How much energy will your NGN consume? A model for energy consumption in next generation access networks: The case of Spain

The contribution to global energy consumption of the information and communications technology (ICT) sector has increased considerably in the last decade, along with its growing relevance to the overall economy. This trend will continue due to the seemingly ever greater use of these technologies, with broadband data traffic generated by the usage of telecommunication networks as a primary component. In fact, in response to user demand, the telecommunications industry is initiating the deployment of next generation networks (NGNs). However, energy consumption is mostly absent from the debate on these deployments, in spite of the potential impact on both expenses and sustainability. In addition, consumers are unaware of the energy impact of their choices in ultra-broadband services. This paper focuses on forecasting energy consumption in the access part of NGNs by modelling the combined effect of the deployment of two different ultra-broadband technologies (FTTH-GPON and LTE), the evolution of traffic per user, and the energy consumption in each of the networks and user devices. Conclusions are presented on the levels of energy consumption, their cost and the impact of different network design parameters. The effect of technological developments, techno-economic and policy decisions on energy consumption is highlighted. On the consumer side, practical figures and comparisons across technologies are provided. Although the paper focuses on Spain, the analysis can be extended to similar countries.

Optimizing PV use through active demand side management

With recent technological developments within the field of power conditioning and the progressive decrease of incentives for PV electricity in grid-connected markets, new operation modes for PV systems should be explored beyond the traditional maximization of PV electri city feed-in. An example can be found in the domestic sector, where the use of modern PV hybrid systems combin ed with efficient electrical appliances and demand side management strategies can significantly enhance the PV value for the user. This paper presents an active demand side management system able to displace the consumer’s load curve in response to local (PV hybrid system, user) and external conditions (external grid). In this way, th e consumer becomes an “active consumer” that can also cooperate with others and the grid, increasing even more the PV value for the electrical system.

