Efficiency of ISO 9001 in Portugal: a qualitative study from a holistic theoreticalperspective

The purpose of this paper is to analyse the efficiency of ISO 9001 from a holistic theoretical approach where the Contingency theory, the Institutional theory and the Resources-Based View are integrated. The study was carried out in companies of different sectors of activity in Portugal, based on a qualitative methodology (interviews). The fact of the interviews having been undertaken under an ISO 9001 structure made it easier for companies to grasp the issues under investigation. An ISO 9001 characterisation was carried out on a theoretical framework approach and findings point out efficiency gains and revealed that the absence of ISO 9001 would work as a competitive disadvantage. The contribution of this research aims to reinforce the state of art as concerns the theoretical scope of analysis of these issues enriched by the case study achievement.

Six sigma methodologies: implementation and impacts on Portuguese small and medium companies (SMES)

Artigo elaborador no âmbito dos trabalhos decorrentes à dissertação de Mestrado do Aluno David Leite, no Mestrado em Gestão Integrada Qualidade, Ambiente e Segurança, ESTGF-IPP, Oreintados pelos Professores Luís Fonseca (ISEP-IPP) e Vanda Lima (ESTGF-IPP).

From quality gurus and TQM to ISO 9001:2015: a review of several quality paths

A revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series. Since ISO 9001:2008 is now in the revision process to the expected ISO 9001:2015 version, an analysis is made of he proposed changes and the underlying reasons and the impacts foreseen on the more than 1.3 Million certified organizations. This revision should be a step towards TQM and reflect the changes of an increasingly complex, demanding and dynamic environment, while assuring that complying organizations are able to provide conformity products and services that satisfy their customers. Major benefits are expected such as less emphasis on documentation and new/reinforced approaches: consideration of Organizational Context and (relevant) Stakeholders, Risk Based thinking and Knowledge Management.

MCDA applied to performance appraisal of short-haul truck drivers: a case study in a portuguese trucking company

Performance appraisal increasingly assumes a more important role in any organizational environment. In the trucking industry, drivers are the company's image and for this reason it is important to develop and increase their performance and commitment to the company's goals. This paper aims to create a performance appraisal model for trucking drivers, based on a multi-criteria decision aid methodology. The PROMETHEE and MMASSI methodologies were adapted using the criteria used for performance appraisal by the trucking company studied. The appraisal involved all the truck drivers, their supervisors and the company's Managing Director. The final output is a ranking of the drivers, based on their performance, for each one of the scenarios used. The results are to be used as a decision-making tool to allocate drivers to the domestic haul service.

Multi-objective Parallel Particle Swarm Optimization for Day-ahead Vehicle-To-Grid Scheduling

This paper presents a methodology for multi-objective day-ahead energy resource scheduling for smart grids considering intensive use of distributed generation and Vehicle- To-Grid (V2G). The main focus is the application of weighted Pareto to a multi-objective parallel particle swarm approach aiming to solve the dual-objective V2G scheduling: minimizing total operation costs and maximizing V2G income. A realistic mathematical formulation, considering the network constraints and V2G charging and discharging efficiencies is presented and parallel computing is applied to the Pareto weights. AC power flow calculation is included in the metaheuristics approach to allow taking into account the network constraints. A case study with a 33-bus distribution network and 1800 V2G resources is used to illustrate the performance of the proposed method.

Decision support tool for Virtual Power Players: Hybrid Particle Swarm Optimization applied to Day-ahead Vehicle-To-Grid Scheduling

This paper presents a decision support tool methodology to help virtual power players (VPPs) in the Smart Grid (SGs) context to solve the day-ahead energy resource scheduling considering the intensive use of Distributed Generation (DG) and Vehicle-To-Grid (V2G). The main focus is the application of a new hybrid method combing a particle swarm approach and a deterministic technique based on mixedinteger linear programming (MILP) to solve the day-ahead scheduling minimizing total operation costs from the aggregator point of view. A realistic mathematical formulation, considering the electric network constraints and V2G charging and discharging efficiencies is presented. Full AC power flow calculation is included in the hybrid method to allow taking into account the network constraints. A case study with a 33-bus distribution network and 1800 V2G resources is used to illustrate the performance of the proposed method.

