Diseño de un modelo de calidad que contribuya al eficiente servicio al cliente, en el departamento representación judicial de la división de la defensa de los intereses del estado de la Fiscalia General de la Republica de El Salvador.

Los modelos de calidad son empleados para medir la evaluación, de las organizaciones o instituciones, bien por su personal interno o externo, llegando a conocer cuál es la situación de esta, respecto al ideal de excelencia así como las oportunidades de mejora. En el orden de las ideas anteriores, la presente investigación se elaboró con el objetivo de diseñar un modelo de calidad que contribuya al eficiente servicio al cliente, en el Departamento Representación de la División de la Defensa de los Intereses del Estado de la Fiscalìa General de la República de El Salvador. Para el diseño del modelo de calidad, se realizó previamente un diagnóstico en el Departamento de Representación Judicial, con el objetivo de conocer la situación actual de dicho ente, este diagnóstico es resultado de la investigación de campo, cuyo método utilizado fue el inductivo; razonamiento que aborda un problema partiendo de lo particular a lo general,analizando las variables que influyen en el objeto a investigar, empleando como técnicas la entrevista, encuestas y la observación. La entrevistas fueron realizadas a los directivos del Departamento de Representación Judicial, mediante el instrumento denominado guía de preguntas, en lo concerniente a las encuestas se efectuaron por medio de cuestionarios dirigidos a usuarios y empleados del Departamento de Representación Judicial y como técnica final se utilizó la observación directa auxiliándose del instrumento hoja de observación, todo esto permitió obtener información del estado actual del objeto a investigar, pudiendo así diagnosticar una serie de carencias que obstaculizan el buen y eficiente servicio, como por ejemplo la inexistencia de un modelo orientado a servicio al cliente, retraso en la resolución de trámites, deficiencias a la hora de canalizar las insatisfacciones o quejas de los usuarios. En consecuencia a la situación anteriormente planteada, se propone el diseño del modelo de calidad que contribuya al eficiente servicio al cliente en el Departamento de Representación Judicial, el cual consta de catorce pasos lógicos de cómo establecer una cultura de calidad orientada hacia el servicio, el tiempo de ejecución de este modelo es de doce meses en concordancia al periodo laboral presupuestado por las instituciones públicas, como lo es la Fiscalía General de la República, con la implementación de este modelo, se pretende alcanzar la satisfacción de los usuarios en sus necesidades y exigencias al solicitar los servicios que ofrece el Departamento de Representación Judicial.

Muertes cuestionadas en combate producto de errores administrativos en operaciones militares. La guerra judicial en el Departamento de Caquetá, 2002-2010

104 p.

Pena de muerte: la “venganza” del sistema judicial

El presente trabajo tiene por objeto el análisis del castigo supremo por el cual se lleva a cabo la privación del derecho fundamental por antonomasia, como es, el derecho a la vida; todo ello por parte del Estado y de una forma premeditada. Pena que actualmente han abolido, para todos los delitos, 140 países, es decir, dos tercios del total mundial. Se ha llevado a cabo un trabajo multidisciplinar en el que se ponen de manifiesto aspectos de índole jurídico pero teniendo siempre muy presente aspectos de carácter social, ético y de derechos humanos; queriendo con ello presentar la relación existente entre la pena de muerte y el derecho a la vida y dignidad humana; todo ello al analizar, entre otros, el riesgo que supone para las personas inocentes, la discriminación y arbitrariedad a la hora de hacerla efectiva, su aplicación únicamente por los delitos considerados “más graves”, así como los límites y restricciones en su aplicación.

Imagens da imparcialidade entre o discurso constitucional e a prática judicial

Tese (doutorado)—Universidade de Brasília, Faculdade de Direito, Programa de Pós-Graduação em Direito, 2016.

El precedente judicial: exploración para una aplicación adecuada en la práctica judicial

62 p.

Exploring judicial opinion on the relationship between anabolic-androgenic steroid use and violent offending

Research suggests that there is a link between the use of anabolic-androgenic steroids (AAS) and violence, though this link may be moderated by other substance use such as alcohol. Violent acts in the nighttime economy in recent times has led to governments adopting a law enforcement approach. This study sought to investigate whether the judicial system considers that there is a link between AAS use and violence. Sentencing decisions in Victoria, Australia, were identified using three publically available case law databases. Of the six cases identified, three cases had some mention of a potential link between AAS use and violent offending; however, it appears that evidence of AAS use had neither an aggravating nor mitigating effect on sentencing. In all six cases, a history of other substance use had more of an impacting upon sentencing. Harm reduction approaches should be adopted to reduce violence related to any substance use, including AAS.

