The effects of store atmosphere on shopping behaviour - A literature review.

This paper provides an insight into how the atmospherics of a retail environment influence shopping behaviour. Its objective is to support researchers and practitioners by summarizing the current state of knowledge and identifying gaps and avenues for future research. The scope covers studies in retail marketing and environmental psychology published during the last 35 years. It has been shown that environmental cues (music, scent etc.) have an effect on the emotional state of the consumer, which in turn causes behavioural changes, both positive (approach, buy more, stay longer etc.) and negative (not approach, buy less, leave earlier etc.). Most studies make reference to the PAD model, which proposes that the relevant emotions in this process can be measured along three dimensions Pleasure, Arousal and Dominance (Mehrabian, A. & Russell, J.A.,1974, An approach to environmental psychology, Cambridge, MA.: MIT Press). Since then, significant advances have been made to understand the effect of individual cues, their interaction, as well as the role of moderators, such as gender, age, or shopping motivation. However, there are a number of opportunities for further research. Too little is known about the moderating effects of Arousal and Dominance and how they interact with each other and with Pleasure dimension. Also a number of other moderators, such as gender and culture, should be integrated into the model.

The impact of airport shopping environments and dwell time on consumer spending

This article provides new insight into how the ambience and design of shopping environments impact onspending behaviour. Environmental cues in a retail area influence emotional states of by-passers, which in turn influence spending levels. Past research suggested that this effect only applies to shops with moderate arousal level. Also, several studies failed to confirm a relationship between emotions and spending levels. This is surprising, since high arousal environments (e.g., amusement parks, sports stadiums and airports) often feature a wide range of retail outlets. Based on survey data collected in a live airport shopping area, this study finds a relationship between pleasure emotions associated with the retail area and recalled consumer spending, but also the time available for shopping (which in an airport is constrained). Also, visitors’ emotional state was influenced by the ambience (e.g., cleanliness, noise levels, lighting) as well as the design (e.g., easy wayfinding, seating areas) of the retail area. Shopper’s arousal levels did not explain variations in spending level. Implications for researchers and managers are discussed as well as suggestions for future research.

Autoeficácia e qualidade de vida de pessoas com úlcera venosa

Venous ulcers (UV) are the result of deep venous insufficiency or obstruction leading to venous hypertension in the lower limbs and lesions. Self-efficacy is the belief in the ability to successfully perform a given task or exhibit behavior that leads to a desirable outcome. Nursing needs to know and explore the influence of self-efficacy on quality of life (QOL) of people with UV, seeking to exercise holistic care. Thus, this study aimed to analyze the correlation of self-efficacy for pain control and functionality with the QOL of people with UV in primary health care. It is a cross-sectional, analytical, quantitative study with people with UV in family health strategy and mixed units in Natal / RN. We used the instruments: sociodemographic and health questionnaire, domains self-efficacy for pain control and self-efficacy for functionality of Scale of Self-Efficacy for Chronic Pain (SFCD) and the Charing Cross Venous Ulcer Questionnaire (CCVUQ). The sample included 101 people in the self-efficacy scale for functionality and 89 in self-efficacy for pain, for twelve patients reported no pain at the time of collection, and therefore were excluded from the application of the scale of selfefficacy for pain. The project was approved by the ethics committee of the Federal University of Rio Grande do Norte (CAAE No. 07556312.0.0000.5537), serving Resolution 466/12. Women predominated (66.3%), elderly (61.4%), married or in a stable relationship (63.4%), low income (90.1%) and education (85.1%), inactive (75.2%), associated chronic diseases (60.4%), more than six hours of sleep / day (82.2%), non-drinkers / smokers (80.2%), chronic injury (73.3%) and moderate to severe pain (76.2%). Self-efficacy for pain (mean 67.3, SD 26.6) was less committed to the self-efficacy for functionality (mean 59.4 SD 25.9), with statistical difference (pvalue = 0.011). No significant associations were found between self-efficacy for pain control and functionality with the sociodemographic and health characteristics. When considering the total mean CCVUQ (mean 52.1, SD 16.6), QOL of respondents tended to worsen, with the aesthetic domain the most committed (mean 57.6, SD 24.0), followed by emotional state (mean 57.0, SD 25.7), social interaction (mean 48.4, SD 21.4) and household activities (mean 43.6, SD 23.3) . We found negative and significant correlations between self-efficacy for pain and CCVUQ total score (r = -0,324; p = 0,001), the social interaction domain (r = -0,278; p = 0,008), household activities (r = - 0,285; p = 0,007) and state emotional (r = -0,247; p = 0,019). Likewise, between selfefficacy for functionality and the CCVUQ total score (r = -0,553; p < 0,001), the social interaction domain (r = -0,553; p < 0,001), household activities (r = -0,594; p < 0,001) and emotional status (r = -0,259; p = 0,009). The aesthetic domain showed negative correlation but weak and not significant with self-efficacy for pain (r = -0, 155; p = 0,147) and functionality (r = -0,189; p = 0,058). It became evident the correlation between self-efficacy for pain control and functionality and the domains social interaction, household activities and emotional state, the quality of life of people with UV

