Benefícios e dificuldades na adoção de um sistema de gestão da qualidade no Rio Grande do Norte

Taking competitive advantage or satisfy the client are the reasons why companies have been implementing a Quality Management System (QMS). It brings benefits such as the improvement in the processes, products and services; an enhancement in the image of the company (marketing) and satisfaction of the clients. As a whole, this paper aims to evaluate the results obtained from the implementation of the QMS in the certified companies in the ISO 9001 standard, contained in the database of INMETRO, of the Rio Grande do Norte State (RN). In order to achieve the goals, a bibliographical research about the theme quality management system was made and, subsequently a survey was made with the managers of the certified companies in RN, using the online questionnaire. Out of 27 companies that have the certificate in Rio Grande do Norte, 21 responded the data collection instrument. The data analysis was made through techniques of descriptive and multivariate statistics: cluster analysis. The research instrument used contained 20 questions that address the main theme of this dissertation. Using the cluster analysis, four groupings that possessed similarities concerning the survey answers were found. This analysis allowed us to conclude that the QMS boosts significant improvements in the organizations, such as: quality in the reputation of the company and sales increase. On the other hand, it allowed us to identify as main difficulties: the dissemination of the quality culture, lack of commitment of the whole organization and the resistance of the workers

Cultura organizacional orientada à qualidade: um survey nas concessionárias automotivas brasileiras certificadas com a ISO 9001

The study aims identify the existence of quality culture in Brazilian automotive dealerships with ISO 9001, motivated by this research problem: exist a quality culture in this dealerships, which facilitates the adoption of quality practices supported by ISO 9001? For referencing, the theoretical review was written in five themes: organizational culture, quality culture, total quality management, ISO 9001 quality management system and the Brazilian automobile industry. As regards the methodological aspects, the research has an applied nature, with a quantitative approach, being exploratory in their objectives, and bibliographic, documental and survey as technical procedures. The organizations participating in the study were all Brazilian automotive dealerships certified with ISO 9001. The research intended cover all the 80 active dealers with ISO 9001 certification identified by the Brazilian Committee for Quality (ABNT CB-25). The survey recorded participation of 32 companies (response rate 40%). The questionnaire was sent to seller managers, formatted into five sections: 1) introductory message 2) manager profile, 3) reasons for implementation and benefits generated by ISO 4) adoption levels of quality practices and 5) diagnosis of organizational culture. The questions contained in sections 2 and 3 were structured in multiple choice, and in the remaining sections were structured in Likert 5-point scale. The statistical method used (data analysis), was the descriptive statistics, for data representation in frequency percentage (FP) and standard level (SL). The results showed that the interviewed dealerships have an organizational culture with very high levels of prevalence in "outcome orientation" and "attention to detail" cultural dimensions. In addition, about the other two dimensions considered conducive to quality (innovation and teamwork/respect for people), both observed high prevalence. Based on the present results, concluded that the organizational culture of Brazilian dealerships with ISO 9001 are quality oriented, being conducive to adoption of quality practices supported by TQM Systems. However, it is important to mention that the quality culture identified is not sufficiently developed to adopt quality practices at optimal levels, which sets up an unfavorable scenario to deals with highly rigorous customer

Estratégia de produção e competitividade :estudo de caso com enfoque de estratégia de foco em empresas de fibra de vidro

The objective of this thesis is to study the theory of production as it relates to and focuses on the strategy of production and competitiveness. The theory utilized was based on Terry Hill s Strategies through the utilization of Matrix of Manufacturing Strategy Issues and supported by the studies of others in this area. The methodology used for the development of this study was based on observing the engagement between two companies over a long period of time. Through interviews and discussions it was possible to collect the necessary information to guide this study; and by constant involvement in each of these companies, their ways of thinking, performing and administrating were observed and understood. In conclusion, this work created an understanding of the importance of the strategy of production, not as the only important element but as an important factor to direct attitudes and decisions in the company under the concept of strategy and competitiveness

Indicadores bibliométricos em sistemas de informação: uma análise a partir de artigos publicados no Encontro Nacional de Engenharia de Produção