El vidrio y la luz en la envolvente contemporánea

Los arquitectos se han sentido progresivamente inclinados a incorporar superficies de vidrio cada vez mayores en sus proyectos de arquitectura, en correspondencia con una percepción socio-cultural del vidrio vinculada al progreso, la contemporaneidad y el bienestar, así como por la versatilidad de este material para expresar aspectos de la identidad del proyecto, establecer comunicación con el entorno y actuar como un escaparate para las tecnologías emergentes. A pesar de esta receptividad para acoger los sistemas tecnológicos más avanzados, la envolvente de vidrio contemporánea muy raramente integra tecnología avanzada para el control de la luz natural. Desde la arquitectura, el proyecto de la luz natural a través de la superficie de vidrio se ha explorado muy escasamente, aún cuando en las últimas tres décadas se haya producido una gran diversidad de soluciones tecnológicas para este propósito. Uno de los motivos principales para esta falta de sinergia es la inconsistencia conceptual que impulsa a los procesos proyectuales de la arquitectura y a los desarrollos tecnológicos para la sostenibilidad. Por un lado, las especificaciones de las tecnologías del control de la luz natural se determinan fundamentalmente desde una perspectiva científica de la eficiencia, que no tiene en consideración otros intereses y preocupaciones arquitectónicos. Por otro lado, la práctica arquitectónica no ha asimilado un pensamiento técnico en torno a la luz natural que lo determine como un agente clave del proceso proyectual, incluso cuando la sostenibilidad se perfile como la fuerza que ha de liderar la arquitectura del futuro y, en este sentido, sea una prioridad absoluta minimizar las consecuencias económicas y ecológicas del impacto negativo del vidrio. Por medio del escrutinio de valores culturales, proyectuales, funcionales y ecológicos, esta tesis aborda el estudio del precario diálogo transdisciplinar entre la evolución de la envolvente de vidrio en la arquitectura contemporánea y el desarrollo de soluciones tecnológicas para el proyecto de la luz natural, e identifica sus principales puntos de divergencia como los temas centrales desde los que proyectar con vidrio en una arquitectura sostenible futura. Desde una perspectiva energética, este ejercicio es un paso crítico para concienciar sobre la gravedad de la situación presente y establecer los cimientos para líneas de intervención esenciales para hacer a ambos mundos converger. Desde la óptica arquitectónica, este estudio representa además de una oportunidad para entender los potenciales proyectuales de estas tecnologías y reflexionar sobre la relación vidrio-luz, un escenario desde el que comprender el estatus incongruente de la sostenibilidad tecnológica en la arquitectura actual, contribuyendo a que se genere una contextualización recíproca entre la investigación en energía y la práctica de la arquitectura futura. ABSTRACT Architects are increasingly demanded to incorporate extensive glazed areas in buildings in correspondence with a socio-cultural perception of glass linked with progress, contemporaneity and welfare, as well as for this material’s versatility to express identity features, establish communication with its environment, and perform as a showroom for emergent technologies. Despite this disposition to take cutting-edge technology in, the contemporary glass envelope very scarcely integrates advanced daylight control technology. From an architectural standpoint, the exploration of the manipulation of natural light through the glass surface has been very swallow, even though a wide range of technical solutions has being produced in the last three decades for this purpose. One of the core issues behind this inconsistency is the lack of established synergy between architectural design processes and sustainable technological developments. From one side, the specifications of daylighting technologies are primarily determined by a scientific perspective of efficiency and disregard fundamental architectural concerns and interests. From another, architectural practice does not conceive sustainable technologies as key active agents in the design process, despite the fact the concept of sustainability is constantly regarded as the driving force of the leading-edge architecture of the future, and in this sense, it becomes an absolute priority to minimize the ecological and economical consequences of glass decisive impact in buildings. Through the scrutiny of cultural, functional and ecological values, this thesis analyses the precarious transdisciplinary dialogue between the evolution of the glass envelope in contemporary architecture and the development of daylighting technological solutions, and identifies the core affairs necessary to a sustainable integration of glass facades into future architecture. From an energy point of view, this exercise is a critical step to raise awareness about the severity of the present situation, and to establish the underpinnings for new lines of intervention essential to make both worlds efficiently converge. Architecturally speaking, in addition to the opportunity to understand the design potentials of these technologies and reflect on the relationship glasslight, this study contributes with a scenario from which generate the reciprocal contextualization of energy building research to future architectural practices.

Cálculo de la atracción gravimétrica inducida por el Pabellón de Gravimetría del Centro de Desarrollos Tecnológicos de Yebes (Instituto Geográfico Nacional).

En el presente Trabajo Fin de Grado se modeliza la estructura del Pabellón de Gravimetría del Centro Astronómico de Yebes para así poder determinar su influencia sobre los valores de gravedad observados en el interior del Pabellón. El Pabellón de Gravimetría dispone en su interior de una sala dónde se realizan medidas de gravedad sobre siete pilares de hormigón situados a nivel del suelo. Para poder modelizar la sala de medida se ha realizado un levantamiento topográfico con las especificaciones técnicas de una escala 1:100. Tras la realización del levantamiento se han determinado las coordenadas geográficas del centro de los pilares de medida mediante el cálculo de una radiación, pues es necesario conocer éste dato al realizar medidas relativas de gravedad. Para el cálculo de la influencia que genera la estructura del Pabellón sobre las medidas de gravedad observadas en su interior se han creado una serie de programas en lenguaje Java empleando la fórmula de la atracción gravitatoria que genera un prisma (Nagy, 1969). Una vez se han llevado a cabo las observaciones y los cálculos necesarios se concluye que la influencia de la estructura sobre las medidas de la gravedad observadas en el interior del Pabellón no es de gran magnitud. No obstante esnecesario conocerla y así poder corregir los valores observados. Asimismo, se determina cierta desorientación de los pilares de medida con respecto al norte geográfico. El presente Trabajo Fin de Grado permitirá, entre otros, que el Centro de Desarrollos Tecnológicos de Yebes participe en proyectos de carácter internacional. Abstract: In the current Bachelor Thesis, the structure of the Pavellón de Gravimetría del Centro Astronómico de Yebes is moulded in order to determine its influence on the observed values of gravity inside the Pavilion. The Pabellón de Gravimetría holds in its interior a room where gravity measures are made on seven concrete pillars located on the ground level. In order to be able to mould the room, a topographical survey measurement was made on a 1:100 scale. After concluding the topographical survey measurement the geographical coordinates of the centre of the measurement pillars were determined, due to the necessity to know this data when making relative gravity measures. To calculate the influence that the pavilion structure has on the observed gravity measures in its interior generates, a series of programs in Java language have been created using the formula of the gravitational attraction that generates a prism (Nagy, 1969). Once the observations and the necessary calculations have been carried out, it is concluded that the influences of the structure of the Pavilion on the observed gravity measures inside it are not of a considerable magnitude. Despite that, it is necessary to know this to be able to correct the observed values. Also, certain disorientations of the pillars of measurement with respect to the geographical north is determined. The current Bachelor Thesis will allow, among others, the Centre of Technological Developments of Yebes to get involved in projects of international nature.

