1000 resultados para Serviço ao cliente - São Paulo (SP) - Estudo de casos
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Pós-graduação em Ciências Biológicas (Zoologia) - IBB
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Pós-graduação em Música - IA
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Pós-graduação em Química - IQ
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Pós-graduação em Agronomia (Horticultura) - FCA
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Pós-graduação em Agronomia (Entomologia Agrícola) - FCAV
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Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)
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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)
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Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)
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Marine turtles are reptiles that occur on the Brazilian coast and can travel very large distances between feeding and nesting grounds. Five species found in Brazil are threatened. The consumption of turtle meat and eggs is an ancient habit in many coastal communities around the world. The main causes that threaten these species are the increase in fishing and the drastic changes in the environment. The presence of turtles near the beaches and their accidental capture were reported by fishermen in the region of Cananéia, where this work was developed. This study was also made based in interviews of fishermen that living in the area and the follow up of their fishing activities. This methodology made possible to identify the turtles in the area, the behavior of the fishermen with these animals and the relation between non-commercial fishing and turtles. The fishing traps area has a direct relation with the capture of turtles. The higher incidence of turtle capture is usually next to islands, rocky coasts, low lands and bay entrances, which are areas where the most common species of the region (Chelonia mydas) normally look for food. The fishermen opinions about the critical situation of these species and their conservation has also been studied. Several programs in Environmental Education for the communities of the region have been recommended
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For the last few decades the relationship between companies and their market has been changing, driven by economic and political changes, new social demand, and by the technologic evolution. This new setting, combined with the creation of laws and regulatory agencies, increased the complexity of the relationship between companies and their customers, creating the need for strategies capable of handling the contemporary market's relationship. This context creates the need for new actions to deal with post-sale costume care to create customer loyalty and evaluate its overall satisfaction, in addition to treating possible complaints about their products and services. Along with the new customer's requirements in a dynamic communicational scenario, this paper addresses public relations' role in managing customer's complaints in light of crisis management. Based on the concepts of public relations, the approach of crisis and complaints management processes is constructed based on literature review and analysis of Wet'n Wild São Paulo's claims management. Therefore, the method used was document and content analysis based on documents provided by the company in order to evaluate their actions based on the concepts covered
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This research has as main objective show how the auto industry has been dealing with the environmental factor, more specifically during the production process and the support areas, and how the environmental management system is implemented, the operation and maintenance. Presents a number of actions related to the theme that has been taking by the automakers, as well as a case of the Volkswagen do Brasil engine plant, in São Carlos - SP
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It is known that the urban environment modifies the energy balance between the surface and the atmosphere, causing changes in temperature, relative humidity, among other things, opening the way for studies aimed at urban climatology. Based on the theme of urban climate, this research focuses on the city of Assis, located west of São Paulo. The generation of urban climate is a result of various factors, among which stand out: the use and different land use, the thermodynamic properties of buildings, number of buildings in the urban, socioeconomic activities, etc.. In general, this increases the temperature and reducing relative humidity, providing thermal discomfort. The rural environment is used for comparison studies to this theme by presenting different characteristics in relation to the structure, morphology and urban functionality. The main objective of this study is to determine the characteristics of temperature and humidity environments with the habits and occupations of the different soils in winter, at night, one inserted into the urban fabric of Assis and the other in the rural environment, to verify for evidence of changes in climatic elements because of urbanization. To collect the data will be used mini automatic weather stations that record data on temperature and humidity. For analysis of the results will be made between the data obtained in the city and the countryside, developing graphics application using Excel to tabulate the data. It was found that there were differences in the thermo-hygrometric data collection points, showing a specific urban climate in the city of Assis
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The state of São Paulo is the largest producer of cane sugar in Brazil, with approximately 346 million tons in 2008/2009. This great production, associated with hot weather favors trade in sugar cane juice in most cities in the state. Contamination by parasites usually occurs during production but the contamination by bacteria is related with foodhandlers, equipment (grinders) and utensils used in the extraction. Due the lack of data in Botucatu and region, the objective of this study was to analyze 50 samples of syrup, according to the microbiological requirements of RDC Nº 12 (determination of Most Probable Number of thermotolerant coliform and the presence of Salmonella sp) as well the presence of Staphylococcus aureus and Trypanosoma cruzi. Salmonella sp., Staphylococcus aureus and Trypanosoma cruzi were not found, however 82% of the samples presented a higher contamination by thermotolerant coliform than that allowed by microbiological parameters, demonstrating inadequate conditions for retail, besides the lack of hygienic instructions of the sellers
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As ilhas da plataforma continental estão isoladas do continente, há cerca de 10.000 anos, após a última elevação do nível dos oceanos. O isolamento, a ocupação de novos habitats e/ou diferentes pressões ecológicas podem ter levado a alterações em caracteres genotípicos, fenotípicos e também comportamentais. Este trabalho visa o estudo dos padrões reprodutivos em populações de Thoropa taophora e suas adaptações no continente e em seis ilhas do litoral Norte do Estado de São Paulo. Como hipóteses tem se que fêmeas das populações insulares possuem ovócitos maiores e em menor número devido à redução na disponibilidade de sítios reprodutivos, e machos insulares devem apresentar testículos maiores e maior agressividade associada à defesa de territórios mais escassos. Foram avaliadas as variações de caracteres reprodutivos, como peso de testículos dos machos, número e tamanho dos ovócitos das fêmeas e esforço reprodutivo de 147 indivíduos adultos de T. taophora (87 machos e 60 fêmeas) de populações provenientes das ilhas de Toque-Toque, Redonda, Prumirim, Gatos, Couves, Porcos Pequena; e três localidades no continente: Tuim Parque - Barra do Una e Praia de Toque-Toque Grande no Município de São Sebastião-SP e Praia Domingas Dias no Município de Ubatuba-SP. Todos os indivíduos analisados foram coletados durante o verão (outubro a março) e encontram-se depositados na Coleção de Anfíbios (CFBH), UNESP - Rio Claro e Coleção do Museu de História Natural (ZUEC), UNICAMP. O comprimento rostrocloacal (CRC) das fêmeas variou de 26,7 – 78,3 mm, ao passo que o CRC dos machos variou de 55 – 93,8 mm. Os machos foram significativamente maiores que as fêmeas em quatro localidades. Nas fêmeas, o diâmetro dos ovócitos da população continental da praia Domingas Dias é maior que nas populações das ilhas dos Gatos, Toque-Toque e Redonda... (Resumo completo, clicar acesso eletrônico abaixo)