This research aims at to contribute to show the consolidation of the area of Information Systems (IS) as area of knowledge in Production Engineering. For this, it according to presents a scenery of the publication in IS in the field of the Production Engineering in Brazil amount of articles, the authorship profile, the methodologies, the citations, the research thematic and the continuity of the research thematic. The base for this study was the works published in the National Meeting of Production Engineering - ENEGEP of years 2000, 2001, 2002, 2003 and 2004, inside of the area of Information Systems. Classified as bibliographical research, of applied nature, quantitative boarding, of the point of view of the objectives description-exploration was called and for the collection of data its comment was systematic with bibliographical survey. As field research, the method of collection of data if constituted of the elaboration of an analysis protocol and, to arrive itself at the final diagnosis, it operation the data through the statistical method, with the accomplishment of descriptive analyses. It approached concepts of IS and the seek areas and, it studied research correlate in Production Engineering, in Information Systems, in Information Science and other areas of the knowledge. How much to the results one concluded that the national and international contents are compatible and that the area of IS is in constant evolution. For the continuity of research lines it was observed that the majority of the authors was faithful to the area of Systems of Information. Amongst other found results, some institutions must try to increase its volume of publications and research, while others must look for to keep its reached mark already in the last years

Efeito do tamanho de tubetes na qualidade de mudas de Jatobá (Hymenaea courbaril L. var. stilbocarpa (Hayne) Lee et Lang.), Ipê-amarelo (Tabebuia chrysotricha (Mart. ex DC.) Sandl.) e Guarucaia (Parapiptadenia rigida (Benth.) Brenan)

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Qualidade de mudas de eucalipto produzidas sob diferentes lâminas de irrigação e dois tipos de substrato

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Produção do híbrido Momotaro de tomateiro, em função da enxertia e do estádio das mudas no plantio

O experimento desenvolveu-se em ambiente protegido, de outubro de 1997 a julho de 1998, na Fazenda São Manuel da UNESP, Campus de Botucatu. O solo no local foi classificado como Latossolo Vermelho Amarelo fase arenosa. O tomateiro, híbrido Momotaro T-93, foi cultivado em pé franco e sobre dois porta-enxertos (híbridos Anchor T e Kaguemusha), com objetivo de determinar o desenvolvimento da muda para o transplante, no estádio de 5 a 6 folhas definitivas, de plena floração e de início da frutificação. O delineamento experimental foi o de blocos ao acaso, em esquema fatorial de 3 x 3, num total de 9 tratamentos e 4 repetições. Foram avaliados o peso médio, diâmetro e produção total em kg por planta de frutos. O estádio de desenvolvimento de mudas de pé franco, transplantadas com 5 a 6 folhas definitivas, apresentou as melhores médias para produção, diâmetro e peso médio de frutos. Para mudas enxertadas não houve diferença na produtividade e qualidade final, do estádio de desenvolvimento de 5 a 6 folhas definitivas até o estádio de plena floração, sendo os melhores desempenhos obtidos pelo porta-enxerto 'Anchor T'.

Produção de abobrinha em função da idade das mudas

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

População de plantas, método de colheita e qualidade de sementes de cenoura, cultivar Brasília

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Efeito da endogamia na produção de sementes de pepino caipira

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Armazenamento de botões florais para produção de sementes de abóbora com polinização manual

O objetivo deste trabalho foi verificar a influência do armazenamento de botões florais masculinos por diferentes períodos, na produção e qualidade de sementes de abóbora cultivar Piramoita. O experimento foi desenvolvido no período de agosto a dezembro de 2005. O delineamento experimental utilizado foi em blocos ao acaso, com quatro repetições e cinco tratamentos: polinização manual com flor aberta no dia (zero dia de armazenamento) e polinização manual com botões armazenados em geladeira (7 ºC) por 1, 2, 3 e 4 dias. Quanto maior o período de armazenamento dos botões florais masculinos, menor a produção (número e massa) de sementes por fruto e a massa média do fruto. Também há uma perda de vigor e germinação das sementes quando se aumenta o período de armazenamento dos botões florais, reduzindo sua qualidade.

