Integrando técnicas e procedimentos de gestão de operações: uma aplicação em um banco comercial Brasileiro de grande porte

Na conjuntura atual, eliminação de custos, satisfação dos clientes e aumento da produtividade é algo, no mínimo, desejável para as organizações. Exatamente neste viés, a presente pesquisa aborda a utilização de técnicas e filosofias amplamente abordadas e difundidas em gestão de operações; porém, em vez de usá-las isoladamente, propõe-se sua utilização conjunta. Neste contexto, integram-se o Mapeamento de Processos, a Gestão da Capacidade, a Teoria das Restrições (TOC) e o Empowerment. Por meio de entrevistas junto aos funcionários, da coleta de dados e da observação direta do processo produtivo, foi possível mapear os processos, definir as capacidades, identificar os gargalos, levantar o nível de maturidade dos funcionários e propor soluções por meio da aplicação do Empowerment. Como resultado, contatou-se a possibilidade de melhoria no sistema de concessão de créditos da empresa pesquisada (Banco), possibilitando um aumento da produtividade em 27,78% e uma redução de custos da ordem de 4,5 milhões de reais.

Tempo de implantação de sistemas ERP: análise da influência de fatores e aplicação de técnicas de gerenciamento de projetos

Freqüentemente, a implantação de sistemas ERP é complexa e demorada, requerendo, em alguns casos, três ou quatro anos. em geral, um sistema ERP divide-se em módulos cujas implantações são feitas em vários estágios. Um problema sério é que os prazos para a implantação desses módulos são críticos e raramente são cumpridos. Esses atrasos geram insatisfação dos clientes, pois resultam em custos adicionais não previstos. A implantação de sistemas ERP depende de vários fatores, alguns dos quais têm muita influência nos prazos de implantação. Considera-se neste trabalho a técnica de planejamento de experimentos para a determinação dos principais fatores. Além disso, são usados métodos de caminhos críticos para a identificação das atividades que requerem mais investimentos para que haja redução no tempo total de implantação do projeto.

Contribuições das técnicas projetivas gráficas para a compreensão da personalidade de andarilhos de estrada

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Histopatologia endometrial e fertilidade de éguas portadoras de pneumovagina tratadas através das técnicas cirúrgicas de Caslick ou Pouret

Com o objetivo de avaliar a evolução da condição endometrial após as cirurgias de Caslick e Pouret, empregou-se cada uma destas técnicas em um grupo de sete éguas, com histórico de subfertilidade e portadoras de pneumovagina, que justificassem, por sua conformação vulvar, a aplicação destas cirurgias. A avaliação da condição endometrial foi feita através dos exames de biópsia do endométrio, realizados imediatamente antes da cirurgia e aos 15 e 60 dias de pós-operatório e ainda pela verificação das taxas de fertilidade em ambos os grupos, durante a estação reprodutiva do ano subseqüente. A comparação dos resultados dos exames do período pós em relação ao pré-operatório evidenciou modificações histopatológicas suficientemente sutis para não levar a mudanças na classificação endometrial durante o período de observação, porém a melhora obtida nas taxas de fertilidade nos grupos experimentais permitiram concluir que as cirurgias corretivas de Caslick e Pouret proporcionaram melhora do desempenho reprodutivo de éguas portadoras de pneumovagina.

Avaliação do capim-elefante (Pennisetum purpureum Schum.) cultivar taiwan A-148, ensilado com diferentes técnicas de redução de umidade

O objetivo deste trabalho foi avaliar o efeito de diferentes técnicas de redução de umidade sobre a composição química, digestibilidade in vitro da matéria seca (DIVMS) e degradação ruminal da matéria seca da silagem de capim-elefante (Pennisetum purpureum Schum.) cv. Taiwan A-148. Os tratamentos (A, Controle; B, 20,0; C, 30,0; D, 40,0% de sabugo de milho; E, emurchecimento por 12 horas; F, emurchecimento por 24 horas; e G, esmagamento + emurchecimento por 24 horas) foram distribuídos em delineamento inteiramente casualizado com três repetições. Os tratamentos da silagem B e E não foram eficientes em reduzir a umidade excessiva da forragem. O emurchecimento por 24 horas aumentou o teor de MS, sem influir no teor de PB e na DIVMS. Os tratamentos C e D favoreceram o desenvolvimento da população de clostrídeos, aumentaram a concentração de N-NH3 e reduziram a concentração de ácido lático e a DIVMS das silagens. O tratamento G aumentou o teor de MS e reduziu a concentração de N-NH3 e DIVMS. A adiçao de sabugo de milho (tratamentos B, C e D) reduziu a degradação ruminal da MS das silagens. O sabugo de milho reduziu a umidade, mas apresentou efeitos negativos na qualidade da silagem, enquanto o esmagamento e/ou emurchecimento foram procedimentos que mostraram bons resultados em relação à conservação do material ensilado.

