Quality Management, Environmental Management and Organizational Design in the Hotel Industry: A Qualitative Study

The purpose of this paper is twofold. First, the paper analyzes the relationship between quality management and environmental management and their effects on hotel performance. Second, the article examines the relationship between these two management systems and organizational design. The paper uses an exploratory, qualitative approach based on interviews with managers and experts in the hotel industry. Based on a content analysis of interviews, the results lead to several propositions. Specifically, quality and environmental management influence hotel performance through mediating variables. Moreover, the implementation of quality management facilitates the implementation of environmental management. Furthermore, the implementation of these two management systems is associated with an increase of formalization and decentralization. The paper contributes to the analysis of quality management, environmental management, organizational design and performance in a joint manner, which has not been attempted before in the hotel industry. In addition, it helps extend the findings about these links in manufacturing and service organizations to the hotel industry.

The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry

This paper reports results derived from a mixed methods study where 13 hotel managers were initially interviewed, followed by a quantitative study of 355 additional managers. Data were analysed using partial least squares path modelling. The research question related to the relationship between quality and environmental management and the competitive advantage sought by hotels. The results indicate that quality management and environmental management permit the improvement of competitive advantage in terms of both costs and differentiation. Moreover, hotels implementing quality programmes find fewer obstacles in implementing environmental management.

The ... baseline environmental management report.

Title from cover.

The role of the city in environmental management /

Includes bibliographical references.

The role of the city in environmental management /

"September 1992."

A guide to environmental benefits assessment in economic impact studies : report of the Environmental Management Program at Governors State University /

Bibliography: p. [439]-450.

A preliminary guide for benefit consideration in economic impact studies : report of the Environmental Management Program at Governors State University /

Project no. 80.042.

Environmental management.

Mode of access: Internet.

Transactions at the Conference on Environmental Management and Economic Growth in the Smaller Caribbean Islands, September 17-21, 1979 /

Mode of access: Internet.

A comparison of the environmental management practices in three British universities

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