Capital intelectual do novo modelo de gestão governamental de Alagoas : excelência no atendimento ao cidadão

O escopo deste é descrever o Capital Intelectual para enfocar suas formas como base para se alcançar a Excelência no Atendimento ao Cliente na Gestão Pública. Desta forma, o atendimento por ser um veiculo para qualificar as atividades públicas, ficou sustentado pela literatura existente e pela pesquisa de campo. Assim, relata-se a Gestão Pública, porém, ressaltando-se o foco no cliente interno e externo, com a determinação no servidor público e o usuário, para que a qualidade e a padronização alcancem as atividades desenvolvidas nos órgãos públicos estaduais, mas a essência desta pesquisa é justamente ter como resultado final a excelência no atendimento público, portanto, a pesquisa de campo foi realizada no "JA - Atendimento ao Cidadão", órgão do Governo Estadual, que, em um mesmo ambiente, congrega a prestação de serviços de diversos órgãos das esferas: federal, estadual e municipal, logo se classifica esta pesquisa de natureza aplicada, quantitativa, descritiva, explicativa e conclusiva, e adota-se a modalidade de pesquisa com procedimentos formais e com método monográfico. Espera-se que novos estudantes na área de Administração utilizem este estudo como uma referencia para novos estudos do Capital Intelectual e a Gestão Pública, especificamente, no atendimento ao Cliente. ABSTRACT: The target of this is to describe the Intellectual Capital to focus its forms as base to reach the Excellency in the Attendance to the Customer in the Public administration. ln such a way, the attendance for being one I propagate to characterize the public activities, was supported for existing literature and the research of field. Thus, Public administration is told to it, however, standing out the focus in the internal and externa! customer, with the determination in the public server and the user, so that the quality and the standardization reach the activities developed in the state public agencies, but the essence of this research is exactly to have as resulted final the Excellency in the public attendance, therefore, the field research was carried through in the "JA - Attendance to the Citizen", agency of the State Government, that, in exactly surrounding one, congregates the rendering of services of diverse agencies of the spheres: federal, state and municipal, then this research of applied, quantitative, descriptive, explicative and conclusive nature is classified, and is adopted it modality of research with formal procedures and monographic method. One expects that new students in the area of Administration use this study as reference for new studies of the Intellectual Capital and the Public administration, specifically, in the attendance to the Customer.

The citizen's voice : Albert Hirschman's Exit, Voice and Loyalty and its contribution to media citizenship debates

This paper analyses Albert Hirschman's Exit, Voice and Loyalty (Hirschman 1970) as a basis for understanding the relationship between media and citizenship. It considers the significance of Hirschman's concept of voice in relation to media policy, media participation through user-created content, and the rise of 'citizen media' and 'citizen journalism'. It associates these developments with a 'de-centering' of both media practice and media studies, as considered by Couldry (2006a, 2006b). It concludes by suggesting that voice and participation, rather than citizenship, may constitute a more suitable foundation for understanding new digital media initiatives.

Citizen journalism : a primer :when news takes to the Internet

This paper identifies factors underpinning the emergence of citizen journalism, including the rise of Web 2.0, rethinking journalism as a professional ideology, the decline of ‘high modernist’ journalism, divergence between elite and popular opinion, changing revenue bases for news production, and the decline of deference in democratic societies. It will connect these issues to wider debates about the implications of journalism and news production increasingly going into the Internet environment.

Evaluation of the contribution of theatre attendance to medical undergraduate neuroscience teaching - a pilot study.

Introduction: Medical students often attend the neurosurgical theatre during their clinical neurosciences attachment. However, few studies have been performed to objectively assess the value of this theatre-based learning experience. The main aim of this study was to explore student perceptions on the contribution of neurosurgical theatre attendance to clinical neuroscience teaching.

Materials and Methods: Third-year medical students undergoing their 2-week clinical neurosciences rotation at the Royal Hospitals Belfast were invited to participate in this study. A multi-method strategy was employed using a survey questionnaire comprising of closed and open-ended questions followed by semi-structured interviews to gain a greater 'in-depth' analysis of the potential contribution of neurosurgical theatre attendance to neuroscience teaching.

Results: Based on the completed survey responses of 22 students, the overall experience of neurosurgical theatre-based learning was a positive one. 'In-depth' analysis from semi-structured interviews indicated that students felt that some aspects of their neurosurgical theatre attendance could be improved. Better preparation such as reading up on the case in hand and an introduction to simple theatre etiquette to put the student at ease (in particular, for students who had never attended theatre previously), would improve the learning experience. In addition, having an expectation of what students are expected to learn in theatre making it more learning outcomes-based would probably make it feel a more positive experience by the student.

Conclusions: The vast majority of students acknowledged the positive learning outcomes of neurosurgical theatre attendance and felt that it should be made a mandatory component of the curriculum.

The citizen soldiers at North Point and Port McHenry, September 12 & 13, 1814. Resolves of the citizens in town meeting, particulars relating to the battle, official correspondence and honorable discharge of the troops. Also, celebration of the seventy-fifth anniversary, 1889. Reprint. --

First edition printed by Nathaniel Hickman.

Can health beliefs help in explaining attendance to follow-up care? The Swiss Childhood Cancer Survivor Study

Objective: Improved treatment has increased the survival of childhood cancer patients in recent decades, but follow-up care is recommended to detect and treat late effects. We investigated relationships between health beliefs and follow-up attendance in adult childhood cancer survivors. Methods: Childhood cancer survivors aged younger than 16 years when diagnosed between 1976 and 2003, who had survived for more than 5 years and were currently aged 201 years, received a postal questionnaire. We asked survivors whether they attended follow-up in the past year. Concepts from the Health Belief Model (perceived susceptibility and severity of future late effects, potential benefits and barriers to follow-up, general health value and cues to action) were assessed. Medical information was extracted from the Swiss Childhood Cancer Registry. Results: Of 1075 survivors (response rate 72.3%), 250 (23.3%) still attended regular followup care. In unadjusted analyses, all health belief concepts were significantly associated with follow-up (po0.05). Adjusting for other health beliefs, demographic, and medical variables, only barriers (OR50.59; 95%CI: 0.43–0.82) remained significant. Younger survivors, those with lower educational background, diagnosed at an older age, treated with chemotherapy, radiotherapy, or bone marrow transplantation and with a relapse were more likely to attend follow-up care. Conclusions: Our study showed that more survivors at high risk of cancer- and treatmentrelated late effects attend follow-up care in Switzerland. Patient-perceived barriers hinder attendance even after accounting for medical variables. Information about the potential effectiveness and value of follow-up needs to be available to increase the attendance among childhood cancer survivors.

The American citizen [electronic resource] : his rights and duties, according to the spirit of the Constitution of the United States. /

Electronic text and image data.

A citizen's guide to the federal budget, budget of the United States government

Mode of access: Internet.

Status of the Hoover report, 1949-1953 : a citizen's guide to the progress of Federal reorganization, from creation of the original Commission on Organization of the Executive Branch of the Government to the end of the first session of the 83d Congress.

Mode of access: Internet.

The American citizen. A discourse on the nature and extent of our religious subjection to the government under which we live

Mode of access: Internet.

A citizen's guide to the Community mental health centers act /

Mode of access: Internet.