E-HR and international HRM:a critical perspective on the discursive framing of e-HR

In the current global economic climate, international HRM is facing unprecedented pressure to become more innovative, effective and efficient. New discourses are emerging around the application of information technology, with 'e-HR' (electronic-enablement of Human Resources), self-service portals and promises of improved services couched as various HR 'value propositions'. This study explores these issues through our engagement with the emergent stream of 'critical' HRM, the broader study of organizational discourse and ethical management theories. We have found that while there is growing research into the take-up of e-HR applications, there is a dearth of investigation into the impact of e-HR on the people involved; in particular, the (re)structuring of social relations between HR functions and line managers in the move away from face-to-face HR support services, to more technology-mediated 'self-service' relationships. We undertake a close reading of personal narratives from a multinational organization, deploying a critical discourse lens to examine different dimensions of e-HR and raise questions about the strong technocratic framing of the international language of people management, shaping line manager enactment of e-HR duties. We argue for a more reflexive stance in the conceptualization e-HR, and conclude with a discussion about the theoretical and practical implications of our study, limitations and suggestions for future research. © 2014 © 2014 Taylor & Francis.

Editorial

The American Academy of Optometry (AAO) had their annual meeting in San Diego in December 2005 and the BCLA and CLAE were well represented there. The BCLA does have a reasonable number of non-UK based members and hopefully in the future will attract more. This will certainly be beneficial to the society as a whole and may draw more delegates to the BCLA annual conference. To increase awareness of the BCLA at the AAO a special evening seminar was arranged where BCLA president Dr. James Wolffsohn gave his presidential address. Dr. Wolffsohn has given the presidential address in the UK, Ireland, Hong Kong and Japan – making it the most travelled presidential address for the BCLA to date. Aside from the BCLA activity at the AAO there were numerous lectures of interest to all, truly a “something for everyone” meeting. All the sessions were multi-track (often up to 10 things occurring at the same time) and the biggest dilemma was often deciding what to attend and more importantly what you will miss! Nearly 200 new AAO Fellows were inducted at the Gala Dinner from many countries including 3 new fellows from the UK (this year they all just happened to be from Aston University!). It is certainly one of the highlights of the AAO to see fellows from different schools of training from around the world fulfilling the same criteria and being duly rewarded for their commitment to the profession. BCLA members will be aware that 2006 sees the introduction of the new fellowship scheme of the BCLA and by the time you read this the first set of fellowship examinations will have taken place. For more details of the FBCLA scheme see the BCLA web site http://www.bcla.org.uk. Since many of CLAE's editorial panel were at the AAO an informal meeting and dinner was arranged for them where ideas were exchanged about the future of the journal. It is envisaged that the panel will meet twice a year – the next meeting will be at the BCLA conference. The biggest excitement by far was the fact that CLAE is now Medline/PubMed indexed. You may ask why is this significant to CLAE? PubMed is the free web-based service from the US National Library of Medicine. It holds over 15 million biomedical citations and abstracts from the Medline database. Medline is the largest component of PubMed and covers over 4800 journals published in more than 70 countries. The impact of this is that CLAE is starting to attract more submissions as researchers and authors are not worried that their work will not be hidden from other colleagues in the field but rather the work is available to view on the World Wide Web. CLAE is one of a very small number of contact lens journals that is indexed this way. Amongst the other CL journals listed you will note that the International Contact Lens Clinic has now merged with CLAE and the journal CLAO has been renamed Eye and Contact Lenses – making the list of indexed CL journals even smaller than it appears. The on-line submission and reviewing system introduced in 2005 has also made it easier for authors to submit their work and easier for reviewers to check the content. This ease of use has lead to quicker times from submission to publication. Looking back at the articles published in CLAE in 2005 reveals some interesting facts. The majority of the material still tends to be from UK groups related to the field of Optometry, although we hope that in the future we will attract more work from non-UK groups and also from non-Optometric areas such as refractive surgery or anterior eye pathology. Interestingly in 2005 the most downloaded article from CLAE was “Wavefront technology: Past, present and future” by Professor W. Neil Charman, who was also the recipient of the Charles F. Prentice award at the AAO – one of the highest awards honours that the AAO can bestow. Professor Charman was also the keynote speaker at the BCLA's first Pioneer's Day meeting in 2004. In 2006, readers of CLAE will notice more changes, firstly we are moving to 5 issues per year. It is hoped that in the future, depending on increased submissions, a move to 6 issues may be feasible. Secondly, CLAE will aim to have one article per issue that carries CL CET points. You will see in this issue there is an article from Professor Mark Wilcox (who was a keynote speaker at the BCLA conference in 2005). In future articles that carry CET points will be either reviews from BCLA conference keynote speakers, members of the editorial panel or material from other invited persons that will be of interest to the readership of CLAE. Finally, in 2006, you will notice a change to the Editorial Panel, some of the distinguished panel felt that it was good time to step down and new members have been invited to join the remaining panel. The panel represent some of the most eminent names in the fields of contact lenses and/or anterior eye and have varying backgrounds and interests from many of the prominent institutions around the world. One of the tasks that the Editorial Panel undertake is to seek out possible submissions to the journal, either from conferences they attend (posters and papers that they will see and hear) and from their own research teams. However, on behalf of CLAE I would like to extend that invitation to seek original articles to all readers – if you hear a talk and think it could make a suitable publication to CLAE please ask the presenters to submit the work via the on-line submission system. If you found the work interesting then the chances are so will others. CLAE invites submissions that are original research, full length articles, short case reports, full review articles, technical reports and letters to the editor. The on-line submission web page is http://www.ees.elsevier.com/clae/.

