Design de interfaces dinâmicos em sistemas de gestão de conteúdos

Relatório de Estágio para a obtenção do grau de Mestre na área de Educação e Comunicação Multimédia

Pontes entre estratégias de ensino e ritmos de aprendizagem

Relatório de estágio apresentado à Escola Superior de Educação de Paula Frassinetti para obtenção de grau de Mestre em Educação Pré-Escolar e Ensino do 1º Ciclo do Ensino Básico

Das Mobile Hardware-Praktikum

Im Rahmen der wissenschaftlichen Ausbildung sind Praktika vielerorts ein wichtiger Bestandteil der Lehre. Sie zeichnen sich im Regelfall dadurch aus, dass die Studierenden die gestellten Versuche an speziell ausgestatteten Laborplätzen durchführen, was neben extrem hohen Kosten zu einer Begrenzung der maximalen Teilnehmerzahl führt. In diesem Zusammenhang scheint es auf den ersten Blick nicht möglich, Konzepte einer Virtuellen Universität umzusetzen, da die Studierenden „vor Ort“ sein müssen. In diesem Dokument stellen wir das so genannte Mobile Hardware-Praktikum vor, das den Studierenden die Teilnahme zu jeder Zeit und von jedem beliebigen Ort aus erlaubt und dennoch ein Gefühl der Präsenz im Labor vermittelt. Gleichzeitig kann weit mehr als 100 Studierenden die Teilnahme ermöglicht werden. Erreicht wird dies durch ein speziell für diesen Zweck entwickeltes webbasiertes Learning Management System in Kombination mit Hardware-Komponenten, die einem voll ausgestatteten Labor-Arbeitsplatz entsprechen und den Teilnehmern für die Zeit des Praktikums auf Leihbasis zur Verfügung gestellt werden. Die Experimente werden von den teilnehmenden Gruppen in Eigenregie gelöst und elektronisch abgegeben. Die Bewertung erfolgt ebenfalls elektronisch.(DIPF/Orig.)

Probabilistic verification of satellite systems for mission critical applications

In this thesis, we present a quantitative approach using probabilistic verification techniques for the analysis of reliability, availability, maintainability, and safety (RAMS) properties of satellite systems. The subject of our research is satellites used in mission critical industrial applications. A strong case for using probabilistic model checking to support RAMS analysis of satellite systems is made by our verification results. This study is intended to build a foundation to help reliability engineers with a basic background in model checking to apply probabilistic model checking to small satellite systems. We make two major contributions. One of these is the approach of RAMS analysis to satellite systems. In the past, RAMS analysis has been extensively applied to the field of electrical and electronics engineering. It allows system designers and reliability engineers to predict the likelihood of failures from the indication of historical or current operational data. There is a high potential for the application of RAMS analysis in the field of space science and engineering. However, there is a lack of standardisation and suitable procedures for the correct study of RAMS characteristics for satellite systems. This thesis considers the promising application of RAMS analysis to the case of satellite design, use, and maintenance, focusing on its system segments. Data collection and verification procedures are discussed, and a number of considerations are also presented on how to predict the probability of failure. Our second contribution is leveraging the power of probabilistic model checking to analyse satellite systems. We present techniques for analysing satellite systems that differ from the more common quantitative approaches based on traditional simulation and testing. These techniques have not been applied in this context before. We present the use of probabilistic techniques via a suite of detailed examples, together with their analysis. Our presentation is done in an incremental manner: in terms of complexity of application domains and system models, and a detailed PRISM model of each scenario. We also provide results from practical work together with a discussion about future improvements.

Serviços e trabalho no sector bancário : Um estudo do (des)empenho e satisfação no trabalho em dois balcões de uma instituição bancária

