Highly recommended. Teacher's book : English for the hotel and catering industry.

Curso diseñado específicamente para los alumnos que trabajarán en hoteles y restaurantes, donde se necesita el inglés para comunicarse. Proporciona un lenguaje profesional para tratar con clientes y colegas ,en una variedad de situaciones relacionadas con el trabajo. El libro del profesor contiene notas útiles para la enseñanza de cada unidad, revisiones, sugerencias y respuestas a los ejercicios. El curso completo consta de libro del estudiante, cuaderno de trabajo, libro del profesor y material de escucha.

Luther and the german Reformation, 1517-55.

Su contenido se adapta a las especificaciones AS de 2008 para OCR y Edexcel. Se examinan los antecedentes de la Reforma alemana y los factores que condujeron a ella, también se analizan las ideas y la influencia de Lutero, la difusión de estas ideas dentro y fuera de Alemania y el contexto político y religioso que originó estos cambios. Se destacan fechas clave, términos y temas e incluye perfiles biográficos, resúmenes esquemáticos, fuentes literarias y síntesis de los principales debates historiográficos.

The German reformation, 1517-55.

Ofrece una guía práctica para enseñar el tema a los estudiantes del nivel AS para la especificación OCR. El objetivo de este recurso es explicar de forma completa todos los acontecimientos de la Reforma alemana y poner énfasis en el análisis histórico pero, para ello los estudiantes deben tener una comprensión completa de los sucesos, personajes, cuestiones y controversias más relevantes de la época.

Be my Guest : English for the Hotel Industry.

Be My Guest es un curso para empleados de servicios de hoteles de niveles elemental e intermedio que necesitan inglés para su trabajo. El libro contiene situaciones comunicativas diarias, para que así los empleados del hotel puedan entender y responder a las necesidades y peticiones de los invitados del hotel durante su estancia. El libro reúne las necesidades del siguiente personal: Recepcionista, portero, persona del bar, camarera, ama de llaves, encargada de las habitaciones, conserje, portero, aprendiz de la gerencia.

Be My Guest : English for the Hotel Industry.

Be My Guest es un curso para empleados de servicios de hoteles de niveles elemental e intermedio que necesitan inglés para su trabajo. El libro contiene situaciones comunicativas diarias, para que así los empleados del hotel puedan entender y responder a las necesidades y peticiones de los invitados del hotel durante su estancia. El libro reúne las necesidades del siguiente personal: Recepcionista, portero, persona del bar, camarera, ama de llaves, encargada de las habitaciones, conserje, portero, aprendiz de la gerencia.

Testing Delivery Systems in Transnational virtual learning: the vocational management training for the european tourism industry (VocMat) case study

This article discusses the lessons learned from developing and delivering the Vocational Management Training for the European Tourism Industry (VocMat) online training programme, which was aimed at providing flexible, online distance learning for the European tourism industry. The programme was designed to address managers ‘need for flexible, senior management level training which they could access at a time and place which fitted in with their working and non-work commitments. The authors present two main approaches to using the Virtual Learning Environment, the feedback from the participants, and the implications of online Technology in extending tourism training opportunities

Customer satisfaction in the banking industry: a comparative study of Ghana and Spain

La satisfacció és una preocupació crucial pels clients i per les organitzacions, incloent els bancs. L'estudi examina la satisfacció global dels clients dels bancs a Ghana i Espanya. Així s'analitzen aspectes com la relació entre satisfacció global i les dimensions de qualitat dels serveis bancari, així com les pròpies dimensions principals de la qualitat d'aquests serveis. Finalment, les percepcions sobre aquestes dimensions son comparades entre els bancs de Ghana i Espanya. S'han analitzat els clients de 819 bancs de Ghana i Espanya, els resultats van mostrar que els clients espanyols estaven més descontents respecte les dimensions tangibles i empatia metre que els clients de Ghana puntuaven pitjar la dimensió conveniència. En general, els clients de Ghana estaven força més descontents amb els serveis bancaris que els d'Espanya. La fiabilitat, l'empatia i la conveniència son els predictors de satisfacció global en Ghana, mentres que la fiabilitat és la única dimensió que explica la satisfacció global a Espanya.

