Diagnóstico das micro e pequenas empresas da cadeia produtiva moveleira da serra gaúcha : importância para o desenvolvimento setorial

The increasing of afluence demands the companies to be competitive and have a deep knowledge about the area wich they are participating. Through the search of management and produtive information, and the analisys of internal and external information, the company could identify strong and weak points , threats and oportunities, alowing the obtaince of competitive advantages. This research shows the result of a close search study about the usage of strategic planning and management technics, setting in evidence the necessity of micro and small furniture companies and furniture supply chain, represented in this case by sub-contract companies. Still looking to accentuate the importance that this study will represent to the setorial development, specially to the furniture companies wich have a big importance due to the report of small utilization of management technics in the sub-contract companies. Through analisys, it was possible to find out some common caracteristics in all 171 conmpanies evaluated, wich are showing likely 'sinalization', such as: - lower level os scholarship (96,5% elementary school, 3% until high school, 0,5% university/college graduration); - external market from Brazilian MPE¿s (5% export products to Mercosul and just 1% export products to Latin America, absenting exportations to other markets); - carefree with modern technics of management, certificates ISO 9000, 14000, MRP, CQT, among others; - carefree with strategic planning; - lower utilization of operacionl procedures, rules and function description; - ignoring the participating of market; - lower utilization of human resources index as a management form; - Small utilization of costs tabs (31%), with a small informatization level (8%) and apllying with non-management form; - low utilization of quality statistics (4%), re-working index (9%), among others. In syntesis, the basis expose that the great marjority of companies don¿t have knowledge about planning and the modern technics of management.

A percepção da comunidade interna - um estudo de caso

A comunicação exerce hoje em dia um papel de suma importância para toda a sociedade. Estamos vivendo o que se chama de "Era da informação", porém muitas vezes esta informação não se transforma em comunicação, resultando em problemas organizacionais e distúrbios nas relações dentro do ambiente corporativo. Este trabalho tem por finalidade o levantamento das percepções dos operadores de produção frente às praticas de comunicação interna em uma empresa que opera em sistema de produção em série. Para isto é proposta uma estrutura para análise da comunicação interna, e a partir desta estrutura são levantadas as dimensões relevantes para o estudo desta comunicação. A pesqUIsa aborda ainda a metodologia de construção de um instrumento de pesquisa para a medição do nível de percepção da comunicação interna, também como desenvolve uma proposta metodológica para a sua validação e análise da confiabilidade do mesmo. o instrumento foi aplicado em uma amostra dos operadores de produção das Unidades Industriais que compõem a empresa estudada. A partir dos dados coletados foi executada a análise gráfica, após isto foram levantados os principais pontos que requerem atenção nos processos de comunicação interna da empresa, e propostas ações para melhoria destes processos.

Condições brasileiras que impactam a implementação de modelos de gestão importados

Este trabalho discorre sobre a competitividade na Sociedade do Conhecimento, também considerada uma Sociedade Pós-Capitalista, Pós-Moderna. Nessa perspectiva o conhecimento é o bem de maior valor, que entretanto, está subordinado à vontade do indivíduo em acumulá-lo e aplicá-lo. As organizações de países avançados, em busca de maior competitividade, criam modelos de gestão, que são importados pelas sociedades menos desenvolvidas como forma de ampliar seus níveis de produtividade, mas o fato de copiar, apenas, não garante sucesso da aplicação em função da cultura e condições sócio-econômicas locais. No Brasil, tais características favorecem importação desses modelos porém, eles não trazem os resultados esperados. São essas as condições brasileiras que procuramos demonstrar, nos níveis teórico aplicado; este último, mediante um estudo de caso representativo de uma importação que deu certo, favorecido por essas mesmas condições brasileiras.

Fábricas de software e a academia: análise da formação acadêmica em informática no município do Rio de Janeiro

As Brazil wants to be perceived as a competitor in providing computer applications and system development services in the global market, the concept of Software Factory gains importance. The metaphor for the 'Factory', when applied to the activity of software development, is used to describe organizations which produce software with a minimum quality standard and at competitive costs. However, the term 'Factory' recalls Fordist concepts, which have been challenged for a few decades in the manufacturing industry. This study analyzed university curricula and how students and teachers perceive the concept of Software Factory and assessed them in relation to the Fordism ------------ post-Fordism /continuum/. It was observed that some of the teachers who have influence over curricula define Software Factories according to Fordist concepts. It was also observed that, despite opportunities for improvements, curricula are adequately structured with regards to the skills a professional at these organizations must possess. We conclude that education provided at the programs being analyzed is adequate, but that it must be supplemented by companies or by the professionals themselves so that the knowledge acquired in the programs may be put in practice.