A framework for investigating the use of face features to identify spontaneous emotions

Emotion-based analysis has raised a lot of interest, particularly in areas such as forensics, medicine, music, psychology, and human-machine interface. Following this trend, the use of facial analysis (either automatic or human-based) is the most common subject to be investigated once this type of data can easily be collected and is well accepted in the literature as a metric for inference of emotional states. Despite this popularity, due to several constraints found in real world scenarios (e.g. lightning, complex backgrounds, facial hair and so on), automatically obtaining affective information from face accurately is a very challenging accomplishment. This work presents a framework which aims to analyse emotional experiences through naturally generated facial expressions. Our main contribution is a new 4-dimensional model to describe emotional experiences in terms of appraisal, facial expressions, mood, and subjective experiences. In addition, we present an experiment using a new protocol proposed to obtain spontaneous emotional reactions. The results have suggested that the initial emotional state described by the participants of the experiment was different from that described after the exposure to the eliciting stimulus, thus showing that the used stimuli were capable of inducing the expected emotional states in most individuals. Moreover, our results pointed out that spontaneous facial reactions to emotions are very different from those in prototypic expressions due to the lack of expressiveness in the latter.

Open Space – Estratégia e Concretização: o caso EDP Porto

Este estudo centra-se numa investigação sobre o conceito de trabalho em open space na nova sede no Porto da empresa Energias de Portugal - SA, tendo em conta a estratégia implementada e os resultados conseguidos. Para isso, dissecámos as premissas apresentadas aos trabalhadores na cerimónia de inauguração do novo espaço - “O Open Space opera como plataforma de comunicação e de partilha de informação” e “O Open Space responde às necessidades dos trabalhadores, criando ambientes de trabalho modernos e funcionais”. A fim de avaliarmos o campo empírico, construímos e enviámos em formato eletrónico para o e-mail de todos os trabalhadores da amostra um instrumento de medida que denominámos de open space (OS). As ilações retiradas estão baseadas nos resultados analisados e discutidos após processamento em SPSS - predictive analytics software and solutions e em reports gráficos. O open space da EDP Porto é um local moderno e funcional, privilegiado em relação à fluidez e partilha de informação, capaz de manifestar estratégias de negócio e de salientar aspetos da marca e da cultura da Empresa. A formação/informação sobre comportamentos e regras básicas a seguir na partilha de um mesmo espaço, as razões de negócio que levam a organização a mudar o espaço de trabalho, a par das vantagens que ambas as partes podem tirar do novo conceito, influencia positivamente ou negativamente a perceção da mudança e o estado emocional dos trabalhadores. O ruído, a temperatura ambiente, a concentração ou a privacidade, são alguns dos fatores que poderão variar com o layout e funcionam como condicionantes de uma maior ou menor satisfação ambiental. No entanto, existem sempre questões que permanecem pendentes e foi nesse contexto que deixámos algumas propostas para novas investigações num trabalho científico que nunca se esgota. / This study focuses on researching the concept of working in an open space in the new Oporto’s headquarters of the company Energias de Portugal - SA, given the strategy implemented and the results achieved. For this, we dissected the assumptions presented to workers at the inauguration ceremony of the new space - "The Open Space operates as a platform for communication and information sharing" and "The Open Space responds to the needs of workers, creating modern and functional workplaces". In order to evaluate the empirical side, we built and sent, in electronic format, an e-mail to all the workers of the sample with a measurement tool that we called the open space (OS). The conclusions are based on the results analyzed and discussed after being processed in SPSS - predictive analytics software and solutions and graphs in reports. The open space of the EDP Oporto is a modern and functional place, privileged in relation to fluidity and information sharing, capable of manifesting business strategies and highlight aspects of the brand and culture of the Company. The training/information on behaviors and basic rules to follow when sharing the same space, the business reasons that lead the organization to change the workspace, along with the advantages that both parties can benefit from the new concept, influence positively or negatively the perception of change and the emotional state of workers. Noise, temperature, concentration or privacy, are some of the factors that may vary with the layout and function as constraints in a greater or lesser environmental satisfaction. However, there are always issues that remain outstanding and it was in this context that we made some proposals for further research in a scientific paper that never runs out.

