Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor

Esta pesquisa avaliou o fenômeno assédio moral no Banco Credit S.A., considerando de que maneira esta prática se revela no ambiente de trabalho, seus efeitos físicos e psicológicos e, por fim, a repercussão psicossocial do assédio moral no ambiente organizacional dessa empresa; acrescentando que a nomenclatura dada a este Banco é fictícia, uma vez que não obtivemos autorização formal desta instituição apontada como objeto de estudo da pesquisa. As conclusões são baseadas numa pesquisa etnográfica qualitativa através de entrevistas semi-estruturadas, com relatos de 10 (dez) respondentes, empregados do Banco Credit S.A., acerca do fenômeno assédio moral. Como forma de validação dos dados captados foi aplicada uma pesquisa etnográfica virtual, de cunho quantitativo a 103 (cento e três) respondentes, todos empregados dessa instituição, através do survey. Por fim, foi realizada uma entrevista com o Presidente do BancáRio - Sindicato dos Bancários do Rio de Janeiro, ator social apto a descrever o fenômeno assédio moral no setor bancário holisticamente, ajuizando assim, as análises relativas ao perfil do Banco Credit S.A., sobretudo àquelas semelhantes ou divergentes do senso comum. Os tópicos da discussão estão circunscritos a partir dos anos 80-90 quando se dá a estabilização da economia brasileira, através da implantação do plano real, no governo FHC. Nesse contexto, o setor bancário passou por um processo de reestruturação produtiva, marcado pelas privatizações e a adoção de novas formas de gestão que resultaram em conflitos no ambiente de trabalho. Essas modificações levaram a uma ruptura nos processos das transaçoes bancárias, reconfigurando o setor, se estabelendo de forma cristalizada admitindo assim, o assédio moral como uma pratica corriqueira e institucionalizada. Esta pesquisa conclui que, diante deste cenário o assédio moral revelou-se um fenômeno corriqueiro que foi incorporado à cultura organizacional desta empresa como mecanismo de punição aos empregados que não atingem as metas estabelecidas. O clima organizacional do Banco Credit S.A. é tenso e propício as práticas de assédio moral; que esse fenômeno reduz a capacidade produtiva do empregado, induzindo ao aumento de custos com improdutividade e baixa eficiência para o próprio banco. O assédio moral, nas relações entre os empregados do banco Credit S.A. se revela mais comumente de forma vertical descendente, sua prática é fortemente percebida pelos empregados desta instituição.

Práticas e contribuições da usabilidade em canais eletrônicos pela ótica da empresa: estudo de caso de um banco brasileiro

O avanço tecnológico no setor bancário brasileiro trouxe não só crescentes sofisticação, flexibilidade e complexidade aos produtos e serviços, mas também viabilizou a existência de novos canais de distribuição, os chamados canais eletrônicos. Por um lado, esses canais mudaram a forma como as pessoas se comunicam e se relacionam. Por outro lado, trouxeram desafios para os gestores de marketing, que precisam proporcionar que os diferentes usuários acessem e interajam com esses canais, de maneira eficiente, eficaz e satisfatória, ou seja, com usabilidade. Através de um estudo de caso descritivo, essa dissertação teve por objetivo identificar e entender as reais contribuições da usabilidade nos projetos desenvolvidos em um banco. Foram investigadas a visão, as práticas, os atributos, os obstáculos e o nível aplicado da usabilidade no contexto organizacional. Como resultado, doze contribuições da usabilidade foram identificadas nos projetos sob a ótica de seus gestores. Com base nesse conjunto de contribuições pode-se averiguar que o banco está direcionando esforços para construir sistemas completos que permitam, aos seus diferentes perfis de usuários, entenderem, aprenderem e lembrarem como é seu uso, obterem resultados seguros e precisos, mas que também produzam sentimentos de prazer, instigando o interesse, sem que esses usuários gastem muito tempo, nem se esforcem muito para utilizá-los.

