Diseño de un modelo de gestión de la calidad basado en la norma ISO 9001:2008 para agencias de seguros. Caso: Velpo

La investigación se dirige hacia las agencias de seguros que brindan el servicio de asesoría al cliente para la contratación y administración de los seguros emitidos por las aseguradoras; el servicio de asesoría ofrecido debe ser de calidad, en este sector es importante la satisfacción del cliente para lograr la fidelización del mismo y mantenerlo en el tiempo con la renovación de contratos, tomando en cuenta el alto número de competidores y el crecimiento de la industria para ser competitivo. Se toma como referencia a la agencia de seguros VELPO como principal fuente de información para proponer un modelo de gestión de calidad basado en la Norma ISO 9001:2008; en el diagnóstico se indaga en la filosofía empresarial, las operaciones de la organización, en su estructura, los procesos y sus interacciones; se definen los requisitos del cliente y se evalúa el cumplimiento de los requisitos con respecto a la ISO 9001:2008 para establecer la línea base del perfil de calidad de la organización. Con la información recopilada se presenta el diseño del modelo para dar cumplimiento a los requisitos de la norma ISO 9001:2008 y a la planificación estratégica de VELPO, siendo el producto principal de la investigación el diseño del Manual de la Calidad que es una guía para la futura implementación del SGC, este manual recopila la estructura organizacional bajo el enfoque por procesos, el diseño documental básico para la gestión de la calidad en el que se describen la política y objetivos de la calidad, la interacción de procesos, los procedimiento mínimos exigidos por la norma ISO 9001:2008, los procedimientos claves y los indicadores requeridos para el sistema de gestión de calidad VELPO.

Propuesta de implementación de un modelo de gestión de la calidad basado en la norma ISO 9001:2008 (2015) para microempresas comerciales familiares en el Distrito Metropolitano de Quito

En el presente estudio se determinan los lineamientos de un modelo de gestión de la calidad, basado en la norma internacional ISO 9001:2008, que atienda a las características particulares de las microempresas comercializadoras familiares en la ciudad de Quito. Con este fin, a través de un estudio de tipo exploratorio y descriptivo que consideró fuentes primarias y secundarias, se determinaron las características de las microempresas y si han adoptado acciones establecidas por un modelo de gestión de la calidad. Como principales conclusiones se pudo verificar que las microempresas familiares no cuentan con un modelo sólido de gestión de la calidad, aunque sí desarrollan algunos de los principios de la familia de normas ISO 9000 y requisitos de la norma ISO 9001, al menos de una manera informal; adicionalmente se concluyó que es posible implementar varias de las acciones establecidas por la norma con el fin de beneficiar a estas microempresas y generar condiciones óptimas para su perdurabilidad y crecimiento.

Coordination and separation studies of the uranyl ion with iso-butyramide based ligands: Synthesis and structures of [UO2(NO3)(2)((C3H7CON)-C-i{(C4H9)-C-i}(2))(2)] and [UO2(C6H5COCHCOC6H5)(2)((C3H7CON)-C-i{(C3H7)-C-i}(2))]

The coordination chemistry of iso-butyramide based ligands such as: (C3H7CON)-C-i((C3H7)-C-i)(2), (C3H7CON)-C-i(C4H9)(2) and (C3H7CON)-C-i((C4H9)-C-i)(2) with [UO2(NO3)(2) center dot 6H(2)O], [UO2(OO)(2) center dot 2H(2)O] {where OO = C4H3SCOCHCCCF3 (TTA), C6H5COCHCOCF3 (BTA) and C6H5COCHCOC6H5 (DBM)), [Th(NO3)(4) center dot 6H(2)O] and [La(NO3)(3) center dot 6H(2)O] has been evaluated. Structures for the compounds [UO2(NO3)(2)CC3H7CON{(C4H9)-C-i}(2))(2)] and [UO2(C6H5COCHCOC6H5)(2)((C3H7CON)-C-i{(C3H7)-C-i)(2))] have been determined by single crystal X-ray diffraction methods. Preliminary separation studies from nitric acid medium using the amide (C3H7CON)-C-i((C4H9)-C-i)(2) with U(VI), Th(IV) and La(Ill) ions showed the selective precipitation of uranyl ion from the mixture. Thermal study of the compound [UO2(NO3)(2)((C3H7CON)-C-i((C4H9)-C-i)(2))(2)] in air revealed that the ligands can be destroyed completely on incineration. (C) 2008 Elsevier Ltd. All rights reserved.