Estudo das alterações lineares na região cervical de blocos M.O.D. fundidos em liga de cobre alumínio, segundo as técnicas de expansão higroscópica e térmica.

The authors studied linear alterations processed on copper-aluminum casten MOD blocks, obtained from two expansion techniques (termic and hygroscopic by immersion). UNITERMS: Investment expansion. Thermic expansion. Hygroscopic expansion. Casten Technique.

Efeito das técnicas de fusão sobre a fluidez de ligas do sistema cobre-alumínio.

It was evaluated the castability of four copper-aluminium alloy according the melting casting method used. The specimens were made using polyester mesh screen, with 11 x 11 filaments of 0.26 mm thick, fixed along of two adjacent edges in wax bar, with the sprue attached at their junction. The alloys were in an electrical casting machine and a centrifugal casting machine with an air/gas torch. The castability values were obtained by the percentage of completed segments of the resulting cast alloy screen. It was verified that the use of the electrical casting machine produced higher castability values to the copper-aluminium alloys than those produced by a centrifugal casting machine with an air/gas torch.

Determinação de dureza de ligas de cobre, na forma como são recebidas e após a fundição, em função das técnicas de fusão.

It was evaluated the Vickers hardness of five high-copper casting alloys, in their original package form and after casting, according to the casting method used. That way, ten ingots, supplied by the manufacturers of each alloy, were included in self-curing acrylic resin, polished, numerated and submitted to Vickers hardness test at load of 200 g during 30 seconds. Afterwards the numerated ingots were removed from the acrylic resin and five of those were cast in an electrical casting machine and the other five in a centrifugal casting machine with an air/gas torch. The specimens obtained were included in self-curing acrylic resin, polished and submitted to Vickers hardness test. As a result it was verified that there is a variation of hardness among the alloys tested, and the use of the electrical casting machine produced lower hardness values than those produced when used the centrifugal casting machine with an air/gas torch. Also, there is a decrease of hardness of the cast alloys when they are tested in their original form and after casting.

Fadiga de grampos de retenção em prótese parcial removível. Efeito de ligas, espessuras e técnicas de fusão. Parte I.

The authors looked for the verification of the fatigue of retentive clasps utilized on the removable partial denture. According to this, it was idealized and built on assay machine, that through movements, simulate the insertion and removal of the clasp for a pattern tooth, manufactured on cobalt-chromium which has all the preparation normally utilized to the correct confection of this type of prosthesis. It was utilized three different commercial alloys based on cobalt-chromium: L1-Biosil; L2-Steldent; L3-Duracron. It was utilized the T clasp of Roach, with was tested upon three different proportions among width and thickness: E1-1.7;E2-2.0 and E3-2.3 and was casted through two casting techniques: F1-oxygen-gas and F2-oxygen-acetylene. The clasps were tested on the machine, which allowed the reading of the number of insertion and removal cycles made until fatigue appeared. The obtained results were submitted to the statistic analysis and the authors concluded that: a) L3 (Duracrom) obtained the best results followed by L1 (Biosil) and finally L3 (Steldent); b) among the analyzed thickness, the best results were obtained by E3, followed by E2 and after this E1; c) form the casting techniques, F2 gave us the best results.

Fadiga de grampos de retenção em prótese parcial removível. Efeito de ligas, espessuras e técnicas de fusão. Parte II.

The authors tested the T clasp of Roach in three differents proportions among width and thickness: E1-1.7; E2-2.0 and E3-2.3, with a constant length of 15 mm. These clasps were casted with three cobalt-chromium alloys (L1-Biosil; L2-Steldent and L3-Duracrom), through two casting techniques (F1-oxygen-gas and F2-oxygen-acetylene). The fatigue of the clasps were verified by using and assay machine, that through movements, simulate the insertion and removal of the clasps for a pattern which were obtained from a premolar, prepared in a surveyor. This machine detect the fatigue of the clasps and count the number of cycles of insertion and removal realized. The obtained results of the interaction between the analysed factors, were submitted to the statistic analysis and the authors concluded that: a) the interaction of factors, Alloy x Thickness, Alloy x Casting Technique and Thickness x Casting Technique did not change the order of effects that the factors showed separately but gave rise to effects of different magnitude for any observed sense; b) the simultaneous interaction of the factors Alloy x Thickness x Casting Technique confirmed the superiority of the L3 alloy, the thickness E3 and the F2 casting technique.