Challenges Facing Long Term Foster Carers: Exploration of the Nature of Psychoanalytic Parent/Carer Support

This research study investigates the role and impact of psychoanalytically-informed short-term parent work with long-term foster carers of looked-after children, in support of the foster placement. The study reflects on the data gathered from four child assessments and five foster families seen by a psychoanalytic child psychotherapist for four sessions each. It draws on psychoanalytic ideas from a range of theoretical traditions, exploring such concepts as trauma, defences, compulsion to repeat, psychological-mindedness, ‘container/contained’ (Bion) and ‘holding environment’ (Winnicott). One distinctive contribution of this research is what it adds to our already existing understanding of the defences (or responses) aroused in the carer when faced with the intense and distressing affect associated with the child’s early trauma; and the impact of this legacy of trauma on the child, on the carer and on the wider Social Services system. Applying Grounded Theory and psychoanalytically-informed clinical case study methodology to the research material, the study breaks down the data analysis into seven stages of coding, from the initial reading of the data to the eventual development of two key hypotheses. One of the predominant themes that emerged from the analysis was the carer’s capacity to remain focused on the child’s emotional needs and how this in turn was linked to the direction of the therapist’s focus. The successive analyses of the data culminated in the hypothesis that the more the therapist focused on the carer and the carer’s emotional states in the course of the parent work, the more the carer was enabled to focus on the child’s emotional needs. As the system of categories emerged according to the themes exemplified in the sessions, a particular focus of analysis became the concept of psychologicalmindedness, considered under several sub-categories: displaying insightful comments; awareness of the child’s bodily states; awareness of the child’s affect; the carer’s ability to recognize the child’s defences; and the carer’s ability to make links between the child’s current difficulties and the child’s past experiences. Through this analysis it became apparent that degree of psychological-mindedness was closely linked to the individual carer’s capacity to metabolize the child’s distressed and distressing communication. This in turn led to a deeper exploration of the situations that were particularly challenging for the carers: i.e., instances when the child was compelled to repeat past traumatic emotional states and as a result was communicating intense distress. This exploration eventually generated the second hypothesis: that in reaction to the child’s distress, the response of each carer could be plotted somewhere along a spectrum, from either distancing themselves from the child’s emotional state to seeking excessive closeness with the child (merging). The next stage of the analysis developed four new categories of carer responses to the distressed child: identification and distancing from the child; identification and merging with the child; the category that describes the carer’s psychologicalmindedness as being ‘impaired’; and ‘good enough’ caring. This then led to an exploration of the carer’s own defences at these most challenging times. This research demonstrates clearly that even within the short space of four sessions of weekly psychoanalytic parent work, it is possible to achieve significant improvement in a carer’s capacity to bear the child’s compulsion to repeat early traumas, and to help the carers become more emotionally available to provide the child with effective psychological parenting at such difficult and challenging times. Key words: looked-after children; long-term foster carers; psychoanalytic short-term parent work; trauma; compulsion to repeat; psychological-mindedness; empathy; defences; psychoanalytically-informed clinical case study research methodology; Grounded Theory research methodology.

L’expérience maternelle d’une hospitalisation prolongée avec alitement lors d’une grossesse à risque élevé