SME’s Alliance Dynamics in the Mobile Marketing Industry

This paper presents a case study of the two similar sized, new, technology-based firms acting as alliance partners in the Mobile commerce industry. The analysis describes how the alliance dynamics in our case study relate to seminal research in the field of business alliance formation. Contrary to the established predictions we find that the negative influence on alliance performance described as a consequence of the dissolved routinized alliance pattern by seminal authors is not present. At the same time, the case study shows that internalization of complementary assets does not by necessity result in dissolution of the business alliance as argued from a resource and competence based perspective.

Airline industry problems and prospects

Presentation Outline -The elements of the jig-saw puzzle -Trends in financial results -Industry charcateristics and problems -Major constraints -Trends in load factors -Financing? -Traffic growth prospects -Productivity is the key -The environmental challenge -Summary of main points

Key strategic issues affecting the airline industry

Scheduled and charter airlines: current issues and future developments - Key characteristics of airline markets - Market penetration of low cost scheduled airlines - Recent developments in the charter sector - Future prospects

Mobile Internet : perspectives from the Stakeholders

Mobile internet represents a major new trend in communication technologies use and consumption, but few evidence exists that confirms claims of novelty and social change in association with this technology use. This paper characterizes the use of mobile internet in a southern European country and associated patterns of use, focusing both on users’ profiles, forms of access, motivations to use and most popular activities undertaken via this technology, from a diffusion of innovations and social adoption of technologies perspectives, and tries to compare mobile it with fixed access to the internet in order to validate possible transformations that point to new social configurations. We seek to understand the way stakeholders perceive and characterize the European context of mobile internet. The depicted study involved a qualitative stage consisting of a set of interviews with mobile communications industry representatives and market research community in the country. These interviews were analysed in Nvivo, leading to the following eleven main categories that are explored throughout the paper: smartphones in Europe, mobile internet in Europe, users profiles, obstacles to the spread, forms of access, forms of use, motivations to use mobile internet, limitations of smartphones, apps, digital divide VS digital union and predictions for the future, as well as several subcategories forming a tree categorization. According to the data collected, mobile phones’ sales are decreasing in Europe and worldwide but on the other hand smartphones are having an exponential growth which leads to the democratization of internet access via mobile devices. As a consequence of this, it is believed that mobile internet access will soon exceed the fixed one. Mobile internet users are multiplatform, they exploit all the possibilities of mobility and they are spending less time on computers. The main obstacles to the spread of mobile internet are the high prices of price plans and there is still a lack of information and knowledge regarding the service. Mobile internet users are developing new online surfing behaviours based on apps and less in browsers and social networks represent a very high share of internet traffic through mobile phones. With mobility, “dead time” is turning into useful time and users are more likely to be available to try new services and analyze products. Innovative services concerning geolocation, consumerism, share and relationships are growing and it is necessary to highlight that mobile internet allows calling and texting, which can turn telecommunications companies into the role of Dump Pipes. This exploratory design raises questions in relation with mobile internet access and its social consequences, and provides interesting indicative research results relevant for future research in this area.

Introduction

"TRAINING FOR THE UNIVERSAL MUSEUM" addresses a theme of our time. A Canadian, Marshall McLuhan, coined the phrase "global village" for this age which has witnessed mass travel, mass communications, even mass credit. Are we now about to see the "mass museum", a museum presumably homogenized and popularized for whatever constitutes the greatest cohort of global visitor which might arrive on the doorsteps of every-museum, every-where? The contributors to this volume think not. But there is in these papers some evidence of worry that we as individuals and institutions responsible for the education and professional development of museum workers are failing to consider seriously the impacts of the "global" forces at work in modern societies. Angelica Ruge discusses how the Germans are re-organizing museum training into a cohesive scheme, searching out the best elements from the former two states that now comprise the new German state. Margaret Greeves and Chris Newbery document the British search for a value free (and universally applicable?) set of museological skills which will underpin performance standards in the workplace. Both of these papers offer a response to the redefinition of the post-modern national state which as we watch, is redrawing political boundaries on every continent, and emphasizing the portability of skills and learning for the itinerant knowledge-industry worker.