Análise das vantagens de duas técnicas anestésicas - Venosa e inalatória - Para colecistectomia por videolaparoscopia

Background and Objectives - It is essential to reduce health care costs without impairing the quality of care. Propofol is associated to faster recovery and it is known that post-anesthesia care unit (PACU) costs are high. The aim of this study was to evaluate the advantages of two anesthesia regimens - propofol continuous infusion or isoflurane - taking into account the cost of both techniques on PACU stay. Methods - Forty seven patients, physical status ASA I, II and III, undergoing laparoscopic cholecystectomy were divided into 2 groups according to the anesthetic agent: G1, conventional propofol continuous infusion (100-150 μg.kg-1.min-1) and G2, isoflurane. All patients were induced with sufentanil (1 μg.kg-1) and propofol (2 mg.kg-1) and were kept in a re-inhalation circuit (2 L.min-1 of fresh gas flow) with 50% N2O in O2, sufentanil (0.01 μg.kg-1.min-1) and atracurium (0.5 mg.kg-1), or pancuronium (0.1 mg.kg-1) for asthma patients. All patients received atropine and neostigmine at the end of the surgery. Prophylactic ondansetron, dipyrone and tenoxican were administered and, when necessary, tramadol and N-butylscopolamine. Costs of anesthetic drugs (COST), total PACU stay (t-PACU), and PACU stay after extubation (t-EXT) were computed for both groups. Results - Costs were significantly lower in the isoflurane group but t-PACU was 26 minutes longer and t-EXT G1ded that the use of isoflurane as anesthesia maintenance agent for laparoscopic cholecystectomy showed lower drug costs as compared to propofol. However, isoflurane group patients stayed longer in PACU as compared to propofol continuous infusion group.

Identificação de Enterobacter spp. através de técnicas convencionais e do sistema semi-automatizado Microscan (Autoscan-4)

A hundred and ninety-five (195) strains of Enterobacter spp., isolated from diverse clinical specimens - urine, feces, cateter, blood, wound, tracheal aspirate, vaginal fluid - were submitted to the conventional identification by biochemical tests, and were also submitted to the identification by panels NegCombo 20 of the system automated MicroScan - AutoScan- 4 (Dade Behring Inc., West Sacramento, CA, USA). The samples were from patients of the Clinical Laboratory from the School of Pharmacy and Biochemistry of UNOESTE, Presidente Prudente, SP, and from patients hospitalized at the University Hospital Domingos Leonardo Cerávolo, UNOESTE. Of the total of strains tested, 191 (97.9%) presented agreement between the two approaches utilized and 4 strains (2.1%) presented identification disagreement, that is, the genus identified was different in each approach. By this study, the conclusion is that both the approaches utilized for the identification presented advantages and disadvantages related to the cost, facility of execution, quickness, reliability and some other characteristics. Even so, our results showed that conventional methods represent a reliable tool for Enterobacter identification.

Revisão sobre técnicas de controle em estruturas inteligentes

One of the great challenges of structural dynamics is to ally structures lighther and stronger. The great difficulty is that light systems, in general, have a low inherent damping. Besides, they contain resonance frequencies in the low frequency range. So, any external disturbance can excite the system in some resonance and the resulting effect can be drastic. The methodologies of active damping, with control algorithms and piezoelectric sensors and actuators coupled in a base structure, are attractive in current days, in order to overcome the contradictory features of these requeriments. In this sense, this article contributes with a bibliographical review of the literature on the importance of active noise and vibration control in engineering applications, models of smart structures, techniques of optimal placement of piezoelectric sensors and actuators and methodologies of structural active control. Finally, it is discussed the future perspectives in this area.

Comparação entre técnicas coproparasitológicas no diagnóstico de ovos de helmintos e oocistos de protozoários em cães.

In this study we evaluated the frequency of enteroparasites in pet dogs and their association with age, sex and breed, as well as the efficiency of the Willis-Mollay, Faust, Sedimentation and Direct exam methods. By these methods we processed 401 fecal samples. The samples were positive in the following percentages: Ancylostoma spp. (53.1%), Toxocara canis (20.7%), Cystoisospora ohioensis (15.7%), Trichuris vulpis (3.7%), Dipylidium caninum (2.5%) and Taenia spp. (1.0%). Toxocara canis (67.3%) and C. ohioensis (47.3%) showed higher positivity in the puppies. The Willis-Mollay technique was more efficient in the diagnosis of Ancylostoma spp. and T. canis eggs. The Direct method was the least efficient. It was found that the majority of the cases of D. caninum were diagnosed by the Sedimentation method (8=2.0%), while for T. vulpis Willis-Mollay (12=3.0%) and Sedimentation (13=3.2%) were more efficient. In view of these results, we can recommend the association of Willis-Mollay and Sedimentation methods for the diagnosis of gastrointestinal helminths. Due to the elevated occurrence of Ancylostoma spp. and T. canis, which are involved in zoonotic diseases, it becomes necessary to apply more efficient prophylaxis of canine intestinal parasitosis at the City of Araçatuba, state of São Paulo.

Técnicas de confección de prótesis facials

Facial prostheses are a integral part of rehabilitation of patients underwent face damages, being of pathologic, traumatic or congenital origin. Although success of treatment with facial prostheses is associated with artistic ability of professional to reproduce lost structures, we can not to obviate the good adaptability of prostheses regards association of material and techniques used to make buccomaxillofacial prostheses.