Cette étude qualitative visait à décrire l’expérience de mères québécoises vivant une grossesse à risque élevé dans le contexte d’une hospitalisation prolongée avec alitement et leur appréciation des soins reçus, deux aspects peu étudiés jusqu’à maintenant. Des entrevues individuelles semi-dirigées ont été effectuées auprès de huit mères hospitalisées et alitées depuis 30 jours en moyenne. Un devis qualitatif d’inspiration phénoménologique (Giorgi 1997, 2009) a été utilisé pour l’analyse des données, d’où a émergé 24 sous-thèmes, sept thèmes et deux énoncés descriptifs. Les résultats de recherche mettent en évidence la réalité évolutive et complexe des mères dans laquelle elles rapportent : 1) Passer du choc à l’ennui, du chaos à la réorganisation et de l’incompréhension à la compréhension ; 2) Avoir une nouvelle vie remplie de contraintes, de difficultés et de craintes ; 3) Vivre essentiellement des émotions négatives ; 4) Être orientée vers le futur tout en persévérant dans le présent. Les mères qualifient les soins prénataux reçus de techniques routinières, peu nombreuses et faciles à exécuter. Ils comportent deux principales lacunes : les oublis occasionnels et l’absence d’activités prénatales éducatives. Le manque de régularité et de constance dans l’assignation des infirmières aux mères hospitalisées est aussi relevé. Toutefois, à travers ces lacunes, les participantes soulignent les grandes forces du personnel soignant : l’humanisme, la gentillesse et la compétence. Les résultats de cette étude offrent une description approfondie de l’expérience subjective de huit mères, laquelle permet de perfectionner les connaissances des professionnels de la santé et de les sensibiliser davantage à ce vécu. Ces retombées peuvent contribuer à humaniser et à améliorer les soins périnataux actuels.

”Stress Monitoring via Wearable Electrodermal Sensors”

Stress is a phenomenon that on some level affects everyone’s lives on a daily basis. The autonomic nervous system controls the varying levels of stress at any given time. The responses of the autonomic nervous system adjust the body to cope with changing external and internal conditions. During high-stress situations the body is forced into a state of heightened alertness, which passes when the stressor is removed. The stressor can be any external or internal event that causes the body to respond. Stress is a very versatile phenomenon that can be both a cause and an indicator of other medical conditions, for example cardiovascular disease. Stress detection can therefore be helpful in identifying these conditions and monitoring the overall emotional state of a person. Electrodermal activity (EDA) is one of the most easily implemented ways to monitor the activity of the autonomic nervous system. EDA describes changes occurring in the various electrical properties of the skin, including skin conductivity and resistance. Increased emotional sweating has been proven to be one possible indication of stress. On the surface of the skin, increased sweating translates to increased skin conductivity, which can be observed through EDA measurements. This makes electrodermal activity a very useful tool in a wide range of applications where it is desirable to observe changes in a person’s stress level. EDA can be recorded by using specialized body sensors placed on specific locations on the body. Most commonly used recording sites are the palms of the hands due to the high sweat gland density on those areas. Measurement is done using at least two electrodes attached to the skin, and recording the electrical conductance between them. This thesis implements a prototype of a wireless EDA measurement system. The feasibility of the prototype is also verified with a small group of test subjects. EDA was recorded from the subjects while they were playing a game of Tetris. The goal was to observe variations in the measured EDA that would indicate changes in the subjects’ stress levels during the game. The analysis of the obtained measurement results confirmed the connection between stress and recorded EDA. During the game, random occurrences of lowered skin resistance were clearly observable, which indicates points in the game where the player felt more anxious. A wireless measurement system has the potential of offering more flexible and comfortable long-term measuring of EDA, and could be utilized in a wide range of applications.

Percepções de envelhecimento e estado de saúde na relação com o bem-estar psicológico em adultos activos

Este estudo teve como finalidade investigar a relação que as perceções de envelhecimento, o estado de saúde e os sintomas psicopatológicos têm no bem-estar psicológico, tendo em conta a influência de variáveis (moderadoras ou mediadoras) como o apoio social percebido e o estado emocional. Foram equacionadas quatro hipóteses ao longo deste estudo. Uma hipótese geral e que aponta para uma influência do estado de saúde no bem-estar psicológico; a segunda hipótese confirma a moderação do variável apoio social percebido; a terceira hipótese confirma a mediação do variável estado emocional; e a última hipótese confirma a mediação das variável apoio social percebido e estado emocional em conjunto. Para cada hipótese foram analisados os dados sócio-demográficos. Trata-se de um estudo correlacionai, transversal e exploratório, com uma única avaliação. Foi desenvolvido com 200 indivíduos adultos em idade ativa, com idades compreendidas entre os 30 e os 64 anos, de ambos os sexos e residentes em Portugal Continental. No fim são apresentadas algumas limitações deste estudo, bem como os seus aspetos positivos e algumas sugestões para estudos futuros. ABSTRACT: This study aimed to investigate the relationship that perceptions of aging, health status and psychopathological symptoms have on psychological well-being, taking into account the influence of variables (moderating or mediating) as the perceived social support and emotional state. Four cases were dealt with during this study. A general hypothesis and aims to influence health status on psychological well-being; the second hypothesis confirms the moderating variable of perceived social support; the third event confirms the mediating variable of emotional state; and the last hypothesis confirms the mediating variables perceived social support and emotional state together. For each hypothesis we analyzed the socio-demographic dates. This is a correlational study, transversal and exploratory, with a single evaluation. Research was conducted with 200 adults of working age, aged between 30 and 64 years, of both sexes residing in Portugal. ln order to present some limitations of this study as well as its positive aspects and some suggestions for future studies.