Utilization of Quality Tools: does sector and size matter?

This research focuses on the influence of company sector and size on the level of utilization of Basic and Advanced Quality Tools. The paper starts with a literature review and then presents the methodology used for the survey. Based on the responses from 202 managers of Portuguese ISO 9001:2008 Quality Management System certified organizations, statistical tests were performed. Results show, with 95% confidence level, that industry and services have a similar proportion of use of Basic and Advanced Quality Tools. Concerning size, bigger companies show a higher trend to use Advanced Quality Tools than smaller ones. For Basic Quality Tools, there was no statistical significant difference at a 95% confidence level for different company sizes. The three basic Quality tools with higher utilization were Check sheets, Flow charts and Histograms (for Services) or Control Charts/ (for Industry), however 22% of the surveyed organizations reported not using Basic Quality Tools, which highlights a major improvement opportunity for these companies. Additional studies addressing motivations, benefits and barriers for Quality Tools application should be undertaken for further validation and understanding of these results.

Otimização do Funcionamento de Caldeiras Aquatubulares em Indústria de Processo Químico

O presente trabalho centrou-se na otimização do rendimento térmico de duas caldeiras aquatubulares da empresa RAR- Refinaria de Açúcar Reunidas, com a finalidade de identificar onde ocorrem perdas de energia e, desta forma, propor soluções para a sua minimização. Para tal, realizaram-se ensaios em duas caldeiras da empresa providas de queimadores mistos, ou seja podem operar com fuelóleo e gás natural, tanto individualmente, como simultaneamente, sendo que para a realização dos ensaios apenas se utilizou o fuelóleo devido ao seu menor custo. Na caldeira designada por 1 realizaram-se ensaios para os caudais de 300, 500, 800, 1000, 1200, 1400 e 1600 kg/h de fuelóleo. A gama de rendimentos térmicos obtida foi entre 88,3 e 91,2%. Na caldeira designada por 3, efetuaram-se ensaios para os caudais de fuelóleo de 300, 500, 700, 900, 1000, 1200, 1400, 1500 e 1800 kg/h e os rendimentos térmicos obtidos foram entre 85,2 e 88,0%. Em ambas as caldeiras e para caudais baixos verificou-se que a quantidade de ar introduzida no processo de combustão era superior à necessária, conduzindo a uma diminuição dos valores de rendimento térmico. Para 500 kg/h de fuelóleo, por exemplo, a quantidade de ar utilizada foi cerca de duas vezes superiores ao valor estequiométrico. Tendo em conta estes factos, foi proposto ao gestor de energia a implementação de uma nova relação de ar/combustível vs caudal de combustível no sistema de controlo das referidas caldeiras. Após alguns testes (excluindo 300 kg/h de fuelóleo devido a questões de operação), considerou-se como caudal mínimo de operação os 500 Kg/h de fuelóleo nas respetivas caldeiras 1 e 3. Verificou-se que os rendimentos térmicos aumentaram, no caso da caldeira 1, para valores entre os 90,1 e 91,3% e, na caldeira 3, para valores entre 89,0 e 90,9%. Por fim, efetuou-se uma breve análise económica com o intuito de se avaliar e quantificar o que a empresa pode poupar com esta medida. O lucro anual pode oscilar entre 14.400 e 62.640€ ou 104.400 e 136.800€, para as caldeiras 1 e 3, respetivamente.

Biópsia Hepática Percutânea em Doentes Oncológicos - a Propósito de um Caso Clínico

A biópsia hepática percutânea guiada por imagem é uma ferramenta útil que permite obter um diagnóstico histológico fiável sem necessidade de intervenção cirúrgica. Não é contudo um procedimento isento de complicações. No caso particular dos doentes com contexto oncológico conhecido o diagnóstico e estadiamento preciso é indispensável para seleção da terapêutica adequada. Nestes doentes deve dar-se preferência à caracterização imagiológica, contudo em casos onde permanecem dúvidas pode recorrer-se à biópsia. Neste artigo apresentamos um caso de sementeira tumoral no trajecto da agulha de biópsia hepática percutânea, num doente com diagnóstico recente de neoplasia intra-epitelial do cólon, com múltiplas lesões hepáticas e um nódulo pulmonar, detectados na avaliação imagiológica de estadiamento inicial.

