Gestão e mapeamento de processos nas instituições públicas: um estudo de caso na Diretoria de Administração de Pessoal da Universidade Federal do Rio Grande do Norte

The new management models have led to the reorganization of institutions today. Much is made in improving the delivery of public services entities, and they have sought to adopt these new initiatives in order to improve the quality of the product or service offered to users. The modernization of the management model at the Federal University of Rio Grande do Norte (UFRN) strengthened by the accession of the institution to GesPública Program, which focuses on the management modernization leading institutions to seek ways to fit to meet the demands proposed the Program. Therefore, the Department of Personnel Administration (DAP) has structured its processes and procedures using the mapping tool processes. This research starts from the question: what were the results obtained with the implementation of the management and process mapping of PAD? It is proposed as a general objective to analyze the management and the mapping of that Board processes, identifying the possible benefits in improving the quality of the services provided to users. The specific objectives to achieve results, are pointed out: describe how you carried out the implementation of the management and process mapping in DAP and how it is working at the moment; examine the line in the relationship between the actions developed by the DAP and modern theories of this theme; identify the evolution of the sector with the measures adopted and the results obtained with the implementation of the mapping tool. In the theoretical framework, it was approached a brief history of the evolution of public administration in Brazil, GesPública program and its importance for process management in public institutions as well as the Management and Process Mapping. The context of the study was the DAP, and participants were managers of the institution in the survey. Data collection was done through the study of the institution's documents, bibliography analysis available on the topic, questionnaires and semi-structured interviews with professionals of the institution involved with the object of study, since its inception until July 2015, when it was finished the search. As a result, were listed: the motivation, importance, benefits and innovations that management and the mapping of processes brought to the institution, point out what has been improved in the service users and the tools used. We also analyze the main problems identified during the implementation of the mapping. As a suggestion, it was analyzed how these procedures can, if possible, be extended to other sectors of UFRN.

Gestão e mapeamento de processos nas instituições públicas: um estudo de caso na Diretoria de Administração de Pessoal da Universidade Federal do Rio Grande do Norte

The new management models have led to the reorganization of institutions today. Much is made in improving the delivery of public services entities, and they have sought to adopt these new initiatives in order to improve the quality of the product or service offered to users. The modernization of the management model at the Federal University of Rio Grande do Norte (UFRN) strengthened by the accession of the institution to GesPública Program, which focuses on the management modernization leading institutions to seek ways to fit to meet the demands proposed the Program. Therefore, the Department of Personnel Administration (DAP) has structured its processes and procedures using the mapping tool processes. This research starts from the question: what were the results obtained with the implementation of the management and process mapping of PAD? It is proposed as a general objective to analyze the management and the mapping of that Board processes, identifying the possible benefits in improving the quality of the services provided to users. The specific objectives to achieve results, are pointed out: describe how you carried out the implementation of the management and process mapping in DAP and how it is working at the moment; examine the line in the relationship between the actions developed by the DAP and modern theories of this theme; identify the evolution of the sector with the measures adopted and the results obtained with the implementation of the mapping tool. In the theoretical framework, it was approached a brief history of the evolution of public administration in Brazil, GesPública program and its importance for process management in public institutions as well as the Management and Process Mapping. The context of the study was the DAP, and participants were managers of the institution in the survey. Data collection was done through the study of the institution's documents, bibliography analysis available on the topic, questionnaires and semi-structured interviews with professionals of the institution involved with the object of study, since its inception until July 2015, when it was finished the search. As a result, were listed: the motivation, importance, benefits and innovations that management and the mapping of processes brought to the institution, point out what has been improved in the service users and the tools used. We also analyze the main problems identified during the implementation of the mapping. As a suggestion, it was analyzed how these procedures can, if possible, be extended to other sectors of UFRN.

Evoluções nas modelagens de substratos artificiais (metamateriais) com práticas experimentais em antenas de microfita

Esse trabalho tem como objetivo apresentar configurações de substratos dielétricos inovadores projetados e fabricados a partir de estruturas metamateriais. Para isso, são avaliados diversos fatores que podem influenciar no seu desempenho. A princípio, foi feito um levantamento bibliográfico a respeito dos temas, que estão relacionados com as pesquisas sobre: materiais dielétricos, metamateriais e interferometria óptica. São estudados, pesquisados e desenvolvidos dois projetos experimentais propostos, que comprovam a eficiência de métodos, para se alcançar a permeabilidade magnética negativa na formação de metamateriais. O primeiro projeto é a produção de uma nova estrutura, com u anel ressoador triangular equilateral (Split Equilateral Triangle Resonator - SETR). O segundo projeto: aplica os princípios da interferometria óptica, especialmente, com o interferômetro de Fabry-Perot. Técnicas para obtenção dos dispositivos que complementam a placa metamaterial como substrato foram pesquisadas na literatura e exemplificadas principalmente por meio de simulações e medições. Foram feitas comparações, simulações e medições de estruturas convencionais e especiais. As experiências se concentram nas evoluções e modelagens de substratos metamateriais com aplicações em antenas de microfita. As melhorias de alguns parâmetros de desempenho de antenas também são relatadas. As simulações das antenas foram feitas nos programas computacionais comerciais. Os resultados medidos foram obtidos com um analisador vetorial de redes da Rhode and Schwarz modelo ZVB 14.

Evoluções nas modelagens de substratos artificiais (metamateriais) com práticas experimentais em antenas de microfita

Esse trabalho tem como objetivo apresentar configurações de substratos dielétricos inovadores projetados e fabricados a partir de estruturas metamateriais. Para isso, são avaliados diversos fatores que podem influenciar no seu desempenho. A princípio, foi feito um levantamento bibliográfico a respeito dos temas, que estão relacionados com as pesquisas sobre: materiais dielétricos, metamateriais e interferometria óptica. São estudados, pesquisados e desenvolvidos dois projetos experimentais propostos, que comprovam a eficiência de métodos, para se alcançar a permeabilidade magnética negativa na formação de metamateriais. O primeiro projeto é a produção de uma nova estrutura, com u anel ressoador triangular equilateral (Split Equilateral Triangle Resonator - SETR). O segundo projeto: aplica os princípios da interferometria óptica, especialmente, com o interferômetro de Fabry-Perot. Técnicas para obtenção dos dispositivos que complementam a placa metamaterial como substrato foram pesquisadas na literatura e exemplificadas principalmente por meio de simulações e medições. Foram feitas comparações, simulações e medições de estruturas convencionais e especiais. As experiências se concentram nas evoluções e modelagens de substratos metamateriais com aplicações em antenas de microfita. As melhorias de alguns parâmetros de desempenho de antenas também são relatadas. As simulações das antenas foram feitas nos programas computacionais comerciais. Os resultados medidos foram obtidos com um analisador vetorial de redes da Rhode and Schwarz modelo ZVB 14.