Analysis of value drivers behind CRM adoption projects in financial services industry

This research is focused on deriving framework for the value thought for from the Customer Relationship Management system adopted by an enterprise operating in the financial services industry. It will analyze existing academic work to derive a conceptual value model, while applying secondary industry specific case studies provided by the CRM vendors to check the validity and commonality of these drivers. Furthermore this work locates the variances and correlation between value thought for from CRM system, scope of enterprise operations and size of the enterprise.

THE ROLE OF INFORMATION TECHNOLOGY IN CREATING SUSTAINABILITY VALUE FOR FINANCIAL INSTITUTIONS IN 2020 : a scenario planning approach

The growing importance of global sustainability issues has been causing many changes to the financial services industry. Facts such as climate change, social development and the financial crisis in 2008 have been making banks reconsider the manner that they consider environmental, social and economic factors in their decision-making process. At the same time, information technology (IT) has been transforming the financial service industry and its fast development has casted doubts on the way it should be managed within an organization. This current changing environment brings a number of uncertainties to the future that cannot be addressed using traditional forecasting techniques. This research investigates how IT can bring value to sustainability in the financial service industry in 2020. Through the use of a scenario planning technique, we analyzed how trends in the current environment (considering the relation between sustainability, financial institutions an IT) can lead to four different future scenarios. Then, we discussed how IT can improve a bank’s sustainability performance, considering the limitations of each scenario.

Analysis and validation of space averaged drag model for numerical simulations of gas-solid flows in fluidized beds

This thesis presents an approach for formulating and validating a space averaged drag model for coarse mesh simulations of gas-solid flows in fluidized beds using the two-fluid model. Proper modeling for fluid dynamics is central in understanding any industrial multiphase flow. The gas-solid flows in fluidized beds are heterogeneous and usually simulated with the Eulerian description of phases. Such a description requires the usage of fine meshes and small time steps for the proper prediction of its hydrodynamics. Such constraint on the mesh and time step size results in a large number of control volumes and long computational times which are unaffordable for simulations of large scale fluidized beds. If proper closure models are not included, coarse mesh simulations for fluidized beds do not give reasonable results. The coarse mesh simulation fails to resolve the mesoscale structures and results in uniform solids concentration profiles. For a circulating fluidized bed riser, such predicted profiles result in a higher drag force between the gas and solid phase and also overestimated solids mass flux at the outlet. Thus, there is a need to formulate the closure correlations which can accurately predict the hydrodynamics using coarse meshes. This thesis uses the space averaging modeling approach in the formulation of closure models for coarse mesh simulations of the gas-solid flow in fluidized beds using Geldart group B particles. In the analysis of formulating the closure correlation for space averaged drag model, the main parameters for the modeling were found to be the averaging size, solid volume fraction, and distance from the wall. The closure model for the gas-solid drag force was formulated and validated for coarse mesh simulations of the riser, which showed the verification of this modeling approach. Coarse mesh simulations using the corrected drag model resulted in lowered values of solids mass flux. Such an approach is a promising tool in the formulation of appropriate closure models which can be used in coarse mesh simulations of large scale fluidized beds.

Effects of a Financial Transaction Tax - Do Transaction Costs Lower Volatility?: A Literature Review

In this literature review the theorethical framework of Financial transaction taxes and their assumed effect on market volatility is assessed. The empirical evidence from various studies is compared against the theory and a simple empirical review of the Finnish stock market is conducted. The findings implicate that financial transaction taxes can not reduce volatility and their actual effect on markets is dependend by many other factors as well. Some evidence even suggests that transactions taxes may actually raise volatility.

Kestomagneettitahtigeneraattorin kannattavuustarkastelu vesivoimalaitoksen saneerauksen yhteydessä

Työssä vertaillaan kestomagneettitahtigeneraattorin kannattavuutta suhteessa perinteiseen erillismagnetoituun tahtigeneraattoriin. Sähkön markkinahinnan nousu tulevaisuudessa, pakottaa etsimään uusia ratkaisuja jo olemassa olevien vesivoimalaitosten hyötysuhteen parantamiseksi. Hyötysuhteeseen vaikuttavat laitoksen mekaaniset ja sähköiset häviöt. Työn kohteena olevan vesivoimalaitoksen saneeraus on ajankohtainen lähivuosina, ja samalla avautuu mahdollisuus vaihtaa myös vanha erillismagnetoitu tahtigeneraattori uudempaan kestomagneeteilla toteutettuun. Työssä tarkastellaan kalliimman investoinnin kannattavuutta suhteessa kasvavaan energian tuotantoon. Tarkastelujaksolla lisääntyneen vuosituotannon osuuden rahallista arvoa verrataan investointihetken kustannuksiin. Työn edetessä havaittiin, että virtaamamäärän lisäyksellä on vahva rooli kannattavuutta laskettaessa. Pienillä virtaamilla ei saavuteta riittävää tuottoa ilman mekaanisen hyötysuhteen parantamista. Pelkästään generaattorityypin vaihto ei tällä hetkellä kannata, kun nykyisellä generaattorilla on käyttöaikaa jäljellä kymmeniä vuosia. Tilanne voi muuttua kannattavaksi esimerkiksi äkillisen generaattorivaurion myötä.