944 resultados para complaint management system


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Includes bibliography

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Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

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The paper analyses the application of the AHP method together with the attach A of ISO 9004:2000 in order to evaluate the performance of two industrial organizations, both possessing quality management systems with ISO 9001:2000 certifications, based on the specific requirements of quality, environment, occupational health and management systems. The evaluated organizations were a government-owned company from the science and technology sector that works in the nuclear area, and a private company that works in the automotive and railroad area. The open software Web-Hipre version 1.22 from Helsinki University of Technology, Finland, was used. The results demonstrated that the AHP method together with the attach A of ISO 9004:2000 is adequate to evaluate organizational performances. Both organizations presented similar performance levels.

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Nowadays one of the major challenge for research is the production of alternative agrifuels energy material derived from plant biomass. Allied to this, the proper management of nitrogen, becomes fundamental for productivity gains and improvement in quality of elephant grass biomass. Thus, the objective was to evaluate the effect of nitrogen fertilization and plant age effect on the quality of elephant grass biomass for energy purposes. The experiment was performed with genotype Paraíso, grown in a dystrophic Oxisol in the southern state of Tocantins. The design was randomized blocks with subdivided plots, situating plots as nitrogen rates (0, 50, 100 and 150 kg ha-1) and the subplots cutting age (120, 150 and 180 days after planting ) four replicates. We evaluated the relationship carbon/nitrogen (C:N) and leaf/stem (L:S), levels of neutral detergent fiber (NDF) and ash contents in dry biomass produced. The application of nitrogen increased by 12% to C:N ratio of the plant. The advanced age of cut forage was increased 9% in the C:N plant, however, decreased by 12 and 14% levels of ash produced in the stem and leaves, respectively. The production of elephant grass for agrifuels is feasible with management system proposed, quality characteristics desirable, such as high C:N ratio, above 40% and higt fiber content, above 50%.

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Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Pós-graduação em Televisão Digital: Informação e Conhecimento - FAAC

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Pós-graduação em Agronomia (Energia na Agricultura) - FCA

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Pós-graduação em Genética e Melhoramento Animal - FCAV