Sistemas de ayuda al diagnóstico y reconocimiento de microcalcificaciones en mamografía mediante descriptores de escala y redes jerárquicas

La presente Tesis investiga el campo del reconocimiento automático de imágenes mediante ordenador aplicado al análisis de imágenes médicas en mamografía digital. Hay un interés por desarrollar sistemas de aprendizaje que asistan a los radiólogos en el reconocimiento de las microcalcificaciones para apoyarles en los programas de cribado y prevención del cáncer de mama. Para ello el análisis de las microcalcificaciones se ha revelado como técnica clave de diagnóstico precoz, pero sin embargo el diseño de sistemas automáticos para reconocerlas es complejo por la variabilidad y condiciones de las imágenes mamográficas. En este trabajo se analizan los planteamientos teóricos de diseño de sistemas de reconocimiento de imágenes, con énfasis en los problemas específicos de detección y clasificación de microcalcificaciones. Se ha realizado un estudio que incluye desde las técnicas de operadores morfológicos, redes neuronales, máquinas de vectores soporte, hasta las más recientes de aprendizaje profundo mediante redes neuronales convolucionales, contemplando la importancia de los conceptos de escala y jerarquía a la hora del diseño y sus implicaciones en la búsqueda de la arquitectura de conexiones y capas de la red. Con estos fundamentos teóricos y elementos de diseño procedentes de otros trabajos en este área realizados por el autor, se implementan tres sistemas de reconocimiento de mamografías que reflejan una evolución tecnológica, culminando en un sistema basado en Redes Neuronales Convolucionales (CNN) cuya arquitectura se diseña gracias al análisis teórico anterior y a los resultados prácticos de análisis de escalas llevados a cabo en nuestra base de datos de imágenes. Los tres sistemas se entrenan y validan con la base de datos de mamografías DDSM, con un total de 100 muestras de entrenamiento y 100 de prueba escogidas para evitar sesgos y reflejar fielmente un programa de cribado. La validez de las CNN para el problema que nos ocupa queda demostrada y se propone un camino de investigación para el diseño de su arquitectura. ABSTRACT This Dissertation investigates the field of computer image recognition applied to medical imaging in mammography. There is an interest in developing learning systems to assist radiologists in recognition of microcalcifications to help them in screening programs for prevention of breast cancer. Analysis of microcalcifications has emerged as a key technique for early diagnosis of breast cancer, but the design of automatic systems to recognize them is complicated by the variability and conditions of mammographic images. In this Thesis the theoretical approaches to design image recognition systems are discussed, with emphasis on the specific problems of detection and classification of microcalcifications. Our study includes techniques ranging from morphological operators, neural networks and support vector machines, to the most recent deep convolutional neural networks. We deal with learning theory by analyzing the importance of the concepts of scale and hierarchy at the design stage and its implications in the search for the architecture of connections and network layers. With these theoretical facts and design elements coming from other works in this area done by the author, three mammogram recognition systems which reflect technological developments are implemented, culminating in a system based on Convolutional Neural Networks (CNN), whose architecture is designed thanks to the previously mentioned theoretical study and practical results of analysis conducted on scales in our image database. All three systems are trained and validated against the DDSM mammographic database, with a total of 100 training samples and 100 test samples chosen to avoid bias and stand for a real screening program. The validity of the CNN approach to the problem is demonstrated and a research way to help in designing the architecture of these networks is proposed.

