Consumer (dis)satisfaction response to disconfirmation: An examination of the form and the underlying process

The purpose of this dissertation was to examine the form of the consumer satisfaction/dissatisfaction (CS/D) response to disconfirmation. In addition, the cognitive and affective processes underlying the response were also explored. ^ Respondents were provided with information from a prior market research study about a new brand of printer that was being tested. This market research information helped set prior expectations regarding the print quality. Subjects were randomly assigned to an experimental condition that manipulated prior expectations to be either positive or negative. Respondents were then provided with printouts that had performance quality that was either worse (negative disconfirmation) or better (positive disconfirmation) than the prior expectations. In other words, for each level of expectation, respondents were assigned to either positive or negative disconfirmation condition. Subjects were also randomly assigned to a condition of either a high or low level of outcome involvement. ^ Analyses of variance indicated that positive disconfirmation led to a more intense CS/D response than negative disconfirmation, even though there was no significant difference in the intensity for positive and negative disconfirmation. Intensity of CS/D was measured by the distance of the CS/D rating from the midpoint of the scale. The study also found that although outcome involvement did not influence the polarity of the CS/D response, the more direct measures of processing involvement such as the subjects' concentration, attention and care in evaluating the printout did have a significant positive effect on CS/D intensity. ^ Analyses of covariance also indicated that the relationship between the intensity of the CS/D response and the intensity of the disconfirmation was mediated by the intensity of affective responses. Positive disconfirmation led to more intense affective responses than negative disconfirmation. ^

Vista de la puerta de entrada de la fortaleza de Xativa [ [Material gráfico]= Vue de la porte d'entrèe de la forteresse de Xativa, et d'une partie de la ville de St. Philippe = View of the great gate of the fortress of Xativa, and of a part of the town of St. Philip

Datos de publicación tomados de la obra a la que pertenece

The voyages and travells of the ambassadors sent by Frederick Duke of Holstein, to the Great Duke of Muscovy, and the King of Persia : begun in the year M.DC.XXXIII, and finish'd in M.DC.XXXIX : containing a compleat history of Muscovy, Tartary, Persia, and other adjacent countries : with several publick transactions reaching near the present times : in VII books ;

Mode of access: Internet.

The correspondence and diary of Philip Doddridge, D. D., illustrative of various particulars in his life hitherto unknown: with notices of many of his contemporaries; and a sketch of the ecclesiastical history of the times in which he lived.

Mode of access: Internet.

Welland Canal Survey of Lands Philip Carrol, 1830, 1846, n.d.

Survey map and description of Philip Carrol's land created by The Welland Canal Company. Included are three written descriptions of the lands along the Northern Reservoir, Southern Reservoir as well as the Canal and Reservoir with a drawing of the aforementioned lands. Noteable features for the Northern Reservoir include; line between Philip Carrol's land and Widow McAlpine's land. The land contains 9 acres, 2 roads and 24 perches of wood land. The survey is dated 1830. Noteable features for the Southern Reservoir include; Road to shorthills, side line North, and Watson's land. This survey is not dated. Noteable features for the Canal and Reservoir include; West line of lot, lot.213. The land contains 9 acres and 5 perches. The surveyor's updates for this survey are dated 1846. Surveyor notes are seen in pencil on the map.See also Pp 109-113

Tess of the d'Urbervilles. Thomas Hardy : AS-A level English literature resource pack.

Guía del profesor para el estudio de la obra 'Tess of the d'Urbervilles' (publicada a finales del siglo XIX) del autor británico Thomas Hardy, en el nivel AS-A (bachillerato) de la asignatura de Literatura Inglesa. Los materiales están divididos en cuatro secciones: contextos, actividades, evaluación y recursos. El objetivo es ayudar a los estudiantes a familiarizarse con el texto, a apreciar su importancia como obra literaria, y a responder de forma detallada y analítica en el desarrollo de un trabajo de curso o un examen. Para ello se trata ampliamente la caracterización de los personajes, los temas y el lenguaje, y se incluyen prácticas de examen de redacción y ensayo.

Genetic diversity in wild (Sus scrofa scrofa) and domestic (Sus scrofa domestica) pigs and their hybrids based on polymorphism of a fragment of the D-loop region in the mitochondrial DNA

We examined the variation in mitochondrial DNA by sequencing the D-loop region in wild and domestic (large-white breed) pigs, in hybrids between domestic and wild pigs, and in Monteiro pigs. A D-loop fragment of approximately 330 bp was amplified by PCR. Sequencing of DNA amplicons identified haplotypes previously described as European and Asian types. Monteiro pigs and wild pigs had European haplotypes and domestic pigs had both European and Asian haplotypes. ©FUNPEC-RP.

Studies in neotropical mammalogy : essays in honor of Philip Hershkovitz / edited by Bruce D. Patterson, Robert M. Timm.

n.s. no.39(1987)

Henry P. Tappan, D.D., L.L.D. President of the University of Michigan

14x10 cm. engraving. Engraved for Bernard's American journal of education/

Fossil fuels : pace and focus of the Clean Coal Technology Program need to be assessed : report to the Honorable Philip R. Sharp, Chairman, Subcommittee on Energy and Power, Committee on Energy and Commerce, House of Representatives /

"B-230504"--P. [1].

A catalogue of books relating to the discovery and early history of North and South America : forming a part of the library of E.D. Church /

Edition of 100 copies.

Visits of mercy; or The journals of the Rev. Ezra Stiles Ely, D.D. : Written while he was stated preacher to the hospital and alms-house, in the city of New York. : Vol. I [-II].

Includes two sermons by Ely.

Measure for measure : (The text of the folio of 1623, with that of "The law against lovers, " by Sir William D'Avenant, 1622) /

With reproduction of t.-p. of 1676 ed. of The law against lovers.

The life and opinions of the Rev. William Milne, D.D., missionary to China, illustrated by biographical annals of Asiatic missions from primitive to Protestant times. Intended as a guide to missionary spirit.

Mode of access: Internet.

The present state of New-England with respect to the Indian vvar. Wherein is an account of the true reason thereof ... Together with most of the remarkable passages that have happened from the 20th of June, till the 10th of November, 1675.

"A continuation of the state of New-England" (p. [39]-69) by the same author, is signed: N. S. (p. 60)