Configuring Health Care Services - Service Control Improvement

The costs of health care are increasing, and at the same time, population is aging. This leads health care organizations to focus more on home based care services. This thesis focuses on the home care organization of the South Karelian District of Social and Health Services (Eksote), which was established in 2010; how its operation is organized and managed, and which problem types are faced in the daily operation of home care. This thesis examines home care services through an extensive interview study, process mapping and statistical data analysis. To be able to understand the nature of services and special environment theory models, such as service management and performance measurement, service processes and service design are introduced. This study is conducted from an external researcher‟s point of view and should be used as a discussion opener. The outcome of this thesis is an upper level development path for Eksote home care. The organization should evaluate and build a service offering, then productize home care services and modularize the products and identify similarities. Service processes should be mapped to generate efficiency for repeating tasks. Units should be reasonably sized and geographically located to facilitate management and operation. All this can be done by recognizing the different types of service products: runners repeaters and strangers. Furthermore, the organization should not hide behind medical issues and should understand the legislative, medical and operational frameworks in health care.

Modernisaation puolesta ja sitä vastaan

Kirjallisuusarvostelu

Omahoitajakokeilu, päiväkodin melutaso ja lasten sitoutuminen toimintaan

Artikkelissa raportoidaan Kengu-Ru-tutkimuksesta, joka perustuu Auta lasta kasvamaan -työtapaan.

Attraktioiden elokuvasta avantgardeen : Tom, Tom, the Piper's Son ja hämmästyksen estetiikka

Teemanumero 4/2010: Avantgarde.

Korkeimman voiton kansainvälinen rikoskuvasto

Teemanumero 3/2010: Jotain lainattua : ulkomaiset vaikutteet ja lokalisaatio suomalaisessa mediakulttuurissa.

Jakobsonin jäljillä

Kirjallisuusarvostelu

Sadetanssi ja muita tilastollisia menetelmiä

Kirjallisuusarvostelu

Tieten taiten väestönterveydestä

Kirjallisuusarvostelu

Kansapuheen rajat poliittisen mielikuvituksen meressä

Kirjallisuusarvostelu