Determinación paramétrica para el análisis de la viabilidad técnico económica de la implantación de un parque de aprovechamiento energético de corrientes marinas mediante un generador en inmersión con rotor de eje horizontal

La presente Tesis se ha centrado en un análisis de la tecnología para la generación de energía eléctrica utilizando las corrientes marinas. El contenido desarrollado ha consistido en un análisis de las distintas alternativas para poder aprovechar la energía oceánica con especial interés en los desarrollos tecnológicos de las corrientes marinas. Posteriormente se ha descrito un nuevo prototipo, basado en un diseño de un generador en inmersión con rotor de eje horizontal con estructura en Y, denominado proyecto GESMEY. Se han analizado diversas localizaciones para poder implantar un prototipo experimental del proyecto GESMEY, así como las posibles localizaciones para implementar un parque de explotación comercial basado en esta tecnología, llegando a conclusiones importantes referidas a la costa española, y definiendo localizaciones muy interesantes en la costa Escocesa. Finalmente se han analizado diversos parámetros de definición de estos parques de aprovechamiento de la energía, clasificándolos como parámetros técnicos, de ubicación, de utilización, medioambientales y económicos. A la vista de la investigación realizada se ha concluido que hay muchas líneas de investigación que desarrollar, y que desde un punto de vista estratégico hay muchas actuaciones que poner en marcha para potenciar la tecnología de las energías renovables marinas mediante corrientes marinas. ABSTRACT This thesis has focused on an analysis of technology for generating electrical power using ocean currents. The content developed consisted of an analysis of the alternatives to take advantage of ocean energy with special emphasis on the technological developments of ocean currents. Subsequently it described a new prototype, based on a design of a generator rotor immersion horizontal axis Y structure, called GESMEY project. We analyzed different locations to implement an experimental prototype GESMEY project and possible locations to deploy a fleet of commercial exploitation based on this technology, reaching important conclusions regarding the Spanish coast, and defining interesting locations on the coast Scottish. Finally, we have analyzed various parameters defining these parks use of energy, classifying them as technical parameters, location, utilization, environmental and economic. In view of the conducted research has concluded that there are many lines of research to develop, and that from a strategic point of view there are many actions to implement to enhance the technology of marine renewable energies by sea currents.

Hidrodinamica de planeadores submarinos y su impacto en la funcionalidad de sensores CTD

