Aplicação do desdobramento da função qualidade (QFD) para melhoria da qualidade em um restaurante self-service

Currently, with the competitiveness that is seen in the market, it is crucial to the success of the business, develop new strategies to keep and win new customer preference. To ensure the success of a particular service or product, the secret is to continually meet the wishes and demands of the customers, which are the key parts of the business, through innovation, variety and quality assurance. To achieve this goal managers should be aware of all types of process that exist in the company, as they are primarily responsible and interested by quality service, customer satisfaction and consequently, generating favorable financial results. A tool used to ensure good results to business is the Quality Function Deployment (QFD) that seeks to hear and interpret customers requirements and turn them into essential features for a project

Utilização de 5S, Kanban e Layout para a melhoria do controle de estoque em um varejo de materiais para construção

Many small businesses suffer from a lack of control of goods stored. This lack of control affects other areas of the company as purchase, that can’t buy material in an advanced and accurated way. It also affects services provided by the company, especially when it is a store because for sell something it is necessary to have the material in the right time. Futhermore, the business isn’t able to identify obsolete items in stock, theft and vandalism, loss or damage to materials. All of these disorders can be converted into financial losses that make much difference to a small business that needs to remain competitive in the market facing the giants while generating a profit that allows it to invest in their growth. Therefore, any unnecessary expense is exceedingly harmful and any savings already differentiates it from other companies of similar size. This study deals with the application of production engineering tools as 5S, kanban and layout in a building materials retail to tackle problems that prevent this company to have a stock organized and accurated. Finally, we recorded gains that the company reached with the implementation of part of the solution proposed

Melhoria do processo de reparo por meio da redução de Lead Time em uma empresa de som automotivo

The constant search for improvement and survival of the companies makes essential the utilization of cost reduction strategies and resources optimization. This study had as its objective the utilization of Lean Manufacturing tools for the repair process lead time reduction, in a car audio manufacturer. Performing an action research, the major problems were studied, such as the potential causes and the possible improvement activities, using the DMAIC methodology. An action plan was developed for all involved processes and, as a result, the objective was reached by making a direct impact on the customers’ satisfaction and adding a competitive differential for the company

Priorização de alternativas para melhoria do transporte aéreo de passageiros no eixo Rio-SP

Este trabalho estuda uma aplicação de um Método Multicritério (AHP do inglês Analytic Hierarchy Process) para analisar os problemas do congestionamento do tráfego aéreo nos aeroportos brasileiros, focando-se na ponte São Paulo-Rio de Janeiro. Primeiramente com um estudo em grupo mediante comparação em pares e posteriormente mediante um estudo individual com ratings. O objetivo deste trabalho será obter a alternativa mais adequada para os interesses do tráfego aéreo de Brasil

Análise crítica de contratos técnicos como ferramenta para melhoria da gestão da manutenção

Currently, due to the highly competitive search among industries are becoming more tools for managing product that provides higher availability and therefore profitability. Maintenance as a strategic sector and of fundamental importance in business, it seeks to maximize availability and available resources, minimizing costs and waste, which directly impacts the company's results. The present work has as main objective the review of contracts for maintenance services for companies contracted by a chemical company in the Paraíba Valley, since most of its maintenance services are outsourced, and raise these contracts which are more critical and higher risk to the company's success, thus creating a tool for decision-making by maintenance managers in the act of seeking renewals or new contracts to provide services. As a result after drawing up a standard procedure for contracting of services and a better structuring of the same, we developed a method for the calculation of the criticality of the contracts and based on these calculations, charts were prepared which showed that the current scenario of maintenance contracts the company studied. Thus it is possible to evaluate the contracts which are most critical to the success or failure of the company studied, and also pave the way for further studies on how this criticality of a contract can affect the relationship, the contractor x contracted

Estudo sobre as unidades de medidas das grandezas físicas básicas: comprimento, massa e tempo

Measurement units are used almost automatically nowadays, but few people know the origin of the units of length (meter), mass (kilogram) and time (second). And do not care to know what were anciently units of which our ancestors used, the difficulties that existed to make a set of measures. The aim of this work is to make a historical approach, through various units of measure. They are old, unusual to others that have been forgotten since the standardization of meters, and is also discussed about the metric system Englih (Once and foot), AV system (eg pound grain) that are still used in some countries like United States and England, the Troy system consisting of units of measure for precious stones and metals (eg gold and diamond) are also cited some physical concepts as reference: inertial, non-inertial; mass: gravity, relativistic, inertial

Proposta para melhoria da qualidade dos produtos cerâmicos e de criação de um polo cerâmico artesanal na cidade de Indiana - SP