Önkiszolgáló technológiák elfogadásának vizsgálata a szerepelmélet segítségével

Az önkiszolgáló technológiák (self-service technologies) használata a szolgáltatóiparban az információtechnológia és a telekommunikáció fejlődésével mindennapi életünk részévé vált. Kevés olyan szolgáltatóágazatot lehet találni, amely valamilyen módon ne alkalmazná a vevői önkiszolgálás lehetőségeit. A szerzők cikkükben bemutatják e technológiák alkalmazásának lehetőségeit, kitérnek előnyeikre és hátrányaikra, valamint egy kutatás segítségével választ kívánnak adni arra a kérdésre, hogy az önkiszolgáló technológiák használata során a fogyasztónak milyen félelmekkel, szorongásokkal kell szembenéznie, s hogy a fogyasztói szerepek pontos meghatározása ezt mennyiben oldhatja. Kutatásuk mintaválasztása lehetőséget ad arra is, hogy megvizsgálják a generációs különbségeket a fiatalabb és az idősebb használók között. Eredményeik alapján elmondhatják, hogy a feltételezett különbség a korcsoportok között nem jelentős, sokkal inkább a fogyasztóhoz köthető egyéni tényezők játszanak szerepet az önkiszolgáló technológiák elfogadásában. A fogyasztó számára a szerepek (szkriptek) pontos meghatározása nagyban segítheti az önkiszolgáló technológiák fogyasztói elfogadását és használati hatékonyságát.

Predictive Analytics and Decision Support for Heart Failure patients

Thesis (Master's)--University of Washington, 2016-08

Capacity Management in Healthcare Services

The level of demand for healthcare services can fluctuate widely and this can place pressure on the capacity of service providers. This article examines some of the approaches used to influence the level of available capacity in the healthcare services sector. A number of strategies designed to flex capacity are discussed, including the development of flexible approaches to human resources; rapid responses to changes in demand; the use of self-service technology and self-care; and the use of temporary additional facilities.

Utilização das normas de interoperabilidade do Open Geospatial Consortium nos organismos da Administração Pública em Portugal

Com o crescimento da Internet como plataforma global para partilha de informação, cresceu também a diversidade de tipologias de informação a ser partilhada e consultada, nomeadamente informação geográfica. Neste âmbito surge como preocupação a interoperabilidade entre sistemas permitindo que sistemas diferentes possam “comunicar”, partilhando informações e recursos. O presente trabalho propõe-se recolher informação sobre a utilização das normas de interoperabilidade do Open Geospatial Consortium (OGC) na Administração Pública em Portugal, permitindo analisar e tirar conclusões relativamente a esta temática, tendo também em conta o seu enquadramento legal nacional.

Qualidade percebida do autosserviço online: validação da escala e-SELFQUAL no contexto brasileiro

Diante de um mercado virtual mais competitivo, impulsionado pelo crescimento das compras online e pelo aumento do número de varejistas nessa modalidade, mensurações para avaliar a qualidade do serviço online tornam-se importantes, sobretudo pela identificação de relação positiva entre a qualidade do serviço e a performance do serviço. Nesse sentido, Ding, Hu e Sheng (2011) propuseram uma medida consistente sobre a qualidade percebida do serviço no comércio eletrônico, sob a perspectiva do autosserviço: e-SELFQUAL. Este artigo apresenta resultados da replicação da e-SELFQUAL no contexto brasileiro. Duas coletas de dados foram realizadas, na primeira, para uma amostra final de 106 estudantes, observou-se uma inadequação em um constructo da escala, e uma nova tradução foi proposta. Uma segunda coleta foi aplicada a uma amostra de 175 pessoas. A confiabilidade e a validade (convergente e discriminante) da escala foram atestadas, mantendo os itens originais do instrumento. Desse modo, os resultados indicam possível uso da e-SELFQUAL para mensurar a qualidade do autosserviço online no Brasil.

Customer Support, Motivation to participate and participation in services : a first step.