Significações de envelhecimento, variáveis relacionais subjectivas e bem-estar psicológico em idosos

O presente estudo pretendia avaliar se as perceções de envelhecimento teriam influência no bem-estar psicológico dos idosos. Procurou-se compreender qual o efeito da influência (moderação ou mediação), das variáveis relacionais subjetivas: apoio social, religiosidade, perceção de saúde e estado emocional. O estudo foi realizado numa amostra portuguesa de 150 idosos, com idades compreendidas entre os 65 e os 99 anos. Foram utilizados dez instrumentos de avaliação. Os resultados mostram, que as perceções de envelhecimento, conjuntamente com a avaliação que as pessoas fazem do seu estado de saúde e dos sintomas psicopatológicos, predizem de forma significativa, a perceção do seu bem-estar psicológico. O apoio social e a religiosidade, são variáveis mediadoras, enquanto, a ansiedade existencial e o estado emocional, são moderadoras. Podemos verificar que existem diferenças significativas entre as diversas variáveis sócio-demográficas. Com o aumento da esperança de vida, pretende-se que este estudo contribua para a compreensão das dimensões pessoais intra e interindividuais do envelhecimento. ABSTRACT: The present study it intended to assess whether the perceptions of aging will impact on psychological well-being of the elderly. We tried to understand, what effect the influence (moderation or mediation), the relational subjective variables: social support, religiosity, health perception and emotional state. The study was conducted in a Portuguese sample of 150 elderly people, aged between 65 and 99 years. Ten instruments were used for evaluation. The results show that perceptions of aging, jointly with the assessment that people make in their state of health and psychopathology predict significantly the perception of their psychological well-being. Social support and religiosity, are mediating variables, while the existential anxiety and emotional state, they are moderating. We can see that there are significant differences between the various socio-demographic variables. With the increase of the life hope, it is intended that this study contributes to the understanding of intra and inter-personal dimensions of aging.

Nível de confiança nas próprias memórias em estados emocionais negativos induzidos

Dissertação de Mestrado, Neurociências Cognitivas e Neuropsicologia, Faculdade de Ciências Humanas e Sociais, Universidade do Algarve, 2016

Le processus décisionnel sous-jacent à la rétroaction corrective des enseignants de français langue seconde à l'oral

L’objectif de cette étude qualitative est de décrire et de comprendre le processus décisionnel sous-jacent à la rétroaction corrective d’un enseignant de langue seconde à l’oral. Pour ce faire, elle décrit les principaux facteurs qui influencent la décision de procéder à une rétroaction corrective ainsi que ceux qui sous-tendent le choix d’une technique de rétroaction particulière. Trois enseignantes de français langue seconde auprès d’un public d’adultes immigrants au Canada ont participé à cette recherche. Des séquences complètes d’enseignement ont été filmées puis présentées aux participantes qui ont commenté leur pratique. L’entretien de verbalisation s’est effectué sous la forme d’un rappel stimulé et d’une entrevue. Cet entretien constitue les données de cette étude. Les résultats ont révélé que la rétroaction corrective ainsi que le choix de la technique employée étaient influencés par des facteurs relatifs à l’erreur, à l’apprenant, au curriculum, à l’enseignant et aux caractéristiques des techniques. Ils ont également révélé que l’apprenant est au cœur du processus décisionnel rétroactif des enseignants de langue seconde. En effet, les participantes ont affirmé vouloir s’adapter à son fonctionnement cognitif, à son état affectif, à son niveau de langue et à la récurrence de ses erreurs. L’objectif de cette étude est d’enrichir le domaine de la formation initiale et continue des enseignants de L2. Pour cela, des implications pédagogiques ont été envisagées et la recommandation a été faite de porter à la connaissance des enseignants de L2 les résultats des recherches sur l’efficacité des techniques de rétroaction corrective, particulièrement celles qui prennent en compte les caractéristiques des apprenants.