Partial economic reforrns and financial crises: an emerging markets perspective

The recent emerging market experiences have posed a challenge to the conventional wisdom that unsustainable fiscal deficits are the key to understanding financial crises in these countries. The health of the domestic banking system has emerged as the main driving force behind the perverse dynamics of partial reforms. The current paper shares this view and uses a model of contractual inefliciencies in the banking sector to understand the dynamics of these reforms. We find that the threat of a large exchange rate devaluation depends on the stock of international reserves relative to the stock of domestic credit that must be extended by the Central Bank in response to a large capital outflow. Moreover, if a country has a weak banking sector but high net reserve ratios, the capital flow reversal might only increase the vulnerability to a currency crisis without necessarily causing it. The results are in accordance with much of the empiricalliterature on the determinants of financiaI crises in emerging markets. Some aspectsof the recent policy debate on the introduction of capital controls are also analysed.

A model of private bank-note issue

A random-matching model (ofmoney) is formulated in which there is complete public knowledge of the trading histories of a subset of the population, called the banking sector, and no public knowledge of the trading histories of the complement of that subset, called the non bank sector. Each person, whether a banker or a non banker, is assumed to have the technological capability to create indivisible and durable objects called notes. If outside money is indivisible and sufficiently scarce, then the optimal mechanism is shown to have note issue and note destruction (redemption) by members of the banking sector.

Avoiding some costs of inflation and crawling toward hyperinflation : the case of the Brazilian domestic currency substitute

The pattem of a classical hyperinflation is an acute acceleration of the inflation levei accompanied by rapid substitution away from domestic currency. Brazil, however, has becn experiencing inflation leveis well above 1,000% a year since 1988 without entering the classical hyperinflation path. Two elements play key roles in differcntiating the Brazilian case from other hyperinflationary experiences: indexation and the provision of a reliable domestic currency substitute, Le., the provision of liquidity to interest-bearing assets. This paper claims that the existence of this domestic currency substitute is lhe main source of both lhe inability of the Brazilian central bank to fight inflation and of the unwillingness of Brazilians to face the costs of such a fight. The provision of the domestic currency substitute through the banking sector is modeled, and the main macroeconomic consequences of this monetary regime are derived. Those are: the lack of a nominal anchor for the price system due to the passive monetary policy; the endogeneity of seignorage unlikc traditional models of hyperinflation; and lhe ineffectiveness of very high real interest rates.

Welfare characterization of monetary-applied models and three implications

This paper demonstrates that the applied monetary mo deIs - the Sidrauski-type models and the cash-in-advance models, augmented with a banking sector that supplies money substitutes services - imply trajectories which are P8,reto-Optimum restricted to a given path of the real quantity of money. As a consequence, three results follow: First, Bailey's formula to evaluate the wclfare cost of inflation is indeed accurate, if the long-run capital stock does not depend on the inflation rate and if the compensate demand is considered. Second, the relevant money demand concept for this issue - the impact of inflation on welfare - is the monetary base, Third, if the long-run capital stock depends on the inflation rate, this dependence has a second-order impact ou wclfare, and, conceptually, it is not a distortion from tite social point of vicw. These three implications moderatc some evaluations of the wclfare cost of the perfect predicted inflation.

Why join a carbon club?: a study of the banks participating in the Brazilian “Business for Climate Platform”

Why do firms that present low levels of (direct) carbon emissions participate in “carbon clubs”, which have the goal of managing and reducing greenhouse gas (GHG) emissions? In order to answer this question, we collected data from both primary and secondary sources from firms operating in the Brazilian banking sector, which are members of the Businesses for Climate Platform (Plataforma Empresas pelo Clima e EPC). We first looked for answers in the institutional theory and resource based view of the firm (RBV). By confronting the arguments presented by these streams of scientific enquiry with empirical data, we worked on theory testing. In particular, we analyzed the institutional pressures and resources and capabilities of the focus companies, in order to understand the rationales for proactive sustainability management. We found evidences of the arguments presented by both the institutional theory and the RBV. By studying an industry that is not a frequent subject to research on socio-environmental issues e for not being considered of high impact e in an emerging market economy, the research contributes to both the further development of the institutional theory and the advancement of sustainability management in corporations.

