Risk management in software projects through Knowledge Management techniques: Cases in Brazilian Incubated Technology-Based Firms

In businesses such as the software industry, which uses knowledge as a resource, activities are knowledge intensive, requiring constant adoption of new technologies and practices. Another feature of this environment is that the industry is particularly susceptible to failure; with this in mind, the objective of this research is to analyze the integration of Knowledge Management techniques into the activity of risk management as it applies to software development projects of micro and small Brazilian incubated technology-based firms. Research methods chosen were the Multiple Case Study. The main risk factor for managers and developers is that scope or goals are often unclear or misinterpreted. For risk management, firms have found that Knowledge Management techniques of conversion combination would be the most applicable for use; however, those most commonly used refer to the conversion mode as internalization.. © 2013 Elsevier Ltd. APM and IPMA.

Developing and Deploying an XML-based Learning Content Management System at the FernUniversität Hagen

This paper is a report about the FuXML project carried out at the FernUniversität Hagen. FuXML is a Learning Content Management System (LCMS) aimed at providing a practical and efficient solution for the issues attributed to authoring, maintenance, production and distribution of online and offline distance learning material. The paper presents the environment for which the system was conceived and describes the technical realisation. We discuss the reasons for specific implementation decisions and also address the integration of the system within the organisational and technical infrastructure of the university.

Configuration management and product lines to enhance the replication process in software engineering

This research is concerned with the experimental software engineering area, specifically experiment replication. Replication has traditionally been viewed as a complex task in software engineering. This is possibly due to the present immaturity of the experimental paradigm applied to software development. Researchers usually use replication packages to replicate an experiment. However, replication packages are not the solution to all the information management problems that crop up when successive replications of an experiment accumulate. This research borrows ideas from the software configuration management and software product line paradigms to support the replication process. We believe that configuration management can help to manage and administer information from one replication to another: hypotheses, designs, data analysis, etc. The software product line paradigm can help to organize and manage any changes introduced into the experiment by each replication. We expect the union of the two paradigms in replication to improve the planning, design and execution of further replications and their alignment with existing replications. Additionally, this research work will contribute a web support environment for archiving information related to different experiment replications. Additionally, it will provide flexible enough information management support for running replications with different numbers and types of changes. Finally, it will afford massive storage of data from different replications. Experimenters working collaboratively on the same experiment must all have access to the different experiments.

Using configuration management and product line software paradigms to support the experimentation process in software engineering.

There is no empirical evidence whatsoever to support most of the beliefs on which software construction is based. We do not yet know the adequacy, limits, qualities, costs and risks of the technologies used to develop software. Experimentation helps to check and convert beliefs and opinions into facts. This research is concerned with the replication area. Replication is a key component for gathering empirical evidence on software development that can be used in industry to build better software more efficiently. Replication has not been an easy thing to do in software engineering (SE) because the experimental paradigm applied to software development is still immature. Nowadays, a replication is executed mostly using a traditional replication package. But traditional replication packages do not appear, for some reason, to have been as effective as expected for transferring information among researchers in SE experimentation. The trouble spot appears to be the replication setup, caused by version management problems with materials, instruments, documents, etc. This has proved to be an obstacle to obtaining enough details about the experiment to be able to reproduce it as exactly as possible. We address the problem of information exchange among experimenters by developing a schema to characterize replications. We will adapt configuration management and product line ideas to support the experimentation process. This will enable researchers to make systematic decisions based on explicit knowledge rather than assumptions about replications. This research will output a replication support web environment. This environment will not only archive but also manage experimental materials flexibly enough to allow both similar and differentiated replications with massive experimental data storage. The platform should be accessible to several research groups working together on the same families of experiments.

Traceability Management Architectures Supporting Total Traceability in the Context of Software Engineering

In the area of Software Engineering, traceability is defined as the capability to track requirements, their evolution and transformation in different components related to engineering process, as well as the management of the relationships between those components. However the current state of the art in traceability does not keep in mind many of the elements that compose a product, specially those created before requirements arise, nor the appropriated use of traceability to manage the knowledge underlying in order to be handled by other organizational or engineering processes. In this work we describe the architecture of a reference model that establishes a set of definitions, processes and models which allow a proper management of traceability and further uses of it, in a wider context than the one related to software development.

Can risk management boost the supply of affordable housing development and management?

