Analysing business processes to manage and resolve strategic issues in a manufacturing business

This paper demonstrates the value of applying heuristics to knowledge systems of business processes in a manufacturing company to resolve strategic issues and enable the attainment of strategic business goals. The manufacturing company was losing market share through not being able to get its new products to market quickly enough. The research illustrates the ‘location’ and use of information systems in a manufacturing context. The researchers collected the specific business process knowledge in the company and developed a knowledge management system and then applied heuristics to the ‘AS IS’ manufacturing process to determine better models of manufacturing that would enable faster to market product development and thus enable better strategic alignment between company expectations and realisation of market share. The paper highlights the strategic use of information systems as a means of directly solving business problems.

Information quality assessment in Korean manufacturing organization

Information quality is a complex problem. Issues relating to information quality are strongly embedded in the context of the operations of information systems. Information quality issues, therefore, have qualitative as well as quantitative underpinnings, which affect on the various dimensions of information quality. In order to improve information quality, it is essential to assess its various dimensions. This assessment provides the gaps that work as the building blocks for improving quality of information. However, assessing information quality dimensions is extremely intricate because each dimension depends upon other dimensions, which makes it difficult to objectively assess these dimensions. This research utilizes a product perspective of information and applies Six-Sigma methodology to assess information quality. It describes a case study of a Korean manufacturing organization where analytical hierarchy process and quality function deployment was utilized to determine the mutual relationships of information quality dimensions and critical to information quality factors.

Effect of manufacturing method and aging environment on painted automotive carbon fibre composite surfaces

In this paper, the effect of various aging environments on the painted surface finish of unidirectional carbon fibre composite laminates, manufactured by autoclave and a novel out-of-autoclave technique was investigated. Laminates were exposed to water immersion, 95 % relative humidity and cyclic environments for 552 h and the surface finish was evaluated using visual and wave-scan distinctness of image (DOI) techniques. It was found that the laminate surface finish was dependent on the amount of moisture in the aging test. Minor surface waviness occurred on the laminates exposed to the cyclic test, whereas, surface waviness, print through and DOI values were all significantly higher as the laminates absorbed larger quantities of moisture from the hygrothermal and hydrothermal tests. The water immersion test, which was the most detrimental to the surface finish of the painted laminates, produced dense blistering on the autoclave manufactured laminate surface whereas the out-of-autoclave laminate surface produced only a few. It was found that the out-of-autoclave laminate had high substrate surface roughness which resulted in improved paint adhesion and, therefore, prevented the formation of surface blistering with aging. © 2012 Springer Science+Business Media Dordrecht.

Implementation of six sigma in Australian manufacturing small and medium enterprises

The present study discusses the status of quality management practices in manufacturing SMEs in Australia and investigates the reasons why they are not implementing the Six Sigma methodology. This study emphasises that Six Sigma can be implemented in manufacturing SMEs. Moreover, this study identifies the motivation for adopting Six Sigma by Australian manufacturing SMEs. A Six Sigma implementation framework is developed and presented.