Los recientes desarrollos tecnológicos permiten la transición de la oceanografía observacional desde un concepto basado en buques a uno basado en sistemas autónomos en red. Este último, propone que la forma más eficiente y efectiva de observar el océano es con una red de plataformas autónomas distribuidas espacialmente y complementadas con sistemas de medición remota. Debido a su maniobrabilidad y autonomía, los planeadores submarinos están jugando un papel relevante en este concepto de observaciones en red. Los planeadores submarinos fueron específicamente diseñados para muestrear vastas zonas del océano. Estos son robots con forma de torpedo que hacen uso de su forma hidrodinámica, alas y cambios de flotabilidad para generar movimientos horizontales y verticales en la columna de agua. Un sensor que mide conductividad, temperatura y profundidad (CTD) constituye un equipamiento estándar en la plataforma. Esto se debe a que ciertas variables dinámicas del Océano se pueden derivar de la temperatura, profundidad y salinidad. Esta última se puede estimar a partir de las medidas de temperatura y conductividad. La integración de sensores CTD en planeadores submarinos no esta exenta de desafíos. Uno de ellos está relacionado con la precisión de los valores de salinidad derivados de las muestras de temperatura y conductividad. Específicamente, las estimaciones de salinidad están significativamente degradadas por el retardo térmico existente, entre la temperatura medida y la temperatura real dentro de la celda de conductividad del sensor. Esta deficiencia depende de las particularidades del flujo de entrada al sensor, su geometría y, también se ha postulado, del calor acumulado en las capas de aislamiento externo del sensor. Los efectos del retardo térmico se suelen mitigar mediante el control del flujo de entrada al sensor. Esto se obtiene generalmente mediante el bombeo de agua a través del sensor o manteniendo constante y conocida su velocidad. Aunque recientemente se han incorporado sistemas de bombeo en los CTDs a bordo de los planeadores submarinos, todavía existen plataformas equipadas con CTDs sin dichos sistemas. En estos casos, la estimación de la salinidad supone condiciones de flujo de entrada al sensor, razonablemente controladas e imperturbadas. Esta Tesis investiga el impacto, si existe, que la hidrodinámica de los planeadores submarinos pudiera tener en la eficiencia de los sensores CTD. Específicamente, se investiga primero la localización del sensor CTD (externo al fuselaje) relativa a la capa límite desarrollada a lo largo del cuerpo del planeador. Esto se lleva a cabo mediante la utilización de un modelo acoplado de fluido no viscoso con un modelo de capa límite implementado por el autor, así como mediante un programa comercial de dinámica de fluidos computacional (CFD). Los resultados indican, en ambos casos, que el sensor CTD se encuentra fuera de la capa límite, siendo las condiciones del flujo de entrada las mismas que las del flujo sin perturbar. Todavía, la velocidad del flujo de entrada al sensor CTD es la velocidad de la plataforma, la cual depende de su hidrodinámica. Por tal motivo, la investigación se ha extendido para averiguar el efecto que la velocidad de la plataforma tiene en la eficiencia del sensor CTD. Con este propósito, se ha desarrollado un modelo en elementos finitos del comportamiento hidrodinámico y térmico del flujo dentro del CTD. Los resultados numéricos indican que el retardo térmico, atribuidos originalmente a la acumulación de calor en la estructura del sensor, se debe fundamentalmente a la interacción del flujo que atraviesa la celda de conductividad con la geometría interna de la misma. Esta interacción es distinta a distintas velocidades del planeador submarino. Específicamente, a velocidades bajas del planeador (0.2 m/s), la mezcla del flujo entrante con las masas de agua remanentes en el interior de la celda, se ralentiza debido a la generación de remolinos. Se obtienen entonces desviaciones significantes entre la salinidad real y aquella estimada. En cambio, a velocidades más altas del planeador (0.4 m/s) los procesos de mezcla se incrementan debido a la turbulencia e inestabilidades. En consecuencia, la respuesta del sensor CTD es mas rápida y las estimaciones de la salinidad mas precisas que en el caso anterior. Para completar el trabajo, los resultados numéricos se han validado con pruebas experimentales. Específicamente, se ha construido un modelo a escala del sensor CTD para obtener la confirmación experimental de los modelos numéricos. Haciendo uso del principio de similaridad de la dinámica que gobierna los fluidos incompresibles, los experimentos se han realizado con flujos de aire. Esto simplifica significativamente la puesta experimental y facilita su realización en condiciones con medios limitados. Las pruebas experimentales han confirmado cualitativamente los resultados numéricos. Más aun, se sugiere en esta Tesis que la respuesta del sensor CTD mejoraría significativamente añadiendo un generador de turbulencia en localizaciones adecuadas al interno de la celda de conductividad. ABSTRACT Recent technological developments allow the transition of observational oceanography from a ship-based to a networking concept. The latter suggests that the most efficient and effective way to observe the Ocean is through a fleet of spatially distributed autonomous platforms complemented by remote sensing. Due to their maneuverability, autonomy and endurance at sea, underwater gliders are already playing a significant role in this networking observational approach. Underwater gliders were specifically designed to sample vast areas of the Ocean. These are robots with a torpedo shape that make use of their hydrodynamic shape, wings and buoyancy changes to induce horizontal and vertical motions through the water column. A sensor to measure the conductivity, temperature and depth (CTD) is a standard payload of this platform. This is because certain ocean dynamic variables can be derived from temperature, depth and salinity. The latter can be inferred from measurements of temperature and conductivity. Integrating CTD sensors in glider platforms is not exempted of challenges. One of them, concerns to the accuracy of the salinity values derived from the sampled conductivity and temperature. Specifically, salinity estimates are significantly degraded by the thermal lag response existing between the measured temperature and the real temperature inside the conductivity cell of the sensor. This deficiency depends on the particularities of the inflow to the sensor, its geometry and, it has also been hypothesized, on the heat accumulated by the sensor coating layers. The effects of thermal lag are usually mitigated by controlling the inflow conditions through the sensor. Controlling inflow conditions is usually achieved by pumping the water through the sensor or by keeping constant and known its diving speed. Although pumping systems have been recently implemented in CTD sensors on board gliders, there are still platforms with unpumped CTDs. In the latter case, salinity estimates rely on assuming reasonable controlled and unperturbed flow conditions at the CTD sensor. This Thesis investigates the impact, if any, that glider hydrodynamics may have on the performance of onboard CTDs. Specifically, the location of the CTD sensor (external to the hull) relative to the boundary layer developed along the glider fuselage, is first investigated. This is done, initially, by applying a coupled inviscid-boundary layer model developed by the author, and later by using a commercial software for computational fluid dynamics (CFD). Results indicate, in both cases, that the CTD sensor is out of the boundary layer, being its inflow conditions those of the free stream. Still, the inflow speed to the CTD sensor is the speed of the platform, which largely depends on its hydrodynamic setup. For this reason, the research has been further extended to investigate the effect of the platform speed on the performance of the CTD sensor. A finite element model of the hydrodynamic and thermal behavior of the flow inside the CTD sensor, is developed for this purpose. Numerical results suggest that the thermal lag effect is mostly due to the interaction of the flow through the conductivity cell and its geometry. This interaction is different at different speeds of the glider. Specifically, at low glider speeds (0.2 m/s), the mixing of recent and old waters inside the conductivity cell is slowed down by the generation of coherent eddy structures. Significant departures between real and estimated values of the salinity are found. Instead, mixing is enhanced by turbulence and instabilities for high glider speeds (0.4 m/s). As a result, the thermal response of the CTD sensor is faster and the salinity estimates more accurate than for the low speed case. For completeness, numerical results have been validated against model tests. Specifically, a scaled model of the CTD sensor was built to obtain experimental confirmation of the numerical results. Making use of the similarity principle of the dynamics governing incompressible fluids, experiments are carried out with air flows. This significantly simplifies the experimental setup and facilitates its realization in a limited resource condition. Model tests qualitatively confirm the numerical findings. Moreover, it is suggested in this Thesis that the response of the CTD sensor would be significantly improved by adding small turbulators at adequate locations inside the conductivity cell.