Purpose: The purpose of this paper is to analyse the risk management process conducted by some private and not-for-profit affordable housing providers in South East Queensland, and draw conclusions about the relationship between risk assessments/responses and past experiences.----- Design/methodology/approach: In-depth interviews of selected non-government housing providers have been conducted to facilitate an understanding of their approach to risk assessment in developing and in managing affordable housing projects. Qualitative data are analysed using thematic analysis to find emerging themes suggested by interview participants.----- Findings: The paper finds that informal risk management process is used as part of normal business process in accordance with industry standards. Many interviewees agree that the recognition of financial risk and the fear of community rejection of such housing projects have restrained them from committing to such investment projects. The levels of acceptance of risk are not always consistent across housing providers which create opportunities to conduct multi-stakeholder partnership to reduce overall risk.----- Research limitations/implications: The paper has implications for developers or investors who seek to include affordable housing as part of their portfolio. However, data collected in the study are a cross-section of interviews that will not include the impact on recent tax incentives offers by the Australian Commonwealth Government.----- Practical implications: The study suggests that implementing improvements to the risk mitigation and management framework may assist in promoting the supply of affordable housing by non-government providers.----- Originality/value: The focus of the study is the interaction between partnerships and risk management in development and management of affordable rental housing.

Engaging operations management students by designing the unit with industry focus

Operations management is an area concerned with the production of goods and services ensuring that business operations are efficient in utilizing resource and effective to meet customer requirements. It deals with the design and management of products, processes, services and supply chains and considers the acquisition, development, and effective and efficient utilization of resources. Unlike other engineering subjects, content of these units could be very wide and vast. It is therefore necessary to cover the content that is most related to the contemporary industries. It is also necessary to understand what engineering management skills are critical for engineers working in the contemporary organisations. Most of the operations management books contain traditional Operations Management techniques. For example ‘inventory management’ is an important topic in operations management. All OM books deal with effective method of inventory management. However, new trend in OM is Just in time (JIT) delivery or minimization of inventory. It is therefore important to decide whether to emphasise on keeping inventory (as suggested by most books) or minimization of inventory. Similarly, for OM decisions like forecasting, optimization and linear programming most organisations now a day’s use software. Now it is important for us to determine whether some of these software need to be introduced in tutorial/ lab classes. If so, what software? It is established in the Teaching and Learning literature that there must be a strong alignment between unit objectives, assessment and learning activities to engage students in learning. Literature also established that engaging students is vital for learning. However, engineering units (more specifically Operations management) is quite different from other majors. Only alignment between objectives, assessment and learning activities cannot guarantee student engagement. Unit content must be practical oriented and skills to be developed should be those demanded by the industry. Present active learning research, using a multi-method research approach, redesigned the operations management content based on latest developments in Engineering Management area and the necessity of Australian industries. The redesigned unit has significantly helped better student engagement and better learning. It was found that students are engaged in the learning if they find the contents are helpful in developing skills that are necessary in their practical life.

Extensible software for research data capture

Projects funded by the Australian National Data Service(ANDS). The specific projects that were funded included: a) Greenhouse Gas Emissions Project (N2O) with Prof. Peter Grace from QUT’s Institute of Sustainable Resources. b) Q150 Project for the management of multimedia data collected at Festival events with Prof. Phil Graham from QUT’s Institute of Creative Industries. c) Bio-diversity environmental sensing with Prof. Paul Roe from the QUT Microsoft eResearch Centre. For the purposes of these projects the Eclipse Rich Client Platform (Eclipse RCP) was chosen as an appropriate software development framework within which to develop the respective software. This poster will present a brief overview of the requirements of the projects, an overview of the experiences of the project team in using Eclipse RCP, report on the advantages and disadvantages of using Eclipse and it’s perspective on Eclipse as an integrated tool for supporting future data management requirements.

Gestão do conhecimento aplicada ao processo de desenvolvimento de software : estudo de caso da Câmara dos Deputados

Reporta resultados da aplicação de princípios da gestão do conhecimento na condução de um projeto de definição, modelagem e implementação de processo de desenvolvimento de software, no contexto de uma organização do setor público. O processo resultante, denominado SIGA-ME, se mostrou capaz de harmonizar práticas variadas, integrar processos técnicos de TI e formalizar papeis e responsabilidades dos participantes envolvidos. Estão relatadas neste trabalho as principais dificuldades encontradas e lições aprendidas registradas ao longo do trabalho, que adotou como estratégia o levantamento dos pontos de interesse das áreas envolvidas, a validação de práticas em projetos reais, o desenho do processo através da notação BPMN e a utilização do MediaWiki como ferramenta de comunicação, colaboração e compartilhamento de conhecimento.

