concentrations in multiple infections, due to competition between genotypes. Therefore, samples were retrospectively reanalyzed using a testing algorithm incorporating the SPF10 PCR-DEIA/LiPA25 plus a novel E6-based multiplex type-specific PCR and reverse hybridization assay (MPTS12 RHA), which permits detection of a panel of nine oncogenic HPV genotypes (types 16, 18, 31, 33, 35, 45, 52, 58, and 59). For the vaccine against HPV types 16 and 18, there was no major impact on estimates of vaccine efficacy (VE) for incident or 6-month or 12-month persistent infections when the MPTS12 RHA was included in the testing algorithm versus estimates with the protocol-specified algorithm. However, the alternative testing algorithm showed greater sensitivity than the protocol-specified algorithm for detection of some nonvaccine oncogenic HPV types. More cases were gained in the control group than in the vaccine group, leading to higher point estimates of VE for 6-month and 12-month persistent infections for the nonvaccine oncogenic types included in the MPTS12 RHA assay (types 31, 33, 35, 45, 52, 58, and 59). This post hoc analysis indicates that the per-protocol testing algorithm used in PATRICIA underestimated the VE against some nonvaccine oncogenic HPV types and that the choice of the HPV DNA testing methodology is important for the evaluation of VE in clinical trials. (This study has been registered at ClinicalTrials.gov under registration no. NCT00122681.).

The structure and dynamics of Abell 1942

Aims. We present a dynamical analysis of the galaxy cluster Abell 1942 based on a set of 128 velocities obtained at the European Southern Observatory. Methods. Data on individual galaxies are presented and the accuracy of the determined velocities as some properties of the cluster are discussed. We have also made use of publicly available Chandra X-ray data. Results. We obtained an improved mean redshift value z = 0.22513 +/- 0.0008 and velocity dispersion sigma = 908(139)(+147) km s(-1). Our analysis indicates that inside a radius of similar to 1.5 h(70)(-1) Mpc (similar to 7 arcmin) the cluster is well relaxed, without any remarkable features and the X-ray emission traces the galaxy distribution fairly well. Two possible optical substructures are seen at similar to 5 arcmin from the centre in the northwest and the southwest directions, but are not confirmed by the velocity field. These clumps are, however, kinematically bound to the main structure of Abell 1942. X-ray spectroscopic analysis of Chandra data resulted in a temperature kT = 5.5+/-0.5 keV and metal abundance Z = 0.33 +/- 0.15 Z(circle dot). The velocity dispersion corresponding to this temperature using the T(X-sigma) scaling relation is in good agreement with the measured galaxy velocities. Our photometric redshift analysis suggests that the weak lensing signal observed to the south of the cluster and previously attributed to a ""dark clump"" is produced by background sources, possibly distributed as a filamentary structure.

A review of the Apocreadiidae Skrjabin, 1942 (Trematoda : Digenea) and description of Australian species