O Trabalho e o labirinto da responsabilidade socioempresarial:a experiência da cidadania empresarial do Banco do Brasil

In the current systemic crisis, economic policy is directed to correct the consequences of the functioning of this metabolism, but within the limits of the capital. From this perspective, decision makers propose trade policies, agricultural and industrial to ensure conditions for economic growth. However, as a dead end, there is failure of the State in giving efficacy to the operation of all segments of the economy, especially given the budget constraint. Public managers are forced to seek external resources, resuming the cycle of political allegiance to the interests of international financial and banking representatives, installed in so-called multilateral. The complex ideological capital comes into play in trying to convince society that the paths taken by governments are inevitable, and that capitalism can be "humanized", even with the realization of the growing inequalities caused by historical irrationalism of the production process of capital . In this sense, emerging concepts that attempt to demonstrate the compatibility of the system to real human needs. This ideological offensive is intended to legitimize the capital. The so-called third sector has a special highlight with the concept of corporate social responsibility. It creates a political environment in which the inevitable mix-up with new illusions offered by and often funding the metabolism of capital in order to perpetuate this system. In this context, political elites, and considerable portions of the academy, embark on "waves of capitalist optimism," while the sociometabolismo capital expands its historical limits, driving forces postponing their collapse, but that cause human suffering and ecological stress. Wars are disseminated to strengthen the deadly war industry and the automobile industry; and devastating the environment of which depends the capital system. In this scenario disassemble, propositions emerge around a "new social pact" in order to minimize the adverse effects of the dynamics of reproduction of capital. The business class is called to exercise its role through the discourse that appeals to social responsibility programs, in order to intervene directly in the "social question". The core of this research is precisely this point. Although there is considerable scholarship on the phenomenon of Social Responsibility and Corporate Citizenship, there is also an evident lack of this approach focused on the banking sector in Brazil. The importance of rentier capital increased ownership of shares in the wealth produced by all of Brazilian society, justifies a sociological research project on Social Responsibility in the domestic financial sector. In this sense, it was decided to perform a dynamic approach to the "Corporate Citizenship" in the banking industry, specifically in the Bank of Brazil. As this is a key institution, is important analyze of the impacts of this strategy fetish of capitalist reproduction, in order to evaluate the social legitimization of rentier capital in Brazil. In this scenario of the abundance of the discourse on social responsibility there exist a progressive impoverishment of professional work in this segment in Brazil. There is a dramatic mismatch between rhetoric and practice because of the trend of deepening vulnerability of the working conditions of the Brazilian bank worker, from the 1990's. In the specific case of the Bank of Brazil, the first initiative of the institution was to conform to the principles of the UNO and the Ethos Institute, aiming to align their domestic policies to this new strategy of domination of capital. The purpose is to place the Bank in the ideological sphere of corporate social responsibility, just as with its partners in the private financial intercapitalist competition. Indeed, in the internal ambit of the Bank of Brazil, there is a policy to adjust its functional segments to the doctrine of Social Corporate Responsibility. The concepts of this doctrine is presented as something inexorable. There are no alternatives. The Bank of Brazil operates in a highly competitive market, the segment featuring the dominance of financial capital accumulation today. For this reason it can not fail to incorporate the technological advances organizational. For employees there is no alternative but to adapt to this new set of ideas proposed by the metabolism of capital

Foreign Investment in Latin America and the Caribbean 2002

Includes bibliography

Competencia bancaria en México

Incluye Bibliografía

From hard-peg to hard landing?: recent experiences of Argentina and Ecuador

Includes bibliography

Financial regulation and supervision in emerging markets: the experience of Latin America since the Tequila crisis

Includes bibliography

Bank consolidation and credit concentration in Brazil (1995-2004)

Includes bibliography

Parametric VaR with goodness-of-fit tests based on EDF statistics for extreme returns

Parametric VaR (Value-at-Risk) is widely used due to its simplicity and easy calculation. However, the normality assumption, often used in the estimation of the parametric VaR, does not provide satisfactory estimates for risk exposure. Therefore, this study suggests a method for computing the parametric VaR based on goodness-of-fit tests using the empirical distribution function (EDF) for extreme returns, and compares the feasibility of this method for the banking sector in an emerging market and in a developed one. The paper also discusses possible theoretical contributions in related fields like enterprise risk management (ERM). © 2013 Elsevier Ltd.

A crise econômica no Japão após os anos 90

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)