Auditing technology uses within a global voluntary organisation

WAGGGS, the World Association of Girl Guides and Girl Scouts, is the umbrella organization for Member Organizations from 145 countries around the world. As such one of its remits is to provide programmes that promote leadership development and opportunities for girls and young women to advocate on issues they care about. One of the ways WAGGGS is exploring to do this more widely and efficiently is through the use of digital technologies. This paper presents the results of an audit undertaken of the technologies already used by potential participants in online communities and courses and investigates the challenges faced in using technology to facilitate learning, within this context.

Guiding e-learning: introducing online informal learning to a global voluntary organisation

The World Association of Girl Guides and Girl Scouts (WAGGGS) is the umbrella organisation for Member Organisations from 145 countries around the world, with a total membership of ten million. While Member Organisations offer training and development within their own countries, WAGGGS offers international opportunities. This project seeks to explore how technology can be used to offer similar opportunities to those provided by the face-to-face courses to a much wider audience, while retaining the community and interactive learning aspects of the existing programmes.

Documents as 'critical incidents' in organisation to consumer communication

A diary study tracked the paper documents received by nine UK informants over one month. Informants gave simple ratings of individual documents’ attractiveness and the ease of understanding them; more detailed reactions to the documents were gathered through informant diaries and follow-up interviews. The detailed reactions extended beyond the feedback gathered through the rating task. Informants showed sensitivity to the content, language, design and circumstances of receipt of documents, with indications that they developed opinions of originating organizations based on their experience of using their documents. Documents that failed to provide all the information needed, that failed to make their intentions clear (or obscured their intentions) or that were perceived as miss-targeted received negative comment. Repeat experiences of receiving either well- or poorly-conceived documents strengthened informant reactions to individual originating organizations. The paper concludes with recommendations for steps document originators, writers and designers need to take to prepare documents that enhance organization to consumer communication. We recommend that organizations evaluate and act on consumers’ reactions to their documents, beyond user testing in document development or scorecard ratings in use.

BSkyB transformation from a new loss-making venture to a successful organisation: case study and interview with Jeremy Darroch, Chief Executive of British Sky Broadcasting Group Plc

Purpose – This paper aims to articulate strategic dilemmas faced by a Chief Executive of a highly successful company and how such dilemmas were resolved. Design/methodology/approach – The case is based on a semi-structured interview with Mr Jeremy Darroch – Chief Executive of BSkyB – and analysis of documentary evidence. Findings – It is often difficult to implement strategies that simultaneously yield high organic growth rate, innovation, and a healthy balance-sheet. The paper sheds light on how Sky has met this challenge. Research limitations/implications – The research offers a unique insight into the views of a principal strategist and articulates the background to offer context, however, because of its design the findings are not generalisable. Originality/value – Very few articles offer insight into the thinking of those with principal responsibility for design and delivery of strategy. This paper offers such an insight based on a detailed interview with a highly successful Chief Executive.

Developing a knowledge management system using an ontological approach in global organisation

This paper introduces an ontology-based knowledge model for knowledge management. This model can facilitate knowledge discovery that provides users with insight for decision making. The users requiring the insight normally play different roles with different requirements in an organisation. To meet the requirements, insights are created by purposely aggregated transnational data. This involves a semantic data integration process. In this paper, we present a knowledge management system which is capable of representing knowledge requirements in a domain context and enabling the semantic data integration through ontology modeling. The knowledge domain context of United Bible Societies is used to illustrate the features of the knowledge management capabilities.

What is outside? The early years foundation stage in England: outdoor facilities, organisation and staff attitudes

The purpose of this paper is to report on the facilities available, organisation of, and staff attitudes to early years outdoor education from schools within the south east of England, focusing on provision for children aged three to five. One component of the successful education of the child involves providing an ‘environment for learning’, including the facilities, layout and routines. This paper presents findings concerning the type and variety of facilities available outside; the various styles of organisation of the space; staff attitudes about: their roles, their aims for the environment, children’s behaviour and learning, and perceived drawbacks to practice. This paper draws on empirical data collected from schools within the University of Reading partnership. The findings suggest that although all early years settings must adhere to the statutory framework there are a range of facilities available, and there are a number of ways this environment is organised. Further there appears to be uncertainty about the adult role outside and the aims for activities. The conclusions drawn indicate that staff do not appear to be linking their aims for outdoor education to the facilities provided or to their actions outside. This means there is not a clear link between what staff provide outside and the declared ambitions for learning. This study is important as all educators need to be certain about their aims for education to ensure best outcomes for children. The implications of these findings for early years teachers are that they need to be able to articulate their aims for outdoor education and to provide the correct facilities to achieve these aims. Finally this study was undertaken to raise debate, posit questions and to ascertain the parameters for further research about the early years outdoor environment.