A Prematuridade na Perspectiva das mães: Estado psicoemocional, autoestima e bonding em mães primíparas e multíparas

A literatura tem referido que a prematuridade do bebé gera nas mães níveis mais elevados de ansiedade, sentimentos depressivos, assim como níveis mais baixos de autoestima, comparativamente com mães de bebés de termo, o que poderá conduzir a um envolvimento emocional mais negativo com o recémnascido. Essa vivência parece variar em função da paridade das mães (i.e., mãe pela primeira vez vs. multípara) não obstante não serem muito claras as particularidades desta variável. Este estudo teve como objetivo analisar num grupo de mães primíparas e multíparas com bebés prematuros, as associações entre o estado Psicoemocional, a Autoestima e o Bonding maternos. Participaram 50 mães (27 primíparas e 23 multíparas), com bebés pré-termo recrutados numa maternidade pública de Lisboa. Os resultados indicam que as mães multíparas apresentam níveis mais elevados de Sentimentos Depressivos expressando, também, uma maior Capacidade e Preparação Geral para a função materna. A Capacidade Geral para tratar do bebé surge associada de forma negativa com o seu estado Psicoemocional e de forma positiva com o Bonding. As associações negativas encontradas entre Ansiedade e Aceitação do bebé, e entre Estado Psicoemocional e Bonding não parecem variar em função da paridade, mostrando que os desafios se colocam a ambos os grupos de mães.

Baran: an interaction-centred user monitoring framework

User Quality of Experience (QoE) is a subjective entity and difficult to measure. One important aspect of it, User Experience (UX), corresponds to the sensory and emotional state of a user. For a user interacting through a User Interface (UI), precise information on how they are using the UI can contribute to understanding their UX, and thereby understanding their QoE. As well as a user’s use of the UI such as clicking, scrolling, touching, or selecting, other real-time digital information about the user such as from smart phone sensors (e.g. accelerometer, light level) and physiological sensors (e.g. heart rate, ECG, EEG) could contribute to understanding UX. Baran is a framework that is designed to capture, record, manage and analyse the User Digital Imprint (UDI) which, is the data structure containing all user context information. Baran simplifies the process of collecting experimental information in Human and Computer Interaction (HCI) studies, by recording comprehensive real-time data for any UI experiment, and making the data available as a standard UDI data structure. This paper presents an overview of the Baran framework, and provides an example of its use to record user interaction and perform some basic analysis of the interaction.

Le processus décisionnel sous-jacent à la rétroaction corrective des enseignants de français langue seconde à l'oral

L’objectif de cette étude qualitative est de décrire et de comprendre le processus décisionnel sous-jacent à la rétroaction corrective d’un enseignant de langue seconde à l’oral. Pour ce faire, elle décrit les principaux facteurs qui influencent la décision de procéder à une rétroaction corrective ainsi que ceux qui sous-tendent le choix d’une technique de rétroaction particulière. Trois enseignantes de français langue seconde auprès d’un public d’adultes immigrants au Canada ont participé à cette recherche. Des séquences complètes d’enseignement ont été filmées puis présentées aux participantes qui ont commenté leur pratique. L’entretien de verbalisation s’est effectué sous la forme d’un rappel stimulé et d’une entrevue. Cet entretien constitue les données de cette étude. Les résultats ont révélé que la rétroaction corrective ainsi que le choix de la technique employée étaient influencés par des facteurs relatifs à l’erreur, à l’apprenant, au curriculum, à l’enseignant et aux caractéristiques des techniques. Ils ont également révélé que l’apprenant est au cœur du processus décisionnel rétroactif des enseignants de langue seconde. En effet, les participantes ont affirmé vouloir s’adapter à son fonctionnement cognitif, à son état affectif, à son niveau de langue et à la récurrence de ses erreurs. L’objectif de cette étude est d’enrichir le domaine de la formation initiale et continue des enseignants de L2. Pour cela, des implications pédagogiques ont été envisagées et la recommandation a été faite de porter à la connaissance des enseignants de L2 les résultats des recherches sur l’efficacité des techniques de rétroaction corrective, particulièrement celles qui prennent en compte les caractéristiques des apprenants.