This work presents a proposal to create a Polo Ceramic Craft in the town of Indiana - SP, through the potter’s organization in a cooperative that will coordinate activities to add value to ceramic pieces. To achieve this, two things are essential: improving the ceramic body and improve the properties of the ceramic material. For the first action it’s necessary to create a Central Mass Production of Ceramics, to provide raw materials and homogeneous composition that results in differentiated ceramic after burning process (sintering). To this end, we propose the incorporation of additives (which act as fluxes) to the clay material. These additives can be mineral such as feldspar and nefelinas or leavings, such as glass powder obtained from disposable containers. For the second action is necessary to acquire an oven, electric or gas, it reaches higher temperatures (around 1200 ° C). The presence of the additive and burning at higher temperatures will enable better production of sintered ceramic material with less porosity and water absorption and higher mechanical strength, and pieces vitrified and glazed, allowing them to assign a higher value. For the production of these materials (thinner walls) requires a smaller volume of clayey raw materials. Besides benefiting the ceramic pieces, the proposed changes reduce the environmental impact caused by burning wood, since it will be replaced by natural gas (or electricity), and even will reduce the disposal of glass containers in the environment by recycling and incorporating this material in the clay. From a social standpoint, the cooperative is crucial to the viability of the proposed project, to coordinate activities and commercial production, which will result in better wages and profits for companies and consequently for the city and its population

Avaliação das medidas articulares de membros pélvicos em ovinos

The aim of this study was to determine the angle of motion values for hindlimbs in clinically healthy adult Santa Ines sheep using a standard goniometer. Twenty female Santa Ines sheep weighing 32–45 kg (mean30.4, SD=3.7), and aged from three to six years old were used. A standard transparent plastic goniometer was used to measure passive maximum flexion, maximum extension, and range of motion (ROM) of the shoulder, elbow, carpal, hip, stifle, and tarsal joints, in the right and left limbs. The goniometric measurements were done with the sheep awake and in a standing position. The measurements were made in triplicate by two independent investigators. In all evaluated joints there was no significant difference between the means of both sides. No significant difference was observed between measurements performed by the two investigators. The mean (± SD) values of the measurements (degrees) were: 129 ± 4 (ROM) for tarsal joint; 46 ± 4 (flexion), 146 ± 6 (extension), and 100 ± 4 (ROM) for stifle joint; 54 ± 3 (flexion), 143 ± 7 (extension), and 89 ± 5 (ROM) for hip joint. The data obtained is useful to provide objective information of the joints. More studies are necessary using other breeds

Melhoria ergonômica e da condição de trabalho numa empresa automobilística

A indústria automobilística é uma das mais desenvolvida por oferecer produtos que empregam alta tecnologia. No entanto, seus processos implicam riscos à saúde dos colaboradores envolvidos diretamente com a produção. Por este motivo, o presente trabalho visa através de uma pesquisa-ação, implementar melhoria ergonômica e da condição de trabalho no posto de montagem da bomba d’água numa empresa automobilística alemã. Utilizou-se a método Kaizen como ferramenta para propor e implementar as melhorias adequadas para o posto. Foi realizada uma comparação entre o antes e depois do Kaizen e observou-se que com a implementação das melhorias foi possível eliminar os riscos, minimizando os riscos nas tarefas, portanto, preservando a saúde dos montadores

Melhoria de processos de serviços prestados em assistência técnica

Currently the service sectors have an increasingly important role in the productive sector because they can represent a great advantage to the consumer. In this graduate work a study was conducted with the objective of process improveme nt services in the sector of technical assistance in a factory machinery and equipment. Through process mapping, through the technical blueprint, and time study were able to identify opportunities for improvement for reducing the time customer service, as well as the proposed performance indicators for the service

Desenvolvimento de um modelo de atenção farmacêutica para pacientes portadores de anemia falciforme

A Atenção Farmacêutica (ATENFAR) nasceu oficialmente a partir do Consenso Brasileiro de Atenção Farmacêutica em 2002. Este define a prática de ATENFAR como um elemento da Assistência Farmacêutica. A Anemia Falciforme (AF) é a doença hereditária hematológica de maior prevalência no mundo, e os pacientes requerem Atenção Integral e cuidados especiais para melhor efetividade da farmacoterapia e melhoria de sua qualidade de vida. As complicações da doença são decorrentes da vaso-oclusão e abrangem diversos sistemas do organismo, incluindo baço, coração, encéfalo, pulmões e sangue, tais como as crises álgicas e infecções pneumocócicas. Medidas não-farmacológicas são eficazes na prevenção e tratamento das complicações menos intensas. Nesse contexto, a Educação Sanitária é ferramenta essencial para conscientizar os pacientes a respeito das características da doença e da promoção do uso correto de medicamentos. A complexidade do quadro clínico do paciente portador de AF e as dificuldades enfrentadas pelos mesmos no acesso a informações e tratamentos justificam a necessidade de um método de Atenção Farmacêutica específico para esses indivíduos. A metodologia desenvolvida consiste em um Questionário de Acompanhamento Farmacoterapêutico e abrange todos os aspectos pertinentes à saúde do paciente, à qualidade de vida e à farmacoterapia. Neste estudo piloto foram acompanhados seis pacientes portadores de AF; houve a identificação de 12 RNMs e foram efetuadas 39 intervenções farmacêuticas. As respostas do Questionário de Acompanhamento Farmacoterapêutico foram pontuadas e cada paciente foi classificado quanto à qualidade do seu estado de saúde, farmacoterapia e qualidade de vida. Houve avaliação de indicadores... (Resumo completo, clicar acesso eletrônico abaixo)