Bröstcancerpatienters psykosociala och existentiella behov samt betydelsen av komplementär och alternativ medicinEn systematisk litteraturstudie

Syftet med denna systematiska litteraturstudie var att beskriva de psykosociala och existentiella behov som kan uppstå hos kvinnor med bröstcancer samt i hur stor utsträckning bröstcancerpatienter upplever att dessa behov tillgodoses i vården. Dessutom var syftet att få en uppfattning om betydelsen av komplementär och alternativ medicin för bröstcancerdrabbade kvinnor. De vetenskapliga artiklar (n=25) som ingick i studien söktes datoriserat samt manuellt och en kvalitetsgranskning gjordes av litteraturen utifrån olika bedömningsformulär. Resultaten visar att de behov som uppstod hos kvinnorna med bröstcancer var behov av stöd, behov av information samt behov av kontinuitet i sjukvården. Majoriteten av kvinnorna upplevde att det psykosociala och existentiella stödet i sjukvården samt den information de fick hade stora brister. Detta ansågs i stor utsträckning bero på en bristfällig kontinuitet. De komplementär- och alternativmedicinska behandlingarna visade sig vara mycket betydelsefulla då de i stor utsträckning tillgodosåg de psykosociala och existentiella behoven hos bröstcancerpatienterna. Behandlingarna minskade psykiska symtom som oro, ångest och depression avsevärt hos kvinnorna samt hjälpte dem att hantera och bearbeta känslor förknippade med cancerdiagnosen och nå ett accepterande av sin sjukdom. Kontinuiteten upplevdes dock ibland som bristfällig även inom den komplementär- och alternativmedicinska vården.

Vårdpersonalens kunskaper om och attityder till hiv/aids samt hur omvårdnaden påverkasEn systematisk litteraturstudie.

Syftet med denna litteraturstudie var att beskriva vårdpersonalens kunskap och attityder till personer med hiv/aids samt hur omvårdnaden av dessa patienter påverkades.Datainsamlingsmetoden var datoriserad och manuell sökning. Kravet på de artiklar som studerades var att de skulle ha vetenskapligt värde, vara skrivna på svenska och engelska samt vara publicerade 1997 eller senare. Totalt studerades 19 kvantitativa och kvalitativa artiklar för att belysa detta ämne. För att kunna bedöma kvaliteten i artiklarna användes två olika granskningsmallar. Studien visade att vårdpersonal överlag har goda kunskaper om hiv/aids beträffande högriskgrupper, sjukdomsförlopp, överföringsmetoder samt betydelse av skyddsåtgärder. Kunskap om hiv och aids spelade en avgörande roll i vårdandet av patienten och dennes anhöriga, samt för att kunna skydda sig själv i den nära vården med patienten. Attityder som var vanligt förekommande hos vårdpersonalen var rädsla, osäkerhet, ovillighet att vårda, samt avsaknad av empati i mötet med hiv/aids patienter. I vår studie framkom vidare att vård av aids sjuka patienter var en bidragande orsak till stress och utbrändhet hos vårdpersonal och påverkande därmed omvårdnadshandlingarna negativt.

Systemarkitektur för presentation av geografiskinformation- Utredning av Informationssystem och produkter

Banverket Trafik has a responsibility to make sure that the companies who traffic the Swedish railroad have the correct information about the status of the railroad. One of Banverket Trafiks information systems (Opera) presents the train’s actual position on a map and provides the user with physical information about the trains. Due to increasing demands on the information systems, Banverket Trafik needs to update the present system architecture in order to manage the increasing demands on map graphics and map functions. This paper analysis the information system Opera on the basis of theory and support of methods and discuss problems and demands for Opera. Further we investigate three GIS products to se if they meet the demands. Information about the products was gathered from both supplier and independent users to get a just picture of the products potentials. This paper comprises a suggestion of new system architecture that meet these needs. The suggested system architecture is capable of handling the map graphics and the map’s functions of more than one information system. Hopefully more than one information system will use the suggested system architecture as a map service.