Sistemas de informação geográfica orientados para o ordenamento do litoral. O caso da Boa Viagem - Recife - PE - Brasil

Dissertação apresentada para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Gestão do Território - área de especialização em Detecção Remota e Sistemas de Informação Geográfica

Modelação numérica da interacção de ondas com emissários submarinos

Dissertação para obtenção do Grau de Mestre em Engenharia Civil

«Oír o galo cantar dúas veces» - Identificacións locais, culturas das marxes e construción de nacións na fronteira entre Portugal e Galicia

Uma obra sobre a cultura de fronteira, num tempo longo (1800-2008). Na primeira parte, abordam-se aspetos da cultura de orla, associados à relação entre a little community e a comunidade imaginada, conferindo centralidade ao fenómeno do contrabando e às mais recentes estratégias patrimonializantes. Na segunda parte, trata-se em profundidade o tratado de limites entre Portugal e Espanha, de 1864, inserindo-o num tempo de demarcação das nações, e interrogando os antecedentes, os participantes, as questões tratadas e os formatos de resistência à sua concretização. Na terceira parte, interroga-se a noção de “acontecimento”, sub-tratada na antropologia, através de dois estudos de caso, trágicos e marcantes, que ocorreram na fronteira.

«Oír o galo cantar dúas veces» - Identificacións locais, culturas das marxes e construción de nacións na fronteira entre Portugal e Galicia

Prémio Xesús Taboada Chivite (2008, Galiza, Espanha)

We are all on fire [...]’: os primórdios da canonização da literatura medieval inglesa

Tomando como ponto de partida a célebre confissão do Bispo Hurd em Letters on Chivalry and Romance (1762), o nosso texto procurará reflectir, enquadrando-os culturalmente, sobre os processos de (re)descoberta, reavaliação e revalorização setecentistas da literatura medieval, mercê das histórias literárias pioneiras de Hugh Blair (1718-1800), Thomas Warton (1728-1790) e do próprio Richard Hurd (1720-1808).

Effects of ocean acidification on the swimming ability, development and biochemical responses of sand smelt larvae

Ocean acidification, recognized as a major threat to marine ecosystems, has developed into one of the fastest growing fields of research in marine sciences. Several studies on fish larval stages point to abnormal behaviours, malformations and increased mortality rates as a result of exposure to increased levels of CO2. However, other studies fail to recognize any consequence, suggesting species-specific sensitivity to increased levels of CO2, highlighting the need of further research. In this study we investigated the effects of exposure to elevated pCO2 on behaviour, development, oxidative stress and energy metabolism of sand smelt larvae, Atherina presbyter. Larvae were caught at Arrábida Marine Park (Portugal) and exposed to different pCO2 levels (control: ~600μatm, pH=8.03; medium: ~1000μatm, pH=7.85; high: ~1800μatm, pH=7.64) up to 15days, after which critical swimming speed (Ucrit), morphometric traits and biochemical biomarkers were determined. Measured biomarkers were related with: 1) oxidative stress - superoxide dismutase and catalase enzyme activities, levels of lipid peroxidation and DNA damage, and levels of superoxide anion production; 2) energy metabolism - total carbohydrate levels, electron transport system activity, lactate dehydrogenase and isocitrate dehydrogenase enzyme activities. Swimming speed was not affected by treatment, but exposure to increasing levels of pCO2 leads to higher energetic costs and morphometric changes, with larger larvae in high pCO2 treatment and smaller larvae in medium pCO2 treatment. The efficient antioxidant response capacity and increase in energetic metabolism only registered at the medium pCO2 treatment may indicate that at higher pCO2 levels the capacity of larvae to restore their internal balance can be impaired. Our findings illustrate the need of using multiple approaches to explore the consequences of future pCO2 levels on organisms.