Transição cultural : divergências diante da formação de uma nova identidade : estudo de caso da Companhia Siderúrgica de Tubarão - CST

The employees' partlclpation in the cultural transltIon process occurred in Companhia Siderúrgica de Tubarão (CST) was helpful in the identification of the group of measures that started to be managed in order to be established in the run of the control assumption. The company, in order to acquire proper features, had to change prior values, behaviors and identities through strategies shared by ali the organization members, thus, creating a new culture. The CST was seen as a company controlling and coordinating a group of people. It counted on vertical hierarchical leveis, departments and authority relations. It was neve r taken into account that the company could have its own personality, like each person that worked there. Before getting through this cultural transition process, that extremely changed its values, the company had a dominating culture, with a centralized administration. This way, it influenced the conduct of ali its members, in a controlling environment. When the company realized the necessity of investments in cultural changing programs, in order to eliminate the pathologies and disfunctions that were hitting its business structure, causing damage to productivity and to the quality of the results, it condensed energies in one direction implementing the participation of ali its leaderships as implementing and multiplier elements to orientate and facilitate the achievement of its goals. Trying to understand better the influences suffered by the changes brought by globalization and privatization, some theorical and operational concepts of culture and identity were developed in this study, mainly in the first chapters. In the research extension, several aspects of this complex anthropological and sociological concept of culture were managed, such as affectiveness, cognitive process, valuation process and everything that could be related to or that give elligibility to this concept and to the phenomenon this concept will consist in.

A utilização do valor econômico adicionado como ferramenta de gestão financeira

Lets imagine how should be fine to disclose a new measure form to investigate the businessman performance as if the job done is bringing back to the stockholder, the best results. Also, would be better to exists an executive compensation, by his add value created to the stockholder.The word ¿add value¿ is at the summit point on the financial world, all the companies are involved on creating add value" into the assets.So, the EVA (Economic Value Added) has come, a patented trade mark by a consulting corporation company, the Stern & Stewart Co. as a new indicator of companies performances.This assignment has motivated to running out na empirical research in order to find out the right methodology its qualitys and its differentials."

Banrisul: do PROES ao IPO com governança corporativa

The scene prevalecente, in this work was to analyze the capacity of BANRISUL - Bank of the State of the Rio Grande Do Sul, as bank of public control, was assumen of the continued increase of the profitability of the Brazilian banking sector, remaining itself as a brought up to date financial institution tecnologicamente and managemental structuralized by mechanisms of brought up to date taking of decision and permanently revised in compatibility with the increasing instabilidades imposed for the incited competition of the banking sector in adequacy with the macroeconomic volatillidades. On the basis of the extremely positive performance in the analyzed period enters 1997 the 2007, the commercial strategy remains focada in the constant improvement of the rendering of services and in the growth of the credit average small the physical people and the e companies. The abrangência of the attendance points and the ample base of customers are aggregate advantages to an exclusive differential: the Banricompras, the biggest card of proper mark of Latin America. Stronger and income-producing, with an adequate and transparent management, the BANRISUL follows in propósito de to gain position of prominence in the national economic-financial scene.

A inteligência competitiva como difusora da ação estratégica: diagnóstico do setor vinícola de Bento Gonçalves - RS

The transformation that occurs in the scenery of the companies at this moment, leads them to a competitive environment, making exist more demands of the organizations, turning them more efficient. The companies search each time for more knowledge to follow this transformation, existing the concerning in the adequate way of arranging an organizational strategy that really works. The companies that really get to stand out through a clear, flexible and evolutive strategy have some strength that leads them, followed by directed information to the development of this strategy. This essay analyses the competitive intelligence of the winegrowing sector of Bento Gonçalves, through the establishment of the variable motive-power, organizational strategy and distinguished information. This way, we seek to make a research of this sector improving its peculiarities. The essay starts with the definition of the problem, characterizing the sector through a historic, problem and studied theme. On the theoretical reference, there is an evolution through the variable considered vital to the instauration of the competitive intelligence, beginning from the information to motive-power, organizational strategy, to the strategic information directed to the action. The results of this essay are in a chapter (Competitive Intelligence Analysis), which has the objective to analyze the research through a diagnosis of the winegrowing sector. This essay evaluates the winegrowing sector of Bento Gonçalves, with clear and defined strategies according to its objectives, but it¿s still not achieving in its greatest part to establish an organizational competitive intelligence.