The Apocreadiidae is reviewed and is considered to include genera recognised previously within the families Apocreadiidae, Homalometridae, Schistorchiidae, Sphincterostomatidae and Trematobrienidae. Key features of the family are extensive vitelline follicles, eye-spot pigment dispersed in forebody, I-shaped excretory vesicle, no cirrus-sac and genital pore opening immediately anterior to the ventral sucker (usually) or immediately posterior to it (Postporus Manter, 1949). Three subfamilies and 18 genera are recognised within the Apocreadiidae. The Apocreadiinae comprises Homalometron Stafford, 1904 (new syn. Barbulostomum Ramsey, 1965), Callohelmis n. g., Choanodera Manter, 1940, Crassicutis Manter, 1936, Dactylotrema Bravo-Hollis & Manter, 1957, Marsupioacetabulum Yamaguti, 1952, Microcreadium Simer, 1929, Myzotus Manter, 1940, Neoapocreadium Siddiqi & Cable, 1960, Neomegasolena Siddiqi & Cable, 1960, Pancreadium Manter, 1954, Procaudotestis Szidat, 1954 and Trematobrien Dollfus, 1950. The Schistorchiinae comprises Schistorchis Luhe, 1906, Sphincterostoma Yamaguti, 1937, Sphincteristomum Oshmarin, Mamaev & Parukhin, 1961 and Megacreadium Nagaty, 1956. The Postporinae comprises only Postporus. A key to subfamilies and genera of the Apocreadiidae is provided. It is argued that there is no convincing basis for the recognition of the genus Apocreadium Manter, 1937 and all its constituent species are combined with Homalometron. The following new combinations are proposed for species previously recognised within Apocreadium: Homalometron balistis (Manter, 1947), H. caballeroi (Bravo-Hollis, 1953), H. cryptum (Overstreet, 1969), H. longisinosum (Manter, 1937), H. manteri (Overstreet, 1970), H. mexicanum (Manter, 1937) and H. vinodae (Ahmad, 1985). Apocreadium uroproctoferum Sogandares-Bernal, 1959 is found to lack a uroproct and is made a synonym of H. mexicanum. Homalometron verrunculi nom. nov. is proposed to replace the secondarily pre-occupied H. caballeroi Lamothe-Argumedo, 1965. Barbulostomum is made a synonym of Homalometron and H. cupuloris (Ramsey, 1965) n. comb. is proposed. Neochoanodera is made a synonym of Choanodera and Choanodera ghanensis (Fischthal & Thomas, 1970) n. comb. is proposed. Species within the Apocreadiinae and Postporinae are reviewed and the following are recorded or described from Australian fishes: Homalometron wrightae n. sp. from Achlyopa nigra (Macleay), H. synagris (Yamaguti, 1953) n. comb. from Scolopsis monogramma (Cuvier), H. stradbrokensis n. sp. from Gerres subfasciatus Cuvier, Marsupioacetabulum opallioderma n. sp. from G. subfasciatus, Neoapocreadium karwarensis (Hafeezullah, 1970) n. comb. from G. subfasciatus, N. splendens n. sp. from S. monogramma and Callohelmis pichelinae n. g., n. sp. from Hemigymnus melapterus (Bloch), H. fasciatus (Bloch), Stethojulis bandanensis (Bleeker) andChoerodon venustus (De Vis). Callohelmis is recognised by the combination of absence of tegumental spines, caeca terminating midway between the testes and posterior end of body, ventral sucker enclosed in a tegumental pouch, prominent muscles radiating through the body from the ventral sucker, vitelline follicles not extending into the forebody, and a very short excretory vesicle that opens ventrally. New combinations for species previously recognised within Crassicutis are proposed as follows: Neoapocreadium caranxi (Bilqees, 1976) n. comb., N. gerridis (Nahhas & Cable, 1964) n. comb., N. imtiazi (Ahmad, 1984) n. comb. and N. marina (Manter, 1947) n. comb. The host-specificity and zoogeography of the Apocreadiinae are considered.

D. José da Costa Nunes - A Patriarch who cared for more than souls: A case of caesaro-papism in Portuguese India, 1942-1953

É pouco conhecido que durante vários séculos e até ao fim do colonialismo português no Oriente seguiu-se a prática de enviar bispos açorianos. Eram brancos e não tinham outra língia e cultura que não fossem portuguesas. Eram critérios suficientes para serem preferidos a candidatos asiáticos mesmo com formação superior e conhecedores das línguas e culturas dos seus povos. Desconfiava-se da sua lealdade e patriotismo. Isto era particularmente crucial quando se iniciaram movimentos independentistas na Ásia. D. José da Costa Nunes é estudado neste ensaio como um paradigma desta política colonial.

Aegla platensis Schmitt, 1942 (Decapoda: Anomura) um predador de imaturos de Simuliidae (Diptera: Culicomorpha)

Observações de campo e de laboratório evidenciaram, pela primeira vez, a predação preferencial, de larvas e pupas de simulídeos pelo crustáceo. Aegla platensis Schmitt, 1942. Foram feitas observações de campo e coletas no arroio Carpintaria, Município de Dois Irmãos, Rio Grande do Sul, Brasil. É ressaltada a possibilidade de ser usado esse caranguejo em manejo integrado no controle de simulídeos.

O ensino de matemática em duas escolas profissionalizantes: Brasil e Portugal, no período de 1942 a 1978

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)