Genes, peoples, and languages

The genetic history of a group of populations is usually analyzed by reconstructing a tree of their origins. Reliability of the reconstruction depends on the validity of the hypothesis that genetic differentiation of the populations is mostly due to population fissions followed by independent evolution. If necessary, adjustment for major population admixtures can be made. Dating the fissions requires comparisons with paleoanthropological and paleontological dates, which are few and uncertain. A method of absolute genetic dating recently introduced uses mutation rates as molecular clocks; it was applied to human evolution using microsatellites, which have a sufficiently high mutation rate. Results are comparable with those of other methods and agree with a recent expansion of modern humans from Africa. An alternative method of analysis, useful when there is adequate geographic coverage of regions, is the geographic study of frequencies of alleles or haplotypes. As in the case of trees, it is necessary to summarize data from many loci for conclusions to be acceptable. Results must be independent from the loci used. Multivariate analyses like principal components or multidimensional scaling reveal a number of hidden patterns and evaluate their relative importance. Most patterns found in the analysis of human living populations are likely to be consequences of demographic expansions, determined by technological developments affecting food availability, transportation, or military power. During such expansions, both genes and languages are spread to potentially vast areas. In principle, this tends to create a correlation between the respective evolutionary trees. The correlation is usually positive and often remarkably high. It can be decreased or hidden by phenomena of language replacement and also of gene replacement, usually partial, due to gene flow.