Quem faz e garante a qualidade dos serviços prestados são as pessoas, muito mais do que os ambientes, os processos e as tecnologias. Nesse sentido, o nosso trabalho procurou analisar sociologicamente o (des)empenho e satisfação dos funcionários bancários, factores que conduzem à prestação de "serviços-produto" de qualidade, com um nível significativo de acompanhamento, evidenciando a relação entre a satisfação dos empregados e o correspondente reflexo na satisfação dos clientes. Através da análise de dois balcões de uma instituição bancária procurámos identificar os níveis de satisfação existentes e os factores envolvidos. Optámos por realizar um estudo de caso, descrevendo as características das agências, e procurámos identificar os factores sócio-organizacionais responsáveis pela satisfação/insatisfação dos empregados, abordando aspectos como a organização do trabalho, a qualidade de vida, os problemas de saúde/doença, os relacionamentos interpessoais, as remunerações, o reconhecimento. A "servicialização" de que a banca tem vindo a ser objecto, tal como outros sectores económicos, foi igualmente abordada na nossa investigação, analisando-se a relação de serviço e o modelo de competência preconizados no sector bancário, actualmente reconhecido como um sector dedicado à prestação de "serviços-produto". Os processos informais que medeiam as regras e as práticas concretas de trabalho, enquanto "espaços sociológicos" nos quais se concretizam diferentes formas de negociação, continuamente accionadas pelos actores (trabalhadores bancários), também foram objecto de observação, dada a sua importância como geradores de possibilidades de redefinição dos limites e alcance estratégico dos recursos do grupo profissional dos bancários. ABSTRACT; People are responsible for the quality of services, much more than ambient, procedures and technologies. Our project tried to analyse through the sociological point of view the performance and satisfaction of bank employees and the factors which are responsible for “services-product" of quality, with high attendance standing out the relation between employees’ satisfaction and clients' satisfaction. Analysing two branches of a bank we tried to identify the satisfaction level and other connected factors. We opted to make a case study describing the branches' characteristics, trying to identify the socio-organizational responsible factors for satisfactionIno satisfaction of employees, dealing with aspects such as work organization, life quality, health/illness complaints, employees’ relationship, wages and reconnaissance. The bank sector and other financial sectors are becoming a "service area", so, our research pointed out the service relations and the competence model seen in the bank sector. The "actors" (bank employees) were observed and interviewed, because they are the main responsible for the informal procedures, the norms and practical work methods, inside the “sociological spaces” where different negotiation procedures occurred, generating new limits and strategic ranges for the resources of the professional group of bank clerks.

Arquitectura conventual

Dissertação para obtenção do grau de Mestre em Arquitectura, apresentada na Universidade de Lisboa - Faculdade de Arquitectura.

Residential schools in a first-year undergraduate engineering programme

BACKGROUND OR CONTEXT: For over 20 years, Deakin University has delivered an accredited undergraduate engineering course by means of distance education. Prior to 2004, off-campus students were not required to attend classes in person on campus. The course was designed so that the off campus students were able to undertake all study and assessment tasks remotely from the university campus. Offering accredited domestic undergraduate engineering courses via distance education has been seen as an important strategy for helping to provide graduate domestically educated engineers to meet Australia’s current and future needs. From 2000 the Australian accreditation management system for professional engineers, as managed by Engineers Australia, has increased its scrutiny of accredited domestic undergraduate engineering courses that were provided in distance-education mode. This led to a series of policies and recommendations for Australian universities that offer accredited engineering courses in distance-education mode: one of the recommendations was that off campus
enrolled engineering students should periodically attend some campus-based activities throughout the course. During the 2004 accreditation review of engineering courses at Deakin University, the
accreditation panel requested that mandatory campus-based activities be incorporated into the accredited undergraduate engineering course. Specifically the request was that Deakin mandate that all off-campus students enrolled in an accredited undergraduate engineering course provided by university attend in person a residential school at least once during every year of equivalent full-time study load. The accreditation panel suggested a program model for the residential school component of the course as developed by the University of Southern Queensland.
PURPOSE OR GOAL: This paper describes the development of the mandatory residential school component of accredited distance education undergraduate engineering courses at Deakin University with
a particular focus on how the residential school program is implemented at level 1 (first-year full-time equivalent level) of the courses.
APPROACH: To be compliant with accreditation requirements, since 2005 Deakin has conducted residential schools for off-campus students at its Geelong Waurn Ponds Campus. Initially the schools were conducted annually over two-weeks during the first semester, and have transitioned to the current mode where the residential school is conducted as a one week programme in each of the trimesters. During these schools, activities are organised around the respective engineering-course units undertaken by students during the trimester.
DISCUSSION: The minimum requirements for the on-campus components of distance-education-mode accredited engineering courses were developed by Engineers Australia in consultation with members of the Washington Accord (International Education Alliance) and at the time of development, generated considerable debate (Palmer, 2005, 2008). The intended purpose of residential schools was for off-campus enrolled students to have reasonable exposure to a typical “on-the-campus” student experience periodically throughout the course. Elements considered suitable and worthwhile for inclusion in residential school programs included:
• in person engagement with their academic lecturers,
• presentations and interaction with guest speakers from industry,
• industry-based site visits,
• engagement in sole and group-based learning and assessment activities on campus, and
• social interaction with other students.
RECOMMENDATIONS/IMPLICATIONS/CONCLUSION: We have found that advantages to the students who attends a residential school include completing real practical work without the need to assemble their own materials at home, and social engagement with staff and students. Off-campus students leave the residential school with a sense of belonging to a “community”, “one of many doing the same and not the only one”. They have the opportunity to share their often significant professional experience with the generally younger and less experienced on-campus student colleagues. Through this interaction between on-campus and off-campus students, the on-campus students benefit as much as the off-campus students. The disadvantages to the off-campus students is the requirement to travel to Geelong for an extended time, which costs the students both money and time away from work and family. From our experience, we recommend to other institutions starting residential schools of their own that they exploit the mandatory on-campus-presence requirement to enhance learning outcomes, well publicised timetables be available to students before trimester begins (certainly before census date), a standardised academic week during trimester be set for all residential schools, encourage student feedback on the program, and apply a practice of uniformity and consistency in how the programme is managed, especially mandated student attendance. Our residential schools for off-campus-mode students have been running for over 10 years. We have found that the educational and social advantages to the student outweigh the disadvantages.