Examining the approaches to diminish judicial intervention in statutory adjudication in Australia

In Australia, statutory construction adjudication is a fast payment dispute resolution process designed to keep the cash flowing down the hierarchical contractual chain in construction projects. Its rapid, highly regulatory and temporarily binding nature have led to it being often described as a ‘quick and dirty’ process that delivers ‘rough and ready’ justice. Adjudicators often have to grapple with complex legal issues related to jurisdictional facts and interpretation of contract provisions, though the majority of them are not legally trained. This has often led to a poor quality of adjudication outcome for large and complex payment claims which has, in turn, led to a mounting dissatisfaction due to the many judicial challenges to adjudicators’ determinations seen in recent years. The evolving tension between the object of the security of payment legislation and excessive involvement of the courts has often been the subject of comment by the judiciary. This paper aims to examine the legislative and judicial approaches to support the object of the security of payment legislation to ease cash flow. The paper adopts a desktop study approach whereby evidence is gathered from three primary sources – judicial decisions, academic publications and governmental reports. The paper concludes that there is a need to adopt other measures which can provide more convenient relief to aggrieved parties to an adjudication process, such that the adjudication process is kept away from the courts as far as is possible. Specifically, it is proposed that a well-designed expanded legislative review scheme of allegedly flawed adjudication, based on that provided in the Western Australian legislation, might stand as a promising remedy to eliminate the evolving tension.

What do you do with a High Court decision you don’t like? Legislative, judicial and academic responses to Gambotto v WCP Ltd

The decision of the High Court of Australia in Gambotto v WCP Ltd wasboth controversial and widely debated. Some saw the decision as radically altering the balance of power in corporate law by granting minority shareholders extensive new powers to prevent the compulsory acquisition of their shares and thereby impeding commercial transactions that would benefit companies. There was also concern that the principles developed by the High Court for compulsory acquisition of shares undertaken by way of amendment of the corporate constitution would apply to other forms of compulsory acquisition, and corporate law more generally, again impeding many types of corporate transactions.We analyse the responses to the High Court decision. The decision had the potential to have a significant influence on Australian corporate law and the way corporate transactions involving compulsory share acquisitions are conducted. In particular, Gambotto was considered in more than 50 subsequent judgments giving many judges the opportunity to extend the Gambotto principles into new areas.We show that the responses to Gambotto were largely negative. Initial commentary in themedia and subsequent academic commentary was mostly critical. Almost uniformly, courts decided that the principles should not be extended.Parliament responded by enacting new provisions in the corporationslegislation facilitating the compulsory acquisition of shares and limiting the application of Gambotto. We document how courts and Parliamentresponded to a decision they did not like — a decision that had the potential to have major implications for corporate law and commercial transactions.We also analyse Gambotto by placing it in the broader political context ofthe role of the High Court at the time of the decision. Gambotto was decided when the High Court was in a period of unprecedented judicial activism.Subsequently, the High Court retreated from this judicial activism and weobserve similarities in how other courts restricted the application ofGambotto.

Towards diminishing judicial intervention in statutory adjudication: a pragmatic proposal

Statutory adjudication was introduced into the Security of Payment (SOP) legislation as a fast-track payment dispute resolution process aiming to achieve the object of the legislation to facilitate cash flow within the construction contractual chain. As such, adjudication determinations were usually released and enforced on a "pay now, argue later" 1 basis in order to protect a vulnerable class of smaller businesses within the building and construction industry. The SOP legislation was extremely successful in attaining the stated object in the context of small adjudicated payment claims where both parties used to comply with the adjudication determination.

Report on the Iowa Judicial Branch – County Clerks of District Courts, a part of the State of Iowa, for the year ended June 30, 2015

Report on the Iowa Judicial Branch – County Clerks of District Courts, a part of the State of Iowa, for the year ended June 30, 2015

Annual Report 2-15 Office of the Chief Information Officer, January 2016

In 2015, the OCIO worked across a broad range of projects and key initiatives in alignment with these goals. As an IT organization supporting services consumed by every agency of the State of Iowa (State), our key enterprise initiatives are conducted in addition to the day-to-day support activities required to keep government IT services operational and secure. These initiatives maintain alignment with key efficiency goals established by Governor Branstad and with specific legislative mandates.

Audit report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Audit report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Report on the Iowa Judicial Retirement System for the year ended June 30, 2016