Mapping the universe in three dimensions

The determination of the three-dimensional layout of galaxies is critical to our understanding of the evolution of galaxies and the structures in which they lie, to our determination of the fundamental parameters of cosmology, and to our understanding of both the past and future histories of the universe at large. The mapping of the large scale structure in the universe via the determination of galaxy red shifts (Doppler shifts) is a rapidly growing industry thanks to technological developments in detectors and spectrometers at radio and optical wavelengths. First-order application of the red shift-distance relation (Hubble’s law) allows the analysis of the large-scale distribution of galaxies on scales of hundreds of megaparsecs. Locally, the large-scale structure is very complex but the overall topology is not yet clear. Comparison of the observed red shifts with ones expected on the basis of other distance estimates allows mapping of the gravitational field and the underlying total density distribution. The next decade holds great promise for our understanding of the character of large-scale structure and its origin.

E-CRM e a influência da digital analytics.

O mercado consumidor passou por diversas transformações ao longo do tempo devido principalmente à evolução tecnológica. A evolução tecnológica proporcionou ao consumidor a possibilidade de escolher por produtos e marcas, e permite a oportunidade de colaborar e influenciar a opinião de outros consumidores através do compartilhamento de experiências, principalmente através da utilização de plataformas digitais. O CRM (gerenciamento do relacionamento com o consumidor) é a forma utilizada pelas empresas para conhecerem o consumidor e criar um relacionamento satisfatório entre empresa e consumidor. Esse relacionamento tem o intuito de satisfazer e fidelizar o consumidor, evitando que ele deixe de consumir a marca e evitando que ele influencie negativamente outros consumidores. O e-CRM é o gerenciamento eletrônico do relacionamento com o consumidor, que possui todas as tradicionais características do CRM, porém com o incremento do ambiente digital. O ambiente digital diminuiu a distância entre pessoas e empresas e se tornou um meio colaborativo de baixo custo de interação com o consumidor. Por outro lado, este é um meio onde o consumidor deixa de ser passivo e se torna ativo, o que o torna capaz de influenciar não só um pequeno grupo de amigos, mas toda uma rede de consumidores. A digital analytics é a medição, coleta, análise e elaboração de relatórios de dados digitais para os propósitos de entendimento e otimização da performance em negócios. A utilização de dados digitais auxilia no desenvolvimento do e-CRM através da compreensão do comportamento do consumidor em um ambiente onde o consumidor é ativo. O ambiente digital permite um conhecimento mais detalhado dos consumidores, baseado não somente nos hábitos de compra, mas também nos interesses e interações. Este estudo tem como objetivo principal compreender como as empresas aplicam os conceitos do e-CRM em suas estratégias de negócios, compreendendo de que forma a digital analytics contribui para o desenvolvimento do e-CRM, e compreendendo como os fatores críticos de sucesso (humano, tecnológico e estratégico) impactam na implantação e desenvolvimento do e-CRM. Quatro empresas de diferentes segmentos foram estudadas através da aplicação de estudo de caso. As empresas buscam cada vez mais explorar as estratégias de e-CRM no ambiente digital, porém existem limitações identificadas devido à captação, armazenamento e análise de informações multicanais, principalmente considerando os canais digitais. Outros fatores como o apoio da alta direção e a compreensão de funcionários para lidar com estratégias focadas no consumidor único também foram identificados neste estudo. O estudo foi capaz de identificar as informações mais relevantes para a geração de estratégias de gerenciamento eletrônico do relacionamento com o consumidor e identificou os aspectos mais relevantes dos fatores críticos de sucesso.