Gestão de transferência de inovações tecnológicas para empresas do setor produtivo: complexidade no relacionamento entre organizações de culturas diferentes

The motivation of this study is based on the expectation of understanding, at least in part, the reason why the brazilian academic production ¿ which is among the largest if compared to the developing countries, has not been translated in a useful way into concrete technology transference for the production sector. The supposition that different cultures and subcultures, in terms of values, behavior, practices among organizations and groups of selected actors involved in that process,- which is the central problem of this study, and peculiar to the technology context, has elected that relationship process the object of this research this study theoretical fundaments rely on culture and technology to analyze the subcultures which manifest themselves through the typified groups of researchers, in the public organizations, small scale employers, acting on technology based companies in the private sector (ebts) and mediators. Who also act in the process the preliminary step was the case study. Several qualitative methods an procedures were used. And the investigation has advanced toward interacting interviews, at the end added by the focal group method. The conclusions reject the existence of incompatibility among the subject groups points of view, however, points out some divergent values, the presence of mutual stereotypes and also confirms the supposition that the research platform is strongly influenced by the financial factor. Although, the study reveals that the presence of common objectives which lay behind the cited divergences make possible to present a core of practical suggestions to implement the studied relationships for the benefit of the production sector as well. The peculiarities perceived while dealing with that singular context suggest futures research to clarify possible new and obscure areas in that complex relationships.

A customização no atendimento como fator de fidelização do cliente às lojas de decoração de alto estilo

This study investigates how far customization in attendance act as clients faithfulness factor in top style interior design stores in Great Vitoria. After relative economic stability was reached with ¿Plano Real¿, customers could visualize better their money and consequently gave it more value. When clients acquire a product and demand high quality attendance they consider much beyond price. They want something new. Something that surprise. They are not satisfied only with what is best. They want the utmost. Do what is best is no longer a competitive advantage. It is now just a duty. Emphasizes application of custom-made attendance according to client specific needs as a competitive advantage-key to be pursued by companies. Analyses using extensive literature review including the world wide web source, the problem main theoretical fundaments. An intentional sample was used and interviews with closed questions were carried out with 230 clients and 18 store managers, to collect directly involved agents impressions. Conclusions show a mature customer, highly educated with good income and that demand exclusive treatment. In majority the study shows that customized attendance creates client faithfulness to top style interior design stores provided that price and product quality are adequate. Knowledge acquired with this study on attendance customization can give important contributions to top style interior design segment giving stores stimulus in the adoption of this distinctive competence facing growing global competitive market.

Impactos emocionais causados pela mudança de estilo de gestão em um hospital na cidade de São Luis-MA

The objective of this study is to identify how a health institution can minimize the emotional impacts caused by the change of a style of classic management for a participative administration, that the workers and controllers can see the institution as a dynamic organization, that must be faced as an alive system, mobile and adaptable, where they is beings that have the right to react and to answer to the stimulatons. For that, the institution can handle motivator¿s instruments that develop in the people the potential to react of adequate way to the changes proposals, as well as increasing the perspective of possible technological improvements and interpersonal relationship between the internal and external customers. To change the style to manage, to hear the staff of support and user, are not part of the routine of the heads that develop classic management. This decision demands adaptation and flexibility, study, update and psychological preparation, to face common feelings to the new. It fits to the new directors, to visualize these feelings and work to minimize, avoiding future upheavals and the confrontation of situations that can harm the production of the company, as well as the quality of the communication between the diverse dimensions of the organization people. In this study case, based in phenomenological methodology, was possible to verify, through half-open interviews and comments, how was faced the feelings caused at the old direction time, composed for military who withheld the power and determined the actions of the hospital in study, was replaced by health professionals, that saw in the work team the best option to solve the problems and the potential to carry through an administration based in adequate strategies the reality of the moment, with the objective of reaching the satisfaction of the customer. Through this work, is possible to prove the theory that the changes cause impacts that affect the behavior of the people involved and cause stress, as well as conclude that despite the new direction show themselves, during the change, much made use to make right and involve all the workers, didn¿t have traced strategies to minimize the emotional impacts caused by the changes, what made all face their feelings of doubts and anxiety without no special care. Many obtained, by themselves, to face and to adapt the new proposals, but some could not assimilate the new administrative methodology and had been moved away definitively from the institution.