Engineering education anywhere, anytime: from distance education to blended learning at Deakin University Australia

In 2005 the Sloan Consortium called for engineering education to be available "anywhere, anytime."* Increasing numbers of engineering departments are interesting in offering their programs by means of online learning. These schools grapple with several difficulties and issues associated with wholly online learning: course structure, communication with students, delivery of course material, delivery of exams, accreditation, equity between on-campus and off-campusstudents, and especially the delivery of practical training. Deakin University faced these same challenges when it commenced teaching undergraduate engineering via distance education in the early 1990's. It now offers a fully accredited Bachelor of Engineering degree in both on-campus and off-campus modes, with majors that include civil,mechanical, electrical/electronics, and mechatronics/robotics.This presentation describes Deakin's unique off-campus delivery, students, curricula, approaches to practical work, and solutions to the problems mentioned above. Attendees will experience how Deakin Engineering delivers course materials, communicates with off-campus students, runs off-campus classes, and even delivers lab experience to students living thousands of miles away from the home campus. On display will be experimental lab kits, video presentations, student projects, and online broadcasts of freshman lab experiments. Participants will have the opportunity to see some of these resources hands-on. I will also discuss recent innovations in off-campus delivery ofcourses, including how flipping the classroom has led to blended learning with the on-campus students.Many universities have placed engineering distance education into the too-hard basket. Deakin Engineering demonstrates that it is possible to deliver a full undergraduate degree by means of distance education and online learning, and modern technology makes the job easier than everbefore. The benefits to the professor are many, not the least of which is helping a student living in a remote area or with a full-time job become fully trained and qualified in engineering.

Gestión de la cadena de suministro de Bimbo

El presente trabajo es un informe final sobre los procesos de producción, logística y distribución de la empresa Bimbo. El informe está conformado por aspectos teóricos y prácticos, de esta manera, brinda información clara y concreta sobre los antecedentes más importantes de esta organización y su contribución a la productividad del país. La información presentada ha sido recolectada mediante una revisión teórica y una visita a sus instalaciones en Veracruz, México. De esta manera, se han estudiado sus procesos y logística de producción y cómo contribuyen en la eficiencia y calidad de la empresa; así mismo, son fundamentales para diagnosticar los aspectos a mejorar de la entidad. Por otro lado, gracias a la visita, se logró desarrollar habilidades administrativas que hasta el momento solo estaban en teoría. Llegar a un contexto real y con problemáticas evidentes permitió consolidar el aprendizaje que se obtuvo durante años en la carrera para plasmarlos en la labor. Así mismo, el detallar las instalaciones de Bimbo permitió alcanzar una mayor perspectiva con respecto a los aspectos importantes dentro del panorama organizacional; tales como la producción, la gestión y mejora de los procesos de la compañía. Esto se logró realizando labores correspondientes a la inspección, observación, revisión de logística y el análisis de los procesos productivos. El trabajo práctico indudablemente sirvió para acrecentar los conocimientos obtenidos en la universidad.