The iso-Score Curve Graph. A new tool for competitive bidding

The present work describes a new tool that helps bidders improve their competitive bidding strategies. This new tool consists of an easy-to-use graphical tool that allows the use of more complex decision analysis tools in the field of Competitive Bidding. The graphic tool described here tries to move away from previous bidding models which attempt to describe the result of an auction or a tender process by means of studying each possible bidder with probability density functions. As an illustration, the tool is applied to three practical cases. Theoretical and practical conclusions on the great potential breadth of application of the tool are also presented.

MOLES3: implementing an ISO standards driven data catalogue

ISO19156 Observations and Measurements (O&M) provides a standardised framework for organising information about the collection of information about the environment. Here we describe the implementation of a specialisation of O&M for environmental data, the Metadata Objects for Linking Environmental Sciences (MOLES3). MOLES3 provides support for organising information about data, and for user navigation around data holdings. The implementation described here, “CEDA-MOLES”, also supports data management functions for the Centre for Environmental Data Archival, CEDA. The previous iteration of MOLES (MOLES2) saw active use over five years, being replaced by CEDA-MOLES in late 2014. During that period important lessons were learnt both about the information needed, as well as how to design and maintain the necessary information systems. In this paper we review the problems encountered in MOLES2; how and why CEDA-MOLES was developed and engineered; the migration of information holdings from MOLES2 to CEDA-MOLES; and, finally, provide an early assessment of MOLES3 (as implemented in CEDA-MOLES) and its limitations. Key drivers for the MOLES3 development included the necessity for improved data provenance, for further structured information to support ISO19115 discovery metadata export (for EU INSPIRE compliance), and to provide appropriate fixed landing pages for Digital Object Identifiers (DOIs) in the presence of evolving datasets. Key lessons learned included the importance of minimising information structure in free text fields, and the necessity to support as much agility in the information infrastructure as possible without compromising on maintainability both by those using the systems internally and externally (e.g. citing in to the information infrastructure), and those responsible for the systems themselves. The migration itself needed to ensure continuity of service and traceability of archived assets.

Optiska egenskapers påverkanav möjligheten att trycka eftermålvärden i ISO 12647-2.

This thesis investigates how the optical properties of paperboard influences printing with targets in ISO 12647-2. The targets for optical properties in ISO 12647-2 are defined for paperboard without optical brightening agents and fluorescent brightening agents wich makes it difficult to reach the targets when printing paperboard containing these agents.Seven different types of paperboard, some with and some without the agents, have been printed and instrumentally andvisually measured to see if there is any deviation from the standard targets and if it shows visually.The result shows that paperboard containing optical brightening agents and fluorescent brightening agents can print with targets in ISO 12647-2 but in many measurments the difference between the types of paperboard were to small to assess. The differences between the types of paperboard in the instrumental measurements did not fully correspond with the waythe panel appraised them visually.

Synthesis, polymerization and wool coating studies of 3-iso-butylpyrrole and 3-iso-pentylpyrrole

In a four-step method starting from pyrrole, the synthesis of 3-iso-butylpyrrole and 3-iso-pentylpyrrole, was achieved in 45 and 44% yields, respectively. Polymerization studies of these branched alkyl pyrroles are described and the results compared with those obtained for the unbranched structural isomers n-butyl and n-pentylpyrrole. A series of conductive textiles were produced by the chemical polymerization of the iso-alkylpyrroles using both solution and vapour polymerization techniques. Fabrics coated with poly-iso-alkylpyrrole formed using the solution polymerization method had a lower surface resistance than those formed using the vapour polymerization method. These conductivity results were in direct contrast to those previously obtained for 3-n-alkylpyrroles on fabrics. A remarkable crystal-like growth on the surface of the textile fabric was observed when solution polymerization of 3-iso-pentylpyrrole was employed—reinforcing the notion that subtle changes in monomer structure can drastically affect bulk polymer properties.

Lupin (Lupinus albus) protein isolate (L-ISO) has adequate nutritional value and reduces large intestinal weight in rats after restricted and ad libitum feeding.

Background: A protein isolate from white lupin (Lupinus albus; L-ISO) has potential as a novel human food ingredient, but its nutritional effects are unknown.

Methods: We evaluated protein quality and effects on body composition in rats of isoenergic diets of L-ISO, lactalbumin, or casein with both restricted (10-day) and ad libitum (28-day)intake. The diets were equivalent in protein per se, but supplementation was used to balance essential amino acid levels.

