Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations

This paper reports on a study of 25 nonprofit human service organisations offering four types of human services. The purpose of the study was first to explore the manner in which consumer rights are both conceptualized and operationalized in the nonprofit human service context. Secondly the study explored whether differences occur between organisations whose primary funding body emphasized the importance of a rights framework in its program delivery and those where this is not the case.

Report of the mid-term review of Victoria's maternity services program

Substantial State Government funding has bun committed in Victoria for the enhancement of maternity services. The funding is intended to improve the quality of care for women and meet consumer expectations for choice and continuity of care in maternity services. This paper reports on a mid-term review (the 'review') of the Victorian Maternity services Program. which was conducted by the authors on behalf of the Victorian Department of Human Services. Documentary analysis was conducted for the review, and workshops and key informant interviews were held throughout Victoria with midwives, medical staff and Department of Human Services staff. The review found that there had been many gains as a result of the Maternity services Program and identified directions for further development. Issues of change and facilitators of change processes in maternity services are highlighted in this article.

Book review: Understanding human development:a multi-dimensional approach (2nd ed.)

Book review: This book has much to offer social work and human services students. It covers many key theories, ideas, and debates relevant to a wide range of practice fields in a comprehensive, clearly organised, and engaging fashion. The author proposes, as on overarching premise, a “multidimensional” approach to understanding lifespan development and experiences of trauma, stress, and grief, as well as responses of adaptation and resilience across the life course. Consistent with social work values, the multidimensional approach “places an emphasis on the constant interaction of the biological, psychological, and spiritual dimensions of our inner worlds with the relational, social, structural, and cultural dimensions of our outer worlds” (p. 394).

Measurement of services and supports (MOSS): project overview and findings

The Measurement of Services and Supports (MOSS) project commenced in 2005, with the initial aim of developing and trialing a tool that would evaluate the outcomes of therapy and psychology services delivered by Scope’s Therapy, Psychology and Related Services teams (previously known as Specialist Services). There are a number of key drivers that have influenced the MOSS project from its inception. These include:
• Scope’s Strategic direction;
• The State Disability Plan 2002-2012 (Victorian Department of Human Services, 2002);
• A desire to provide evidence for funding bodies relating to the effectiveness of the support
delivered by Therapy, Psychology and Related Services; and
• A desire to ensure that Therapy, Psychology and Related Services support is based on evidence.

A New Symbiosis: Municipalities, Private Contractors and Non-Governmental Organisations for the Provision of Local Public Services"

This project considered the second stage of transforming local administration and public service management to reflect democratic forms of government. In Hungary in the second half of the 1990s more and more public functions delegated to local governments have been handed over to the private or civil sectors. This has led to a relative decrease of municipal functions but not of local governments' responsibilities, requiring them to change their orientation and approach to their work so as to be effective in their new roles of managing these processes rather than traditional bureaucratic administration. Horvath analysed the Anglo-Saxon, French and German models of self-government, identifying the differing aspects emphasised in increasing the private sector's role in the provision of public services, and the influence that this process has on the system of public administration. He then highlighted linkages between actors and local governments in Hungary, concluding that the next necessary step is to develop institutional mechanisms, financial incentives and managerial practices to utilise the full potential of this process. Equally important is the need for conscious avoidance of restrictive barriers and unintended consequences, and for local governments to confront the social conflicts that have emerged in parallel with privatisation. A further aspect considered was a widening of the role of functional governance at local level in the field of human services. A number of different special purpose bodies have been set up in Hungary, but the results of their work are unclear and Horvath feels that this institutionalisation of symbiosis is not the right path in Hungary today. He believes that the change from local government to local governance will require the formulation of specific public policy, the relevance of which can be proven by processes supported with actions.

What's Working in Family-Based Services--or, What's Left to Believe in During a Time of Such Doubt?

This article is a qualitative, personal report from the field, designed to highlight current developments in family-based theory and practice that bring hopefulness to workers and clients. The author, an experienced human services consultant and family therapist, draws from his recent experience in a number of states to identify exemplars of practice in the following areas: integrative theory building, functional family assessment, systems change in regard to inter-agency coordination and foster care, community building in low income neighborhoods, developing humility as helpers, and addressing issues of hope and spirituality with clients and with co-workers. Given the turbulent and hostile political environment for family-based services, this article challenges us to remember that effectiveness in helping others is directly related to our feelings of hopefulness about ourselves and our world.

Parents Too Can Evaluate Family Preservation Services - or –Involving Parents In Evaluation of Family Preservation Services

In line with the long-standing emphasis in the human services on involving clients in program evaluation, in this essay I focus on principles and strategies for involving parents in evaluation of family preservation services. In particular, I delineate the crucial roles that parents can play as partners in the helping process within a family-centered context.

Pioneer Vocational Industrial Services, Inc., Danville, Kentucky.

Mode of access: Internet.

Delivering essential health care services in rural areas : an analysis of alternative models /

"May 1991."

Research on competition in the financing and delivery of health services : future research needs : proceedings of a conference held at the Hubert H. Humphrey Building, Washington, D.C., on March 4, 1982 /

"October 1982."

Guidelines for prevention of transmission of human immunodeficiency virus and hepatitis B virus to health-care and public-safety workers : a response to P.L. 100-607, The Health Omnibus Programs Extension Act of 1988.

Item 499-F-3.

Gene therapy for human patients : information for the general public.

Mode of access: Internet.

HQ functions and services summary, FY 1997.

"April 10, 1996."

Treatment episode data set : (TEDS) : ... national admissions to substance abuse treatment services /

Mode of access: Internet.

National Survey of Substance Abuse Treatment Services (N-SSATS) : 2000 data on substance abuse treatment facilities.

"June 2002"--T.p. verso."