A practical example of a siphon at work

In this paper, some classroom experiments are described for correcting the common misconception that the operation of a siphon depends on atmospheric pressure. One experiment makes use of a chain model of a siphon and another demonstrates that flow rate is dependent on the height difference between the inflow and outflow of a siphon and not atmospheric pressure. A real-life example of the use of a siphon to refill a lake in South Australia is described, demonstrating that the siphon is not only of academic interest but has practical applications.

Directors at work : a practical guide for directors

Directors at Work: A Practical Guide for Boards is designed to be a practical tool for directors and boards wishing to implement leading practice corporate governance in their organisations. The book discusses contemporary issues in corporate governance, ways in which boards, directors and their advisers can be effective, and ways to improve their governance processes and procedures. The book also discusses an area that was only touched on briefly in the previous book, but is at the heart of effective decision making by boards: board behavioural dynamics, which deals with the types of behaviours that either support or destroy good governance.

Evidencing reflective practice in social work education: Theoretical uncertainties and practical challenges

Reflective practice has become an increasingly influential idea in social work education and, in the UK context, it has recently been acknowledged as key to ensuring that social workers are better equipped to engage in complex decision making and effective practice. However, there remains a lack of clarity about how this concept is defined and operationalised in teaching and learning and there has been little systematic empirical examination of its utility in facilitating professional development. Drawing on research with undergraduates at Queen's University Belfast, this paper aims to develop understanding of students' experience of reflective practice. The results suggest that agency systems that have become over-reliant on rules and procedures present formidable obstacles to learning both at an individual and at an organisational level. The paper argues that the relationship between how reflective practice is taught and how it is enacted in practice needs to be better understood if such obstacles are to be overcome. The paper concludes by considering the implications of the findings for developing reflective practice in social work education and practice and highlights the challenges that need to be addressed if reflection and critical thinking are to become more firmly embedded within agency systems and practice cultures.

Investigative interviewing of suspected sex offenders : a review of what constitutes best practice

Research on the topic of investigative interviewing of suspected sex offenders is still in its infancy, with the majority of work to date focusing on developing theories underlying confessions, and reflecting on the value of specific interview techniques that have been observed in the field. This paper provides a synthesis of the literature in order to produce a preliminary guide to best practice for the interviewing of this particular interviewee group. Specifically, this review is structured around five elements that should be considered when planning for and administering the interview. These elements include: (a) establishing rapport, (b) introducing the topic of concern, (c) eliciting narrative detail, (d) clarification/specific questions and (e) closure. The unique contribution of this paper is its practical focus, and its synthesis of findings across a variety of streams, including the general eyewitness memory literature, legislation and case law, therapeutic literature, and research specifically related to the interviewing of offenders (including confessions). At the conclusion of the review, recommendations are offered for further research.

Workplace stressors for investigative interviewers of child-abuse victims

Purpose - This study aimed to identify the nature and prevalence of workplace stressors faced by interviewers of child sexual assault victims.

Design/methodology/approach - Sixty-eight professionals (police and child protection workers) were invited to anonymously post their perceptions of workplace stressors on an internet forum as part of an investigative interviewing online training course. Specifically, participants were asked to reflect on salient sources of stress encountered in their role of interviewing sexually abused children.

Findings - Three key stressors were identified across the study’s professional groups: (1) inadequate recognition of specialised skills; (2) high workload demands; and (3) interagency tensions. Consistent with previous research, exposure to child abuse reports was not raised as a stressor.

Research limitations/implications - Our study generated suggestions for modifying management practices; however, future research should identify and trial strategies for improving workplace climate in child abuse investigation.

Practical implications - As the stressors isolated by participants related to workplace climate rather than exposure to victims’ accounts of child abuse, minimising negative consequences of work stressors requires changes to workplace culture and practice. Workplace climates need to be modified so that the demands are offset by resources.

Originality/value - Because of its online, anonymous nature, this was the first study to offer participants the opportunity to honestly disclose primary sources of stress in child abuse investigation. The research also makes a much-needed contribution to an area of police practice that is vital yet often overlooked.