Produção da figueira submetida a diferentes épocas de poda e irrigação

O trabalho teve como objetivo avaliar diferentes épocas de poda, correspondentes aos meses de julho, agosto, setembro e outubro dos anos de 2004/05 e 2005/06, com e sem o uso de irrigação, em figueira 'Roxo de Valinhos', no município de Botucatu-SP. Para atingir tal objetivo, adotou-se o delineamento experimental em parcelas subdivididas, com 5 repetições em blocos, onde as parcelas corresponderam aos tratamentos com e sem irrigação, e as subparcelas foram constituídas pelas podas realizadas nos quatro meses do ano. Foram avaliadas características de produção e alguns atributos de qualidade, que serviram para indicar a necessidade do uso de irrigação. Os resultados obtidos permitiram concluir que, na avaliação do desdobramento da interação entre épocas de poda e irrigação complementar, o mês de agosto, com o uso de irrigação complementar, foi o mais favorável para a realização da poda da figueira, proporcionando as maiores produções médias verificadas no ensaio, tanto no ciclo agrícola de 2004/05 (3.513,8 g planta-1), quanto em 2005/06 (4.110,7 g planta-1). em condições não-irrigadas, não houve diferença estatística entre os meses de julho, agosto e setembro de 2004/05 e entre julho e agosto de 2005/06.

Testes de vigor utilizados na avaliação da qualidade fisiológica de lotes de sementes de milho-doce (sh2)

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Estudo da Potencialidade da produção de tijolos de adobe misturado com outros materiais: uma alternativa de baixo custo para a construção civil

The production of the red pottery brick, made traditionally with clay, is a technique that is already stabled. However, in spite of the little complexity that involves the conventional process of these bricks production, it are exposed to many problems that begin in the fase of exploration of the mines, the problems get worse because of the lack of the clay's characterization, and they continue through the steps of the dough preparation, conformation of the products, the drying and the burning process. The wastefulness is shown and so is the low quality of the material produced. Among other factors, the high use of energy in the burning makes the cost of this material inaccessible to the low income consumer. Besides this, the destruction of the environment around the mines and the use of native vegetation to produce wood - the most used fuel in the pottery industry - make serious environmental damage. The production technique of a new type of simple brick (adobe), that has low cost and no environmental damage, can be the viable altemative to lower the cost of this part of the civil construction, and, consequently, in the building of cheaper houses. In this paper, the results of the mechanical resistance of the adobe brick are shown, using in its composition, clay, natural vegetable fibers, cement and plaster in a process that is completely handcrafted and manual. It is intented to make clear that are possible alternatives to be put in practice, with the simple process, using "raw earth" that has been used in the construction of houses in thousands of years, trying to solve these severe problems. Analysis and tests were performed to find results that could prove the possibility of the utilization of this kind of material. Other studies are in progress, and the new researches are necessary to enrich this work, but it stays the certainty that there is potential to produce bricks from adobe, as an alternative that has low cost to civil construction

Qualidade fisiológica e armazenamento de sementes de milheto em função da época de semeadura

Pearl millet is recommended to produce dry matter for no-tillage system, as forage or for grain yield. The sowing time affects the crop development; thus, it can affect seed quality and initial storage conditions. The present research had as objective to evaluate the effects of sowing time on pearl millet seeds quality during the storage. Pearl millet seeds from twelve monthly sowing times were stored in environmental conditions, with no temperature and relative humidity control, and evaluated by seed moisture content, germination and vigor (first count of the germination test and electrical conductivity) for 0, 27 and 42 months of storage. The completely random design was employed, as a factorial experiment 12 x 3 (sowing time x storage time), with four replications. Means were compared by Tukey test (p <= 0.05). Pearl millet seeds produced in September resulted in the production of seeds with high germination and vigor, evaluated by the electrical conductivity test. The capacity of quality conservation of pearl millet seeds, for different storage times, is related to crop sowing time.