Acumulação de competências tecnológicas e os processos subjacentes de apredizagem: o caso da Invensis Appliances Controls Unidade Vacaria - RS

Esta dissertação enfoca o relacionamento entre acumulação de competências tecnológicas e os processos subjacentes de aprendizagem. Este relacionamento é examinado na empresa Invensys Appliance Controls Ltda. - Unidade de Vacaria/RS, durante o período de 1981 a 2000. Trata-se de uma empresa metal-mecânica, fornecedora da indústria de linha branca. Em outras palavras, a dissertação examina as implicações dos processos subjacentes de aprendizagem tecnológica para a acumulação de competências para três funções tecnológicas: processo e organização da produção, produtos e equipamentos. Os processos de aprendizagem são examinados à luz de quatro características: variedade, intensidade, funcionamento e interação, a partir do uso de estruturas de análise existente na literatura. Baseado em estudo de caso individual, este estudo encontrou que a maneira e a velocidade de acumulação de competências tecnológicas na empresa estudada estão associadas aos diversos processos usados para adquirir conhecimento tecnológico e convertê-lo em organizacional. Ademais, a simples incidência desses processos na empresa não garantiu na empresa uma implicação positiva para a acumulação de competências tecnológicas. Através do uso de estrutura existente na literatura, porém aplicada a uma indústria diferente de estudos anteriores, esta dissertação sugere que deve existir um esforço organizado, contínuo e integrado para geração e disseminação de conhecimento em toda a empresa a fim de que a acumulação de capacitação tecnológica seja acelerada na empresa.

Avaliação do desempenho empresarial: o passo seguinte à implementação do sistema de gestão

This study aimed to verify the steps involved in the deployment of Balanced Score Card as a system of strategic management at a Brazilian public company. It also had intended to verify if company can be considered a Strategy Focused Organization, by comparing the results of the management system implementation with the items listed in the literature, which also highlights the ability to obtain maximizing the financial and human resources through the strategic alignment. The results demonstrated that the company has implemented the management system according to the method indicated in the literature and after implementation presented evidence that, although has optimizing points on the alignment process, it can be considered a Strategy Focused Organization.

A avaliação de desempenho humano no exército brasileiro: uma análise do sistema 2003

This study aims to analyze the current systematics of Performance Appraisal used by the Brazilian Army, in a way that permits us to identify its characteristics that hinder it to fulfill the purposes and objectives to which it proposes. In order to do so, it is used the theoretical referential not only related to Performance Appraisal itself, but also that one that focus on the subjects related to it. In spite of the multiple forms Performance Appraisal can take, some internal characteristics and coherences must be observed so that the system can function correctly. Moreover, it can not be forgotten that, as a tool, the appraisal will be strongly influenced by the organizational culture where it is used. The organizational culture, in turn, does not find itself isolated from the society in which the organization operates. When all these characteristics are brought to the analyses of the system used by the Brazilian Army, several of problems emerges, including: the presence of objectives of antagonistic nature; the lack of linking with the organization strategy; the absence of mechanism to operate the objectives; appraisal used as a coercion tool, in the attempt to keep the domination system that begin to be contested; adoption of an appraisal method which strengthens the coercitive use of it and that does not propitiate a complete vision of the apprasee; the lack of steps on the appraisal process, including in the absence of parameters adoption for the appraisal, inserting great subjectivity into the system and supplying insufficient feedback to the appraisees; use of an instrument also of great subjectivity and reductionist; and a awarding system that, besides replying the distortions of the evaluation system, adds others.

A especialização em segurança empresarial para executivos no Rio de Janeiro

o objetivo deste estudo é identificar as necessidades de conhecimentos específicos dos executivos que tem como função a gerência/direção da área de segurança em uma empresa, e apresentar um modelo de curso de especialização que atenda os anseios destes profissionais. Uma vez que tal curso de especialização é ainda incipiente no Brasil, este estudo basear-se-á em programas de especialização em gerenciamento de segurança empresarial, existentes em universidades americanas, inglesas, espanholas e australianas, servido de modelo a serem adaptados à nossa realidade empresarial, à experiência dos executivos de gestão de segurança das empresas brasileiras e na realidade atual de nosso país em matéria de segurança empresarial. Esperamos através de uma pesquisa descritiva e aplicada, onde faremos uma breve exposição sobre a história da segurança, riscos e sua prevenção e áreas de estudo da segurança, apresentar uma estrutura curricular de um programa de pós-graduação em segurança empresarial, a qual deverá contemplar aspectos gerenciais comuns à qualquer tipo de organização, tais como, finanças, recursos humanos, logística etc; e também os aspectos de prevenção de perdas , tais como, segurança pessoal, do trabalho e meio ambiente,fisica, de informações etc. Esta estnltura deverá também atender às necessidades das empresas brasileiras, dentro da conjuntura atual brasileira, nos aspectos social, político, econômico e cultural.