EU 2020 Renewable Energy Goals Insufficient. IES Policy Brief Issue 2012/01/January 2012

Summary. It is clear that any action to combat climate change must involve extensive efforts in reducing the greenhouse gas (GHG) emissions from the energy sector. In the EU, nearly 80% of total GHG emissions come from the energy sector (European Commission, 2011, p. 21). Any credible action within the EU on combating climate change therefore requires deep shifts in the way we produce and use our energy. This paper highlights that renewable energy policies to 2020 are insufficient to meet the EU’s long-term climate policy objectives of reducing GHG emissions by between 80 and 95% by 2050, and thereby aiming to avoid an increase in global temperatures of more than 2°C. Such an ambition would likely require a very high share of renewable energy (in the range of 80 to 100%) in the overall energy mix of the EU, given current uncertainties about the feasibility of potential technological developments (e.g. carbon capture and storage technology).

The Implementation, Application and Effects of the EU Directive on Copyright in the Information Society. CEPS Special Report No. 120, 19 November 2015

This study provides an ex-post evaluation of the EU copyright framework as provided by EU Directive 29/2001 on Copyright in the Information Society (InfoSoc Directive) and related legislation, focusing on four key criteria: effectiveness, efficiency, coherence and relevance. The evaluation finds that the EU copyright framework scores poorly on all four accounts. Of the four main goals pursued by the InfoSoc, only the alignment with international legislation can be said to have been fully achieved. The wider framework on copyright still generates costs by inhibiting content production, distribution and creation and generating productive, allocative and dynamic inefficiencies. Several problems also remain in terms of both internal and external coherence. Finally, espite its overall importance and relevance as a domain of legislation in the fields of content and media, the EU copyright framework is outdated in light of technological developments. Policy options to reform the current framework are provided in the CEPS companion study on the functioning and efficiency of the Digital Single Market in the field of copyright (CEPS Special Report No. 121/November 2015).

The limitless sky : Air Force science and technology contributions to the nation /

Shipping list no.: 2005-0086-P.

Transformation for what? /

One of the most significant of global security reassessments is currently underway, driven by Operations IRAQI FREEDOM and Operation ENDURING FREEDOM, continuing technological developments, budget constraints, and the debate associated with the 2005 Quadrennial Defense Review. To provide senior defense leaders with ideas on security transformation, the Strategic Studies Institute has joined with the Belfer Center for Science and International Affairs at Harvard University's John F. Kennedy School of Government to bring together top experts on an annual basis. For the third meeting in this series--held in November 2004--the National Defense University joined as a partner. The informed and free flowing debate at this conference generated a range of frank assessments and creative ideas about the status of security transformation. This report summarizes the debates and findings of the November session.

Wills' mineral processing technology: an introduction to the practical aspects of ore treatment and mineral recovery

"Wills' Mineral Processing Technology" provides practising engineers and students of mineral processing, metallurgy and mining with a review of all of the common ore-processing techniques utilized in modern processing installations. Now in its Seventh Edition, this renowned book is a standard reference for the mineral processing industry. Chapters deal with each of the major processing techniques, and coverage includes the latest technical developments in the processing of increasingly complex refractory ores, new equipment and process routes. This new edition has been prepared by the prestigious J K Minerals Research Centre of Australia, which contributes its world-class expertise and ensures that this will continue to be the book of choice for professionals and students in this field. This latest edition highlights the developments and the challenges facing the mineral processor, particularly with regard to the environmental problems posed in improving the efficiency of the existing processes and also in dealing with the waste created. The work is fully indexed and referenced. -The classic mineral processing text, revised and updated by a prestigious new team -Provides a clear exposition of the principles and practice of mineral processing, with examples taken from practice -Covers the latest technological developments and highlights the challenges facing the mineral processor -New sections on environmental problems, improving the efficiency of existing processes and dealing with waste.