Análise da confiabilidade de equipamentos em uma indústria química com aplicações de ferramentas da melhoria contínua

The constant search for improvements and the survival of organizations makes the strategic guidelines are deployed and executed at the operational levels. This work is the approach to critical analysis of the equipment of a chemical industry through a case study based on the classification of each equipment manufactures through qualitative and quantitative analysis on the pillars of maintenance costs, loss of production, MTBF, contribution margin, Health Safety and Environment (SHE). From this study and future data collection, along with the flow diagram show the main equipment that should be special attention. To this can be prepared an action plan with deadlines and responsible. With the results one can measure the maintenance costs, loss of production and technical availability of the plant, with future gains

Gestão de Estoques: análise e melhoria do processo de inventário físico em uma indústria siderúrgica

Accuracy in physical inventory process is essential to develop anefficient inventorycontrol. This ensures the availability of products and ensure that the information contained in the information systems areinaccordancewith the reality of inventories. The inventory management policies of the company aim ofthis study established that all the materials in their inventory must becounted, which is proving a challenge. Therefore, the aim of thiswork is to identify the critical inventories and analyze them, seeking flaws and possible improvements in the inventory count process. For this, we used the tools of quality management, such as Pareto and Cause and Effect Diagrams in an action research. The results show that the stocks of finished products are critical in volume and can be hampered by a lack of training and personnel trained in performing the process, as well as limitations in ERP used. With the actions taken against these problems, we could notice an improvement in the process, because the data collection and processing of data has become easier, besides the occurrence of errors decreased. In addition, there was an acceleration in meeting targets compared to the previous period

Impactos pluviais na cidade de Presidente Prudente-SP

Os eventos extremos pluviométricos quando ocorrem em cidades sem um prévio planejamento capaz de suportar tais episódios, trazem certo desconforto para a população e seu habitual modo de vida. Os impactos registrados nos ambientes urbanos estão associados, na maioria das vezes, à inadequação do uso e ocupação do solo urbano. Assim, através deste estudo buscou-se analisar os impactos deflagrados por eventos de precipitação na cidade de Presidente Prudente, baseando-se principalmente no referencial teórico-metodológico Sistema Clima Urbano, em especial, no Subsistema Hidrodinâmico, proposto por Monteiro (1976). Assim, procurou-se analisar os transtornos que ocorreram na dinâmica socioambiental da cidade durante os eventos de precipitação mais expressivos. Para isto foram analisados os dados quantitativos da Estação Meteorológica da FCT/UNESP de Presidente Prudente e também dados qualitativos por meio dos registros dos jornais da cidade. Para as análises quantitativas foram utilizados os dados da estação meteorológica do período de 1969 a 2009, e para as análises qualitativas foi considerado este mesmo período. Através desse estudo, foi possível conhecer e estudar a distribuição espacial dos problemas sociais e ambientais deflagrados pela precipitação no ambiente urbano de Presidente Prudente e também entender a dinâmica desses impactos. Portanto, com este estudo pretende-se contribuir com os órgãos públicos de gestão urbana para que eles possam tomar medidas preventivas para diminuir os impactos em época de chuvas intensas, visando assim, à melhoria da qualidade de vida

Avaliação experimental de medidas de aceleração

Acceleration is a key parameter for engineering and is becoming increasingly important because of the need for companies to become more competitive in the market. Both applying new technologies to their products and optimizing their process lines with predictive maintenance and robotic automation. This study aims to analyze the quality of the signals obtained from a capacitive accelerometer. To do that a test rig was mounted, which consist of a shaker, fed by a signal generator, a linear potentiometer and a capacitive accelerometer; for the signal acquisition was used a acquisition board and the Labview software, in order to integrate twice the signal from the accelerometer and compare it with the sign of the potentiometer. This work also demonstrates the impact of acquired signal processing as well as techniques of pre and post processing of signal via software GNU/Octave