Controle gerencial em equipes de desenvolvimento de software: um estudo de caso

A tecnologia da informação (TI) transformou o mundo nas últimas décadas e suas contribuições no processamento e disseminação da informação provocaram mudanças radicais no modo de viver das pessoas e afetou profundamente a gestão e a estrutura das organizações. Neste novo cenário, a literatura de negócios vem apresentando registros de desperdício de investimentos na área de tecnologia da informação. As dificuldades em reconhecer valor nos investimentos em TI e os desafios enfrentados na gestão de equipes de desenvolvimento de software são aspectos considerados no problema a ser pesquisado, a saber: a área de TI carece de sistemas de controle gerencial que poderiam minimizar riscos de desperdício de recursos, de baixa produtividade ou de fracasso na implantação do sistema a ser desenvolvido?O objetivo geral desta pesquisa é investigar as dificuldades enfrentadas pelas equipes de desenvolvimento de software para avaliar se há ou não desperdício de recursos, segundo a percepção dos entrevistados e, ainda, se há ou não carência de controle gerencial. Investigar quais poderiam ser os indicadores mais adequados para um sistema de controle gerencial voltados para esta área de atuação da TI e mapear fatores de sucesso estão entre os objetivos específicos da pesquisa. Do ponto de vista metodológico, esta é uma pesquisa exploratória que adota o procedimento de estudo de caso baseado em análise qualitativa. Os resultados alcançados confirmam o problema de desperdício de recursos e de baixa produtividade nas equipes de TI da empresa analisada e apontam para a carência de mecanismos ou processos de controle gerencial.

Gestão de Custos através do Custeio Baseado em Atividades (ABC): um estudo de caso em um projeto de desenvolvimento de software

O contexto da era da informação exige novas habilidades para competir com sucesso, tanto para empresas industriais como para as de serviços. Desde o seu surgimento, a Engenharia de Software tem enfrentado o desafio em estimar, controlar e gerenciar custos no processo de desenvolvimento de software. Os custos são parte de um projeto de software e nem sempre são claramente mensurados. Algumas desenvolvedoras de software são caracterizadas como prestadoras de serviços e as organizações que prestam serviços possuem as mesmas dificuldades em termos gerenciais que as indústrias, elas precisam de sistemas de gestão adequados para gerir seus custos, logo seus recursos. Nesse contexto é que os sistemas de informações contábeis estão inseridos, fornecendo respostas que os gestores necessitam para tomar decisões. Os custos são exemplos desse tipo de informação, pois o seu conhecimento é indispensável para uma boa gerência dos recursos organizacionais. O Custeio Baseado em Atividades (ABC) é uma ferramenta contábil útil para o gerenciamento estratégico dos custos uma vez que os sistemas de custeio tradicionais já não atendem essa necessidade das organizações. Diante desse cenário, o objetivo geral dessa dissertação é aplicar a metodologia de custeio baseado em atividades em um projeto de desenvolvimento de software com a finalidade de gestão de custos. Este pesquisa caracteriza-se como qualitativa descritiva e faz uso do método do estudo de caso. Através desse estudo foi possível comprovar a utilidade do ABC como instrumento de auxílio na gestão de custos nas organizações que prestam serviços em desenvolvimento de software, pois possibilita a visualização da maneira que os recursos são consumidos pelas atividades que agregam e não agregam valor ao negócio e ao cliente.

Customizing the technology roadmapping technique for software companies

Software importance keeps growing fast and consistently for many organizations. The growth of software functionality in manufactured products and the emergence of digital media, convergent spaces including digital content, software, and multi-channels to the market, are recent examples of organizational changes where software assumed a central position for the corporate strategy. This paper analyzes the alignment between strategic objectives and software development processes at software companies and proposes a methodology to ensure that development processes are aligned with the corporate capabilities required to exploit future market opportunities. The methodology includes the categorization of different software companies according to their core capabilities and the customization of the technology roadmapping technique for software companies. The research process included the realization of case studies and a survey. (c) 2006 PICMET.

Model-Based Reasoning: A Principled Approach for Software Engineering

Lee M.H., Model-Based Reasoning: A Principled Approach for Software Engineering, Software - Concepts and Tools,19(4), pp179-189, 2000.