Customer citizenship behaviours : towards the development of a typology

Eight types of customer citizenship behaviours were extracted from the existing marketing literature, and the more developed organisational citizenship behaviour literature. These included: positive word of mouth behaviour; suggestions for service improvements; participation in organisation events/activities; benevolent acts of service facilitation; policing of other customers; flexibility; voice and displays of relationship affiliation. Although citizenship behaviours such as positive word-ofmouth and voice have established empirical measures, the other types of customer citizenship behaviours do not. The objective of this study, therefore, was to source, adapt and derive measures for each of the eight identified citizenship behaviours. Using exploratory and confirmatory factor analysis, these measures were validated across three service contexts.

Crusader churches in the Latin East : expressions of medieval theology

The Latin invaders of the Eastern Mediterranean in the 12th-14th Centuries were on a mission to retrieve and protect the Christian Holy Land from Muslim occupation. They encountered a consistent, Eastern approach to the architectural expression of the Christian faith which the physical remains of their churches show they adopted. Previously, I have shown how it can be deduced from the archaeological remains of churches from the 4th-6th C that early church architecture was influenced by the theological ideas of the period. This paper argues that the Eastern approach to church architecture as adopted by the Crusaders was compatible with the medieval European theological context and can be seen as a legitimate expression of medieval theology.

Architectural expression of liturgy and doctrine in the Eastern churches of the fourth to sixth centuries: towards a theologically contextual typology

Many scholars of Byzantine architecture have theorised about the reasons for church form and structure, with most relating them to sources in pagan architecture or local traditional construction methods (Krautheimer, Crowfoot, Ward-Perkins, Mango and Hill); to aspects of provincialism, regional independence or location peripheral to empire (Megaw, Delvoye, Wharton), or to environmental constraints such as frequent earthquakes (Curcic). But just as the wording of the various creeds and ecumenical statements responded to aspects of contemporary non-orthodox beliefs or "heresies", so did the theological debate inform the liturgical practices and consequently church planning. It could be expected that these responses would also be reflected in the architectural approach to form and symbolism. Thus a contextual typological framework is proposed, based on the association of different architectural approaches to church planning and form in the 4th to the 6th centuries with the contemporary doctrinal disputes over the true nature of Christ.

Personality-based typology of adolescent sexual offenders using the Millon Adolescent Clinical Inventory

Previous research suggests that identifying specific subgroups amongst the population of adolescent sexual offenders may contribute to understanding the aetiology of their offending. Such knowledge may also help to improve the treatment outcomes for this group. The Millon Adolescent Clinical Inventory (MACI) profiles of 25 adolescent male sexual offenders aged 13 to 17 in a community-based treatment sample were analysed to determine if this measure could be used to identify different subtypes of offenders based on personality variables. Three groups were identified by cluster analysis: one group of antisocial and externalising types (n = 11), another group of withdrawn, socially inadequate types (n = 7) and a third group displaying few traits of clinically significant elevation (n = 7). Support was also shown for the hypothesis that adolescent sexual offenders exhibit personality profiles similar to those of delinquent non-sexual offenders. The observed typology suggests potentially different etiological pathways and different treatment needs.

Typology of adolescent sexual offenders : millon adolescent clinical inventory profiles, developmental factors, and offence characteristics

The Millon Adolescent Clinical Inventory (MACI) profiles of 82 adolescent male sexual offenders aged 13-19 in a community-based treatment sample were analysed to identify different subtypes of offender based on personality variables. Four groups were identified by cluster analysis: a withdrawn, socially inadequate type (n = 25); an antisocial and externalising type (n = 11); a conforming type (n = 20); and a passive-aggressive type (n = 26). Between-group comparisons showed that the proportion of adolescents reporting physical abuse by their parents was significantly different across the four groups. Subgroup membership was unrelated to victim age, victim gender, and offender history of sexual victimisation. Adolescents who had been victims of sexual abuse were significantly more likely to have had a male victim than those offenders without a history of sexual victimisation. The results of this study provide evidence for the heterogeneity of adolescent sexual offenders in terms of personality characteristics and psychopathology, while also suggesting potentially different aetiological pathways and different treatment needs.

The development of a typology for remote construction projects

Remotely located sites have become more accessible and therefore more valuable and profitable to investors and entrepreneurs. Typically these sites are environmentally sensitive. For the designer, these sites offer a unique challenge conceptually, in terms of the physical and cultural constraints. The built environment research community has yet to seriously take up the challenge of developing theoretical models for the management of the design and construction processes for remotely located projects. Such models would explore efficiency and efficacy management for projects in remote and often hostile areas, in an integrated and sustainable manner. There are varying degrees of remoteness experienced in nearly all construction projects and therefore a clearer definition of the characteristics of remote sites is required. Towards this definition, a typology is initiated for the concept of remotely located construction projects related to environmental sustainability and the management of the design process. The characteristics of the typology are drawn from a selected literature review of the fields of design management and environmental sustainability, and from an exploratory investigation of two case studies.

Gregory Palamas on the relationship between philosophy and theology

The relationship between philosophy and theology has rarely been a harmonious and fruitful one. The two disciplines are often segmented into mutually exclusive compartments. On the one hand, philosophers, particularly contemporary philosophers working within the Anglo-American analytic tradition, widely agree that the claims made by theologians – such as the claim that there is a God and that God is a trinity of persons – are meaningless, or false, or irrational, or unsupported by evidence, or in some other way epistemically below par. On the other hand, it is not unusual to find theologians following in the footsteps of writers such as Tertullian, Kierkegaard and Barth in arguing that, when it comes to theology, faith suffices and reason merely perverts.

The philosophy-theology dispute was no stranger to fourteenth-century Byzantium, particularly in the writings of the most prominent spiritual and intellectual figure of this period, viz., Gregory Palamas (c.1296-1359). In his debates with Barlaam of Calabria (c.1290-1348), Gregory Akindynos (c.1300-1348) and Nikephoros Gregoras (c.1290-c.1358), the issue of the appropriateness of employing philosophical terms and modes of reasoning in theology occupied a central place.[1] But before looking at how Palamas tackled this issue, it will be helpful, firstly, to briefly outline how the Christian world (especially in the East) prior to Palamas tended to see the relationship between secular learning (including philosophy) and theology; and secondly, to ascertain what exactly was Palamas’ conception of philosophy.