International audience

El museo de la arepa

El Museo de la Arepa es un restaurante que estará ubicado en la localidad de La Candelaria en la ciudad de Bogotá, con un enfoque de autoservicio que ofrece arepas típicas colombianas en cinco variedades distintas, cada una de las cuales representa una región del país. Sera constituida a través de la Sociedad por Acciones Simplificada S.A.S. El proyecto nace de la iniciativa de dos familias y de sus gustos gastronómicos y tradiciones familiares. Queremos crear un espacio de ocio dedicado a la cultura y a la cocina y que resalte uno de los productos insignias, símbolo de nuestra identidad colombiana e icono de nuestra gastronomía: la arepa. Queremos convertirnos en la mejor opción para comer arepas en Bogotá y ofrecerle a nuestros comensales, además de un producto delicioso y de la mejor calidad, un lugar de esparcimiento diferente en el que se encuentren con el arte local de esta zona por medio de exposiciones de artistas urbanos, presentaciones musicales y de danza y una conceptualización tipo museo del lugar. Nos encontramos en una etapa de consolidación y se espera realizar la apertura del restaurante en enero de 2017. Actualmente, se está realizando la búsqueda del establecimiento donde nos ubicaremos en La Candelaria entre los barrios La Catedral y la Concordia.

Modelo de distribución capilar en pymes integrados de áreas comercial y logística

El cambio es tan válida, como cuando se aplica al contexto logístico donde sus implicaciones sobre la efectividad de las empresas del cual se deben enfrentarse en un mercado global; hoy, no basta con tener un producto “estrella” y un precio competitivo, sino también prestar el mejor servicio al cliente, gerenciando los recursos involucrados en la cadena de abastecimiento. En el proyecto se expone la formulación viable para la logística en la cadena de abastecimiento en la empresa BIMBO, el cual efectúe la estrategia de “Autoventa”, métodos a partir de la administración de productos de alta rotación y controlar el manejo de información relacionada con el consumo, con el fin de satisfacer las necesidades de los clientes de manera rentable. El objetivo de este proceso es hacer llegar el producto correcto al cliente correcto en el lugar correcto y en el momento correcto. Por consiguiente este trabajo es el resultado del análisis de la cadena de Abastecimiento y el acercamiento a la creación de un plan estratégico de logística.

A self-healing architecture for Web service-based applications

Web service-based application is an architectural style, where a collection of Web services communicates to each other to execute processes. With the popularity increase of developing Web service-based application and once Web services may change, in terms of functional and non-functional Quality of Service (QoS), we need mechanisms to monitor, diagnose, and repair Web services into a Web Application. This work presents a description of self-healing architecture that deals with these mechanisms. Other contributions of this paper are using the proxy server to measure Web service QoS values and to employ some strategies to recovery the effects from misbehaved Web services. © 2008 IEEE.

A framework for monitoring and runtime recovery of web service-based applications

Service provisioning is a challenging research area for the design and implementation of autonomic service-oriented software systems. It includes automated QoS management for such systems and their applications. Monitoring, Diagnosis and Repair are three key features of QoS management. This work presents a self-healing Web service-based framework that manages QoS degradation at runtime. Our approach is based on proxies. Proxies act on meta-level communications and extend the HTTP envelope of the exchanged messages with QoS-related parameter values. QoS Data are filtered over time and analysed using statistical functions and the Hidden Markov Model. Detected QoS degradations are handled with proxies. We experienced our framework using an orchestrated electronic shop application (FoodShop).

Supporting semantic web technologies in the pervasive service ecosystems middleware

Semantic Web technologies are strategic in order to fulfill the openness requirement of Self-Aware Pervasive Service Ecosystems. In fact they provide agents with the ability to cope with distributed data, using RDF to represent information, ontologies to describe relations between concepts from any domain (e.g. equivalence, specialization/extension, and so on) and reasoners to extract implicit knowledge. The aim of this thesis is to study these technologies and design an extension of a pervasive service ecosystems middleware capable of exploiting semantic power, and deepening performance implications.

Integrating service user and practitioner expertise within a web-based system for collaborative mental-health risk and safety management

Objectives: To develop a decision support system (DSS), myGRaCE, that integrates service user (SU) and practitioner expertise about mental health and associated risks of suicide, self-harm, harm to others, self-neglect, and vulnerability. The intention is to help SUs assess and manage their own mental health collaboratively with practitioners. Methods: An iterative process involving interviews, focus groups, and agile software development with 115 SUs, to elicit and implement myGRaCE requirements. Results: Findings highlight shared understanding of mental health risk between SUs and practitioners that can be integrated within a single model. However, important differences were revealed in SUs' preferred process of assessing risks and safety, which are reflected in the distinctive interface, navigation, tool functionality and language developed for myGRaCE. A challenge was how to provide flexible access without overwhelming and confusing users. Conclusion: The methods show that practitioner expertise can be reformulated in a format that simultaneously captures SU expertise, to provide a tool highly valued by SUs. A stepped process adds necessary structure to the assessment, each step with its own feedback and guidance. Practice Implications: The GRiST web-based DSS (www.egrist.org) links and integrates myGRaCE self-assessments with GRiST practitioner assessments for supporting collaborative and self-managed healthcare.