Results: In both studies, the rats consumed similar amounts of each diet, and no effect of diet on the gain:feed ratio was observed--though gain:N ratio and net protein utilization were slightly lower for the L-ISO diet. Lower large intestinal weights after the L-ISO than after the lactalbumin diet were observed in both studies. The L-ISO diet resulted in lowered body fat percentage in the 10-day study but in an elevated level in the 28-day study. Liver composition (DNA, RNA, glycogen, and fat) and plasma levels of some amino acids (His, Thr, Ala, Pro, Tyr, Val and Met) were affected by diet, but no effects on plasma lipid, glucose, or uric acid were observed.

Conclusion: The L-ISO diet did not affect feed intake and has adequate nutritional quality in rats whilst modifying large intestinal weight in a potentially beneficial manner--suggesting potential for this protein in human nutrition.

Trustworthiness: self-assessment of an institutional repository against ISO 16363-2012

Today, almost every document we create and the output from almost every research-related project, is a digital object. Not everything has to be kept forever, but materials with scholarly or historical value should be retained for future generations. Preserving digital objects is more challenging than preserving items on paper. Hardware becomes obsolete, new software replaces old, storage media degrades. In recent years, there has been significant progress made to develop tools and standards to preserve digital media, particularly in the context of institutional repositories. The most widely accepted standard thus far is the Trustworthy Repositories Audit and Certification: Criteria and Checklist (TRAC), which evolved into ISO 16363-2012. Deakin University Library undertook a self-assessment against the ISO 16363 criteria. This experience culminated in the current report, which provides an appraisal of ISO 16363, the assessment process, and advice for others considering embarking on a similar venture.

Changes in lipid class content and composition of Isochrysis sp. (T-Iso) grown in batch culture

© 2015, Springer International Publishing Switzerland. For decades, the microalgae Isochrysis spp. have been widely utilised as a live feed in aquaculture practices. This species possesses a number of favourable characteristics, notably its long-chain omega-3 polyunsaturated fatty acid (LC n-3 PUFA) content; primarily docosahexaenoic acid (DHA, 22:6n-3). This article describes the lipid class content and composition of this microalga grown in batch culture, covering the entirety of lag, log and stationary growth phases. The total lipid was highest in the lag phase (27 pg/cell). Total lipid significantly decreased in the exponential growth (7 pg/cell), then steadily increasing for the remainder of growth. The increase in total lipid was due to the accumulation of neutral lipid in the form of triacylglycerides. The DHA content (pg/cell) of the neutral lipid remained relatively unchanged for the duration of growth, with the influx of fatty acids being primarily myristic and palmitic acids. DHA (pg/cell) was found at relatively uniform amounts across all lipid classes. However, the DHA content as a percentage differed greatly between classes. The polar lipid class had a significantly higher DHA content, which peaked at 38 % of all polar lipid in log growth. The primary PUFA species present in the glycolipid class was stearidonic acid (18:4n-3). This work gives an overview of the lipid content and composition of Isochrysis sp. (T-Iso) over the entirety of its growth under batch culture. The lipid profile for this species at different stages of culture provides a basal data set that is useful for comparative studies using this organism.

Avaliação do grau de contribuição das normas de garantia da qualidade ISO-9000 no desempenho competitivo das empresas

Este trabalho avalia o grau de contribuição da implementação de um sistema de garantia da qualidade, em conformidade com as normas de garantia da qualidade (ISO 9001, 9002 e 9003), na competitividade das indústrias. Para o desenvolvimento do tema, discute-se inicialmente as normas da série ISO 9000, identificando-se sua origem, os objetivos, a aplicação e os requisitos existentes, bem como a forma e o impacto de sua implementação. Posteriormente, analisa-se a competitividade no sentido amplo, identificando-se os fatores determinantes da competitividade, tanto no nível interno como externo às empresas, definindo-se as estratégias genéricas de competição bem como as principais dimensões selecionadas para a obtenção do sucesso no curto, médio e longo prazos. A partir de então, analisa-se a forma como as normas ISO 9000 influenciam os fatores determinantes da competitividade, para posteriormente avaliar o impacto recaído sobre as principais dimensões de competição. O trabalho se encerra com o relato das conclusões sobre o tema proposto, obtidas a partir do confronto das observações colhidas ao longo do trabalho com os resultados de pesquisas existentes.